Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,471 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,471 reviews on three platforms, rated 4.7 out of 5 overall.
1,372
Reviews on Google
All 5 offices
98
Reviews on Facebook
All 5 offices
1
Reviews on The Trusted Agent
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI just had a conversation with Tom Eberell about a property on Ashtons books. He could not have been more helpful. He was friendly, polite and extremely knowledgable. We also talked about the possibility of putting my property on the …
Thank you Kay for taking the time to leave your 5* review. We wish you all the very best with your sale and hope to be able to work with you in the future. Best wishes, the Ashtons team.
1/5
GoogleTerrible communication. It took the estate agents 3 days to let the vendor know of our offer. There are multiple people dealing with different projects at the same time with …
We are, of course, very disappointed to see your review Jacqueline. I can see that the Valuation Manager and our Assistant Sales Manager have discussed the circumstances of your offer and the owners decision to progress with another buyer … More
1/5
GoogleMade our time away a real nightmare and are still causing us issues. Promise you the world and give you an inch. Every department loves to deflect but still ask for full payment even though they don't provide a full service. Only getting …
Naturally we are disappointed to read both yours and your partners reviews. We take all feedback on board and so we are grateful to you for bringing this to our attention. We understand your concerns are being investigated by a Team Leader … More
5/5
GoogleWe have worked with Emma and Raphael from Houseman for 8 years and in that time we have found them extremely responsive, acting responsibly on behalf of the tenants and the landlords be it moving in, moving out or issues that occur during …
Thank you for the five star review. You are a pleasure to work with.
5/5
GoogleStayed with the team for three years. Highly professional and they know the ins and outs of managing a property which made things straight forward. Checkin was smooth and handled over the video. Any amendments were made and the team is very …
Thank you so much for the positive review. You have been an excellent tenant and a pleasure to work with. We wish you and your family peace and happiness in your new home.
5/5
GoogleI cannot fault the service I received one bit. The Houseman team made my moving process stress free from start to finish. From the viewing with Raphael, to the referencing process with Emma. They were amazing. Emma was polite, professional …
Thank you for the five-star review. You have been a pleasure to work with. Emma and I wish you health and happiness in your new home. Raphael
5/5
GoogleEmma and Raphael are just brilliant! They have let my property a series of times now, quickly and to great tenants. They are such a pleasure to work with. They communicate quickly and clearly. Their advice has always been spot on. They are …
Thank you so much for the excellent review. We value the feedback. It's a pleasure to work with you. Best E + R
5/5
GoogleAshtons have provided excellent support from start to finish (thank you Coralie, Verity and Kay). Communication was timely, precise and informative. They pushed all parties involved (solicitors, developer, etc) to get to closure, investigated and reported back on any query I had, and provided an excellent customer experience.
Thank you for your wonderful review. Coralie, Verity and Kay will be delighted to hear you were so pleased with the service provided, we will pass on your kind comments and look forward to working with you again in the future! Best wishes, the Ashtons team.
5/5
GoogleVery accommodating! Allowed me 3 viewings with my builder, surveyor etc. ahead of exchange
5/5
GoogleWithout exception, the members of the Ashtons Redbourn team we dealt with are highly professional, knowledgable and above all friendly and very approachable. A special call out to Emily who kept in close contact with us and provided unbiased advice and help throughout the process. It was a pleasure to work with you. We’d highly recommend Ashtons.
Thank you for your kind words David. We are pleased Emily was able to offer her expertise to help make the process as smooth as possible. Wishing you all the best, from the team at Ashtons.
5/5
GoogleWe cannot be happier with Ashton's Team at Redbourn. From Emily's first visit to value, her solid advice & guidance gave us multiple viewings and offers. The photographs were excellent showing our home at its finest. It was delightful to receive compliments from the viewings, we have loved this home but knew the time had come to make life easier. All the staff were so respectful of us & our home. Being handed over to the completion team was initially of concern as we had got to know the Redbourn team so well. However, Grace has been a treasure, when things seemed hard her professionalism & exchange of humour, just the ticket. We thank Ashton's for taking ALL the drama of moving away for us.
Thank you Margaret for your wonderful 5* review. We pride ourselves on our personal, efficient service and ensuring the property journey is as smooth as possible for our clients, so we're absolutely thrilled to hear your feedback. We will pass on your kind words to Emily, Grace and the rest of the team. Best wishes, the Ashtons team.
5/5
GoogleI cannot thank Ashtons enough for their effective, professional and friendly service throughout the process of selling my father’s house.From initial appraisal to post sale, at all times their knowledge and clarity of communication helped me in my attorney role. Whilst this praise appiles to all the team, I particularly want thank Andy Young, Grace Bishop and Cathy Chappin for assisting in making the sale journey a speedy and successful one. If I could offer 5*+ I would, but the rating system doesn’t allow me!
Thank you Paul for your wonderful review, we are delighted to hear that Andy, Grace, Cathy and the rest of the team were able to make the sale of your fathers property as smooth as possible for you, I will pass your kind words on to the team. Wishing you all the best, the Ashtons team.
1/5
GoogleHighly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly disappointed with the way Ashton's handled the situation when we were served with a Section 21 notice to vacate the property. Firstly, we were good tenants who had never missed a rent payment, once we were served the section 21, the communication from them was severely lacking. We received the notice out of the blue, got a knock on the door and some lady handed this huge paperwork without any prior warning or discussion about our tenancy status. We then called Ashton's to confirm what was going on, they could only "apologise" stating that we were supposed to get a phone call days prior, It left us feeling blindsided. Secondly, they showed little empathy or understanding of our situation, they literally turned into "souless robots" regurgitating off a script, e.g copying and pasting patronising links and statements regarding securing accomodation from the council, that was clearly not our issue as they knew it, the issue was the really bad rental market with little to no properties to rent in the area, we had kids in nearby schools etc.. Despite being loyal tenants for so many years, we felt like mere numbers to them, easily disposable without any consideration for the disruption this would cause to our lives, we were no longer of use to them after all. On two occasions we contacted them to fix an issue with the property, this was ignored. We also contacted them regarding a property they advertised for rent, this was ignored, probably because the move in date for that property fell outside of the 2 months deadline. Moreover, the process of finding alternative accommodation was incredibly stressful, exacerbated by the tight deadline imposed by the Section 21 notice. We felt pressured to hastily find a new place to live, with limited time to explore our options and secure a suitable home for our family, Ashton's were extremely useless in assisting us, instead they proceeded with eviction proceedings, even when we asked for a bit more time and still paid our rent on time. Overall, our experience with them during this challenging time was deeply disappointing. Their lack of transparency, empathy, and support throughout the process left a lasting negative impression. As tenants, we expected better treatment and respect from a professional estate agency, but sadly, our expectations were not met. Thankfully we dealt with Martins and Co, who were a breath of fresh air with their empathy and professionalism, they secured a much better property in the area for us. I would caution anyone considering renting through Ashton's, be prepared for potential issues with communication and tenant relations. We will never deal with them again.
We are naturally disappointed to read your review and are sorry to hear of your difficulties in finding alternative accommodation. Ashtons were instructed by the landlord to serve the ‘no-fault’ eviction notice with the statutory two month’s notice. As you remained in occupation well beyond this period, the landlords legal insurance was instructed to regain possession through the courts. I can understand the challenges your family would have faced in finding alternative accommodation after so many years being part of the local community. It must have been a stressful time for you and your family and I am sorry if you feel our communication was not more helpful or empathetic while you were searching for a new property. As a professional local agent, we follow the Housing Act legislation on repossession and unfortunately the landlord had given clear instructions to Ashtons that there was no flexibility in extending your stay. I sincerely hope you will enjoy your new home and apologise if we left a negative impression of our service while following the required legal repossession process. If you wish to discuss your concerns further, please do not hesitate to contact our Lettings Associate Director, Alf Ciraolo.
5/5
GoogleExcellent experience with the Ashtons Welwyn Garden City branch. I highly recommend Ashtons for their extensive knowledge of the market, honest advice and swift communication. A special mention to Richard and Lucy for their help throughout the process.
Thank you Natasha for your 5* review. We're always delighted to hear feedback from our clients and we look forward to working with you again in the future! Best wishes, the Ashtons team.
5/5
GoogleExcellent experience with the Ashtons Welwyn Garden City branch. I highly recommend Ashtons for their extensive knowledge of the market, honest advice and swift communication. A special mention to Richard and Lucy for their help throughout the process.
Thank you Natasha for your 5* review. We're always delighted to hear feedback from our clients and we look forward to working with you again in the future! Best wishes, the Ashtons team.
5/5
GoogleI have worked in the property world for over 25 years. Ashtons are professional, friendly, proactive, reliable and trustworthy. Best in class by a country mile.
Thank you Simon for your 5* review, your feedback is most appreciated! We look forward to working with you again in the future. Best wishes the Ashtons team.
5/5
GoogleFantastic service installing digital display boards in our stores in the South West of England. Will be using more and recommending!
Thank you from the team for this brilliant review & thank you for your continuing business.
5/5
GoogleGreat products and the team are always happy to help.
Many thanks for taking the time to post this very lovely review.
5/5
GoogleAlways quick to respond and delivery is next working day. Very happy with the service provided by Holly.
Holly says thanks for taking time to post this very kind review.
5/5
GoogleJust placed our first order and dealt with Ameena who has been absolutely fantastic. Ameena has been on the end of the phone and email all the way through my enquiry and order, and I highly recommend the service I have received. Thank you Ameena
5/5
GoogleFantastic company who supply our luxury sales offices their marketing screens and so much more! Karen in particular who processes our orders has great customer services and our products are always delivered in a timely manner and when we're told they will be. Thank You for Mid West for providing our supplies over the years to our business :)
and thank you for such a lovely post & for your continued support
5/5
FacebookExcellent service from Joshua Bland in Hitchin. His outstanding market knowledge and network means he offers sound advice on pricing and marketing strategy. Highly recommended.
5/5
GoogleWithout exception, the members of the Ashtons Redbourn team we dealt with are highly professional, knowledgable and above all friendly and very approachable. A special call out to Emily who kept in close contact with us and provided unbiased advice and help throughout the process. It was a pleasure to work with you. We’d highly recommend Ashtons.
Thank you for your kind words David. We are pleased Emily was able to offer her expertise to help make the process as smooth as possible. Wishing you all the best, from the team at Ashtons.
5/5
GoogleAwesome service.If you want an Estate Agents that are professional,caring and will sell your home look no further.Cannot recommend highly enough.Andy Young was absolutely superb and fantastic at helping my 85 yr old mum sell her home.He is amazing.Grace Bishop was a superstar doing all the liasing and finalising between everyone involved.One happy Mum and happy family times ahead for her all Thanks to Ashtons.You will not be disappointed with their service.
Thank you so much Julie for your wonderful review. We're so pleased that Andy, Grace and the rest of the team in Redbourn were able to make your mums sale as smooth and stress-free as possible for you. We wish you and your mum all the very best for the future!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 345.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards: Ashtons, Harpenden won Gold; Ashtons, Welwyn Garden City won Gold; Ashtons, St Albans won Trusted Agent; Ashtons, Redbourn won Trusted Agent.
Send Ashtons a message.
