5/5
GoogleBig thank you to James and the rest of the team at ASR for all their help in negotiating a lease on a commercial property. Very professional with excellent communication throughout. Highly recommend.
Trusted Agent profile · Greater London
Verified
Andrew Scott Robertson reviews in London
★★★★★
261 reviews across 2 offices and 3 platforms
Andrew Scott Robertson has two offices, all in London (Greater London). Together they have 261 reviews on three platforms, rated 4.8 out of 5 overall.
165
Reviews on Google
All 2 offices
4
Reviews on Facebook
Business-wide
92
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers31 reviews
It is said that selling and moving home is one of the most challenging times in your life. It was made easier by choosing ASR to manage the sale of my property ...Read all 31 from sellers
Buyers9 reviews
Teresa Langwade was the agent of the property we purchased. Teresa was very helpful from the start and when choosing the property. She showed knowledge of the ...Read all 9 from buyers
Landlords12 reviews
I let my property through ASR for five years. After a bumpy start, I found the staff to be prompt with responses and helpful. Another rough patch ensued after a ...Read all 12 from landlords
Tenants21 reviews
My house mate and I were looking through several different options whilst trying to find the right flat to move into but none made us feel as comfortable as ...Read all 21 from tenants
Our offices
Andrew Scott Robertson's two offices, most reviewed first. Each has its own page.
Latest reviews from every Andrew Scott Robertson office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat location, nice firm
Agent replied
Hi there, thank you for taking the time to review our company, much appreciated.
1/5
GoogleWilliam is a difficult person to deal with, he is rude and patronising I don’t think he realises he’s doing it. We were buying a house through him and nearly walked away because of his attitude. Everyone else at ASR were a pleasure to deal with, it’s just unfortunate the clashes we had with William.
Agent replied
Dear Rachel Thank you for your review about the service you received from a member of our team. I am very disappointed to hear about your experience and how that made you feel. I wanted to assure you that I will look into the matter and come back to you. Kind regards, Stephen Parsons, Head of Residential.
5/5
GoogleGreat team. From first engagement through valuation, discussion on terms, open house and the full sale process ASR were top class and really efficient. From first call to final completion in less than 4 months. Fantastic!
Agent replied
Dear Mark, Many thanks for your kind feedback, it was a pleasure to deal with you and I am so pleased that everything went through smoothly and in a timely manner. Best wishes for the future. Steve and the team.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your 5 star rating Liz, we were happy to help you with your purchase and look forward to dealing with you again in the future.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your 5 star rating.
5/5
FacebookAndrew Scott Robertson handled a probate sale of a flat for my family. They were so professional but also thoughtful, considerate and helpful and always had our best interests at heart. I can’t recommend them enough
Agent replied
Thanks for giving us a great review Paula, we were delighted that we were able to help you sell the property.
2/5
GoogleRating only, no written review.
Agent replied
We are sorry that you felt you could only leave a 2 star review for our company. In order that we can look into the matter further, can you please advise who you dealt with and why you were unhappy with our service. Thank you.
5/5
GoogleWe have bought a property through ASR and received an excellent service at the time, which made ASR the obvious choice as an agent when we came to sell our property. We considered ASR as a reputable agent with vast experience in property …
2/5
GoogleRating only, no written review.
Agent replied
We are sorry that you felt you could only leave a 2 star review for our company. In order that we can look into the matter further, can you please advise who you dealt with and why you were unhappy with our service. Thank you.
3/5
GoogleRating only, no written review.
5/5
GoogleClare an absolute superstar, very helpful and responsive.PositiveResponsiveness, Professionalism
1/5
GoogleRating only, no written review.
Agent replied
We are sorry that you felt you could only leave a 1 star review for our company. In order that we can look into the matter further, can you please advise who you dealt with and why you were unhappy with our service. Thank you.
5/5
GoogleDealt with James, Top class service and very easy to deal with
5/5
GoogleI would like to take this opportunity to let people know what a great team they have. I have used there commercial guy Stewart Rolfe Who was extremely efficient and very professional. He got me a good tenant paying a good rent. I then had six flats to Let. I was introduced to there letting guy Jem Bayley who came across as professional. I gave him the job and what a great job he did. He got me more revenue than the competitors and let them out very quickly. He also had a great team in Ratchel Allison and Jane who were also extremely professional and efficient. I would highly recommend this company and will be using them again in a new business venture in the new year. Clive
5/5
GoogleWe had an amazing experience with Andrew Scott Robertson; we were looking to purchase a property and the team, especially Marc and Teresa, has been fantastic: it was our 1st purchase in the Uk and in the context of lockdown, everything has been delayed. Marc has been exceptionally helpful, solving any issues and guiding us through the process.Would definitely use them again.
1/5
GoogleJust plain rude and unprofessional. Booked a viewing of a property. 25 minutes and four phone calls later they still couldn’t track down their staff member on site, despite being told explicitly that I was waiting outside it. “He’s …
Agent replied
Dear Andrew, thanks for giving me the chance to investigate your complaint, I hope that you were satisfied with my response. It has given us the opportunity to improve our viewing arrangements at this particular development and we have now put measures in place to ensure that the circumstances surrounding your complaint do not happen again. Kind regards Stephen Parsons MNAEA.
5/5
GoogleI can’t rate the team at Andrew Scott Robertson highly enough. Professional, courteous and efficient they went above and beyond to help us not only market and sell but to really get behind and push the sale and exchange through. Marc Gregory and his team were a joy to work with and Marc’s expertise, wisdom and knowledge we could not have done without. Would thoroughly and highly recommend.
5/5
GoogleWe received a professional customer care while acquiring a property. Despite Covid measures, they did their best to facilitate a rather difficult process.
Agent replied
Cagri, thanks for giving us a great review, we were delighted that we were able to help you under such difficult circumstances and we look forward to dealing with you again in the future
5/5
GoogleOn the property management side, ASR have looked after my rental property for the last decade and have always delivered a quick, accurate, wise, professional and friendly service. More recently, Nicola Dixon and Allison Bullen have been a great team. I would recommend them without hesitation. On the sales side, the same applies with every member of the team.
5/5
GoogleGreat experience from the start, kept communication open and always willing to help / give advice. Friendly staff all round, a special mention for Marc who has been overseeing our purchase.
5/5
GoogleVery efficient service in a particularly difficult market - Brexit.....
5/5
GoogleRating only, no written review.
5/5
GoogleHugely impressed with the service I got from everyone I dealt with at AS-R, made the process of selling my house very straightforward and stress free. Would definitely recommend using them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Andrew Scott Robertson
How many reviews does Andrew Scott Robertson have?
Andrew Scott Robertson has 261 reviews across its two offices, rated 4.8 out of 5 overall: 165 on Google, 4 on Facebook, 92 on View Agents. Company-wide Facebook reviews for Andrew Scott Robertson are counted once, not once per office.
Which Andrew Scott Robertson office has the most reviews?
Wimbledon Village has the most, with 158 reviews rated 4.7 out of 5, followed by Wimbledon Town with 107.
Where are the Andrew Scott Robertson offices?
The two Andrew Scott Robertson offices, by town:
- Wimbledon Town: 50 Wimbledon Hill Road, Wimbledon Town, London, Greater London, SW19 7PA
- Wimbledon Village: 24 High Street Wimbledon, Wimbledon Village, London, Greater London, SW19 5DX
What do sellers say about Andrew Scott Robertson?
31 reviews from sellers, rated 4.9 out of 5 on average. For example, Susan wrote: "It is said that selling and moving home is one of the most challenging times in your life. It was made easier by choosing ASR to manage the sale of my property ..."
What do buyers say about Andrew Scott Robertson?
9 reviews from buyers, rated 4.9 out of 5 on average. For example, Lenka wrote: "Teresa Langwade was the agent of the property we purchased. Teresa was very helpful from the start and when choosing the property. She showed knowledge of the ..."
What do landlords say about Andrew Scott Robertson?
12 reviews from landlords, rated 4.7 out of 5 on average. For example, Nerys wrote: "I let my property through ASR for five years. After a bumpy start, I found the staff to be prompt with responses and helpful. Another rough patch ensued after a ..."
What do tenants say about Andrew Scott Robertson?
21 reviews from tenants, rated 4.9 out of 5 on average. For example, Mark wrote: "My house mate and I were looking through several different options whilst trying to find the right flat to move into but none made us feel as comfortable as ..."
