Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleProfessional, proficient, helpful and supportive are what I aptly describe Stephen and his team at ASR. Shortly after my initial meeting with Stephen, ASR expeditiously produced an illustrious and brilliantly attractive brochure online for my flat followed by a stream of viewings facilitated by them. Within two months a deal was struck. This followed by their facilitative efforts to overcome obstructive hedges to bring the sale to successful completion. To end, I deeply appreciate the extraneous support spontaneously offered by Stephen and William to help me overcome this ordeal of having to sell our beloved property in absence away abroad.
Sum · 30 March 2024
Agent replied · 28 October 2023
Dear Mr Wong
Thank you so much for your kind review, we work hard to make sure our clients are happy with our service. It is a great help when we have lovely saleable properties like yours! We all wish you well for the future. Best wishes. Steve and the team
★★★★★ 5/5
GoogleAll the agents at ASR are professional, communicative and helpful but in particular Samantha & Clare were incredibly helpful in keeping us updated on the sale of our flat and assisting in moving things along. Their expertise and consistency of support was very needed and they made everything feel a lot less stressful. They also helped us greatly in getting our flat rented out and managed our tenants really well. A small but very good agency that we will continue to use and recommend highly!
A · 31 March 2023
Agent replied
Many thanks for your kind words. We all work incredibly hard, and it is very rewarding to hear from a happy client. Dealing with the sale of leaseholds can be tricky, but our experience in these matters undoubtedly helps. We wish you every happiness for the future. Best wishes. Steve and the team.
★★★★★ 5/5
GoogleExtremely professional and nothing is a hassle for them.
In particular, Stewart R (Wimbledon area) is amazing, he is extremely helpful, fast response and not pressuring. I would highly recommend the team! Im very impressed.
Thankyou
L · 22 June 2026
Agent replied · 22 August 2026
Thank you for your kind review. It is a pleasure to work with you
★★★★★ 5/5
View Agents SellerSuperb professional service
It is said that selling and moving home is one of the most challenging times in your life. It was made easier by choosing ASR to manage the sale of my property. From the initial meeting to the day of completion the team gave an exceptional level of professionalism, commitment and focus, maintaining regular contact and giving feedback after every viewing. Once my property was under offer, Teresa and William kept in close contact, giving good support and advice when needed and ensured good communication between my buyers and the respective solicitors. Thank you.
Susan · 1 February 2018
Agent replied · 2 February 2018
Dear Susan
Thank you so much for taking the time to write such a kind review. I will pass your comments onto Teresa, William, Marc and the rest of the team.
Best wishes
Victoria
★★★★★ 5/5
GoogleASR were great through the whole process. Guy was able to clearly explain how they would market my flat and the tools they would use. Throughout the process William was proactive and kept me informed through every step and the online portal to track status of what is pending is great. I'd thoroughly recommend ASR for anyone in the Wimbledon area looking to sell their property.
Amil · 13 April 2022
Agent replied · 20 June 2024
Thank you for your feedback Amil, it was a pleasure to help you with the sale of your property. Kind regards Will and Guy
★★★★★ 5/5
View Agents SellerExcellent agent - quickly found right buyer for Wimbledon flat
We were delighted about the excellent service from Marc, William and the team from ASR Wimbledon Town branch when they sold our 4 bedroom flat in Wimbledon in August. Marc clearly stood out from all other agents during first meeting as he really listened and understood what we were looking for. They quickly found the perfect buyer for us and achieved very close to asking price. The process was very smooth and we would highly recommend Marc and his team to anyone!
Martina · 12 October 2017
Agent replied · 18 October 2017
Dear Martina
Many thanks for your kind words which I will pass onto Marc and his team.
Best wishes
Victoria
★★★★★ 5/5
View Agents BuyerExcellent service
Teresa Langwade was the agent of the property we purchased. Teresa was very helpful from the start and when choosing the property. She showed knowledge of the property itself and the area which facilitated our decision. Teresa was very responsive which is appreciated especially in a stressful time of buying a property.
It was apparent Teresa is experienced in the area and she was able to recommend a trusted financial advisor who helped us move forward with the purchase at a much faster pace.
We enjoyed working with Teresa and the whole ASR team. Thank you!
Lenka · 31 August 2017
Agent replied · 15 September 2017
Many thanks for your kind feedback which I will pass onto Teresa.
Best wishes
Victoria
★★★★★ 5/5
View Agents SellerReview on the sale of my property last May 2017
I have been very well looked after by Teresa and the team since the beginning of the process. Its a long and difficult process to sell a house but Andrew Scott Roberston have made it easy and smooth for us.. They listened carefully to our demands and gave some amazing advices.. They never let us down and always replied to our questions promptly . Teresa has fought really for the sale of our house achieving all our wishes.
I can't thanks enough the team for their constant support and help.
Maud Thiollier
Maud · 5 July 2017
Agent replied · 19 July 2017
Thank you for your kind words which I will pass onto Teresa and the rest of the team.
★★★★★ 5/5
View Agents BuyerExcellent communication
ASR were the agents for the house we have just bought. They were professional and helpful from the outset, but in the latter stages of the purchase they really went above and beyond what you would usually expect to provide us with outstanding service (even though strictly they weren't our agents). Teresa and Marc always kept us informed of developments, good news or bad, and were often the first or even the only ones to pass on news. I always felt that they were being upfront and honest and that they were working really hard to hold the chain together.
Keziah · 28 December 2016
Agent replied · 3 January 2017
Thank you so much for taking the time to submit a review which I will pass onto Mark and Teresa, Best wishes, Victoria
★★★★★ 5/5
View AgentsFantastic service and honest advice
I had an amazing experience with Andrew Scott Robertson. A friendly and very professional company, the lettings manager, Adam Jones gave me honest and helpful advice for my situation - not something you get with all estate agents out there! He cut through the jargon and made it easy to understand, with a friendly manner. Would absolutely recommend and will 100% come to again. Not your typical estate agent just telling you what you want to hear to make a sale!
LG · 21 July 2016
Agent replied · 26 July 2016
Thank you for taking the time to submit your very kind review which I will pass onto our Lettings team..
Best wishes
Victoria
★★★★★ 4/5
View Agents BuyerGetting the job done in a long chain
Teresa Langwaide was the selling agent for a property I purchased. Teresa was reasonable in facilitating the negotiations, and following agreement on key terms, was very helpful in getting to the point of contract exchange. My solicitors were very poor, and Teresa stepped in to make sure that the transaction went through, working to keep the chain on track and towards agreement. She put in a lot of work behind the scenes, and was willing to help where others were not.
Paraic · 3 July 2016
Agent replied · 5 July 2016
Dear Paraic
Many thanks for your kind words of feedback which I will pass onto Teresa.
All the very best
Victoria
★★★★★ 5/5
View Agents TenantMade it very easy to rent a flat
My house mate and I were looking through several different options whilst trying to find the right flat to move into but none made us feel as comfortable as Andrew Scott Robertson which helped in our subsequent move into an ASR property. Mark Uphill was very helpful in showing us around the property, helping us through the procedure to obtain it - he could answer all our questions - and never once did we feel pressured to accept the property. The transaction went through quickly and painlessly and for that we were very grateful. We now know Andrew Scott Robertson to be a very professional and helpful agent and our enjoying our time with them.
Mark · 5 November 2015
Agent replied · 10 November 2015
Dear Mark
Thank you for your very kind words which I shall pass onto the team. We are delighted to have been able to help you.
Best wishes
Victoria
★★★★★ 5/5
View Agents SellerA professional, friendly and effective agent
We sold our 4 bedroom house very successfully with Andrew Scott Robertson.
From the initial 2 way discussion with Marc on valuation and marketing strategy, through the brief viewing period with the whole team at both the Wimbledon sites, and finally the agreed sale with William and ongoing discussions during that time, the whole team demonstrated an extremely high level of professionalism and secured an extremely good offer with a very good buyer.
With 3 small children and an offer accepted on a house we were buying outside the area, we wanted an effective but brief marketing campaign and we certainly had that. The due diligence that Marc and the team did at this stage was very useful and I felt confident the 3 offers were valid. The resulting price was better than I had hoped for based on conversations with other agents because I believe it was priced right in the first place resulting in lots of excitement rather than being over the odds to begin with.
I always felt the team were acting on my behalf and did very well to keep what can often feel like a slow period, moving forward.
Thanks for everything and I wouldn't hesitate to recommend you to others.
Catherine · 6 October 2015
Agent replied · 13 October 2015
Dear Catherine
Many thanks for taking the time to leave us such a wonderful review. We are so pleased to have assisted you in your property sale. I will pass the feedback onto the team..
Best wishes
Victoria
★★★★★ 5/5
View Agents TenantFantastic service - would highly recommend!
I cannot recommend ASR highly enough. I have recently rented a property through them and felt completely supported throughout the whole process. They really went over and above the norm and were very communicative so I always felt in the loop. Alexandra was happy to answer any questions I had, no matter how small, and was very helpful too. A very good service all in all!
Rhiannon · 6 July 2016
Agent replied · 14 July 2016
Dear Rhiannon
Many thanks for your kind feedback which I will pass onto Alexandra. Much appreciated.
Best wishes
Victoria
★★★★★ 1/5
GoogleWilliam is a difficult person to deal with, he is rude and patronising I don’t think he realises he’s doing it. We were buying a house through him and nearly walked away because of his attitude. Everyone else at ASR were a pleasure to deal with, it’s just unfortunate the clashes we had with William.
Rachel · 12 March 2021
Agent replied
Dear Rachel
Thank you for your review about the service you received from a member of our team. I am very disappointed to hear about your experience and how that made you feel. I wanted to assure you that I will look into the matter and come back to you. Kind regards, Stephen Parsons, Head of Residential.
★★★★★ 5/5
GoogleThe service we experienced from ASR was of the highest level from day one, right through to the completion of the sale of our house.
Our initial meeting with Guy was very reassuring and thorough, as he explained the range of services they provide.
We were particularly impressed with the stylish video they made of the property.
Feedback from every viewing was relayed swiftly.
The team were always helpful, professional and cheerful.
Once an offer had been made, the process was helped along with advice on the legalities involved.
All in all, highly recommended.
Polly · 13 April 2022
★★★★★ 5/5
View Agents SellerHouse sale
William Stewart-Brown from Andrew Scott Robertson provided an excellent service throughout the sale of our property. He was always extremely professional, polite, efficient and was always on top of things. William always responded quickly to queries and was forthcoming with advice. He is extremely knowledgeable, determined and experienced in his field and I wouldn't hesitate to recommend him or the whole agency.
Lisa · 1 September 2016
Agent replied · 5 September 2016
Dear Lisa
Many thanks for taking the time to write such glowing feedback which I will pass onto Will and the rest of the Sales team.
Best wishes
Victoria
★★★★★ 5/5
GoogleAS-R have been fanstastic throughout the process - with the listing, with viewings and also supporting getting our sale across the line. William was particularly helpful and went out of his way to help us. Highly recommended!
Richard · 31 March 2023
Agent replied
Thank you for your kind review, Richard. It did turn out to be quite a tricky sale with a number of issues to overcome, but I am glad with our joint persistence, along with your solicitor’s, that we managed to overcome them and secure your sale. I think it was a great relief to us all! Best wishes, William
★★★★★ 5/5
View Agents SellerAn efficient and seamless transaction
We sold our two bedroom apartment in Wimbledon town through andrew scott robertson having previously been on the market unsuccessfully with two other local estate agents.
Teresa was extremely professional throughout providing regular feedback to us following viewings as well as helping to chase up solicitors to ensure an efficient completion. I would not hesitate to recommend them.
Victoria · 16 July 2015
Agent replied · 22 July 2015
Thank you for your lovely feedback. It was a pleasure dealing with you for the sale of your property.
★★★★★ 5/5
View Agents TenantInteractions with Jem Bayley at Andrew Scott Robertson in Wimbledon
Jem was personable, pleasant and professional at all times. He followed up on issues and even after the rental when it was not his area to handle some issues, he assisted me, referred me to the right person via email and followed up. All in all a very pleasant experience with the agency and Jem.
Samira · 25 January 2018
Agent replied · 12 February 2018
Dear Samira
Many thanks for your kind feedback which I shall pass onto the team.
Best wishes
Victoria
★★★★★ 5/5
GoogleI've bought and sold around 8 or 9 properties in London over the past 25 years, my first purchase (and subsequent sale) was with Quinton Scott who later became Andrew Scott Robertson. I remember being impressed with their service back then, so they were my first choice when it came to sell my most recent property. I also spoke to "the big boys" but none of them had the passion or local knowledge. Our street was suffering a little in terms of value, being left behind other streets in the immediate vicinity. ASR were up for the challenge of correcting that and they achieved exactly what we set out for. I couldn't recommend them highly enough.
Antony · 31 March 2023
Agent replied
Dear Antony, Thank you for your kind review and also for being the most positive, enthusiastic, and engaging clients. I knew instinctively when we spoke on the phone initially that you would be great to work with and when I met you both and saw the house, that feeling was re-enforced. I am delighted that we were able to find you a lovely apartment to buy as well. A very happy ending for all of us!
Best wishes. Steve
★★★★★ 5/5
GoogleI would like to take this opportunity to let people know what a great team they have. I have used there commercial guy Stewart Rolfe Who was extremely efficient and very professional. He got me a good tenant paying a good rent. I then had six flats to Let. I was introduced to there letting guy Jem Bayley who came across as professional. I gave him the job and what a great job he did. He got me more revenue than the competitors and let them out very quickly. He also had a great team in Ratchel Allison and Jane who were also extremely professional and efficient.
I would highly recommend this company and will be using them again in a new business venture in the new year.
Clive
Clive · 30 July 2020
★★★★★ 5/5
View Agents TenantExcellent service throughout
Jem was so helpful in finding us the perfect property to rent. He went out of his way to ensure we were happy throughout the process. All of the team at Andrew Scott Robinson have been very responsive at dealing efficiently and effectively with our queries. I would not hesitate to recommend them.
Danielle · 25 January 2018
Agent replied · 12 February 2018
Dear Danielle
Many thanks for taking the time to leave a lovely review which I will pass onto the team.
Best wishes
Victoria
★★★★★ 5/5
GoogleHad a great experience with William at Andrew Scott Robertson. William was great in giving feedback and quick to respond to any queries/issues raised. Also received good referrals to Mortgage Broker and Surveyor that we used. Thanks William
Johann · 13 April 2022
Agent replied · 20 June 2024
Thank you for your review Johann, it was a pleasure to help you in your property search and we are pleased that we were able to find your new home. Very best wishes. Will
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