Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSince coming of age and having the wonderful ability to live wherever I please whenever I please, I have had to deal with the dreaded estate agent.
In the past these interactions have always been extremely painful with the experience bordering on theft (on the part of the estate agents) in my opinion. Very happy to take your money... Not very happy to actually provide any kind of services.
HOWEVER, I can thankfully say that all is not lost! In Andrew Scott Robertson there finally lies salvation! An estate agent that does what it's meant to, when it's meant to, with friendly, helpful staff AND doesn't try to take both your savings and the kitchen cabinets in costs!
To Nicola, Jane and Jem (and all the others we never have direct interation with) THANK YOU!
William · 31 July 2019
★★★★★ 5/5
View AgentsJem Bayley Was First Class
My wife and I could not be more pleased with the service we were given from ASR - In particular from the Lettings Negotiator Jem Bayley who was a First Class Professional. He wasn't pushy, he was very personable and allowed us to make decisions and in the end, we found a lovely flat which we now live in and Jem made the whole process very easy. As an Estate Agent myself, I come into contact with people in our line of work on a daily basis and it was a pleasure dealing with someone like Jem.
Frank · 24 October 2018
★★★★★ 5/5
GoogleBrexit, pandemics... nothing stood in their way! A big thank you to William and ASR for their perseverance and professionalism during difficult times. A softer selling approach than other agents which was one of the reasons we chose them as …
Chris · 13 April 2021
Agent replied
Thanks for your review Chris, it was a pleasure to assist you with your sale
★★★★★ 5/5
GoogleI sold my property through Andrew Scott Robertson and would highly recommend them. Their service was very professional. Marketing was great and they managed the process really well. Guy Bennett was especially good.
Adam · 13 April 2021
Agent replied · 20 June 2024
Many thanks for your review Adam
★★★★★ 5/5
GoogleMarc and his team at both offices were great from the moment they valued our property and arranged viewings and found a buyer.
We were always kept up to date as the transaction progressed and the original valuation was spot on
We are grateful for their efforts and professionalism and will have no difficulty in recommending A S R in the future
Thanks to you all
Glyn and Carola Adams
Carola · 6 October 2019
★★★★★ 5/5
GoogleI can’t rate the team at Andrew Scott Robertson highly enough. Professional, courteous and efficient they went above and beyond to help us not only market and sell but to really get behind and push the sale and exchange through. Marc Gregory and his team were a joy to work with and Marc’s expertise, wisdom and knowledge we could not have done without. Would thoroughly and highly recommend.
Eve · 23 June 2020
★★★★★ 5/5
GoogleWe used ASR to sell our flat in Wimbledon last year. Everyone we spoke to and who helped towards the sale of our flat was really professional and kept us updated throughout every stage. They helped us get two buyers as the first fell through at the start of the pandemic outbreak, but they quickly found us another and we completed without any issue. We no longer live in London but I would recommend ASR to anyone looking to sell in their area.
Alice · 13 April 2021
Agent replied · 20 June 2024
Thank you for your review. We are glad that after everyone’s perseverance that we ended up with a positive result for you. William
★★★★★ 5/5
View AgentsProfessional, friendly and highly recommended!
We spent around 2-3 weeks viewing properties in the Wimbledon area and ASR were easily the best agents we dealt with. Jem Bailey was our Lettings Agent and we couldn’t have asked for someone more professional, courteous and friendly. Nothing was too much trouble - and despite a few complications our end - Jem was always helpful and made the whole process as easy for us as possible. Thank you!!
Ollie · 25 October 2018
★★★★★ 5/5
View AgentsSatisfaction with the transaction
Theresa was extremely diligent, she handled the purchase with great sensitivity, both the Naylor’s and we regard her professionalism as second to none.
I would recommend her to any of my friends contemplating a purchase/sale.
Many thanks
Patrick
Patrick · 25 October 2018
Agent replied · 21 January 2019
A little late, I know, but I really wanted to thank you for your lovely review. Teresa is a highly valued member of our team and I am delighted that you were pleased with the service you received. We hope you are settling in well to your new home.
Thanks again.
★★★★★ 5/5
View Agents SellerPatience and Professionalism from Andrew Scott Robertson
Great service from Marc and Teresa at Andrew Scott Robertson. Always prompt to inform and update, they kept in touch regularly with me all the way through the selling process and achieved an excellent price for my terraced house.
Rhona · 31 August 2017
Agent replied · 31 August 2017
Dear Rhona
Many thanks for taking the time to leave us feedback which I will pass onto Teresa and Marc.
Kind regards
Victoria
★★★★★ 5/5
GoogleWe had an amazing experience with Andrew Scott Robertson; we were looking to purchase a property and the team, especially Marc and Teresa, has been fantastic: it was our 1st purchase in the Uk and in the context of lockdown, everything has been delayed. Marc has been exceptionally helpful, solving any issues and guiding us through the process.Would definitely use them again.
Maylis · 22 July 2020
★★★★★ 4/5
View Agents SellerVery professional and friendly service
I found ASR to be very professional and friendly throughout the whole process. Marc, Teresa and William in-particular were all great - always offering and advice and prompt feedback from every viewing. Would certainly recommend.
Owain · 16 November 2015
Agent replied · 5 December 2015
Thank you for your kind words which I will pass onto the team.
Best wishes
Victoria
★★★★★ 5/5
View Agents BuyerExcellent agent!
ASR are fantastic agents, I think it is their experience and advice that sets them apart from other agents. Their advice and knowledge helped me make the right decisions when I was experiencing a lot of difficulties with my sale and their advice ultimately helped hold the chain and my sale and purchase together. When you are experiecing an unexpected difficult property transaction the quality of people and advice around you is criticial. ASR have that experience and knowledge to help you through these difficulties and make your property transactions happen! Highly recommend.
Eleanor · 2 June 2016
Agent replied · 8 June 2016
Dear Eleanor
Many thanks for your very kind feedback. Thank you for taking the time.
Best wishes
Victoria
★★★★★ 5/5
View Agents SellerFantastic, personal, trustworthy service - highly recommended
I commissioned AS-R to sell my property following 18 months of stress with a large, unnamed agent. Moving to AS-R showed me how an estate agent should really act, in the interests of sellers and buyers alike. AS-R understood the market in which my property was placed and were able to focus on reputable, realistic buyers. My previous agents let anyone through the door and courted any offer, without diligencing the likelihood of executing the transaction – 7 agreed deals fell over. I moved to AS-R and had an agreed sale in 6 weeks, with completion following shortly afterwards. They managed the process incredibly well for all parties from start to finish. I have learnt my lesson, bigger is not always better. Market knowledge and a professional, trustworthy service led by experience professionals is.
Andrew · 3 March 2016
Agent replied · 8 March 2016
Dear Andrew
Thank you very much for your very kind words. We are delighted to have been able to support your move and wish you all the very best for the future.
Best wishes
Victoria
★★★★★ 5/5
View Agents SellerProfessional Service
The whole team were excellent, but we particular valued the fact that we had a dedicated member of staff for our sale. Feedback was always prompt a very pro-active outfit.
Patricia · 7 March 2016
Agent replied · 9 March 2016
Dear Patricia
Thank you for taking the time to give us feedback and for your kind words.
Best wishes
Victoria
★★★★★ 5/5
GoogleJem, of all the estate agents I've worked with since arriving here, was the most helpful at all stages - from understanding the type of place I was searching for, quickly arranging a viewing, and following through until I secured my perfect home. The whole office was helpful and professional and Jem was especially ... a gem.
Stephanie · 12 June 2019
★★★★★ 5/5
View Agents SellerHelpful, diplomatic, knows his subject, prepared to go the extra mile
Marc really worked so hard to keep me and the buyers happy and I suspect that this particular sale was about as demanding as they get.
Gil · 22 August 2018
Agent replied · 17 September 2018
Thank you so much for your kind words, Gil. I'm delighted we got there in the end and appreciate what a big step it was for you to move. Wishing you all the best for the future!
★★★★★ 5/5
View AgentsA Gem in Jem
Jem has been an absolute star in helping us find tenants for our flat. He assumed responsibility for this from the offset and we had full confidence in his skill to negotiate and to see through to its completion.
His affable and calm manner complements his professional approach and ensures both parties achieve a mutually beneficial outcome.
Anonymous · 8 November 2018
★★★★★ 5/5
GoogleDeep level of insight for the Wimbledon property market. The service from Stephen, William and team is exceptional.
Jonathan · 13 April 2021
Agent replied
Hi Jonathan, thank you for your review, you and your family were a pleasure to deal with and we wish you all the best for the future. Steve
★★★★★ 5/5
GoogleMy rental enquiry was dealt with by Jem who provided an exceptional service from start to finish, he ensured the property matched my requirements and dealt with all my queries promptly, including finding out information on the area, outside of his remit. Would definitely recommend to anyone looking to rent to contact this agency.
Angela · 8 June 2019
★★★★★ 5/5
GoogleWe were put in touch with Jem from day one. He was very friendly and approachable. We also thought he was reasonable and fair to both parties, especially during the offer stage. It all went exceptionally smoothly in the end - we found it to be a really straightforward experience :)
Shahla · 6 September 2019
★★★★★ 5/5
GoogleReally happy with the service we got from Jem, who dealt with our move from the start. Good knowledge of the area, very responsive and great at answering questions and solving any issues. Still our go-to person even after almost 3 months of moving in. And we love our new home!
Rebecca · 8 June 2019
★★★★★ 5/5
GoogleMy experience with AS-R has been great. I was looking to buy and found a property I love, shortly before lockdown. Unsurprisingly this led to some delays in the process, but Guy and Marc have been fantastic at keeping in touch, keeping me …
Antonia · 13 April 2021
★★★★★ 5/5
GoogleWe had a very positive experience with ASR from start to finish. We would recommend to anyone wanting a professional and efficient team to sell your house.
Natalie · 30 March 2024
Agent replied · 30 July 2023
Hi Natalie,
Thanks for your kind review. We were delighted to be of assistance with your sale and wish you all the best with your move. Best wishes Sam and Clare
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