Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGreat service in the face of problems
Sufaida from the property management team did a great job constantly chasing a very disorganised plumbing company we were forced to use. Whilst the issue took a while to resolve, I knew she was doing all she could to resolve it and was always helpful.
Dan · 5 April 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Dan,
We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers, and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotReliable & helpful
Alex Neil did a great job helping me look for a one-bed flat to rent in the area I wanted. They are reliable and have demonstrated great customer service. An example was last week: my oven did not want to work and Sufaida promptly liaised with the landlord to get it resolved asap - speedy response and always willing to help. Thank you!
Fiona · 21 March 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Fiona,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotThey are sending me spam letters…
They are sending me spam letters repeatedly and it's just.....creepy!I live in a block that was actually where you could not buy or sell due to cladding issues, which shows their letters are obvious lies.The frequency of the letters are just creepy, like an old nasty ex who keeps on messaging!
S · 21 March 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 24 June 2023
Dear S & A,Thank you for taking time out to leave your comments. We sincerely apologise for any inconvenience these marketing communications may have caused you. For resolution purposes, please provide your name and address to headoffice@alexneil.com, and we will remove them to prevent future mailings.We look forward to hearing from you.Best regards,Alex Neil
★★★★★ 1/5
TrustpilotThey are sending me spam letters…
They are sending me spam letters repeatedly and it's just.....creepy!
I live in a block that was actually where you could not buy or sell due to cladding issues, which shows their letters are obvious lies.
The frequency of the letters are just creepy, like an old nasty ex who keeps on messaging!
S · 21 March 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear S & A,
Thank you for taking time out to leave your comments. We sincerely apologise for any inconvenience these marketing communications may have caused you.
For resolution purposes, please provide your name and address to headoffice@alexneil.com, and we will remove them to prevent future mailings.
We look forward to hearing from you.
Best regards,
Alex Neil
★★★★★ 5/5
GoogleAnj was really helpful when purchasing my recent property. She knew all the answers to my questions and was very knowledgable.
Senem · 23 February 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Senem,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
Google5 stars to Anj, she did an amazing job in helping me sell my flat. Would definitely recommend this company!
Justine · 23 February 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Justine.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleVery good experience! Anj was personal and professional, she helped me through the whole process and explained everything in a way that was easy to understand. So glad I had her assistance as I was completely new to this
Jamila · 23 February 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Jamila.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAnj was very profesional and we received 10/10 service, did a brilliant job showing us and telling us the main features and location of the property. We completed very quickly and purchased smoothly. Very fast and professional agency. Highly Recommended To Anyone Looking for Properties in London
S100 · 23 February 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear S100 Hh.
We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience.
It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI found Matteo to be very helpful, professional and responsive. I needed to discuss my options and he was informative and put me in touch with a mortgage broker which helped me decided the steps I needed to take. Impressive service.
Anne-Marie · 23 February 2022 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Anne-Marie.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAnj did a fantastic job selling my property in Canary Wharf. Magic did a great job on taking the photos. We managed to go under offer in just under 3 weeks.
John · 9 February 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear John,
Thank you for your comments. We were delighted to read about your experience of dealing with our team.
We are proud to receive such positive feedback, and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
TrustpilotExcellent Property Management Service
The Property Management team at Alex Neil, headed by Rabeya Khatun, have been very efficient and helpful. Rabeya Khatun has given me excellent service and has assisted - very promptly and thoroughly - in all issues, however complicated and "unusual".
JB · 8 February 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear JB,
Thank you for taking the time to leave this review of your experience.
We were pleased to read your comments, and we look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleReally appreciate the help that Alex Neil gave me when finding me the perfect property for my needs. Special thanks to Augusta who was very quick and knew exactly what I was after.PositiveResponsiveness, Quality, Professionalism, Value
Oana · 13 January 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
TrustpilotBrilliant agency. Highly recommend.
The agency was brilliant at dealing with any issues we had first hand. Rabeya in particular was always very helpful, kind and quick to come up with a solution to any problem we had. The checking in process and singing off contracts was really easy as well as tips in setting up our bills.
Jade · 13 January 2022 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Jade,
Thank you for your comments, we were very pleased to read about your experience of dealing with our team.
We are proud to receive such positive feedback and we look forward to assisting you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
GoogleRating only, no written review.
Paul · 29 December 2021 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Mr McCarthy,
We were disappointed to receive the star rating you left, but we would like an opportunity to investigate and resolve the issue that caused you to leave it.
Would you please provide complete information surrounding the problems you have experienced along with the subject property address and your contact details via email to headoffice@alexneil.com?
We look forward to hearing from you in more detail.
Best regards,
Alex Neil
★★★★★ 5/5
GoogleSara did a fantastic job in finding us a home. She walked us through the entire process. She was responsive, professional and gave us all the information we needed to move forward. Thank you for all your help, honesty and guidance.
Jenni · 9 December 2021 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Jenni.
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAbsolute pleasure working with Maciej. We went under offer on my freehold in July. In November we exchanged !
Amazing work
Mariam · 3 December 2021 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied
Dear Mariam,
We appreciate you taking the time to leave this feedback on your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleHad a fantastic experience with Alex Neil, in particular Kirstin at the Surrey Quays branch - great customer service and very knowledgeable. Thanks again for all your help!
Margaret · 29 October 2021 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Margaret.
Thank you for your comments, it's always pleasing to read positive feedback about our team!
We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleI have just bought a property through Alex Neil and it was s massive difference between them and other Estate agents that have tried to help me. The way they are conducting the viewings and telling me all that i need to know about the properties that I have viewed with them makes the difference. Thank you Augusta for your help, for your skills and your knowledge!!
Anamaria · 29 October 2021 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied
Dear Anamaria,
We appreciate you taking the time to leave this feedback of your experience of dealing with us.
It is always pleasing to hear from satisfied customers and we hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
GoogleRating only, no written review.
Mary · 25 October 2021 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 1/5
GoogleRating only, no written review.
Discreet1475 · 25 October 2021 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
GoogleI have been surprise to find a property in this pandemic however Morel was very good and helped
Rebeya was also very good with the referencingPositiveQuality
Daniel · 25 October 2021 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
GoogleAlex neil is a top company I would highly recommend To anyone looking for a property
Thank you very much Morel .PositiveResponsiveness, Quality, Professionalism, Value
Sylvester · 25 October 2021 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
GoogleWow I don’t know where to start from, I’ve been extremely delighted with Alex Neil and in particular Morel and Goodie the service provided is just amazing.
I’m now enjoying life in my new home!PositiveResponsiveness, Professionalism
Samson · 25 October 2021 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
GoogleThe company was highly recommended to me from friends. I would highly recommend Morel to anyone! I am so glad I talked to him. He was very knowledgeable. When it came to my case he handled it as if it was his own.PositiveQuality
Tyanna · 25 October 2021 · Alex Neil Estate Agents Canary Wharf & Docklands
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
