10 reviews from tenants, newest first, with the office each one is about.
★★★★★ 1/5
View AgentsUnreasonably high fees, took my holding deposit
Very disappointed with the way this agent has treated my case. Tenants, beware!
I have paid the holding deposit for the tenancy at 3 athol square, e3. Have sorted the reference documents out within a day and have failed referencing. Have paid £540. My tenancy was meant to start on the 2nd of may, I have failed referencing on the 21st of April (which is reasonable time for the agent to find a new tenant). The agent didn't even give me any T & C's for the holding deposit and agent Kamen told me that in case I fail the tenancy, there will be an opportunity to present with the guarantor. But it wasn't the case. I have offered more names on the tenancy, the guarantor, asked for alternative options (which any agency usually has, something like paying more deposit), but it was declined right away. It's not a fair practise to charge £540 just for referencing (the standard referencing price is up to £150 per person) and for 'putting the property back on the market'. Very unprofessional and unreasonable expense. Have taken them to Small Claims Court after a legal advice from my lawyer. Wouldn't use again.
Anonymous · 22 April 2016 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
View Agentspromptly experience
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will recommend them to all of my friends.
Lucy · 1 September 2015 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 3 September 2015
Dear Lucy B,
Many thanks for adding this review about my staff member Julie. I was very pleased to read about your experiences and we wish you well in your new home!
Kind regards David Hatch, Director
★★★★★ 5/5
View AgentsGreat experience with Alex Neil
First time using Alex Neil and I was very pleased with the service from Daniel. I felt that he listened to my criteria and showed me five great flats which made it a hard choice. Once my offer was agreed I really liked the use of Docusign to complete paperwork helped keep the process quick. Me and my girlfriend are both very happy.
Jing · 26 August 2015 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 1 September 2015
Dear Jing W,
Thank you for taking your time to add this review, I was very pleased to read about your experiences with Daniel, We hope you enjoy your new home, Kind regards David Hatch, Director.
★★★★★ 5/5
View AgentsGreat friendly service
Me and my friends just got first home in UK with Daniel. He showed me lots of very good property's and told me a lot about the area. He is very nice person and I am very happy with the help he give me.
James · 26 August 2015 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 1 September 2015
Dear James Z,
Thank you very much for taking your time to add this review, I was very pleased to read about your experiences with Daniel.. We hope you enjoy your new home, Kind regards David Hatch, Director
★★★★★ 5/5
View AgentsExcellent agent
Rating only, no written review.
Gareth · 22 August 2015 · Alex Neil Estate Agents Rotherhithe & Canada Water
★★★★★ 5/5
View AgentsDealt with the viewing of a property to let
Dylan was really helpful in getting two viewings with very short notice. His knowledge of the area and the house were great, which really helped our final decision, and made the whole process go smoothly and quickly.
Anton · 22 August 2015 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 1 September 2015
Dear Anton M,
Thank you for adding this review. I was very pleased to read about your experiences with Dylan, We hope you enjoy your new property. Kind regards David Hatch, Director.
★★★★★ 5/5
View AgentsFinding a flat to rent
I was looking for a flat to rent in docklands as my friend has just moved into the area. I found Alex Neil to be very helpful with my search and actually knew what they were talking about, compared to some agents I've spoken to. I would recommend them to anyone looking to move into the docklands area.
Max · 25 July 2015 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 14 August 2015
Dear Mac C,
Thank you for taking your time to add this review, I was very pleased to read about your experiences with my Docklands staff. We look forward to many future dealings. Kind regards David Hatch, Director
★★★★★ 3/5
View AgentsAdequate
The people I have dealt with at Alex Neil were all very nice. However, as an organisation, it is not there to represent the interests of tenants. It took about five months to get an external sliding door fixed. They tried to show buyers round the flat four months before the end of the tenancy when the landlord decided to sell, and I had to remind them of my legal right to quiet enjoyment. And now I am being forced to pay Alex Neil for a landlord reference for my next flat. I have never been charged for a landlord reference before, and I think to charge for this is somewhat cheeky given the other fees we have paid Alex Neil.
Anon · 24 July 2015 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 27 July 2015
Dear Anon Y,
I was very sad to read your comments as I believe at all times my staff members have dealt with your matters as promptly as they could. I understand that the door handle was replaced after several months, due to the matter being referred to the block Managing Agents (as it was a warrantee matter relating to the block, for which you were fully aware). In regards to a Landlord reference, I understand this has now been done Free Of Charge. I hope this confirms all matters and I thank you for being a previous tenant. Kind regards David Hatch, Director
★★★★★ 5/5
View AgentsProfessional Property Agent
I've chosen Alexneil from I came to London and always been happy with the professional agent. Especially the property management department help me to deal with my issues in time.
Yuandao · 13 July 2015 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 27 July 2015
Dear Yuandao L
Many thanks for taking your time to add this review, I was very pleased to read your comments about our Property Management department and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director
★★★★★ 5/5
View AgentsTennant of 5 years
Alex Neil have been incredibly competent throughout my 5 years with them. Any issues with the property have been dealt with swiftly and any rent increases have been handled well with discussions between tenants and landlord encouraged.
I would thoroughly recommend doing business with them if you are moving to this area of London.
Charlie · 6 July 2015 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 27 July 2015
Dear Charlie H,
Thank you for taking your time to add this comment. I was very pleased to read your comments about our Property Management team and we look forward to many future dealings. Once again thank you for adding this review, kind regards David Hatch, Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
