Trusted Agent profile
Verified
★★★★★
1,018 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has 1,018 reviews across two offices (Canary Wharf and Rotherhithe) and four platforms, rated 4.4 out of 5 overall. Alex Neil Estate Agents Canary Wharf & Docklands has the most, 668. Checked 9 October 2026.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on View Agents
All 2 offices
191
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Alex Neil Estate Agents. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
Trustpilot7 days or they'd report us, over a £360 AML fee
We'd been with this branch for 19 years for a rental flat we own in Docklands. In January 2026 they raised AML paperwork requirements and gave us a tight deadline to provide documents.
Dear Alex, We're sorry to hear about your experience and that our long association reached its end. We do appreciate you bringing this to our attention, and we wish you all the best going forward. Alex Neil
5/5
GoogleRating only, no written review.
Lovely dealing with you. Kind regards Alex Neil
5/5
Googlevery positive experience. They rented my flat since 1997 - now sold it. good agent
Thank you for all your custom and for leaving this review. It has been great working with you for such a long time
5/5
GoogleRebecca and Sof helped me a lot during visit.
Thank you for adding these kind words. Regards Alex Neil
1/5
GoogleJust to add super unhelpful. The rental management that we used after was awful. We eventually exchanged numbers with tenants because the intermediary person just “passed the note on” and did absolutely nothing. Let me give you some examples: - We had to spend hours explain to the tenants how to establish water, utility payment etc. Alex Neil was paid to do this but shirked off responsibility to us. - We found the engineer and agreed to pay for the wash machine repair and just asked the Alex Neil person to book the appointment. We were told to do it ourselves and talk to the tenants to book it. So what are we paying for again? - The list goes on for the last whole year with building heating checks, pipe leak checks, mending work …etc - Then we were NOT informed that Alex Neil will terminate rental business at all. We had to ask and find out so we have to last min find Dexter to take over. Lucky Dexter was very quick, otherwise we would have lost weeks of rental income.
Dear Shan Shan, Thank you for taking the time to leave this review of your experience. We were pleased to read your positive comments. And please rest assured that we will investigate your comments further and address any training and guidance issues with our team as we constantly strive to improve our services. Best regards, Alex Neil Estate Agents
1/5
GoogleCan not recommend in good faith, staff are very rude. Would rather use foxtons...
Dear Harley, We are unaware of any dealings? You are not a customer We assume this is some kind of spamming.
1/5
GoogleCame in today to speak with someone regarding purchasing a property. Was met with a rude dismissive lady. Despite us showing interest in the current market, she did not show us any properties, discuss budgets or provide any helpful information. Seemed very eager for us to leave without our business. Do not recommend using these agents their attitude is appalling.
We are sorry you have felt the need to add this review. Sadly we were unable to carryout your unreasonable requests as you are not a paying customer or a client of ours. We wish you well with you local property search.
1/5
GoogleMade all the right noises but ultimately didn't deliver. I gave them my property to sell. In 8 weeks received no proactive feedback. No updates on viewing or, feedback. Didn't even respond to messages in a timely manner. Stay clear.
We are sorry you have felt the need to add this review. Market conditions are very difficult and only sellers taking large price reductions are achieving sales. We are sorry we were unable to meet your expectations.
5/5
GoogleAlex Neil were very helpful throughout our purchase. Gary was always available to grant us access to the property with a cheerful and friendly attitude. The office team was prompt in taking our calls and went the extra mile whenever anything needed chasing.
Thank you for your kind words and we hope you enjoy your new home for many years. Regards Alex Neil
1/5
GoogleIhave been a tenant with Alex Neil Estate Agents for over five years. While I have generally found your services helpful, I am increasingly disappointed with the lack of timely response and action regarding reported maintenance issues recently . Although damages are acknowledged when reported, there appears to be little to no follow-through in arranging necessary repairs. This ongoing lack of resolution is both frustrating and concerning.
We are sorry you have felt the need to add this review. All maintenance matters are reported to our landlords within 3 hours. Sadly they do not always respond promptly or give instructions to proceed with works. Please contact you property manager should you have any outstanding matters and we will do our best to resolve promptly for you.
1/5
TrustpilotIf only the stars had a minus option.
5/5
GoogleGary has been excellent at showing me around taking time and care to match me up properly, best agent I have worked with till date
Dear Vishnu, Thank you for taking your time to add this review. We look forward to many future dealings. Alex Neil
4/5
GoogleAlex Neil were great in preparing the sale details and finding a buyer. However, it took the buyers an age to exchange/ complete and AN did not appear to be particularly engaged in moving the sale process forward. I expected them to be more on top of buyer or to manage both parties expectations more actively.
Dear Bernie, Thank you for using our services. We are sorry you felt the need to highlight the timeframe as this was a matter completely out of our control. The Christmas/festive period is always a time that delays transactions. We are glad matters completed for you in early January once all legal parties were back from their festive breaks. Once again thank you for choosing Alex Neil to sell your Surrey Quays property.
5/5
GoogleGary was fantastic to work with. He was incredibly knowledgeable, personable, and genuinely helpful throughout the entire process. He was never pushy and kept everything light with his great sense of humour. We’re grateful he showed us the …
Thank you for taking your time to add this review. We are really pleased to read about your experiences with Gary and look forward to progressing your agreed sale. Kind regards Alex Neil
1/5
GoogleWe recently arranged a viewing through Alex Neil and, from the first call, the experience was frankly terrible. The way the initial enquiry was handled should have been a warning sign, but we liked the photos enough to give it a try. …
We are sorry to read your comments. Gary works very hard to offer a personal and friendly service, helping many buyers feel relaxed. We are sorry this was not received well.
1/5
GoogleAwful experience with Alex Neil. Repeated failures in communication, professionalism, and due diligence ultimately caused the sale of my flat to fall through just weeks before exchange. Very disappointed with the service and would not recommend.
Hi Grace, I am very sad to see this review. As you are fully aware your buyer withdrew due to matters relating to the building safety act and your development. These matters were way beyond our control and at all times we tried to assist … More
5/5
GoogleI had a wonderful viewing experience with Gary today. He was really friendly and made the whole viewing enjoyable and he was prompt for my appointment.
Thank you for adding and we look forward to many future dealings.
5/5
GoogleRating only, no written review.
Thanking you for using our services and adding this review
4/5
GoogleLovely estate agent
Thank you for your kind words. We look forward to many future dealings
5/5
GoogleI viewed a property via Alex Neil and instantly fell in love with it. Gary was on time, extremely friendly, very professional and sealed the deal for me. Would highly recommend this agent.
Thank you for adding this lovely review, we look forward to helping with your property search
5/5
GoogleRating only, no written review.
Thank you for adding your rating about our services
5/5
GoogleRating only, no written review.
Thank you and hope our advice was helpful.
1/5
TrustpilotFlat evaluation cancelled 15 minutes…
Flat evaluation cancelled 15 minutes before the appointment. No warning, no apology - just a few passive-aggressive comments. Brilliant service. Maybe you should train your employees how to speak since they are losing customers in a broad daylight.
1/5
TrustpilotPhoned regarding a valuation
Phoned regarding a valuation, got a call back from an extremely verbose young woman who had so much to say for herself that she hardly stopped for a breath! TOLD me she will get someone there that afternoon to take photographs? er hello: a) how about asking what is a convenient date for me and b) I did not appoint you so a bit soon to be talking about photographs? Declared herself to be 'better educated' and throughout her inane rhetoric lost sight of the one fundamental fact, that she does NOT own the property, the homeowner does and therefore has a vested interest in the conversation. I hope the calls are recorded so someone senior might provide her with some much needed 'education' on civility, courtesy and people skills. I will not be using this company as I do not wish to deal with people like her, she is not a good ambassador for the company.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alex Neil Estate Agents has 1,018 reviews across its two offices, rated 4.4 out of 5 overall: 763 on Google, 23 on Facebook, 41 on View Agents, 191 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Alex Neil Estate Agents Canary Wharf & Docklands has the most, with 668 reviews rated 4.4 out of 5, followed by Alex Neil Estate Agents Rotherhithe & Canada Water with 371.
Alex Neil Estate Agents Canary Wharf & Docklands, 2 Westferry Road E14 8JT; Alex Neil Estate Agents Rotherhithe & Canada Water, 146 Lower Road SE16 2UG.
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.