Trusted Agent profile
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★★★★★
1,018 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has 1,018 reviews across two offices (Canary Wharf and Rotherhithe) and four platforms, rated 4.4 out of 5 overall. Alex Neil Estate Agents Canary Wharf & Docklands has the most, 668. Checked 9 October 2026.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on View Agents
All 2 offices
191
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Alex Neil Estate Agents. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMaciej and Georgia were excellent and kept me updated throughout. I'd very happily work with them again.
Dear Anice, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves. … More
5/5
GoogleI am thrilled to share my experience with Sufaida, our dedicated point of contact at the agency for the past three years. Sufaida consistently provides exceptional service and support, always going the extra mile to address all of our …
Dear Mihai, Thank you for detailing the positive experience you enjoyed during your dealings with our Canary Wharf office. We proudly read your feedback and hope you will use our services on your next home move. … More
5/5
GoogleMaciej and Georgia did a fantastic job marketing my property in E14 - it was under offer very quickly and they diligently managed the sale process. Thanks both.
Dear Robert, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any … More
5/5
GoogleI can't thank Georgia enough for helping me buy my first flat. She was always there to answer my questions and guide me through every step as a first time buyer, and made sure I understood everything. Thanks again Georgia!
Dear Maria, We were grateful to read your positive review of dealing with our team during your purchase. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. Good luck in your new home! We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
GoogleSufaida was excellent in resolving my plumbing issue. She kept me informed and arranged for the contractor to come in good time. She is extremely professional when dealing with queries and I wish the world had more of her. Keep up the good work.
Dear Mathew, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleHaving move back to Dublin, I wanted to take a moment to express my gratitude for having Sufaida as my rental property manager over the past year. Her professionalism and dedication have truly made my time here a positive experience. …
Dear Sine, Thank you for taking the time to review your experience of your dealings with Alex Neil Canary Wharf. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. … More
5/5
GoogleMaciej at Alex Neil Canary Wharf was very helpful and overall excellent throughout the purchasing process. Him and his colleagues were very contactable and his knowledge and experience was much valued
Dear SH, We appreciate you leaving this feedback about your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. … More
5/5
GoogleI have been resident in an Alex Neil managed property for almost two years, during which time Sufaida has been an exceptional property manager - her kindness and professionalism have been integral to making my flat feel like a home, and I very much hope to stay here for a long time to come!
Dear Alexander, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers. Best regards, Alex Neil Estate Agents
5/5
GoogleAbsolutely amazing experience with Sufaida. She has always been prompt in her response and in resolving our issues and queries. We have never had to follow up on a request and it was taken care of with utmost proficiency. I would highly recommend their services. Throughly professional and timely.
Dear Swati. Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleSabrina did such a great job of showcasing the flat to me. Nicely on time and all the windows opened ready for me to appreciate the wonderful views. She was well informed and on the ball in getting extra information to me.
Dear Allison, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleAs a first-time buyer, I am very glad to have purchased my first flat through Alex Neil with Maciej as my agent. Maciej is an outstanding professional agent who guided me through the entire process with clarity and expertise. He took the …
Dear Eleanor, Thank you for your positive comments about your property journey with Alex Neil. We were delighted to read about your experience of dealing with our team and are pleased to receive such praise. We look forward to helping you … More
5/5
GoogleMaciej has been a great help throughout the whole buying process. In what is a complicated process with much uncertainty and many moving parts he had been quick to respond to queries and has kept me updated on progress. Very much appreciated!
Dear Kim. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI am writing to express my heartfelt gratitude and appreciation for the outstanding service provided by Georgia and Maciej in assisting us with the purchase of our new property. From the very beginning, both Georgia and Maciej demonstrated …
Dear Bogdan, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that we made such an impression during your property transaction. We hope you'll engage our services … More
5/5
GoogleAlex Neil Canary Wharf were super. Georgia and Maciej were really great from the get go. They offered speculative advice some years ago on value and then when we needed to sell had notes on their file on our property and mobilised quickly. We could have gone with any of the global / national estate agents but wanted local, boutique advice. This is what we got. They had also sold a number of properties in our same development so we got confidence through that. They achieved a very positive sale price for us and were on it throughout the process. Due to the nature of the sale, and complexities with third parties we encountered a few stumbling blocks, Maciej was able to suggest problem solving routes having overseen transactions in our same development and advice which meant we could expedite getting answers and then overcoming steps that may have taken weeks to wait on. In short - I would recommend AN. They have a very joined up team and when one of them was off the other knew exactly where we were on the sale process. Thanks Georgia and Maciej.
Dear Julian, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
GoogleI had a fantastic experience selling my property with Georgia at Alex Neil. Georgia was friendly, responsive, patient and attentive, always on hand to help out. Very pleased with the service, I would definitely use Alex Neil again.
Dear Simon, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear your thoughts about our service. We hope you'll engage our services when you move in the future. Good luck with your move! Best regards, Alex Neil Estate Agents
5/5
GoogleWe used Alex Neil for both letting and selling our flat. Throughout they have been very easy and professional to work with. Maciej and Georgia worked tirelessly to find us tenants and buyers and were available to advise throughout the process. Would recommend!
Dear Josh, Thank you for taking the time to review your experience of your dealings with Alex Neil Canary Wharf. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej & Georgia were very helpful in supporting me to sell my property. I spoke to a number of agents before listing and I felt like they knew the market better than their competitors, didn't try and over promise for the sake of securing the property and were efficient in the process of listing and arranging viewings. All in all, everything was done within a week - very pleased.
Dear Dharren, Thank you for detailing the positive experience you enjoyed during your dealings with our Canary Wharf office. We proudly read your feedback and hope you will use our services on your next home move. Best regards, Alex Neil Estate Agents
5/5
GoogleBrilliant experience with Alex Neil - everyone who worked with us on our flat sale was kind, honest, and dedicated. Tom and Callie were excellent to work with initially and ensured we had the right buyers viewing the property in a tough market, and Georgia was relentless in getting the sale over the line while somehow maintaining a friendly and professional demeanour (even when I was really stressed - sorry!). She was absolutely wonderful to work with and has definitely kept me sane. I've already been recommending Alex Neil to everyone I know who is thinking of selling - I wouldn't hesitate to use them again. Compared to other agents I've used in the past, these guys are the best - not just getting you a good price but also being nice people who don't have some sales spiel.
Dear Sara, Thank you for detailing the positive experience you enjoyed during your dealings with our office. We proudly read your feedback and hope you will use our services on your next home move. Best regards, Alex Neil Estate Agents
5/5
GoogleSufaida has been extremely helpful with the repairs required in my property, she has over the last 2 years of my tenancy been amazing, I would recommend Alex Neil for all your property needs
Dear Safiya, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. … More
5/5
GoogleI had the most seamless experience with Alex Neil. Maciej was great with communication, scheduling, cutting out unnecessary delays, and being very straightforward. It helps that it ended with great news! 100% recommend!
Dear Oluwanifemi Ogunnaike, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleGeorgia has been fantastic in assisting the selling process, I would not hesitate in recommending Alex Neil to anyone!
Dear Jeffrey, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleGreat support through the ups and downs of a drawn out and highly frustrating at times sale - even when the delays were out of the control of both seller and purchaser… always willing to help and worked hard to accelerate progress at all times … definitely went above and beyond…
Dear Martyn, Thank you for detailing the positive experience you enjoyed during your dealings with our Canary Wharf office. We proudly read your feedback and hope you will use our services on your next home move. Best regards, Alex Neil Estate Agents
5/5
GoogleAlex Neil was fantastic. From our first meeting with Georgia to the sale of the property with Maciej. Maciej kept us updated and arranged viewings which were convenient to us, and advised and guided us through the whole process as well as keeping our buyer updated throughout. If Maciej wasn’t not available then Georgia was on hand to deal with any questions. The team were amazing and I would highly recommend them. Thank you so much.
Dear Sue, Thank you for detailing the positive experience you enjoyed during your dealings with our Canary Wharf office. We proudly read your feedback and hope you will use our services on your next home move. Best regards, Alex Neil Estate Agents
5/5
GoogleI recently had the pleasure of working with Alex Neil Estate Agents, and I am very happy with the service I received. The entire process was quite complex due to a long chain and several solicitor-related delays, but the team at Alex Neil, particularly Maciej, provided great support throughout. Maciej went above and beyond to ensure everything ran as smoothly as possible. His communication was excellent, he kept me informed at every step, addressed any concerns, and was always available to answer my questions. Despite the challenges we faced, Maciej's dedication and professionalism made the experience much less stressful. I genuinely appreciate the hard work and patience shown by the entire Alex Neil team. Thanks to their efforts, we successfully navigated through the complexities and completed our transaction. I highly recommend Alex Neil Estate Agents to anyone looking for a reliable, responsive, and supportive estate agent. Special thanks again to Maciej for his outstanding service!
Dear MN, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alex Neil Estate Agents has 1,018 reviews across its two offices, rated 4.4 out of 5 overall: 763 on Google, 23 on Facebook, 41 on View Agents, 191 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Alex Neil Estate Agents Canary Wharf & Docklands has the most, with 668 reviews rated 4.4 out of 5, followed by Alex Neil Estate Agents Rotherhithe & Canada Water with 371.
Alex Neil Estate Agents Canary Wharf & Docklands, 2 Westferry Road E14 8JT; Alex Neil Estate Agents Rotherhithe & Canada Water, 146 Lower Road SE16 2UG.
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.