Trusted Agent profile
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★★★★★
1,018 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has 1,018 reviews across two offices (Canary Wharf and Rotherhithe) and four platforms, rated 4.4 out of 5 overall. Alex Neil Estate Agents Canary Wharf & Docklands has the most, 668. Checked 9 October 2026.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on View Agents
All 2 offices
191
Reviews on Trustpilot
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for Alex Neil Estate Agents. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMaciej was extremely diligent and supportive throughout the buying process. He made sure he was in constant communication with all parties and guided me each step of the way. I would highly recommend him.
Dear Helen, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that we made a difference during your property transaction. We hope you'll engage our services when you … More
5/5
GoogleWe recently sold our property through Alex Neil and they were excellent from start to finish. Georgia helped us to get on the market and get an offer secured in great time, and Maciej helped us on to completion. It was quite a complicated sale that took time to complete, but they were excellent at keeping on top of everything, and making sure everything was moving as smoothly as possible. Would highly recommend!
Dear Robert, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that we made a difference during your property transaction. We hope you'll engage our services when you move in the future. Good luck with your move! Best regards, Alex Neil Estate Agents
5/5
GoogleExcellent experience with Alex Neil. Maj was excellent - transparent, efficient and communicative throughout.
Dear George, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleMaciej was very professional, dedicated and responsive. He constantly communicated with all parties involved in the transaction to ensure that the transaction proceeded smoothly. Highly recommended!
Dear Ronald, We appreciate you leaving this feedback about your experience of dealing with us. It is always pleasing to hear from satisfied customers, and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleThank you Alex Neil, especially Georgia Nailard, for helping us in reaching Exchange on the sale of our apartment. Georgia was incredibly helpful and professional throughout, responding very quickly to all our queries, ensuring that the solicitors on both sides progressed the sale as quickly as possible. Would definitely recommend Georgia and the team. A Big Thank You
Dear Neil, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that we made a difference during your property transaction. We hope you'll engage our services when you move in the future. Good luck with your move! Best regards, Alex Neil Estate Agents
5/5
GoogleMatteo Congedo was outstanding in helping us to sell our London flat. He was always positive, friendly and very proactive in following up quickly to our questions and engaging with solicitors and the buyers. Overall a great experience and my wife and I would highly recommend Matteo and Alex Neil Estate Agents.
Dear Alan, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to learn that selling your property with us was a positive process. We hope you'll engage our services again when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
5/5
GoogleMatteo at Alex Neil in Surrey Quays is a brilliant agent and brought us to completion ensuring all parties had their queries answered along the way. He keeps in touch regularly, provides timely updates, and is a great sounding board (and listener).
Dear Margherita, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to learn that your property transaction was a positive experience. We hope you'll engage our services again when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
5/5
TrustpilotGreat Service!!!
Dear Geetha, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to learn that selling your property with us was positive. We hope you'll engage our services again when you move in the future. All the best, Alex Neil Estate Agents
5/5
GoogleMatteo Congedo at Alex Neil helped me sell my flat and could not have worked harder to ensure the process ran as smoothly as possible. In addition to daily check ins / follow ups / reminders to my solicitors and others in the chain, Matteo worked extremely hard to ensure that I myself felt comfortable throughout the process and was always v polite, thoughtful and knowledgable about every stage of the sale. I am so grateful to Matteo for his tireless work and dedication, and for taking the pressure off of an otherwise very stressful period!
5/5
GoogleMatteo has been the perfect estate agent. From the initial offer to helpful support and advice during the buying process, to even coming out of work hours to let me into the property when I couldn't figure out the key safe (sorry Matteo!). He has made this process so much easier and calmed me down many times. As a first time buyer I couldn't ask for a better person to see me along this journey. Highly recommend his services. Just a very lovely, dedicated guy!
Dear Lily, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
GoogleWe had a fantastic experience with Matteo from AlexNeil Real Estate during our flat purchase in London. He consistently went the extra mile to ensure everything moved smoothly, following up with the vendor and solicitors to keep things on track and ensure quick responses. His dedication and proactive approach made a real difference. Matteo is not only highly professional but also incredibly friendly, making the entire process comfortable and stress-free. He instilled confidence at every step and even provided valuable guidance when needed. His commitment and efforts were truly appreciated, and we would highly recommend him to anyone looking for a reliable and supportive estate agent.
Dear Onkar Bhagat, Thank you for taking the time to review your experience of your dealings with our Rotherhithe & Canada Water Team. It's fantastic to hear that your buying process was positive. We hope you'll engage our services when you move again in the future. Good luck in your new home! All the best from Alex Neil Estate Agents
5/5
TrustpilotVery good service
Alex Neil went above and beyond in helping me sell my flat. I had an offer within the first few days and the team did everything they could to make the whole process quick and smooth. Maciej was particularly helpful in answering any queries very efficiently.
Dear Dave, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
TrustpilotMaciej did a great job helping me sell…
Maciej did a great job helping me sell my property in bow. Much appricate with all the chasing and following up with all the parties. Highly recommended
Dear Darren, Thank you for spending time and detailing your recent experiences with our Canary Wharf Team. We were thrilled to read your comments and hope to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotGeorgia at Canary Wharf Alex neil is a…
Georgia at Canary Wharf Alex neil is a very honest and reputable estate agent. I am so pleased we used Alex Neil to sell and will be informing all my neighbours for sure.
Dear Brenda, Thank you for taking the time to review your experience of your dealings with our Canary Wharf Team. It's fantastic to hear that we made a difference during your property transaction. We hope you'll engage our services when you move in the future. Good luck with your move! Best regards, Alex Neil Estate Agents
5/5
GoogleMatteo did a fantastic job. Of all the estate agents that came round to value the house he was the only one that bothered to think about marketing strategy and really understood the type of buyers that would be perfect for the house. Would highly recommend.
Dear Ed, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
5/5
GoogleI highly recommend Alex Neil Estate Agents, I've dealt with many other London agents and this one is by far the most helpful and efficient. They provided me with all the property details during the initial viewing. They were on top of every step, updating me and the seller on advancements. Thanks again to Matteo for his tremendous help and positive attitude during the whole process!
Dear Zac, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your buying process was positive. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
5/5
GoogleThank you Andrew and Matteo for your help - quick response to all enquiries.
Dear Akvile K. Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear positivity from home movers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleWhere to start?! As a first time buyer, I was going in blind to my purchase and didn’t have a clue what the process was. Thankfully I had Matteo to oversee the purchase and he was an absolute god send. With a slow set of solicitors, Matteo was fantastic at communicating to all parties and keeping me informed as soon as he had a reply. He truly went above and beyond all expectations and I’m extremely grateful for all the assistance from him and the team. I know buying a property is one of the most stressful periods, but they honestly took such a weight off and wouldn’t hesitate to sell my property with them in the future! Brilliant team! Thank you so much!
Dear Polly, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your buying process was positive. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
5/5
GoogleMateo was extremely professional and so so helpful , plus efficient in every aspect of his professional role. Furthermore , is a true asset to Alex Neil Estate Agents. Mateo was truly knowledgeable in every aspect of the property market and I would highly recommend him. A true gentleman and a pleasure to deal with. Huge thanks to Mateo
Dear Pauline, Thank you for taking the time to review your experiences of dealing with Matteo and our team. It was pleasing to read your comments, and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleRating only, no written review.
Dear Mathew, Thank you for leaving a 5* rating for our team. We were pleased to receive your praise and hope to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI have known Matteo from Alex Neil for over 7 years. He sold my current home to me and subsequently sold me an investment property. Matteo has been extremely professional in his service and responsive with my questions. I would highly recommend Matteo and Alex Neil for sales and purchase of properties in London.
Dear Ruihua Wang, Thank you for positively reviewing your experience of dealing with our team. We appreciate hearing from satisfied customers, and we hope you'll return and use our services again. Best regards, Alex Neil Estate Agents
5/5
GoogleI recently had the pleasure of working with Andrew Campbell from the Rotherhithe & Bermondsey office to find my dream home, and I couldn't be more pleased with the service I received so far. Andrew took the time to truly understand what I was looking for in a property and went above and beyond to secure me a property that aligned perfectly with my preferences and budget.I cannot recommend Alex Neil highly enough to anyone in search of top-notch real estate services in Bromley. Thank you once again, Andrew, and a special thanks to Matteo Congedo. for your outstanding service and for helping me find my forever home. I am looking forward to living in the flat.
Dear Iliana Louka, Thank you for taking the time to review your experience of your dealings with our Rotherhithe Team. It's fantastic to hear that your buying process was positive. We hope you'll engage our services when you move in the future. Good luck in your new home! Best regards, Alex Neil Estate Agents
1/5
GoogleMy partner and I had a frustrating experience with Alex Neil in our first home purchase. Our agent, Matteo, was unprofessional, sending emails with winking emojis even when relaying disappointing information from the seller. This felt dismissive, as though he didn’t care that the news was exactly what we didn’t want to hear. Communication was poor throughout, we had to chase for updates, and answers to our questions were frequently vague, as if he didn’t want to bother pressing the seller for clarity. At one point, it seemed he had committed us to an exchange date without our knowledge, as the seller informed us they’d been assured we would exchange by a certain date we hadn’t even discussed. On move-in day, we were simply emailed the lockbox code for the keys, with no personal touch. There was no effort to make the experience special. We even had to chase them to take down their ‘Sold’ sign after we’d moved in. Overall, it was a disappointing experience, and we wouldn’t recommend Alex Neil.
Dear "LWRS93" We sincerely apologise for any service issues within our control that have fallen beneath your expectations. Rest assured that we will investigate your comments further and address any training and guidance issues with our team as we constantly strive to improve our services. Best regards, Alex Neil Estate Agents
5/5
GoogleMy brother and I recently bought our first home together through Alex Neil Estate Agents, and we couldn’t be happier with the experience. As first-time buyers, we were unsure of what to expect, but the team at Alex Neil made the process straightforward and stress-free from start to finish. They were incredibly knowledgeable and always available to answer our questions, no matter how small. They guided us through every step, from viewings to negotiations, and kept us updated throughout. Their dedication to finding the perfect home for us was clear, and we felt genuinely supported by the whole team. Alex Neil’s professionalism, honesty, and attention to detail made the buying process enjoyable and reassuring, and I would highly recommend them to anyone looking to buy their first home. Thank you to everyone involved for making our first buying experience such a positive one!
Dear Brad, We were grateful to read your positive review of dealing with our office and the team. Feedback is essential for improvement, and we are always proud to hear from satisfied customers. We look forward to assisting you with any future moves. All the best from, Alex Neil Estate Agents
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Alex Neil Estate Agents has 1,018 reviews across its two offices, rated 4.4 out of 5 overall: 763 on Google, 23 on Facebook, 41 on View Agents, 191 on Trustpilot. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Alex Neil Estate Agents Canary Wharf & Docklands has the most, with 668 reviews rated 4.4 out of 5, followed by Alex Neil Estate Agents Rotherhithe & Canada Water with 371.
Alex Neil Estate Agents Canary Wharf & Docklands, 2 Westferry Road E14 8JT; Alex Neil Estate Agents Rotherhithe & Canada Water, 146 Lower Road SE16 2UG.
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.