Trusted Agent profile · Greater London
Verified
★★★★★
1,017 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,017 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on The Trusted Agent
All 2 offices
190
Reviews on Trustpilot
All 2 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 41 reviews on The Trusted Agent only. Show every review
5/5
The Trusted AgentSara is a great asset to Alex Neil.
Sara is a great asset to the Alex Neil. She gave me an exceptionally great service. Her professionalism and enthusiasm is commendable and would recommend many friends and family towards her direction if they were looking for properties.
1/5
The Trusted AgentUnreasonably high fees, took my holding deposit
Very disappointed with the way this agent has treated my case. Tenants, beware! I have paid the holding deposit for the tenancy at 3 athol square, e3. Have sorted the reference documents out within a day and have failed referencing. Have paid £540. My tenancy was meant to start on the 2nd of may, I have failed referencing on the 21st of April (which is reasonable time for the agent to find a new tenant). The agent didn't even give me any T & C's for the holding deposit and agent Kamen told me that in case I fail the tenancy, there will be an opportunity to present with the guarantor. But it wasn't the case. I have offered more names on the tenancy, the guarantor, asked for alternative options (which any agency usually has, something like paying more deposit), but it was declined right away. It's not a fair practise to charge £540 just for referencing (the standard referencing price is up to £150 per person) and for 'putting the property back on the market'. Very unprofessional and unreasonable expense. Have taken them to Small Claims Court after a legal advice from my lawyer. Wouldn't use again.
5/5
The Trusted AgentOutstanding Service
Rebecca is a highly motivated and deadicated agent. Never over promises and under deliverers. I would definitely reccomend her to all my friends and family. 100% quality service from start to finish
Dear Lewis H, Many thanks for taking your time to leave this review. I am very pleased to read about your experiences with Rebecca and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director.
5/5
The Trusted AgentHighly Recommended
I would like to recommend Alex Neil and in particular David Hatch for the excellent level of service provided and attention to detail. I am more than happy to recommend my clients to them. Karen Sampson Solicitor
Dear Karen, Thank you for taking your time to add this review about your experiences. I am pleased you are happy with the services offered by my team and myself. We look forward to many future dealings. Kind regards David Hatch, Director.
5/5
The Trusted AgentStraight talking, down to earth agent
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more than other agents had quoted me. Communications were swift and efficient. I have no hesitation in recommending him, and have done already to a few friends.
Dear Ian S, Many thanks for taking your time to add this review and I am pleased you were happy with my services, thank you for using us and I look forward to assisting you anytime in the future. Kind regards David Hatch, Director
5/5
The Trusted Agentpromptly experience
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will recommend them to all of my friends.
Dear Lucy B, Many thanks for adding this review about my staff member Julie. I was very pleased to read about your experiences and we wish you well in your new home! Kind regards David Hatch, Director
5/5
The Trusted AgentExcellent service!
Anneleen has been very efficient, friendly and professional.. I would definitely recommend her to other landlords.
Dear John T, Thank you for adding your comments regarding the services provided by Anneleen, I am glad you enjoyed our services and we look forward to many future dealings, Kind regards David Hatch, Director
5/5
The Trusted AgentGreat experience with Alex Neil
First time using Alex Neil and I was very pleased with the service from Daniel. I felt that he listened to my criteria and showed me five great flats which made it a hard choice. Once my offer was agreed I really liked the use of Docusign to complete paperwork helped keep the process quick. Me and my girlfriend are both very happy.
Dear Jing W, Thank you for taking your time to add this review, I was very pleased to read about your experiences with Daniel, We hope you enjoy your new home, Kind regards David Hatch, Director.
5/5
The Trusted AgentGreat friendly service
Me and my friends just got first home in UK with Daniel. He showed me lots of very good property's and told me a lot about the area. He is very nice person and I am very happy with the help he give me.
Dear James Z, Thank you very much for taking your time to add this review, I was very pleased to read about your experiences with Daniel.. We hope you enjoy your new home, Kind regards David Hatch, Director
4/5
The Trusted AgentPrompt process
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put an offer in on the same day. Without the quickly responses Dylan provided, I would not have been able to put an offer in so quickly, and would have therefore not been able to get this done. Thanks for your help Dylan!
Dear Visha B, Thank you for adding this review, I was very pleased to read about your experiences with Dylan and we look forward to many future dealings. Kind regards David Hatch, Director.
5/5
The Trusted AgentExcellent agent
Rating only, no written review.
5/5
The Trusted AgentDealt with the viewing of a property to let
Dylan was really helpful in getting two viewings with very short notice. His knowledge of the area and the house were great, which really helped our final decision, and made the whole process go smoothly and quickly.
Dear Anton M, Thank you for adding this review. I was very pleased to read about your experiences with Dylan, We hope you enjoy your new property. Kind regards David Hatch, Director.
5/5
The Trusted AgentExcellent level of service
Thanks Liz for your assistance throughout the whole process making it as easy and simple as possible. We have been completely satisfied with the high level of service you provide, thanks again!
Dear David H, Thank you for adding this review, I was very pleased to read your comments and thank you for using our services, We look forward to many future dealings, Kind regards David Hatch, Director
5/5
The Trusted AgentExcellent!
Recently purchased my first ever property through Alex Neil, I had dealings with Gilbert and found him to be extremely professional and helpful. The support and professionalism was second to none!. I would highly recommend Alex Neil if you want a fast and efficient service. Having moved to London from Cardiff, I found his knowledge of london as a whole very useful, and he certainly placed us in a very nice area with great neighbours!
Dear Pamela G, I was very pleased to read your comments about your experiences with Gilbert and thank you for taking your time to add to this website. We hope you enjoy your new property and we look forward to providing our future services, Kind regards David Hatch, Director.
5/5
The Trusted AgentCouldn't have asked for a better service
Moving home was easy with Alex Neil, what I was expecting to be a stressful experience turned out to be extremely pleasant. They didn't waste any time, the whole experience was both smooth and efficient. Thanks again to David and the whole team, I would highly recommend Alex Neil to anyone looking for a professional estate agent. Dawn Gostling
Dear Dawn Gostling, Thank you for adding this review, I am pleased you were happy with our services and we hope you enjoy your new home, We look forward to many future dealings, Kind regards David Hatch, Director
5/5
The Trusted AgentExcellent
David is a true professional. He is extremley knowledgeable of his local environs and his advice is unparalled. I will definetley recommend David and Alex Neil to all my friends.
Dear Rajiv M, Many thanks for taking your time to add this review, I am very pleased your were happy with our services and we look forward to many future dealings, Kind regards David Hatch, Director.
5/5
The Trusted Agentreview for David Hatch of Alex Neil
Over the last 15 years I have had numerous dealings with David Hatch who has acted on the sale of 5 of my properties as well as managing my Buy to let portfolio. I always find David to be very knowledgeable with regard to the prices that I could achieve when i sell my properties and I'm confident he obtains the best possible price for me when I sell. He also handles the progression of the sale extremely well to ensure a quick and stress free completion. With regard to rentals, David manages my portfolio of properties in Docklands and South London, and he and his property management team provide an excellent service. Any routine property maintenance is completed without problem with excellent value for money. Much recommended to anyone buying / selling or renting in Dockland and South London.
Dear Steve K, Thank you for taking your time to add this review, it is greatly appreciated and I look forward to continuing to provide our services. Thank you for your continued custom, Kind regards David Hatch, Director
4/5
The Trusted AgentGood service, lots of advice
I have only met David at this branch but the services provided appears to be very professional, with details of each property I was interested quickly produced, in colour on quality paper for me to take away. Would definitely use this agent to buy.
Dear Ken Y, Thank you for taking your time to add this review and I look forward to many future dealings, Kind regards David Hatch, Director
4/5
The Trusted AgentGood impression, personable and has a lot of local knowledge.
We used to live in Woolwich and moved out of London over thirty years ago and feel like it is time to return to the capital. I came across Alex Neil while attending an event at the Docklands and met David Hatch. Although we have not decided exactly where to live and what size of property we can afford yet, David was very helpful and gave us a lot of information regarding house prices and about each of the areas Alex Neil specialises in, even though the area they cover is quite large. He also gave us advice on what we need to do to sell our own property when we are ready, such as how to obtain the energy rating (EPC). David came across as personable and very knowledgeable. You do need to allow a bit of time with David though, as he does talk a lot, but not too pushy. This is not as negative as it sounds, because as a "new" buyer, I need all the help I can get. Would I recommend David as an estate agent? For the limited time since I first met him, I think he can be trusted, as far as estate agents is concerned. David, please keep in touch and let us know when something that you think fits our requirements becomes available. By the way, I didn't score anything on Valuation achieved because I am not selling via Alex Neil, and I can only give an average score for Value for money as I have not bought a property yet, but hopefully, I can confirm they are good value as well when we eventually complete our purchase.
Dear Ken Y, Thank you for adding your review, I am very pleased you have been happy with my services and I look forward to assisting you with the completion of your property purchase. Once again thank you for adding your comments, Kind regards David Hatch, Director.
5/5
The Trusted AgentVery professional service
Dylan showed me a few places in south east London. He was punctual and very professional. I would definitely recommend him as a real estate consultant.
Dear Giuliano, I look forward to all future dealings and good luck with your new property
5/5
The Trusted AgentDylan is personable, knowledgeable and reliable
We found Dylan is personable, knowledgeable and reliable. We were buying not selling, but he made us feel that we were his clients. He asked questions about what properties we were looking for, and was not overly pushy talking up the benefits of the properties he was showing us.
Dear Richard C, Thank you for adding this comment about the services provided by Dylan, and we look forward to many future dealings, kind regards David Hatch, Director.
4/5
The Trusted AgentExcellent customer service
Anneleen has been very helpful throughout the initial stages of renting a 1 bedroom flat. She has been very helpful with all the questions I had and provided the answers in a timely manner. Instructions were clear and easy to follow.
Dear Anamaria K, Thank you for adding this review about the services provided by Anneleen, we look forward to completing your tenancy. Kind regards David Hatch, Director.
5/5
The Trusted AgentProperty Valuation & Development Proposals
David Hatch visited my property on 17th July to assist in ascertain its open market value and potential as a development opportunity. Prior to his visit he had researched the local market conditions, similar style properties currently for sale along with sold properties via the Land Registry in the past 12 months.. Three options were proposed with an explanation of all costs and projected time scales. A comprehensive written report was posted 11 days later for my perusal. I found David Hatch to be a very knowledgeable and well informed agent, willing to explore and explain all possible options.. His professional approach is to be commended.
Dear Dr Chris C. Thank you very much for taking your time to add this review about my services. I look forward to providing our future services and please do not hesitate in contacting me should you require and further information or assistance, once again many thanks, kind regards David Hatch, Director
5/5
The Trusted AgentExcellent knowledge and service.
I had dealings with Gilbert many years ago when I was first looking for a property to rent. Now as a homeowner and looking to add to my portfolio, I am please to say that using Gilbert again is a welcome relief. His professionalism and expertise is second to none compared to the various agents I had the unfortunate bad dealings with. Very rare to see an Estate Agent still with the same company, and Alex Neil is definately the best there is.
Dear Joshua, Thank you for taking your time to add your review about the services provided by Gilbert. I was very pleased to read your comments and we look forward to many future dealings, Kind regards David Hatch, Director.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 667 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
The two Alex Neil Estate Agents offices, by town:
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
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