Trusted Agent profile · Greater London
Verified
★★★★★
1,017 reviews across 2 offices and 4 platforms
Alex Neil Estate Agents has two offices, in Canary Wharf and Rotherhithe (Greater London). Together they have 1,017 reviews on four platforms, rated 4.4 out of 5 overall.
763
Reviews on Google
All 2 offices
23
Reviews on Facebook
Business-wide
41
Reviews on The Trusted Agent
All 2 offices
190
Reviews on Trustpilot
All 2 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
My experience with David was great from start to finish. Great knowledge of the local market meant I got a brilliant price for my flat – significantly more ...Read all 2 from sellers
Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ...Read all 3 from buyers
I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ...Read all 6 from landlords
I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ...Read all 10 from tenants
Alex Neil Estate Agents's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alex Neil Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
GoogleWe value the quality of service that has been given to us from this company! Whilst on the hunt for an apartment we got so much help and clarity from Morel which was amazing!! Would recommend working with Morel he gives clear and helpful information!PositiveValue
1/5
GoogleRebecca has a attitude problem. Never answers her phone. They are all constantly lying as she is apparently never in. Worst estate agency to rent through. Definitely do not work here or you will be represented like this. Harry takes drugs and constantly is rude to staff and customers. I do not feel comfortable around him. He's unprofessional. Constantly swears.
1/5
GoogleAvoid at all costs! Honestly if you want to have a quite and peaceful renting experience stay away from this agency. Only happy to take money ,but no duty of care absolutely. Have a broken boiler for 3 months during winter time, 3months!! And still not repaired, keep sending engineers, but all of them said that replacement is needed, well, that's not the answer they want to accept, so instead keep sending a different engineer who may tell them that a fix will suffice. How awful is that? Please people stay away. Well if you will be lucky not to have any problems during renting,- sure, might be okay, but once problems will rise be prepared. Not worth the stress and trouble.NegativeQuality, Professionalism, Value
5/5
GoogleFacts to be stated here first: Alex Neil found a buyer for my one bed flat within 5 weeks, with a reasonable price in this challenging housing market in London. The postcode of my flat is E3 3DT. After meeting with the manager Georgia at the end of July 2021, I decided to switch to Alex Neil from another rubbish agency, which wasted me nearly 11 weeks. The delicate sales team sent Augusta to responsible for finding a buyer and arranging for viewing etc. She managed to find a buyer for me after 5 viewings during August. In addition, the team sent a 'sales coordinator' to facilitate the sales process. To contact the seller's solicitor, the buyer's solicitor, the buyer and the seller to speed up the process. In my opinion, the manager Georgia is honest and can give constructive suggestions. And Augusta is working tirelessly all the time. This team will always try their best to find a buyer for anybody who is really want to sell his/her property.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVery grateful for all your help at Alex Neil, special thanks to Hannah and Magic in the Canary Wharf office with helping me find my perfect home.
Dear Joe. Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotVery good experience with Alex Neil
Very good experience with Alex Neil, particularly Kirstin and Sara who were both excellent. Certainly recommend them for purchasing a property.
Dear Aarav, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotAlex Neil did a great job selling my…
Alex Neil did a great job selling my property in the Cascades tower. Maciej and Hana where very prompt. managed to progress the sale very smoothly. Highly recommended !
Dear Georgia, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotGreat customer service received by Sara…
Great customer service received by Sara and Kirstin!! Dealt with my requirement in a professional manner and I'm very pleased to have dealt with them. Will definitely recommend Alex Neil to anyone looking to a property.
Dear Mohammed, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
4/5
TrustpilotVery grateful for Hannah and Magic…
Very grateful for Hannah and Magic helping me find my dream home. Would highly recommend
Dear Joe, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
TrustpilotMaciej and Hana did a great Job
Maciej and Hana did a great Job ! Very prompt on the phone and always answering any questions needed answering !
Dear John, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotMaciej and Hanna did a fantastic job…
Maciej and Hanna did a fantastic job selling my property. They have been very professional and proactive throughout the transaction.
Dear Gemma, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleSara Garzelli was a joy to deal with. She helped me turn around my transaction within 6 weeks, she kept me constantly updated with emails and calls. The best house purchase I could have imagined. Brava!!
Dear Zaid Pyhu. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleI purchased a property through Alex Neil with the help of Sara and Tommaso. She listened to me and adapted her approach to work for me. She made what can be a stressful time so much easier. Highly recommended.
Dear Waleed, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleApproached Alex Neil to sell my property. Sara Garzelli was in constant contact with me to keep me up to date with enquiries, feedback and her team managed to secure an offer not too long after the start of marketing. Was very impressed with their speed in getting photos and floor plan done. Overall very good service.
Dear Juanito, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleI have been dealing with many agents however the service I have received by Sara and Tommaso was outstanding. They have been professional, friendly and made the whole process very easy. Thank you guys
Dear Aman. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotI purchased a property through Alex…
I purchased a property through Alex Neil with the help of Sara. She listened to me and adapted her approach to work for me. She made what can be a stressful time so much easier. Highly recommended!
Dear Waleed, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleHannah and magic were very helpful when find a place to rent. Will be using again
Dear Emma, Thank you for taking time out and leaving these comments. It was pleasing to read about your interactions with our team. We look forward to assisting any of you future moves. Best regards, Alex Neil Estate Agents
5/5
GoogleAlex neil did a fantastic job selling my property in Landmark East tower. Hana and Maciej provided 5 star service, tenant has moved in and is extremely happy !
Dear Chou Cenh. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents
5/5
GoogleHannah was very profesional and maciej did a great job showing us around. We completed in under 8 weeks. Very fast and efficient agency. Highly Recommended !
Dear Mai Si, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotApproached Alex Neil to sell my…
Approached Alex Neil to sell my property. Sara Garzelli was in constant contact with me to keep me up to date with enquiries, feedback and her team managed to secure an offer not too long after the start of marketing.Was very impressed with their speed in getting photos and floor plan done. Overall very good service.
Dear Juanito. Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotSara Garzelli was a joy to deal with
Sara Garzelli was a joy to deal with. She helped me turn around my transaction within 6 weeks, she kept me constantly updated with emails and phone call. The best house purchases I could have imagined! Brava!!
Dear Zaid Pyhu. Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents
5/5
TrustpilotI have been dealing with many agents…
I have been dealing with many agents however the service i have received by Sara and Tommaso was outstanding. They have been professional, friendly and made the whole process very easy. Thank you guys
Dear Aman. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
TrustpilotThank you to Sufaida for helping me…
Thank you to Sufaida for helping me with my repairs thank you for taking the time to not only listen but doing something about it all! Your a true asset!
Dear Liz, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents
5/5
TrustpilotSara has been great in helping us with…
Sara has been great in helping us with our property search. Also a special thanks to Sufaida which helped us with the referencing.
Dear Marta, Thank you for taking the time to share your feedback about your dealings with our team. We were delighted to read your positive comments and we look forward to dealing with you again in the future. Best regards, Alex Neil
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canary Wharf has the most, with 667 reviews rated 4.4 out of 5, followed by Rotherhithe with 371.
The two Alex Neil Estate Agents offices, by town:
3 reviews from buyers, rated 4.3 out of 5 on average. For example, Visha wrote: "Dylan was very quick and responsive. He provided me the flexibility of organising a last minute second viewing on the same day as my first, enabling me to put ..."
6 reviews from landlords, rated 5.0 out of 5 on average. For example, Jamie wrote: "I have been dealing with Dylan Probyn who is based at the Alex Neil Surrey Quays office. Dylan kept me informed on a regular basis and found suitable tenant ..."
10 reviews from tenants, rated 4.4 out of 5 on average. For example, Lucy wrote: "I had an opportunity to deal with alex neil last week. Julie was very helpful and professional, she found me a dream home in less than a week. Definitely will ..."
Yes. In The Trusted Agent 2026 awards: Alex Neil Estate Agents, Canary Wharf won Gold; Alex Neil Estate Agents, Rotherhithe won Gold.
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