Trusted Agent profile

Alan de Maid estate agents in Bromley, Beckenham, Chislehurst and 2 more

4.8

★★★★★ Excellent

1,185 reviews across 6 offices and 3 platforms

Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,170

Reviews on Google

All 6 offices

Facebook logo

4.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Our offices

Alan de Maid's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Alan de Maid office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Following my recent property purchase, I would like to say a huge thank you to Ravina. She has been professional, supportive, tenacious and compassionate throughout this process. She was informative and attentive to my needs and communicated effectively at all times; she was key in assisting me through stressful and frustrating parts of the process (not relating to her or Alan De Maid) and getting the purchase over the line. Thank you Ravina!

Jo · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Where to start! Ravina, Kerry and Mak were all exceptional at selling our house. In this current climate things won’t necessarily go to plan - you want an estate agent who can adapt, problem solve and have plan B and C when things don’t go as expected - which is exactly what they did. The service is very personal - we didn’t feel like just another house sale to them which we felt with other agents. They gave 100%. Customer service, expertise and professionalism were exceptional. Wouldn’t go anywhere else now!

Juls · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you so much to Ravina Fermah and the rest of the team for selling my leasehold flat in Bromley. From first offer to completion was an impressive 3 months - made all the more impressive with the complexity of cladding and service charge issues to deal with. Ravina was especially knowledgable about the difficulties involved - especially my particular building. Thank you so much!

Daniel · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you Daniel for your kind words and 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

We were very happy with the service provided by Alan de Maid, Bromley. Our house came under offer within a few days of marketing. Munsoor, Ravina and the rest of the team were all very professional, friendly and kept us informed throughout the process. Munsoor was very reassuring given the current climate. We would highly recommend the team at ADM Bromley. Sakthy and Antoinette Pillai

Sakthy · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I have just sold my flat with Alan De Maid. The estate agent Ravina helped complete a complicated transaction where the buyers wanted to rent the place first and the sale included splitting the freehold. All went well and the transaction was completed smoothly even with all the complications. The service was professional and efficient and I can highly recommend them.

Tariq · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

HI Tariq, Great to read your wonder 5* review and experience! Best wishes, Scott @ Customer Relations.

5/5

Google

We would like to extend our thanks to Alan De Maid team for helping us to find this property. Special thanks to Ravina Fermah for her dedication and promptness. She has been incredible throughout our purchase of this property. Dr Dita

Spondita · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

I don’t normally leave reviews for agents but I felt the need to in this instance. As a mortgage broker, ex estate agent and ex countrywide employee I come across ALOT of estate agents. I deal with a lot of agents in Bromley as that is where I was based. However it’s not often I come across an agent as brilliant as ravina fermah. We were working together in a chain. I completed the mortgage for the buyers for one of her vendors. I have never come across ravina before. However I just want to say if you are looking for an agent in Bromley ravina from Alan de maid is the one to contact ( and I deal with a lot of Bromley agents) she was cooperative, helpful, friendly but most importantly she worked extremely hard to make sure we got her vendors property over the line. She was so helpful in working with the vendor to get what we needed for a very difficult lender for the buyers mortgage. And I can’t thank her enough for making a very difficult application as stress free as possible by being so helpful. I really hope she gets the recognition she deserves and as an independent broker if I have any clients looking to sell in Bromley I will 100% be recommending her. I look forward to working with her in the future.

Kate · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

5/5

Google

Ravina was fantastic from start to finish. From showing me around the property to ensuring that the purchase completed on time when dealing with some tricky solicitors, she made it possible for me to buy my perfect first home. I would definitely recommend both her and Alan De Maid

Alexander · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I feel I had good communication from my estate agent (Ravina F) managing my sale and that they helped progress it. Due to the slowness of solicitors, the communication was paramount in my confidence that the sale was progressing. The estate agent really put me at ease by explaining technical and legal jargon in layman's terms as well as advising on matters in my best interest where they were able to. Alan de maid price was was more reasonable than others with some charging double, I definitely feel they were good value for money and would recommend to others. I will now be popping into the office just to say hi as they were such a lovely team to deal with. Thanks Ravina!

Innocent · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations

5/5

Google

Typically I try and stay away from Estate Agencies as pretty much all of my experiences have been very bad and frustrating due to lack of knowledge of the property, experience in the field, maturity or just pure incompetency when it comes to making the process smooth BUT after dealing with Bee Cemal who is the Senior Lettings Negotiator at this business. I can safely say my hope has been restored. She went above and beyond and ensure we had a chance to view our ideal property, was clear. polite and professional. She was clearly looking out for our best interest which is what its all about! Brilliant asset to have in the business and would highly recommend to anyone who is looking for a simple, slick and fair process when it comes to finding your new home. Keep it up!

Olls · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. Thank you for your recommendation. Kind regards, Lucy, Customer Relations.

2/5

Google

Purchased a property through Alan de Maid. On the day of completion, I told Ravina the time my family and I would be at the property. We waited with our 6 month old baby for half an hour. Then to be told via email “I have left your keys with my collegue in branch as I am out on appointment”. The colleague would not come out as it was not “protocol” and she said that there was no one else available. Thankfully, a neighbour dropped me to Alan de Maid to get the key. Not only were there plenty of staff. But Ravina was there and was now telling me that they did not have the key. Worse still, she accused my surveyor of having it. Once that was disproved. She then blamed the seller and said if I needed a locksmith I can then make a claim against them via my solicitor. Not a great start, suing someone who would also become your neighbour. Ravina then went looking in the back office and returned with the key, without apology. Now, all of a sudden she wanted to come to the property, against their own “protocol”. All this time and embarrassment could have been avoided with better communication.

M · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Recently sold and brought a property using Alan De Maid. Great service from start to finish, especially from Ravina whose great knowledge of the local area with tips to help us get the most from our new property. Their expertise helped us get through a tricky sale whilst being kept in the loop made us feel more at ease. Would 100% reccomend them to others selling throughout the Bromley area and will use them again in the future.

Remi · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.

5/5

Google

If you are looking to buy your dream home, this will be the right place for you. I had Ravina looking after my purchase and I could not thank her enough for her being dynamic and always on top of all the relevant documentation. She is a trustworthy and reliable person, does her job with passion and helped us in all the steps. She is really a person you can count on. Arranged more than one viewing for the property we have chosen and always clear explaining the whole process. If you are looking for the best, she is the right person! Highly recommend her!!!

Dora · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I had a really bad experience with KFH before ADM took on my house sale. They did a great job. Ravina was our main agent and she did an excellent job. She was very thorough and personable. Couldn’t recommend her highly enough.

LENA · 13 June 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Super friendly, super helpful and really helped out when things get tricky. A real personal touch. Thanks Lisa and Gina.

Marc · 12 June 2023 · Alan de Maid Beckenham

Agent replied · 11 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Lucrezia · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Great estate agents who helped me get moved on time - thanks

Lucy · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Friendly and helpful service for selling my home and a reasonable price.

Nicole · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Google

Terrible experience. Professional to begin with, but turned out to be completely incompetent. Would never recommend them

Amy · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Hi Amy, I am sorry to read you feel this way. If you wish to discuss further, please contact us at review@countrywide.co.uk with full details. Kind regards, Scott @ Customer Care

5/5

Google

Really excellent ageny with superb levels of communication. They really understand transactions from both a selling and buying point of view

Nicholas · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.

5/5

Google

The team here are very helpful, friendly and proactive. Perfect as a first time buyer by going above and beyond.

Jimbo · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Excellent service from start of search for a buyer to the completion. The team at Beckenham are friendly, communicative and extremely efficient. Well done!

Stephen · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

My wife and I recently bought our new lovely home with Alan De Maid. Gina was amazing, kept us up to date with everything. Couldn't have asked for more. Thanks.

Jonathan · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Gina, Lisa and team were fantastic in managing the purchase of our new home. Great communication, always helpful and was a pleasure dealing with them.

Tom · 11 June 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Alan de Maid

Which Alan de Maid office has the most reviews?

Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.

Where are the Alan de Maid offices?

The six Alan de Maid offices, by town:

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent