Trusted Agent profile

Alan de Maid estate agents in Bromley, Beckenham, Chislehurst and 2 more

4.8

★★★★★ Excellent

1,185 reviews across 6 offices and 3 platforms

Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,170

Reviews on Google

All 6 offices

Facebook logo

4.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

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Our offices

Alan de Maid's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Alan de Maid office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We met Lisa when on a house search during lock down. We were super impressed with her willingness to go the extra mile to find us a new home, so when it came to selling our place a coupke of years later, we thought she would be the perfect person for the job! As is often the case - the buying/ selling process had its bumps along the way. But Lisa was always on hand to try and help smooth things out. She was able to think outside the box, come up with helpful solutions and was always there at the end of the phone when we needed support or advice. We couldn't have asked any more from Lisa and we're really appreciative for all the hard work she put in, and this has all lead to us landing our dream home by the coast. So we are are extremely grateful for this. Thank you Lisa! Keep doing what you're doing :) All the best from James & Jo x

James · 14 September 2023 · Alan de Maid Beckenham

5/5

Google

We had such a great experience using Alan De Maid Beckenham when selling our property, all the staff were easy to get in touch with 6 days a week, and they were able to drum up plenty of interest during a slow point in the market. When we hit some tricky spots with the sale Lisa and Gina were always on hand to smooth things over and make the right call.

Nick · 14 September 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Lisa was sensational. We had a few months of a miserable experience with a supposedly reputable online agent who did nothing to really help. Within 4 days of listing with Lisa, we had sold and she genuinely cared about driving for the best price possible from our buyers. Communication, attitude and results were brilliant and I couldn't recommend the team in Beckenham enough. First class.

Henry · 14 September 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Hi Henry, It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care

5/5

Google

A huge thank you to the whole team at Alan de Maid Beckenham for their unwavering help and support throughout the very stressful & painful five month period it took to complete the process of selling my property and purchasing a new one. Clear communication, responsiveness, transparency are my key expectations from an estate agent and Ross, Gina and Lisa exceeded them all! Lisa was absolutely relentless in her pursuit of answers from conveyancers and did not leave any stone unturned, jumping on their queries almost instantly, liaising with all the parties in the chain, and thinking outside the box on how to resolve these as quickly as possible. In the final weeks, I thoroughly relied on her regular updates, reassurances and honesty to keep my faith in the process. I would thoroughly recommend Lisa and her team and will go as far as to say that they have been the best estate agent I have ever entrusted a sale to and worked with. They will definitely be my first port of call in the future!

Jayana · 14 September 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thanks for the wonderful 5* review, recommendation and thank you for your kind words Jayana! Best wishes, Lucy, Customer Relations.

1/5

Facebook

Bunch of liars extremely poor management all they care is getting numbers , politics . Discrimination ,stay away from them.

Amir · 14 September 2023 · Alan De Maid Orpington

5/5

Google

Hannah was excellent. Though she represented those we were buying from, she helped us with retrieving documents from our old solicitor. She is focused on getting the sale done and problem solves effectively. Definitely recommended.

Cherry · 20 August 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

We bought a house that James was the agent for; he was a great support to us as buyers, and helped push everything through as quick as possible. The welcome pack on completion day was MOST appreciated!

Gemma · 20 August 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Shocking customer service for landlords never pick up the phone and never return voicemails or emails. Very frustrated at this point.

Ali · 17 August 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Ravina , thanks for your services and help to us. Excellent staff and agency. Thanks Alan De Maid bromley

Mustafa · 17 August 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Lisa, Gina and the whole team are super helpful and honest throughout the sales and purchase of our last move. This is the second time we have gone to these guys to help with our sales and the only reason it is the last is because we don’t intend to love again. They helped us purchase our dream home! Thank you all so much!

Rebecca · 15 August 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Lisa and Gina are a pleasure to deal with. They are honest and realistic. They worked tirelessly to ensure our purchase went through! Hopefully we’ll never move again but if we do, we’ll definitely use Alan De Maid!

Ella · 15 August 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

What can I say? The team at Alan de Maid Beckenham have been nothing short of phenomenal. Lisa, Gina, and Ross have all been instrumental in selling my home. I've felt so welcome with the entire team, and communication has been maintained throughout the entire process. A special thank you to Lisa, she's been a diamond since day one. Not only as a great estate agent, but she's also a great friend - someone who I'll be popping in and seeing when I pass by the office on my travels. Her constant devotion to keeping me updated and assuring me that everything was ok really did put me at ease. Words can't express my gratitude to Lisa and the team - but I hope this review shows it. Once again, thank you. Jane, Zak & Sophie.

Zak · 15 August 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your terrific 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

For me and my wife buying our first property couldn't have been made easier. Great customer service from Gina and Lisa, both a pleasure to work with. We will definitely be using Alan De Maid if we ever decide to move.

Adil · 15 August 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Hi Adil, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

Ravina and Ralph in Bromley from Alain de Maid both did an excellent job. Thank you for all your help!

Sara · 18 July 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

A big thanks to ADM who acts as my agent on my sale, Ravina has been very proactive through out the past year. It hasn't been easy, first the pandemic, then the interest rate. Our property fell through several times due to the interest rate, it got to a point when we starting to lose hope, Ravina and team continue to support and encourage us. Her professionalism is well recognized, and I wish her and the company all the best.

Nelson · 18 July 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

Tanya, Bee and Abbey were all very helpful and supportive during my move. :) especially Tanya, who was a great coordinator, she responded to my every request in a timely manner, her services were amazing. It would have been perfect if Alan de Maid could answer my call as well instead of transferring it to a voice mail. As most of our communications were via emails. Also, if there were more agents who could answer my inquiries rather than just one person, Tanya.

Annie · 18 July 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave us this great review. Kind regards, Lucy, Customer Relations.

5/5

Google

I would highly recommend Alan de Maid. Lisa and Gina were really great to deal with and made everything straightforward. Super thorough and answered any questions i had before I asked them!

Michael · 16 July 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for the great 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

If there were more stars to apply they certainly would deserve them!A special thanks to Lisa Knight who worked day and night and extra hours on Fridays to make sure that we sold our flat in a timely manner after several mishaps we had with some buyers. She made sure we were constantly in the loop especially with us living outside of the UK with calls and emails. 200% recommended!

Christiana · 16 July 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

This is the 2nd house sale Alan De Maid have handled for us, both times exceptional service. Most recently we completed on a niche property which was fraught from start to finish, Lisa and her team were amazing never losing faith or focus. Communication is absolutely first class and they went above and beyond to help. Thank you. You definitely earned these 5*. All the best, Nikki xx

Nikki · 16 July 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Kerry and Franck for selling our home. Excellent customer service. The photos were great too!

Sam · 17 June 2023 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very efficient service from ADM. Hannah and her team made the process very easy for us.

Michael · 16 June 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

4/5

Google

We recently purchased a property with Alan De Maid and they were very helpful throughout and happy to answer our (many) questions

Samuel · 16 June 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thank you for your lovely review. Best wishes, Lucy, Customer Relations.

5/5

Google

Great team to work with, Was always kept informed throughout the process and professional from start to finish, Wouldnt hesitate to recommend to freinds and family.

Scott · 16 June 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great communication and really appreciated all the chasing that Hannah did in order to get all parties lined up and the sale over the line!

Chloe · 16 June 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Alan de Maid

Which Alan de Maid office has the most reviews?

Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.

Where are the Alan de Maid offices?

The six Alan de Maid offices, by town:

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.

Reviews may appear on more than one platform.

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