Every review we hold for the West Wickham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently completed my purchase through Alan De Maid and couldn’t be happier with the service I received. Hannah truly stood out from other agents I’ve dealt with - consistently transparent, professional, and reliable throughout the entire process. What you see is what you get: honest advice, clear & efficient communication, and no hidden surprises. Thank you Hannah & the wider team for being so kind & making the process as smooth as possible!
Sonia · 17 March 2026
Agent replied · 17 April 2026
Thank you for choosing Alan De Maid, we are thrilled to hear that Hannah provided exceptional service throughout your purchase! Our team strives to be transparent, professional, and reliable, and we are so glad this was reflected in your experience. We appreciate the kind words. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe sold our house through Alan De Maid West Wickham recently.
It would be true to say it was a roller coaster experience and very stressful. Nevertheless throughout it all, James and the team supported us every step of the way and showed professionalism and empathy in dealing with all the hurdles we encountered.
Without their dedication, knowledge and perseverance we would not have got our sale ‘over the line’.
Our sincere thanks go out to James, Andrea, Hannah and Connie - aka ‘The A Team’ ! - all of whom contributed to our sale.
We would throughly recommend Alan De Maid West Wickham, who are there for the bad times as well as the good.
Rico · 16 April 2026
★★★★★ 5/5
GoogleThis was our second time using James and the team, and we honestly wouldn’t go with anyone else. They were amazing from start to finish, super supportive, always there when we had questions, and just made the whole process feel so much easier.
Thanks to them, we’ve now got our dream home, and we couldn’t be more grateful. They really go above and beyond, and you feel like you’re in safe hands the whole way through. Can’t recommend them enough!
Christian · 4 June 2025
Agent replied · 25 August 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a great experience with Alan de Maid West Wickham, thanks to James and Andrea. They were friendly, honest, and highly professional, making the whole process clear and comfortable. Their open communication and genuine approach made a real difference. It’s refreshing to deal with people you can truly trust. Highly recommended.
Stanislav · 17 February 2026
Agent replied · 17 April 2026
Thank you for the kind words! James and Andrea are dedicated to providing exceptional service and we're thrilled to hear they made your experience with Alan de Maid West Wickham a great one. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHaving just completed on the sale of my property I would highly recommend Alan de Maid. Hannah, James and the team were professional, highly knowledgeable of the market and with excellent communication every step of the way, I wouldn’t hesitate to use them again should the need arise.
Laura · 10 January 2026
Agent replied · 14 January 2026
Thank you for your kind words and recommendation! We are thrilled to have provided you with a professional and knowledgeable experience throughout your property sale. Our team at Alan de Maid is always dedicated to exceptional customer service and communication. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently had to sell my parents home in West Wickham following probate. It was quite an emotional and upsetting experience and difficult at times as I do not live locally. However, James and Hannah were extremely helpful and sensitive and often went above and beyond checking that things at the house were ok.
The sale went through very smoothly and
I wouldn't hesitate to recommend Alan de Maid.
Jackie · 10 April 2026
★★★★★ 5/5
GoogleI have just exchanged on the sale of our house and I cannot praise Alan de maid enough. They were professional and extremely helpful from start to finish. A massive thank you to James, Connie, Hannah and all the rest of the team. I would highly recommend using their services.
Ayse · 20 December 2025
Agent replied · 27 December 2025
We are thrilled to have been a part of your home-selling journey and are so grateful for your kind words. Our team prides itself on providing excellent service and we are glad that you had a positive experience. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google*At clients request*
“It was an absolute pleasure and the service was second to none, and a wonderful professional friendly experience from Alan de maid estate agents West Wickham.
I re marketed my property with Alan de maid after my alleged chain broke after being under offer for over 3 months with another agent.
I came under offer after Alan de maid introduced a first viewing from a lovely couple 5 weeks back, today we exchanged contracts.
Can’t speak highly enough of the team.
James · 17 March 2026
Agent replied · 15 June 2024
We are thrilled to hear that your experience with Alan de Maid was exceptional and resulted in a successful sale of your property. Our team takes great pride in providing top-notch service and we are so grateful for your kind words. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHannah was great to work with during the process of viewing a property and all the way to completion! She was very friendly and easy to talk to. She was always around to help if we had any questions and came back to us very quickly! James also was a great help when Hannah wasn't around when it came to any updates or any questions we may have haved. They were both quick to respond via email and easy to talk to over the phone / in person. Buying a house is always a stressful process but Hannah and James took that stress away and helped in making the process move on smoothly. I'd definitely use Allen De Maid WW in the future whether buying or selling! :)
Sophia · 25 September 2024
Agent replied · 25 October 2024
Many thanks for your fantastic 5* review. Thank you for your kind words regarding Hannah and James I am so glad to hear they were able to give you updates and answer any questions you had. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotExemplary estate agent in Beckenham
So whilst we did not end up buying the flat due to issues beyond the control of Alan de Maid, I would just like to personally thank Rena at the Beckenham branch for being an exemplary estate agent. She is kind, friendly, approachable, and highly efficient at getting issues resolved quickly and tactfully. An absolute credit to her profession. I would highly recommend going to this estate agent if you are looking for a property in the Beckenham area.
William · 18 October 2025
★★★★★ 5/5
GoogleFirst-class experience selling my property through Alan De Maid. Always proactive in communication across all parties, friendly and professional. Special thanks to Hannah and Connie who were a pleasure to work with!
Chris · 17 February 2026
Agent replied · 17 April 2026
Thank you for the kind words! We strive to provide a first-class experience for all our clients and we are thrilled to hear about your positive experience with Alan De Maid. We will be sure to pass on your appreciation to Hannah and Connie. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThanks to James and Connie for doing all they can to see my purchase through to completion in what was a fairly complex chain. Excellent work by the team!
Okenna · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! Our team is always committed to providing excellent service and we're thrilled to hear that James and Connie were able to help you through a complex purchase. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe made our choice to ask Alan de maid to sell dads house - despite a tuff market the whole team lead by the professional James made the process smooth and professional -
The feed back and processing is a massive part of the process and this was impressive
Thanks for all your efforts guys
Neil · 3 April 2026
★★★★★ 5/5
GoogleWonderful! Hannah has been helpful with our property search so far, we are still getting to know the area so her knowledge is really valuable
Sophia · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We're so happy to hear that Hannah has been helpful in your property search and that her knowledge has been valuable to you. We look forward to continuing to assist you in finding the perfect location for your needs. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThanks for our new family home!
Andrea was a brilliant agent, kind, helpful, and she supported both the seller …
Josue · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! We're thrilled to hear that Andrea provided exceptional service and helped you find your dream home. We take pride in being a trustworthy and transparent estate agent. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust sold our 2 bedroom flat in West Wickham through them, awaiting exchange in the next few days. I found Alan De Maid to very competent and communication very smooth throughout. Our representative Hannah was extremely helpful throughout our journey! Would highly recommend their services! Thank you!
NOREEN · 28 March 2025
Agent replied · 25 August 2025
Thank you Noreen for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter a failed attempt at the "online estate agents" I contacted Alan De Maid, West Wickham branch, and dealt with, initially, the professional branch manager, Lisa, who came and appraised the property and gave her honest opinion on a realistic sale price. The photos and brochure were promptly prepared and then went live on the normal portals. I then had the pleasure of dealing with the wonderful Hannah, who conducted most of the viewings and secured a sale for us twice!! Hannah kept in very regular touch with us throughout the whole process which, as there was no chain, was a quick turnaround to completion. Such a smooth process, I would definitely recommend ADM to anyone wishing to sell their property. Well done to all of you :-)
Cary · 16 June 2023
Agent replied · 15 June 2024
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleHannah was kind, responsive and highly professional. The only thing that could have been better was that we were given no time between exchange of contracts and completion which put a stress on us. But I guess this was also to do with the Solicitors.
Srikanth · 21 March 2025
Agent replied · 27 May 2025
Hello Srikanth, thank you for your feedback and for highlighting Hannah's kindness, responsiveness, and professionalism. We apologise for the stress caused by the timing between the exchange of contracts and completion. Please feel free to reach out to us at review@countrywide.co.uk if you would like to discuss this further. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI had a great experience with this estate agents, they are very professional and efficient, making the sale of my home feel effortless and stress free. Special shout out to Hannah and James, thank you for all of your help! I would always recommend to friends and family!
Lois · 4 January 2025
Agent replied · 11 January 2025
Many thanks Lois for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI bought our first house in West Wickham recently. The whole process was made so smooth and stress free by Alan de Maid. I would want to send my special thanks to Hannah and James for helping us through the whole process of property purchase. Their prompt response and constant touch with Vendor made it so easy for us to follow through on our queries.
Varun · 17 March 2024
Agent replied · 15 June 2024
Varun Patel thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHaving tried different local agents we called Alan de Maid and as soon as we met James we knew were getting honest advice.
Throughout the entire process James, Andrea and the team were fantastic. We would 100% recommend Alan de Maid - they were a pleasure to deal with!
Sarah · 25 September 2024
Agent replied · 25 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Sarah! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI couldn’t be more happier with the care and attention Alan De Maid have given me whilst purchasing my new property in West Wickham. Connie, especially was so on the ball with every process along the way and kept me informed. Lovely personal touch much appreciated
Patricia Stagg.
Patricia · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Patricia! We're thrilled to hear that Connie provided you with exceptional care and attention throughout your home buying journey. It's always our goal to provide a personal touch and keep our clients informed every step of the way. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would highly recommend James as an estate agent. I was the buyer and James was honest and fair with both me and the seller throughout the process. He was very on it, calling and chasing to get things moving when they slowed down. Thank you so much for helping get the sale completed James, very grateful!
Katherine · 16 April 2024
Agent replied · 15 June 2024
Hi Katherine, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleWhen we started house hunting, we signed up to several estate agents in the West Wickham area. James Kinsella was the only one who called us regularly with new houses coming up on the market. Indeed, he ended up finding our new house for us. He went above and beyond during the purchase, keeping us up to date and liaised between us and the other side’s solicitors to ensure the matter progressed in a timely manner. Absolutely first class, professional service. We wouldn’t hesitate to recommend Alan de Maid!
Albert · 16 June 2022
Agent replied · 15 June 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.