Trusted Agent profile · West Wickham
★★★★★
125 reviews across 2 platforms
1 High Street, West Wickham, BR4 0LP
Alan de Maid's office in West Wickham, at 1 High Street, is rated 4.6 out of 5 across 125 reviews on two platforms, including 115 Google reviews rated 4.8.
Every review we hold for the West Wickham office, from every platform, shown as written. First names only.
1/5
GoogleVery disappointing service. We booked a house valuation and my wife took a day off work to be home for the appointment. The agent did not show up and there was no call or email to explain. Extremely unprofessional and a complete waste of our time.
Please do contact us via review@Connellsgroup.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotVery poor experience as landlord
This agency "managed" my house rental very poorly with no push for any rent increase over 8 years+ and no on-site visit during this whole period despite being a contractual obligation, probably due to agency being extremely lazy as well as corruption for having some form of relationship with my tenants. I strongly recommend you avoid using this agency.
5/5
GoogleWe would highly recommend Alan De Maid to anyone buying or selling a house. James and Hannah were so professional and helped us all the way with selling our house and very proactive with viewings and keeping us informed once we accepted an offer. Thank you again for your hard work.
Hi Sara, Thank you for your wonderful review of our local team and providing them with 5*! - Best Wishes, Scott @ Customer Care
5/5
GoogleJames and Andrea were a pleasure to deal with from start to finish and offered a very professional no nonsense service. The whole process went very smoothly and I would highly recommend them. Many Thanks Sylvie Mayers.
Many thanks Ian for taking the time to leave us your glowing recommendation and 5* review. Best wishes, Lucy Customer Relations.
5/5
GoogleHannah and James were excellent. They were helpful, provided clear advise, and always remained steady when there were bumps along the way. Thanks very much for helping us through the journey.
Thank you Jaimie for your kind words and excellent 5* review. It is lovely to read both Hannah and James provided you with such a positive experience. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Alan De Maid were really helpful throughout our house purchase. Hannah and James were really pleasant and personable, dealt with any queries efficiently and always kept us up to date. Everything went really smoothly and I would definitely recommend their service. Thank you Alan De Maid!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAndrea supported us from the first viewing through to completion. She was friendly, professional, and always willing to answer our questions. We appreciated her help and guidance throughout the process. Thank you!
Thank you for your kind words, we are so happy to hear that Andrea provided you with a positive and supportive experience during your home buying journey. Our team takes pride in providing our clients with exceptional service and we are grateful for your feedback. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had a great experience purchasing our property thanks to the estate agent’s support. They were friendly, knowledgeable, and always willing to help at every stage. Their clear communication and guidance made a real difference. We would …
Thank you so much for your kind words! We're thrilled to hear you had a positive experience purchasing your property with us. Our team takes great pride in providing friendly and knowledgeable service throughout the entire process. We'll be … More
5/5
GoogleCould not of had better estates agents to work with especially Hanna i would highly recommend them.
Thank you so much for the kind words! We're thrilled to hear that Hanna and our team exceeded your expectations. We strive to provide top-notch service to all of our clients. Thank you for recommending us! #HappyCustomers #ExcellentService #RealEstateExperts Kind regards, Lucy, Customer Relations.
5/5
GoogleMassive thank you to James Kinsella. We needed to move within 8 weeks, and he worked tirelessly to make this happen! He kept us informed every step of the way, and was happy to help whenever we needed him. We’re now sitting comfortably in our new home with a glass of champagne :)
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a great experience with this agency and the team has provided an excellent professional service. James was helpful with any queries and proactive throughout our buying process. We couldn’t have been happier with the results, thank you all. Would highly recommend them.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleI can't recommend Alan de Maid West Wickham enough. Very professional, always at the end of the phone if you need them and highly professional. Thank you especially to Andrea and James for getting our purchase over the line, we are in our dream house!
"Thank you for your kind words and choosing Alan de Maid West Wickham! Our team takes pride in providing professional and reliable services, especially Andrea and James. We are thrilled that we were able to help you achieve your dream house. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe have now been in our house for 6 months. Thanks to James and his team who all did a great job in making it happens. It has been very difficult under lockdown and James went out of his way to keep things moving and making sure we could move. We love West Wickham and it has been the best decision we have made. More
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI brought my property through the West Wickham branch and Hannah was the agent. She kept me in the loop, any problems she helped get them resolved, always returned my call/reply to email. Made the whole process run smoothly. Great agent very professional and would recommend.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleJust a quick thank you to James, Lisa and Hannah for handling the recent sale of a property in West Wickham both efficiently and effectively and throughout the difficult period when having to operate within Covid-19 constraints. We were kept informed regularly on viewings, progress, and offers for the sale and from then right through to completion. Thank you for your professional service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were very pleased with all the assistance the team gave upon our move. After a long process and a lot of of very understanding and accommodating conversations during the sale of my fathers property, we finally moved into our new home 2 weeks ago and couldn't be happier. Special mention to Hannah for her patience and understanding with us as first time buyers.PositiveResponsiveness, Quality, Professionalism
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAll the staff at Alan de Maid were very kind and helpful, throughout the house sale process. Hannah, Connie and James looked after us well despite our tricky circumstances.
Thank you for your kind words! We're glad you had a great experience with our team at Alan de Maid. Our goal is to always provide exceptional service, no matter the circumstances. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleIn my experience I had with this agency It was a tough one but with their ability to do a great job and ready to do that extra mile for their customers they just made so easy for me especially a big thank you to Hannah and James.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAfter nearly choosing an Estate Agent i…
After nearly choosing an Estate Agent i had some concerns. I had seen 5 of the best Estate Agents,but was told i had missed Alan De Maid. So Mansoor called and answered all of my concerns in a professional and honest manner. This is a Probate sale but handled so well by them. The photographer/ EPC representative was also professional and polite and produced a photo package that surprised me. Only have to sell it now! Lol
5/5
GoogleAndrea and James were communicative, proactive and supportive throughout our complicated and stressful house purchase process. Would recommend alan de maid.
Thank you for leaving us your superb 5* review and recommendation. Thank you Hannah for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleHannah Symes provided exceptional support throughout the entire process, from the initial viewing to introducing me to Gary from the Finance team. She demonstrated impressive efficiency and was readily available to assist whenever I encountered delays from either solicitor. Her willingness to help was incredibly effective. Additionally, Gary showed remarkable patience, even meeting with me in person to discuss and tailor financing options that perfectly suited my needs.
Thank you for your 5* review Emms. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot recommend Alan De Maid (James / Hannah / Alison and the rest of the team ) highly enough. They have been highly professional, always straight talking, and always with …
Thank you for the glowing review! We're so happy to hear that you had a positive experience with our team and that we were able to make the buying and selling process less stressful for you. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotI called and messaged the locksbottom…
I called and messaged the locksbottom branch of Alan De Maid all day and they never answered the phone or replied to my messages on 6th July 2026, you would think they wanted to sell properties wouldn't you?
5/5
GoogleWould highly recommend Alan de Maid in West Wickham, thank you to the team for all your help!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alan de Maid's West Wickham office has 125 reviews across two platforms: 115 on Google, 10 on Trustpilot (across the whole business).
Alan de Maid West Wickham is rated 4.6 out of 5 across all 125 reviews, and 4.8 out of 5 on Google from 115 reviews.
Alan de Maid West Wickham, 1 High Street, West Wickham, BR4 0LP.
