Trusted Agent profile
★★★★★
125 reviews across 2 platforms
1 High Street, West Wickham BR4 0LP
Alan de Maid's West Wickham office at 1 High Street is rated 4.6 out of 5 across 125 reviews on two platforms, including 115 Google reviews rated 4.8. The 10 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the West Wickham office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from start to finish selling our house, especially finding a buyer quickly & closing the sale. Thank you Hannah, Lisa & James for helping us move to our new home.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleApologies this has been a long time coming! Thank you Hannah & James for your help in getting my sale over the line. You were both always professional & would definitely use & refer your services again!
5/5
GoogleSincere thanks to Lisa, James and Hannah at the West Wickham branch for being so professional, for always keeping me informed, holding my hand throughout the home-selling process and working so hard to achieve a very quick sale for me. You nailed it! I would recommend Alan de Maid without hesitation.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe bought a house that James was the agent for; he was a great support to us as buyers, and helped push everything through as quick as possible. The welcome pack on completion day was MOST appreciated!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleSincere thanks to Lisa, James and Hannah at the West Wickham branch for being so professional, for always keeping me informed, holding my hand throughout the home-selling process and working so hard to achieve a very quick sale for me. You nailed it! I would recommend Alan de Maid without hesitation.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleHannah was excellent. Though she represented those we were buying from, she helped us with retrieving documents from our old solicitor. She is focused on getting the sale done and problem solves effectively. Definitely recommended.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe were first time buyers and Alan De Maid couldn’t have been more helpful. Hannah was fantastic and was constantly updating us on the progress of the property and she was always available for any queries we had. We will definitely be using them in the future.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI can't thank James and the rest of the team in the West Wickham branch enough for all their help. Our house sale was hideously stressful due to complications in our (ridiculously long) chain. James was absolutely brilliant in helping us to overcome the challenges and we are incredibly grateful for all his hard work and efforts. Many thanks for everything!
Hello Vikki, thank you for taking the time to leave this fantastic 5 star review for James and the team at Alan de Maid in West Wickham! I was sorry to read that the house sale has been very stressful for you but you have overcome the challenges and have successfully sold your property! You are more than welcome Vikki, best wishes, Maryjane.
5/5
GoogleHannah was extremely helpful throughout the entire process of our purchase. She, James and the whole team were always helpful, professional and polite.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently sold our house through the Beckenham branch of ADM as we were buying our new house through the ADM West Wickham branch. Hannah at the West Wickham Branch we so helpful from the first point of contact . She obviously knows her local market very well as we now have a house that we really love and cherish. I cannot thank the whole company enough. In a perfect world the best way is to buy and sell through ADM. Darren
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
GoogleHannah Symes overall was rude, obnoxious and only interested in making the quick sale. She became petulant and arrogant if things didn't go her own way during the sale. Clearly just more interested in securing a quick sale, than actually providing a professional service. Alan De Maid are just your typical profit driven estate agents, who should be avoided.
Hello Sebastian, Thank you for sharing your feedback. I'm sorry to hear about your experience and would like to understand more about what happened. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe service we received from Alan de Maid West Wickham in relation to our house purchase was excellent. Lisa kept us informed throughout and her efforts in progressing the transaction quickly were much appreciated. We would definitely use ADM in future and would recommend them to family and friends.PositiveResponsiveness, Professionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional and personal service at the same time, handled my mums house sale so well and kept me informed at all times. Thank you
Thank you for your kind review! We are delighted to have provided you and your mum with a professional and personal experience. It was our pleasure to keep you updated throughout the house sale process. Best wishes, Lucy, Customer Feedback and Support Team.
4/5
GoogleJust completed on a purchase & I appreciated the service I received. Primarily dealt with James & he was helpul & supportive in finding us a place that met our requirements as well moving things along. Whole experience was less stressful with a coordinated team & regular & prompt communication! Keep up the good work.
Congratulations on your purchase! Many thanks for your great 5* review of the helpful and coordinated service you received from James and the team at Alan de Maid. Best wishes in your new home, Tracey.
5/5
GoogleAs a buyer, first class service from Hannah at Alex De maid in West Wickham - she strongly suggested viewing a property we were not keen on and she was completely right, we fell in love straight away and now have a family home which has dramatically improved our lives for our growing famaily. Thanks again Hannah for all your help.
Thanks for the wonderful 5* review and thanks for your kind words John! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDon’t be fooled
The agent came in with what sounded like a really good robust approach about how families are moving to our area and they have a database with all their other agencies around the country. In the 16 weeks we were on the market with them we had a sum total of 3 viewings. The photographer refused to show me the photos taken. They were awful, so much so that it looked like the carpeting was raw concrete. The brochure had inaccurate information, was full of spelling mistakes and poor English. I demanded an edit. Between getting the photographer and brochure right it wasted three weeks. We constantly had to chase on information about viewings and feedback. The agent was late for all 3 appointments while the viewers were on time. No apology or calling ahead. Don’t be fooled by the marketing jargon and being told that their agents are proactive and motivated. It’s all lies.
5/5
Googlethey sold these white substance in a jar that a was sticky like Ola’s sacks Written by Marco Gawaluch
Thank you for your feedback, Marco! We strive to offer high-quality products that meet our customers' needs. We're glad to hear you found our white substance sticky and comparable to Ola's sacks. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHannah and James are professional, super friendly and efficient. If you want a quick and smooth sale reach out to them. Their in-house mortgage broker was brilliant at securing a good deal for me & also their solicitors for handling all the legals.
Hello Charlotte, Thank you so much for your wonderful 5* review! We're thrilled to hear that Hannah and James provided you with such a professional and efficient experience. It's great to know that our in-house mortgage broker and solicitors were able to assist you effectively. Best regards, Lucy, Customer Relations Team
5/5
GoogleThank you Hannah for all your help in trying to find us a house. Alan De Maid in West Wickham are friendly and provide a professional service, always keeping you updated on new houses coming on the market , a real pleasure to deal with. Thank you!
Thank you for taking the time to write this wonderful 5* review for Hannah and the team at Alan de Maid in Wickham. It is fantastic that you were provided with a professional service and you were well informed on new properties coming the market. Best wishes, Maryjane.
1/5
GoogleAs a first-time buyer, my experience with Alan de Maid West Wickham started positively but quickly turned sour. Initially, the team seemed nice and eager to assist. However, they failed to disclose that the property they were selling was … More
Hello Maggie, Thank you for sharing your experience with us. I'm sorry to hear that your journey as a first-time buyer was not as smooth as it should have been. We value your … More
5/5
GoogleJames and Hannah along with the rest of the team supported us from the beginning and often went the extra mile. Highly recommended.
Thank you for taking the time to share your positive experience, we could not be happier to hear that James, Hannah, and the rest of our team were able to provide exceptional support for your business. Thank you for your recommendation! #CustomersFirst #ExceedingExpectations Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAlan de Maid were very helpful when we were selling my mother’s house. The staff are friendly and responsive and we are very pleased we were able to complete the sale in a remarkably short space of time. I would have no hesitation in recommending them.
Thank you Wendy for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust wanted to leave a review about how amazing our experience was with these guys. Hannah Symes made our experience as smooth sailing as possible. Definitely recommend.
5/5
GoogleWe were very impressed with the service that was provided by ADM staff especially Hannah. They dealt with our queries promptly and kept us informed of developments, including chasing other agents in the chain.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Alan de Maid's West Wickham office has 125 reviews across two platforms: 115 on Google, 10 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Alan de Maid is rated 4.6 out of 5 across all 125 reviews, and 4.8 out of 5 on Google from 115 reviews, checked 9 October 2026.
Alan de Maid, 1 High Street, West Wickham BR4 0LP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.