Trusted Agent profile

Alan de Maid estate agents in Bromley, Beckenham, Chislehurst and 2 more

4.8

★★★★★ Excellent

1,185 reviews across 6 offices and 3 platforms

Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,170

Reviews on Google

All 6 offices

Facebook logo

4.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

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Our offices

Alan de Maid's six offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Alan de Maid office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I would thoroughly recommend Alan de Maid if you are looking to sell your house. We engaged James and his team to sell our house in Chelsfield earlier this year, unfortunately the first sale via them fell through on the day of exchange, so we had to get back out quickly to source new buyers. The team sourced a new buyer within two weeks, which avoided a lot of additional heartache. James, Matt and Dario were always available to talk through the process, and managed to balance their role acting for both the buyer and seller. They were friendly and professional throughout the process, and helped drive it to a successful conclusion. Many thanks to James and the team.

Geoff · 8 December 2024 · Alan De Maid Orpington

Agent replied · 29 December 2024

It’s really lovely to read another 5* review and recommendation Geoff. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.

5/5

Google

Positive experience with Alan De Maid Beckenham. The team were very friendly, responsive and helpful. Ensured the smooth sale of my property in a swift manner. Would recommend and wouldn't hesitate to use again.

Tierney · 4 December 2024 · Alan de Maid Beckenham

Agent replied · 8 December 2024

Many thanks for the great recommendation, 5* review and your kind words Tierney. Best wishes, Lucy, Customer Relations.

5/5

Google

We would highly recommend Alan de Maid estate agents in Beckenham. The entire team were fantastic throughout and were always approachable and professional. I would like to especially mention Ross who was great at every step and worked very hard on making sure our sale went through smoothly. Thank you.

Amy · 24 November 2024 · Alan de Maid Beckenham

Agent replied · 8 December 2024

Many thanks for your fantastic 5* review and recommendation Amy. I will of course pass on your kind hearted words to our Beckenham branch. Best wishes, Lucy, Customer Relations.

2/5

Google

Where do I begin with experience myself and my husband had with Alan De Maid? Firstly they were not open with the fact the property we we about to purchase had subsidence problems, we found this out through our solicitors. When I enquired about this with our estate agent, Robin he told us that he had not known about this issue but Munsoor, the Senior Branch Manager did know. I find this hard to believe that Robin didn't know. Secondly they took advantage of the fact that we were first time buyers and used threatening tactics, such as saying we were going to lose the sale and that the buyers are going to pull out, when we were negotiating the exchange of contracts and a move in date. Something that is completely ridiculous to say. Overall they were unnecessarily pushy. I know that estate agents are always going to be on the side of the vendor however the complete disregard for us made the experience even more stressful then it needed to be. When Robin was on annual leave and Maria was dealing with our enquiries it was smoother as her advice came from experience and was understanding of our position- but alas it was only working with us for a week. I would recommend not using Alan De Maid.

Muirin · 13 November 2024 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 11 December 2024

Hello Muirin, Thank you for sharing your feedback. I'm sorry to hear about your experience and the issues you encountered. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

We went with Alan De Maid to sell our house, and they were amazing from start to finish! Dario came over for the market appraisal, and he was professional, knowledgeable, and clearly knew his stuff about the market. Caleb handled all the viewings, and he was fantastic and gave us great feedback, also dealt with James who always checked in and kept us in the loop with anything we needed to know, They made the whole process smooth and stress-free. Couldn’t recommend them enough!

Dan · 10 November 2024 · Alan De Maid Orpington

Agent replied · 8 December 2024

Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments Dan. Best wishes, Lucy, Customer Relations.

5/5

Google

Special mention to Dario, James & Caleb who all played a part in selling our house. Dario done our market appraisal, Caleb showed our potential buyers around our house & James kept us in the loop for the whole 12 weeks. Grateful to all 3 for an easy transaction in selling our house within JUST ONE WEEK! Very professional throughout and communication was 5 star. Thank you Alan De Maid Orpington

Stacey · 9 November 2024 · Alan De Maid Orpington

Agent replied · 8 December 2024

Thank you for leaving us your superb 5* review Stacey. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Very poor

Where do I start. Over valued. Poor comms very poor viewing literally this is the kitchen this is the bathroom. We had to badger the office for feedback and developments. Poor write up of property described as 4 bed when its a 5/6. Walk in wardrobe described as large cupboard. They generally didn't seem that bothered in having us as clients. over 18 weeks two viewing.

Steven · 29 October 2024 · Alan de Maid West Wickham

5/5

Google

Carina and the team handled every aspect of the sale superbly. Would highly recommend.

Tony · 29 October 2024 · Alan de Maid Chislehurst

Agent replied · 23 October 2024

Many thanks Tony for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I sold my property through ADM this year. Many thanks to Samanta and Carina. The service was great and I recieved an offer within a week of it going online.

Harry · 29 October 2024 · Alan de Maid Chislehurst

Agent replied · 10 November 2024

Thank you for your 5* review Harry. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.

5/5

Google

We were very pleased with Alan De Maids service. Carina and her team are extremely professional and responsive. They kept us informed at every step of the sale and I would highly recommend them.

Naomi · 29 October 2024 · Alan de Maid Chislehurst

Agent replied · 23 October 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation Naomi. Kind regards Lucy, Customer Relations.

5/5

Google

Huge thank you to Maria from Alan De Maid who helped to take a lot of the stress out of the moving process with great communication between all parties in a friendly and efficient manner. Thanks again to Maria and all the team at Alan De Maid!

Michael · 18 October 2024 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 23 October 2024

Many thanks Michael for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We worked with James and team for our house purchase and the entire experience was really great. There were some complexities with the purchase but they stayed on top of things and communicated well with us throughout process

Raghuveer · 17 October 2024 · Alan De Maid Orpington

5/5

Google

Hannah was great to work with during the process of viewing a property and all the way to completion! She was very friendly and easy to talk to. She was always around to help if we had any questions and came back to us very quickly! James …

Sophia · 16 October 2024 · Alan de Maid West Wickham

Agent replied · 25 October 2024

Many thanks for your fantastic 5* review. Thank you for your kind words regarding Hannah and James I am so glad to hear they were able to give you updates and answer any questions you had. Best wishes, Lucy, Customer Relations.

5/5

Google

Maria was simply incredible ! Handled and completely managed my expectations throughout ! Was not left disappointed even slightly ! She was amazing ! Thank you for helping me with my amazing new home :) !

TheOdonz · 16 October 2024 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 23 October 2024

Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations

5/5

Google

Having tried different local agents we called Alan de Maid and as soon as we met James we knew were getting honest advice. Throughout the entire process James, Andrea and the team were fantastic. We would 100% recommend Alan de Maid - they were a pleasure to deal with!

Sarah · 11 October 2024 · Alan de Maid West Wickham

Agent replied · 25 October 2024

Thank you for taking the time to leave us your 5* review and recommendation Sarah! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Alan de Maid were very helpful when we were selling my mother’s house. The staff are friendly and responsive and we are very pleased we were able to complete the sale in a remarkably short space of time. I would have no hesitation in recommending them.

Wendy · 11 October 2024 · Alan de Maid West Wickham

Agent replied · 25 October 2024

Thank you Wendy for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Very professional and considerate broker. I have been living in Chislheurst for about 10 years. Bought our home through them and they also helped with putting our previous home for sale. They are my go to agents. What I like the most is that they don't force decision on you and provide you with sufficient market data to make the right decision. Thank you Peter, Carina and Sam.

Vivek · 11 October 2024 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

We recently purchased a flat and it was a very smooth process - just over 3 months from viewing to completion. Samanta was our main contact and she was responsive, professional and communicative throughout the process. We would happily engage their services in the future.

Samina · 11 October 2024 · Alan de Maid Chislehurst

Agent replied · 25 August 2024

Many thanks for the great 5* review and your kind words Samina. Best wishes, Lucy, Customer Relations.

5/5

Google

We recently sold our property with Carina. She was fantastic! Always kept us informed, got a great price and got the sale through quickly! I would highly recommend anyone to us Alan De Maid.

Baby · 11 October 2024 · Alan de Maid Chislehurst

Agent replied · 25 August 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

Incredibly poor and unprofessional service. We had agreed a time for a property valuation, the agent rescheduled twice and in the end didn't attend canceling last minute. I would strongly suggest avoiding the agency.

Kay · 11 October 2024 · Alan de Maid Chislehurst

5/5

Google

Sam was so helpful with our house purchase; it wasn't the easiest, given we were first time buyers at the bottom of a long chain, but she was always available for questions, and always proactive in updating or informing us whenever things had changed. Sam was especially busy as the chain moved to exchange & completion, and had to go above and beyond to communicate & organise with solicitors and vendors along the chain, but she was always open and supportive during this time. Alan De Maid, and Sam in particular, ensured to do all they could in speeding our purchase along, whilst being supportive and informative. I would definitely recommend Sam and her services going forward.

Jashan · 11 October 2024 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Many thanks Jashan for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Not often another agent will speak highly of another, but I just have to say in 24 years of being an estate agent I have never dealt with such a lovely team as James and Matthew. They are not just the best estate agents in what they do but they have humility that is second to none. They deal with people in such a caring, kind way which has got lost over the years in estate agency. The reason my clients sale and purchase went through was because of the way they conducted themselves throughout and were both an absolute pleasure to work with. I highly recommend this agency if looking to sell or buy your home in the Orpington area.

Ron · 10 October 2024 · Alan De Maid Orpington

Agent replied · 24 October 2024

Thank you for your brilliant 5* review and thank you for your recommendation Ron. Best wishes, Lucy, Customer Relations.

5/5

Google

I don't normally leave reviews but I wanted to make sure that the work done by the team at Alan De Maid was recognised. I had a very difficult buyer and the team kept the sale on track with their communication and professionalism. In the end the sale went through and everyone was happy. A special mention to Richard, Rena, Amir and Ross as they were key in making the move happen

Joseph · 10 October 2024 · Alan de Maid Beckenham

Agent replied · 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review Joseph. Kind regards, Lucy, Customer Relations.

1/5

Google

AVOID AT ALL COSTS! Amir was rude to my wife and they wont put a offer in without prove even though legally they have to put forward any offer. We viewed a property and they refused to put the offer on same day but they favored a easy purchase. Ross then encouraged a bidding war.

H · 3 October 2024 · Alan de Maid Beckenham

Agent replied · 24 October 2024

Hi, I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Alan de Maid

Which Alan de Maid office has the most reviews?

Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.

Where are the Alan de Maid offices?

The six Alan de Maid offices, by town:

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.

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