5/5
Very friendly, professional and quick to answer questions. Would recommend.
Agent replied · 11 April 2025
Thank you Matthew for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
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Alan de Maid's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Very friendly, professional and quick to answer questions. Would recommend.
Thank you Matthew for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
4/5
Hannah was kind, responsive and highly professional. The only thing that could have been better was that we were given no time between exchange of contracts and completion which put a stress on us. But I guess this was also to do with the Solicitors.
Hello Srikanth, thank you for your feedback and for highlighting Hannah's kindness, responsiveness, and professionalism. We apologise for the stress caused by the timing between the exchange of contracts and completion. Please feel free to reach out to us at review@countrywide.co.uk if you would like to discuss this further. Best regards, Lucy, Customer Relations Team
5/5
Thank you to David and the Team for their tremendous help. I have not moved in 22 years, and they made it stress free. From the initial set-up, to the viewings, to the care taken to ensure that exchange happens smoothly, the team have been on the ball. I know Phillipa has gone beyond the call of duty to ensure things have happened timely. If you want a great team to handle your affairs, I recommend ADM at Locksbottom.
Thank you Richard for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
I sold my flat recently with Alan de Maid. It ended up being a protracted sale, but they never wavered with their work ethic, professionalism and friendliness. Highly recommended.
Many thanks Mark for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
David and his team were excellent. David went above and beyond to expedite the purchase. He and Philippa assisted their client, the vendor, liased with solicitors of both parties and helped enormously to move the conveyancing process through to completion. Patience, knowledge, good humour, a can do attitude and exemplary professionalism demonstrated at all times. Thank you. I highly recommend this Estate Agent.
5/5
We had a fantastic experience with Alan de maid Bromley. Finding a suitable home was challenging since we have a dog, but their team was incredibly supportive and understanding throughout the entire process. Special thanks to Ndidi and Bee, whose dedication, patience, and professionalism made the search so much easier. Even after we moved in, the agency’s exceptional management and prompt responses to any inquiries or issues have truly impressed us. We highly recommend them to anyone looking for a reliable and compassionate agency!
5/5
Alain De Maid was great; they provided me with the most competitive fee. During my valuation, Richard, the brand manager, explained the process to me in detail, as it was the first time I had ever sold a property. His team, including Ross, Amir, and especially Rena, were all fantastic throughout the process, and I couldn’t recommend them enough to anyone looking to sell their property in the area.
Thank you Sagar for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Excellent from start to finish
I had a fantastic experience selling my house with Alan de Maid in West Wickham. From start to finish, the whole team was extremely professional, knowledgeable, and incredibly supportive. A special thank you to James, who was my main contact - his expertise, communication, and dedication made the process smooth and stress-free. Ralph, Hannah, and Andrea were also brilliant, always on hand to assist and ensure everything ran seamlessly. I had assumed that selling our home would be daunting, but with their guidance and highly personalised service, I felt confident every step of the way. I highly recommend Alan de Maid to anyone looking for a reliable and efficient estate agency.
5/5
Thank you Robin from Alan de Maid Beckenham for all your hard work and helping us purchase our dream home.
Thank you for your brilliant 5* review and thank you for your kind words Sayuri. Best wishes, Lucy, Customer Relations.
4/5
We both sold our house and purchased our new home in the local area with the help of David and his team at Locksbottom. We discreetly marketed our property in the first instance but this was not effective so after a few months had it advertised through Rightmove and after a few weeks a buyer was found and a price agreed . Initially communication with Alan de Maid was not as we would have expected on the sale but this did significantly improve as the sale progressed . The process became complicated because the buyer had problems with the service provided by their solicitor and they had to change solicitors . At this point David really came into his own with daily liaison with the buyer and their representatives and keeping us informed of progress . As we were downsizing and wanting to stay in our area the number of properties available that met our needs was quite limited but David and his team were able to help us find the perfect property which we were able to move into on the same day we completed our sale. Overall we have been very pleased with the support we received from David and his team and would use them again if we were moving but have no plans to do so in the near future !
Hi Rod, Thank you for sharing your experience with us. We're delighted to hear that David and his team were able to assist you in both selling your house and finding your new home, despite the initial challenges. Your feedback is invaluable, and we're pleased that the communication improved and that you were ultimately satisfied with the support provided. Best wishes in your new home! Lucy, Customer Relations Team
5/5
Alan De Maid was fantastic in helping me with my first home purchase. I initially reached out in August to view a flat, and Amir was especially helpful from the very beginning. Thanks to his guidance, I ended up purchasing a different flat in the Beckenham area in early February. Throughout the process, I was kept well-informed and received quick responses to any questions I had. I highly recommend this branch to any first-time buyers!
Thank you Joseph for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
A top agent with care and expertise in the Bromley and Chisleurst area. I/We Currently have an ongoing sale and cannot fault the sales progression and attention to detail. Many thanks to Carina, Sam and the rest of the ADM team.
Thank you for taking the time to leave us your 5* review Richard! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
⭐⭐⭐⭐⭐️ Incredible service! As a first-time buyer, I couldn’t have asked for better estate agents. They made the entire process so much easier by being highly proactive and always available to answer any questions I had, in particular Rena who I have had on speed dial! Their communication was fantastic, and they kept me updated every step of the way. I genuinely felt like they cared about making the experience as smooth as possible. I highly recommend them to anyone looking to buy a property!
5/5
From start to finish the team were excellent. The sales progressor was outstanding. I needed an early completion date and she worked hard for me to achieve this. I fully recommend this company.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Rosie. Kind regards, Lucy, Customer Relations.
1/5
Don’t be fooled
The agent came in with what sounded like a really good robust approach about how families are moving to our area and they have a database with all their other agencies around the country. In the 16 weeks we were on the market with them we had a sum total of 3 viewings. The photographer refused to show me the photos taken. They were awful, so much so that it looked like the carpeting was raw concrete. The brochure had inaccurate information, was full of spelling mistakes and poor English. I demanded an edit. Between getting the photographer and brochure right it wasted three weeks. We constantly had to chase on information about viewings and feedback. The agent was late for all 3 appointments while the viewers were on time. No apology or calling ahead. Don’t be fooled by the marketing jargon and being told that their agents are proactive and motivated. It’s all lies.
5/5
This is the second time using ADM and continue to receive great service from them as an estate agent. Maria was our main POC and she delivered exceptional service with timely updates, a balanced view on both sides of the buyer/seller relationship and in general kept us up in the loop with everything going on. Another positive call out is to Annie who showed a number of viewers round our property and was very personable when talking with her about any updates. She turned up early to our property to make sure she had a look round and understand the house before the potential buyers turned up which came across as very professional.
Thank you for your wonderful 5* review Ben ! We're thrilled to hear that Maria and Annie provided you with exceptional service and professionalism during your experience with us. We truly appreciate your continued trust in Alan De Maid. Best regards, Lucy, Customer Relations Team
5/5
TOP ESTATE AGENTS!!! We literally couldn't have asked for anything more from this AMAZING TEAM!! On the initial meeting with James we were confident that he would be friendly, professional, and Alan De Maid would sell our property for a good price, and quickly. He said he would be able to help us with things that we needed, and he certainly did deliver, and went over and above stating that he is happy to help anyone who struggles, it is "what they do". (husband and I aren't good with technology and were nervous of the amount of papers we had to read and fill in), but nothing was ever too much trouble, they helped us so much EVERY STEP OF THE WAY....even after there was an offer on our house they kept in contact, chased up the rest of the chain, solicitors, and I can honestly say that I'm sure the whole chain would have fallen apart if it wasn't for their hard work, professionalism and care about us as their clients. Everything was dealt with, with confidence and such a warm reassuring mannerism. James was very quick and efficient with any questions, even if he wasn't in the office, the rest of the team were straight onto anything I needed to ask or do, James or Matt always called me back quickly. Matt I knew was the perfect person to sell the house...he has such a lovely way about him that I felt whoever put an offer in would be genuinely interested, I could tell he got buyers that would be interested in our property/area, and he was always friendly, polite, not pushy so I never worried that the sale may fall through at all. Caleb, Dario and the rest of the team always had big smile and friendly greeting. Thanks to these amazing Estate Agents (especially James's obvious wealth of knowledge and experience , and as husband said "cool, calm, collected" approach to every situation, we were in our Dream Home for Christmas....we even got a call afterwards from James to ask if we had settled in ok and to wish us well in our New Home, which we thought was lovely. THANK YOU SO MUCH!!! WE 100% RECOMMEND ALAN DE MAID ORPINGTON!! ....if you are ever up here you best pop in for a "Teesside Parmo" and a beer!! Your wit and SOH will always be welcome in Yorkshire/Cleveland/Teesside...wherever we are, still not worked it out! Vic, Andy and Family xx
1/5
These agents are pathetic, referencing doesn't prove affordability, please get proper jobs that actually require a suit.
Hello Tish, Thank you for sharing your feedback with us. I'm sorry to hear about your experience and would like to understand more about your concerns. Please feel free to reach out to us at review@countrywide.co.uk so we can address this matter further. Best regards, Lucy, Customer Relations Team
5/5
Maria (Bromley Sales) was great in my recent house purchase. Efficient and supportive throughout the whole process. Always willing to help in whatever way she could. Since the purchase, she's also given me some post-sales help. Would highly recommend!
Thank you Angela for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
A pleasure to deal with and very professional yet friendly throughout the transaction. Thank you!
Thank you for taking the time to share your experience and for your wonderful 5* review Samantha! Kind regards, Lucy, Customer Relations.
5/5
Robin Khajedehi has been an exceptional agent from start to finish. From showing us the property to handling negotiations, liaising with solicitors, and managing the entire chain, he has gone above and beyond. He was always just a phone call away, consistently following up on the process and keeping us well-informed at every stage. His dedication and communication greatly alleviated much of the stress that typically comes with moving.
Many thanks Rishikesh for the fantastic recommendation and 5* review. I have passed your flattering comments onto Robin and the Bromley branch. Kind regards, Lucy, Customer Relations.
5/5
Matt provided me with amazing service, very professional and helpful all round, would 100% recommend to others.
Many thanks for your marvellous 5* review and recommendation Bradley. Best wishes, Lucy, Customer Relations.
1/5
absolutely shocking company, A Woman showed up, half dressed in a short tight dress, to give the keys for a flat back in 2022 summer time, extremely unprofessional. Oliver is extremely rude on phone calls brushing off client and does not have a care in the world to follow up after promising to do so. They will do whatever it takes for the business of their Landlords that are with them, rather than helping the tenants. Disgraceful company and shocking service.
Hi Kiara, Thank you for sharing your feedback. I'm sorry to hear about your experience and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can discuss this further. Best regards, Lucy, Customer Relations Team
5/5
Great customer service and very helpful people.Very good guidance and whenever we call them they give us good responses.Thats why I give them 5 stars
It’s really lovely to read another 5* review Raji. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.