Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 2/5
View AgentsPoor out of hours support
I recently had to contact Andrew grant property services on a Saturday due to boiler issues. Three telephone calls and an answer machine later and I obtained a mobile number which, also went to answer phone. The message asked politely for my details where, within the hour someone would return my call. I waited patiently ........for 2 days before Monday morning came round and I was forced to spend the weekend without heating. Natalie answered on behalf of property services and, to her credit got everything instigated for a call out. In short, Natalie was brilliant but the out of hours support is a failure. Other dealings with Andrew Grant to date are fine.
Mark · 15 October 2015
★★★★★ 5/5
View AgentsEffective, efficient and professional service
I have been working with Chloe and Hannah for 8-9 months now and they have both been incredibly helpful with finding tenants and helping us deal with difficult tenants (found by our previous agent) Communication has always been prompt and when ever I have asked their professional advice on various property related situations they have always given me a helpful response. Mr Grant you have 2 little gems which you should keep hold of, they are a credit to your company.
Robert · 21 August 2015
★★★★★ 5/5
GoogleVery professional, friendly and prompt service! Samuel is very knowledgeable about the market and kept us in the loop throughout the process. We have no problems using Andrew grant again.
Diamond · 30 July 2022
Agent replied · 30 July 2023
Good morning and thank you for your kind words towards our service and of Samuel, we look forward to doing business with you again in the future.
Thank you once again and have a great day, from all of us at Andrew Grant.
★★★★★ 5/5
GoogleLouise and the team at Andrew Grant have been supportive and proactive throughout a long and difficult process mainly caused by my own solicitor's ineffectiveness.
I could not be happier with their service and can recommend them without hesitation.
Kean · 28 April 2024
★★★★★ 5/5
FacebookWe sold 2 previous properties with Andrew Grant and therefore didn't hesitate to use them again.
Vicky listened to our requirements and kept us in the loop as to what was available in the area we wanted. When we were told that the house we dreamt of having but missed out on ( we weren't sold ) was available , we didn't hesitate to go for it.
We moved in last week.
It's been a rocky month or so but Tonia , at case progression, kept us in the loop and ensured all throughout the long chain were up to date with the same information. She went above and beyond with her communication and negotiating skills and is a credit to Andrew Grant.
If it wasn't for Vicky being aware of what we were after, we would have missed out again. We would definitely recommend Andrew Grant to anyone thinking of selling. As it's not just about getting the accepted offer. Afterwards to completion is a different matter altogether and thats were Andrew Grant stand out alone. Thanks again to you both. 🙂
Jilly · 7 April 2022
Agent replied · 30 September 2023
Good afternoon Jilly and thank you so much for your extremely positive review of our service and of Vicky and Tonia, we'll be sure to let them know. Thank you for taking the time to provide your feedback we really appreciate it. We are extremely proud of each member of our team and love hearing from our happy customers. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleWe used Andrew Grant for the sale of two houses this year. We found them incredibly professional. Their communication was first class, efficient and reliable. We dealt with several members of the team over the months and all demonstrated these values equally. I extend this compliment to the sub-contract company too, who prepared the EPC and marketing material.
You can see why Andrew Grant have been a presence in the Worcester housing market for so long. They delivered in all aspects. Very satisfied and would heartily recommend.
Stuart · 12 August 2024
★★★★★ 5/5
GoogleFrom the start of the process, Andrew Grant have been superb with every aspect. We received a swift call-back from Karla about a property we had enquired about, were booked in to view it the next day, and within 2 days of viewing we had our referencing completed by the team (and the keys to the property shortly after that!)
Karla communicated everything with us at every step of the process, both with emails and quick phone calls to keep us in the loop. Nothing was ever too much trouble, and her kind nature made us feel valued.
Karla and Will are superstars and we are grateful to have had such lovely agents helping us with our new home.
Olivia · 5 August 2024
★★★★★ 4/5
GoogleCame across Andrew Grant on the internet and engaged them with my house search after couples of viewing the landlord accepted and agreed to lend. Kathrine was wonderful she never gave up on me she kept the contract with me and the landlord.
Omolara · 30 December 2023
★★★★★ 5/5
GoogleThe agents Abigail and Rimini have been highly professional, accessible and easy to communicate directly and without delays, with a special understanding for the particularities of each customer and their individual circumstances. In this respect, they have also been flexible and highly protective considering the pandemic. Their responded immediately to everything that I asked, and considering my inexperience in dealing with agencies and so on, they have not only been extremely helpful but also fully supportive of my move to a new home. I would, therefore, strongly recommend the services offered by Andrew Grant, on the basis of my excellent customer experience with Abigail and Rimini. Thanks a mil, MPPositiveResponsiveness, Quality, Professionalism, Value
Michelangelo · 10 January 2022
Agent replied · 30 July 2023
Hello MP and thank you for your 5-star review and kind feedback. We love hearing from our customers, especially when our service is able to make such a positive difference. We are extremely proud of our Lettings team and I know Abigail and Rimini put a lot of work into providing exceptional service for all their clients, so I’ll be sure to pass your kind words on. We wish you all the best in your new home and hope to be able to support you again in the future should you need us.
★★★★★ 5/5
GoogleAndrew Grant were quick and efficient and helped us get into our new rental property smoothly. Will was very helpful and patient and the communication was great and very swift, very happy in our new home :)
Charlotte · 28 April 2024
★★★★★ 5/5
FacebookRented with Andrew grant for 18 months. Nothing was ever too much trouble for them & there customer service is amazing.Special thank you to Chloe & Charlotte who was extremely helpful with my move, especially during COVID. Brilliant company!
Charlotte · 22 July 2020
Agent replied · 30 September 2023
Thank you Charlotte, It’s been an absolute pleasure to deal with you over the years! All the best to you & the boys! You know where we are if you need us in the future x
★★★★★ 5/5
View AgentsHelpful and efficient - Louise Winnall
Louise Winnall has been of great assistance to us in both managing an existing property but also taking over the management of another property in the vicinity that was formerly not managed.
Louise was helpful throughout and provided advice on various matters when required.
Bradley · 30 March 2017
Agent replied · 6 April 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 03302 211 222, or email pm@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Property Management.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
GoogleAndrew Grant provide a great lettings service they are always very efficient. I have used them for the last 5ish years to rent out and manage my property and have never had any problems. When it came to renting out our home as we were moving abroad it was a no brainier not to use them. We dealt Will through the rental process he found us a tenant on our first viewing! Since then our property manager has been Bethany who is always on ball with everything and keeps us updated.PositiveResponsiveness, Professionalism
Georgina · 24 November 2021
Agent replied · 30 July 2023
Good morning Georgina, thank you so much for your 5-star review and kind word. We love hearing from our customers, especially when our service has made such a positive difference. We are extremely proud of our Lettings team and I know Will and Bethany put a lot of work into providing exceptional service, I’ll be sure to pass your feedback on to them. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleI'd highly recommend Andrew Grant for a seamless and stress free moving experience. From setting up the initial viewing, through to supporting on the move in date, we could not have been treated with more care. Our letting agent Karla, made sure we were supported through every step of the process and answered all of our questions without delay. Any queries we had were dealt with professionally and were followed up on appropriately. Thank you!
Lauren · 3 October 2024
★★★★★ 5/5
GoogleReally positive experience. William was great, nothing was too much trouble. Abi communicated with us throughout the process. Genuinely lovely people, wouldn't hesitate to recommend Andrew Grant.
Georgia · 30 July 2022
Agent replied · 30 July 2023
Good afternoon Georgia, thank you for your extremely positive five-star review of our comprehensive Lettings service, and that of Will and Abi. We are extremely proud of each member of our team and love hearing from our happy customers. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleKarla has been great with me and my partner in the process of moving into our new rented home. We are both very happy. Thanks so much.
Finlay · 24 September 2024
★★★★★ 5/5
View AgentsSwift customer service
I recently moved into my flat let by Andrew Grant but paid my first months' rent too early. Chloe was very quick in answering my queries about this issue so I couid be refunded, I am very satisfied with her professionalism and courtesy.
Jeremy · 15 October 2016
Agent replied · 18 October 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 03302 211 222, or email pm@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Property Management.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
GoogleWe had previously been let down with other Estate agents, with one having our property on the market for 5 months with a single viewing and zero communication, and another telling us we'd have to take up to a £20k value loss on our property in order to get it to sell.
Well, Charlotte, Nancy and Julie at Andrew Grant not only listened and supported us with our various needs, but they kept in regular contact with us and updated us throughout the whole process. 1 week into having our property go live with them, they had 2 viewings for us, and an accepted offer on the table that was exactly what we were hoping for (value and position-wise).
Charlotte, Nancy and Julie are the absolute dream team and have done brilliantly well for us. We cannot thank them or recommend them enough! Well done ladies!!PositiveResponsiveness, Quality, Professionalism, Value
Julia · 27 August 2021
Agent replied · 30 July 2023
Good morning Julia, thank you so much for your 5-star review of our service. We pride ourselves on providing exceptional support to our customers throughout their entire property journey. We will let Charlotte, Nancy and Julie know about your feedback, and we wish you all the very best in your new home. Stay safe and we look forward to helping you in the future.
★★★★★ 5/5
GoogleWe have just starting renting out our home with Andrew Grant. The process was made clear for us and they were great with communicating with us throughout. They were quick to find us a tenant and complete everything on their side which was really appreciated. We found the representative we've been working with, Will, to be really professional and helpful throughout the whole process. The service was personal and we generally dealt with the same person throughout. I would recommend Andrew Grant for lettings management.PositiveResponsiveness, Professionalism
Georgia · 27 August 2021
Agent replied · 30 July 2023
Good morning Georgia, thank you for your 5-star review of our service and William. We are extremely proud of our Lettings team and love hearing from our customers. I’ll be sure to pass your feedback on. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleSince Choosing Andrew Grant to let our property, we have been delighted in their knowledge of the market, their professional approach and above all their fantastic responsiveness throughout the whole process. This was evidenced by Andrew Grant finding an excellent tenant within 24hrs of listing our property. The referencing process was seamlessly handled to a successful conclusion. It is rare in these times to find such a firm that combines impeccable customer service with professional delivery. Special thanks are due to William and Abigail, whose hard work and dedication have led us to place our other rental properties under the management of Andrew Grant. They are a great credit to an already excellent company.PositiveResponsiveness, Quality, Professionalism, Value
John · 27 August 2021
Agent replied · 30 July 2023
Good morning John, thank you for your 5-star review and kind feedback. We love hearing from our customers, especially when our service is able to make such a positive difference. We are extremely proud of our Lettings team and I know Will and Abigail put a lot of work into providing exceptional service for all their clients, so I’ll be sure to pass your kind words on.
★★★★★ 5/5
View AgentsLeanne Fletcher..........Awesome!!
Leanne is a consumate proffesional
Knowledgeable. Informative. Trustworthy. Caring.
Customer service perfection.
She is a credit not only to herself, but also to the company she represents.
I would recommend her to everyone who is buying or selling or letting a property.
Ricky · 30 September 2016
Agent replied · 6 October 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 03302 211 222, or email pm@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Property Management.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 2/5
View AgentsRude and Lazy
A lack of care and every time that guy in Worcester answers the phones and moans about how Saturday is too busy and booked I want to hang up on him! They didn't actually care about me as a buyer at all!
Anonymous · 28 September 2016
Agent replied · 6 October 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued efforts to improve our service. We are very sorry to hear that the level of service provided has fallen short of our usual high standard and we would respectfully request the opportunity to discuss this with you and endeavour to rectify the matter in as timely a manner as possible.
Please contact us on 01905 734734, or email worcester@andrew-grant.co.uk
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
GoogleAll staff at Andrew Grant were exemplary in their efforts to secure a buyer for my property, then see the process through to completion. There was always a friendly, very helpful voice at the end of a phone line, always a prompt response to email communication.
Bee · 23 July 2023
★★★★★ 5/5
FacebookAndrew Grant are innovative and know their market. Charlotte has been fantastic ! Through Social media , good photography and advice she has unlocked the problems we were experiencing in this very strange period. 😀😀😀😀😀
Neil · 10 September 2020
Agent replied · 30 September 2023
Thank you so much for your review of Charlotte she will be thrilled to receive this. We wish you all the best and are here to help should you need us again in the future.
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