Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have used Andrew grants many times over the years and have always found the service to be excellent, more recently I had William Burgoyne deal with the letting of my property Woodend. William was very efficient and professional pairing tenants with property, he is a great asset to Andrew grants.PositiveResponsiveness, Quality, Professionalism, Value
Carol · 27 August 2021
Agent replied · 30 July 2023
Good morning Carol, thank you for your 5-star review of our service and specifically William. We love hearing from our customers and are extremely proud of our Lettings team. I’ll be sure to pass your feedback on. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleVery happy with the way that the house sale was handled. The smooth process with which Louise used to handle the buyer, meant that the best result possible was achieved. Well done for not backing away when so many others would not chase. Great representative of your company. A big thank you to Louise.
David Heritage
David · 28 April 2024
★★★★★ 5/5
GoogleMy experience of using Andrew Grant Lettings has been an extremely positive one. From the first contact with Will, both he and the rest of the team have kept me well informed of progress, making the process very straightforward to negotiate. I would certainly recommend.
Philip · 3 October 2022
Agent replied · 30 July 2023
Thank you Philip, we are pleased we have achieved the level of service we are always aiming for. We look forward to supporting you throughout the remainder of the tenancy.
★★★★★ 5/5
GoogleI very much valued the pre-completion support from Tara who was very professional and supportive throughout. She was especially helpful around the time of exchange, on the day of completion and after the sale was completed. Poppy was also helpful around the time of making a bid on the property and securing our successful bid.
Martin · 28 April 2024
★★★★★ 5/5
GoogleWe chose Andrew Grant to sell the old family home. All of their marketing and support services staff throughout the extended journey were first class and of special note Justin and Tonia were exceptional. We hit many obstacles along the way, but Tonia was always their to assist and advise. We would not hesitate to recommend Andrew Grant.
Deb · 28 February 2024
★★★★★ 5/5
GoogleCharlie was absolutely fantastic, as is Tara. They were both highly professional and driven and probably the only reason we’re in our new home, having dealt with utter incompetence everywhere else. I highly recommend them, they’re very hands on and very competent.
J · 2 December 2022
Agent replied · 30 July 2023
Thank you so much for your kind review. It is usually difficult to see the amount of work involved to get a sale over the line and how, without a good team effort, many sales fall at this point. Thank you for recognising this and taking your valuable time to post this review. We hope you are settled in and really enjoying your new home.
★★★★★ 5/5
GoogleReally helpful and experienced team who worked tirelessly on a lengthy and contracted house sale in difficult market conditions to obtain a satisfactory result for their client
Richard · 13 November 2025
Agent replied · 13 April 2026
Grateful for your comments Richard. It is encouraging to know the team’s experience and persistence helped navigate a contracted sale in challenging market conditions to reach a satisfactory outcome for the client.
★★★★★ 5/5
View AgentsLeanne Fletcher
As a tenant over the past two years, I have dealt with Leanne (and Karen who is also excellent) a number of times regarding any issues. I always receive a quick and professional response. If there are any maintenance issues, Leanne soon arranges for these to be resolved without the need to keep chasing up. She delivers a professional but friendly service.
Gareth · 1 October 2016
Agent replied · 6 October 2016
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 03302 211 222, or email pm@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Property Management.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
GoogleBought a property with Andrew Grant. Excellent assistance throughout keeping us up to date with every step of the process!
Owen · 13 January 2026
Agent replied · 13 April 2026
Owen, thank you for your kind review. We are pleased to hear you felt well supported throughout your property purchase and kept informed at each stage, which remains central to the professional service we aim to provide.
★★★★★ 5/5
GoogleOur change of tenancy has run so smoothly thanks to the hard work and professionalism of Will, Jake, Karla and the team at Andrew Grant. They have helped so much with finding the right tenant and support us through the process.
Highly recommended as a letting agent.
Kate · 19 August 2024
★★★★★ 5/5
View AgentsSelling my mother's empty house
A very big thank you (to Tina) for all your hard work on our behalf to sell my mother's house. It has felt like a long time, but we valued your advice on how to play each offer and potential buyer and am sure we ended up with the right buyer. We really appreciate all you did to ensure this sale.
Diana · 9 March 2017
Agent replied · 14 March 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 01905 734734, or email worcester@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Worcester & St John’s Branch.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
GoogleGuy and the team of ladies working for me were the best. After losing my Husband and deciding to move nearer to my family, they all did everything for me, from taking the key and doing the viewings to the end result, enabling me to be near my family many miles away while they sold my house. I cannot praise them enough, they truly are the most fantastic people to work with.
Rita · 1 January 2023
★★★★★ 5/5
GoogleA fabulous service from start to finish from Andrew Grant. Guy was extremely efficient, very knowledgeable and nothing was too much trouble however, a special mention goes to Tonia who was absolutely outstanding. She supported me throughout my house purchase and her communication skills are phenomenal. To me Tonia and Guy are a valued members of the Andrew Grant team and a huge thank you to them both. Kind regards. Julie
Julie · 1 January 2023
★★★★★ 5/5
GoogleLouise & Nicola were supportive to us through our purchase of a house they were marketing. We felt as if we mattered to them, even though we were not their client. They were so friendly and easy to talk to.
Susan · 2 November 2022
Agent replied · 30 July 2023
Thank you very much Susan for your lovely review, we were pleased to be able to provide a supportive and friendly service throughout this particularly tricky sale. I know both Nicola and Louise were thrilled to have helped you achieve your out come and we wish you many happy years in your new home.
★★★★★ 5/5
GoogleI can not fault the professional sevice and attention to detail we enjoyed from the team at Andrew Grants in selling our property. Many thanks to Justin and the ladies from the Worcester office, it has been a great experience.PositiveResponsiveness, Professionalism
Chris · 27 August 2022
Agent replied · 30 July 2023
Good morning Chris, thank you so much for your extremely positive and 5-star review of our service and that of Justin and the wider team. We are humbled to read this and thank you for taking the time to provide your feedback. We are extremely proud of each member of our team and love hearing from our happy customers. I’ll be sure to pass your feedback on to Justin. Best wishes from all at Andrew Grant.
★★★★★ 1/5
GoogleVery poor communication from this company.
Janice · 6 April 2026
Agent replied · 13 April 2026
Thank you for your feedback Janice and for the helpful conversation we subsequently had that allowed us to apologise for not meeting your very reasonable expectations.
As discussed, we accept that we completely failed on this occasion to deliver the standard of communication we have become known for. Theoretically, with our team structure this should never happen and we are looking into what part of our process allowed it to.
Thank you again for highlighting this and we are once again very sorry for the frustration caused and for the standard of service you received.
★★★★★ 5/5
GoogleVery happy with the service and regular updates.Would recommend.
Muntazir · 13 March 2026
Agent replied · 13 April 2026
We are pleased you were happy with the professional service and regular updates Muntazir, and appreciate your recommendation of our estate agency team during your property purchase.
★★★★★ 5/5
GoogleMy experience of renting through Andrew Grant has been fantastic. Will was looking after us after we were accepted for the property. He was professional, friendly and very responsive to all my emails, requests and questions. Kept us in the loop with any updates ensuring we were able to push things through as quickly as possible. Highly recommend, great team - thank you!
Danielle · 31 May 2023
★★★★★ 1/5
FacebookAbsolutely horrendous experience with this company. The owner has failed to abide by clear directions. Now attempting to extract money even when we have no contract in place.
I’d seriously never use this lot again.
Barry · 25 June 2025
Agent replied · 24 October 2025
This post warrants a comprehensive explanation for what has been, and remains, an incredibly complicated situation.
We were instructed to sell four joined properties in 2022 by the two vendors of this property who were divorced and whose personal relations and cooperation over disposal of assets had broken down. This made communications with one or both of them complex and, at most times, impossible. The properties were launched to the market in 2023 and, to date, we have had 166 recorded conversations with the vendors, an estimated 40 plus calls to one of the owners of Andrew Grant private mobile and 173 vendor emails. We conducted 88 viewings and received 26 offers, many at the price point required, but none of which were agreed by both parties. In total, this amounted to many hundreds of hours of work.
Due to the impossibility of the situation, we withdrew as agents in 2024, only to be reinstructed the same year via a family court order over which we were not consulted. The order instructed us to submit a marketing plan, which we subsequently did, having in mind at all times that it is our legal obligation to work for the benefit of both vendors. This was made particularly difficult due to breaches of listed building consent and late changes of information regarding standard planning permissions obtained. The vendor posting here did not agree with our proposed solution, which was designed to offer the best return for both parties and went on to oppose it in court. We understand that the court has subsequently varied our appointment, again without reference to us and we are at the time of this response still awaiting sight of that order. Up until that time, we remain engaged and of the opinion that our marketing plan, whatever agent is engaged, is the only equitable solution.
Meanwhile, our fee, if it becomes due, seems very reasonable for the three years and many hundreds of hours of hard work put in. Finally, it is worth saying that we have had no similar complaint from the other vendor.
★★★★★ 1/5
GoogleAfter spending long time finding are forever home, we managed to find the one we thought was it
After contacting the estate agent, Andrew Grant, we put in the asking price and was lucky enough to be accepted
Which we had an email confirming
We paid over a holding fee of £500, which in their accepting letter, said it was for holding the property and taking it off the market with sold to terms and conditions
But after a couple of days, we noticed they hadn’t taken it off the market or marked it as sold.
We started the legal process with Solicitors and paid initial fee to them.
After about a week, one of their agents from Andrew, Grant phoned us and said that someone else had seen it put in a higher offer so basically the house was pulled from underneath us with no warning then we had problem of trying to get the money back off Andrew, Grant and our solicitor they did pay up but if you’re thinking about buying a house please do not use Andrew Grant as they have no interest in you at all, you’re just a money making opportunity and if they can screw you over for an extra couple of hundred quid in commission, they will my partner was absolutely devastated. It feels like you’ve been kicked in the teeth.
I won’t be using them ever again, or recommending them to anyone
Mark · 1 April 2023
Agent replied · 30 July 2023
Dear Mr Tayler,
We fully understand your disappointment but this situation was not within our control. As I think we pointed out to you, we are obliged by law to report to the vendors any new offers that we receive. It is then up to the vendor whether they wish to accept a new offer. This does not happen very often but as stated, is completely outside of our control. Your assertions regarding our motivations are therefore totally without foundation and we would respectfully ask that you withdraw them.
Having checked, we received your reservation fee on the 2nd of this month (March 23), an alternative offer was accepted by the vendor on the 8th and your reservation fee was processed back on the 9th (yesterday) without dispute or delay. Opposite to the inference in your comment, your case serves to demonstrate and highlight that our returns process is extremely prompt and trouble free.
Finally, our record of conversations suggests that you paid money in advance to a surveyor (not a lawyer as you now state in your comment). You may recall that to help you, we offered to assist in pursuing the return of any such unused funds.
Given the facts we would ask that you reconsider your comment where appropriate. In the meantime, we do understand your frustration and are sorry that you lost out on this occasion.
★★★★★ 5/5
GoogleCharlotte Fisher and her team have been absolutely fantastic.
They've help us sell our flat for a really good price and have been more than professional the entire way!
Which wasn't very long because Charlotte sold it within a few days! Incredible.PositiveResponsiveness, Quality, Professionalism, Value
Joseph · 27 August 2021
Agent replied · 30 July 2023
Good morning Joseph and thank you for your 5-star review of our service. We pride ourselves on providing exceptional support and will let Charlotte know about your feedback. Stay safe and kind regards from all at Andrew Grant.
★★★★★ 4/5
View AgentsChloe Darcy Marla
From Day 1 of renting Andrew Grant lettings in Worcester I have had the pleasure from dealing with Chloe, she's been friendly and approachable and resolved any issues I've had in a swift and helpful manner. I'd recommend Chloe as an agent to any of my friends looking to rent a property.
Many thanks Chloe.
Stephen · 21 February 2017
Agent replied · 2 March 2017
Thank you for taking the time to provide us with your feedback, which will be of great assistance to us in our continued effort to improve our service.
If we can be of any help to you with your present or future property requirements, please don’t hesitate to contact us on 03302 211 222, or email pm@andrew-grant.co.uk
Many thanks again from all at Andrew Grant Property Management.
Kind regards,
Andrew Grant Customer Support Team.
★★★★★ 5/5
GoogleAndrew Grant have been very helpful during our moving process! All the staff - including Karla, Melanie and Jake have been really friendly and very quick in responding to any of our queries. I would really recommend :)
Julia · 3 October 2024
★★★★★ 5/5
GoogleExcellent thanks Karla could not have done any more for us and nothing was a problem/issue. Karla is a pleasant person in voice and attitude to us the customer and I hope she goes higher in the business she is in.
Stuart · 12 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
