Andrew Grant reviews from tenants

★★★★★ 5/5

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Property Management Service

I have recently moved into rented accommodation managed by Andrew Grant and RUTH BUSBY has been very helpful and efficient in the short time I've dealt with her - she is friendly, approachable, thorough and very much on the ball in contacting the relevant people to get the issues looked at / sorted. This truly is immensely appreciated - not only does it provide peace of mind, it also saves me a lot of time / effort not having to keep following-up - I know things are in hand. A great service so far, thank you Ruth.

Nicola · 1 October 2016

★★★★★ 5/5

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Excellent Service

I would like to nominate Leanne Fletcher for her exemplary service to me. Throughout my rental I have felt at all times she has dealt with me professionally but also as a friend and a valued tenant.. Recently she has had to liaise with other parties on our behalf. During this time she has kept me in constant touch with progress and offered me honest , knowledgeable and helpful advice. I have a chronic health condition and recently undergone major surgery, during which time Leanne has shown understanding and sensitivity with timing the Inspections for when I am feeling well enough. She is also very kind to my little dog ' Pixie '; she picked up on his shy nature very quickly and she is always very comforting and gentle with him. I would highly recommend Leanne; she has resulted in the rental process being a very positive experience for myself and my family.

Zoe · 30 September 2016

★★★★★ 5/5

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Excellent service

As someone that has rented for quite a few years because of the nature of my job I've had many dealings with lettings agents. Most of these experiences have been horrendous. So having to move again, to a different city, filled me with anxiety with the prospect of dealing with yet another incompetent letting agents. Thankfully Megan & Louise at Andrew Grant has made the whole process easy and completely stress free. Both instantly put me at ease and all queries were taken care of straight away. Thank you for your efficiency and amazing customer service.

Allaina · 29 September 2016

★★★★★ 5/5

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Very friendly, quick response, efficient

For more than 2 years now, I have been living as a tenant at a property managed by Leanne and I couldn't be happier or more satisfied because in the last 2 years, she has been really quick to sort out any breakdowns or faults that have happened in the house. She always knows exactly who to call or what to do in the event of any problems. Because of this, I see myself living at this property for the foreseeable future. Thank you so much Leanne! You are excellent at what you do.

Obianuju · 21 September 2016

★★★★★ 5/5

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Total star!

Earlier this year my partner and I needed to leave our rented property at very short notice, following a sudden and serious illness in the family. We have been fortunate enough to liaise with Chloe, whose friendliness, professionalism and understanding has made what could have been a doubly stressful time far easier to bear for both of us, and we massively appreciate all her help in this process. Cannot recommend the service highly enough. Very many thanks :)?

Lizzy · 13 March 2017

★★★★★ 5/5

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Chloe has been great with everything i needed!

Whenever i had a question or an issue with the property i was renting with Andrew Grant (14 Squirell Drive, Worcester) i have always been able to rely on Chloe to deal with it straight away. Also her friendly attitude and manner on the phone makes ringing up with an issue alot easier! She has been great and i would like to say thanks alot to Chloe and everybody else at Abdrew Grant!!

Tom · 17 November 2016

★★★★★ 5/5

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Leanne Fletcher

As a tenant over the past two years, I have dealt with Leanne (and Karen who is also excellent) a number of times regarding any issues. I always receive a quick and professional response. If there are any maintenance issues, Leanne soon arranges for these to be resolved without the need to keep chasing up. She delivers a professional but friendly service.

Gareth · 1 October 2016

★★★★★ 4/5

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Chloe Darcy Marla

From Day 1 of renting Andrew Grant lettings in Worcester I have had the pleasure from dealing with Chloe, she's been friendly and approachable and resolved any issues I've had in a swift and helpful manner. I'd recommend Chloe as an agent to any of my friends looking to rent a property. Many thanks Chloe.

Stephen · 21 February 2017

★★★★★ 5/5

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Wonderful customer service

Leanne Fletcher has dealt with our tenancy for 2 years and has always gone above and beyond to help us in whatever way she can. Our tenancy has recently moved to Andrew Grant from another company and we are happy that she will be our point of contact here. Karen is also extremely helpful!

Jade · 11 October 2016

★★★★★ 5/5

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Chloe Darcy follows things up.

Chloe is usually available for any queries and tries her best to be clear about matters raised and connect with other parties to reach a solution. Thanks to Chloe issues are raised and actions are taken as far as the agent can. I appreciate being kept informed as events unfold.

Andy · 30 June 2017

★★★★★ 2/5

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Poor out of hours support

I recently had to contact Andrew grant property services on a Saturday due to boiler issues. Three telephone calls and an answer machine later and I obtained a mobile number which, also went to answer phone. The message asked politely for my details where, within the hour someone would return my call. I waited patiently ........for 2 days before Monday morning came round and I was forced to spend the weekend without heating. Natalie answered on behalf of property services and, to her credit got everything instigated for a call out. In short, Natalie was brilliant but the out of hours support is a failure. Other dealings with Andrew Grant to date are fine.

Mark · 15 October 2015

★★★★★ 5/5

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Swift customer service

I recently moved into my flat let by Andrew Grant but paid my first months' rent too early. Chloe was very quick in answering my queries about this issue so I couid be refunded, I am very satisfied with her professionalism and courtesy.

Jeremy · 15 October 2016

★★★★★ 5/5

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Leanne Fletcher..........Awesome!!

Leanne is a consumate proffesional Knowledgeable. Informative. Trustworthy. Caring. Customer service perfection. She is a credit not only to herself, but also to the company she represents. I would recommend her to everyone who is buying or selling or letting a property.

Ricky · 30 September 2016

★★★★★ 5/5

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Excellent customer service

I would highly recommend using Andrew Grant if you get an agent like Chloe working on your behalf. Chloe has been great and has made renewing our tenancy stress free. Throughout the tenancy Chloe has been on hand should we have any questions and has been quick and supportive with all her responses. Chloe has kept us informed and has been a pleasure to deal with. Great service all round.

Vicky · 13 April 2016

★★★★★ 5/5

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Fantastic service

We collected the keys this morning. We had an issue with the radiator in the master bedroom. I spoke to Natasza and within a couple of hours an engineer was with us and had found a solution to which Natasza called to confirm, it is a breath of fresh air to have a good agent after the previous company we were with. Thank you so much

Eloise · 16 March 2018

★★★★★ 5/5

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Friendly, helpful and fast service

I have been very impressed with the friendly, helpful and professional service Leanne has provided me with. Queries are being replied to quickly and with a smile. I can highly recommend Leanne.

L · 25 September 2016

★★★★★ 5/5

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Super helpful.

As a tenant of an Andrew Grant managed property, Chloe Darcy is always really helpful and sympathetic whenever I have any problems and is keen to get any issues resolved.

Chloe · 25 July 2017

★★★★★ 4/5

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Helpful, efficient and polite.

Ms. Eaton was our contact person since we came to our current tenancy. In all dealings we had with her, she was always very polite, efficient and helpful. We hope she will never loose these qualities! 4 stars instead of 5, because there should always be room for improvement, but we did not find any fault in her professional conduct.

A · 14 April 2016

★★★★★ 5/5

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Always helpful

Superb service, extremely helpful! Louise Winnall deals with everything and is super efficient with contacting me back, getting things sorted for me! Thanks so much Louise!!

Katie · 14 February 2017

★★★★★ 5/5

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Faultless!!!

Andrew Grant were always friendly and happy to help with any queries or issues we had. I've rented in various places for 18 years and have never been more impressed with an agent. Keep up the great work AG! Special thanks to our main contact there, Chloe Darcy. Quick to respond, friendly and a pleasure to speak to.

Daniel · 17 June 2016

★★★★★ 4/5

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Always at the end of the phone

This is mine & my partners first experience of renting & although we had some ups and downs during the first stage of moving in. Andrew Grant have helped us through & are always there for advise. Natalie Eaton is very professional & always helps us wherever she can and is very competent at her job. Very pleased.

Sarah · 3 April 2016

★★★★★ 5/5

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Always helpful

It depends on which department you're speaking to, some are brilliant and some are awful, very happy with property management though, especially Chloe.

Anonymous · 19 June 2017

★★★★★ 5/5

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Always ready to help

I have been renting through Andrew Grants for 6 months now, and Natalie Eaton has been my first port of call for any issues I have had with my flat. Any issues have been dealt with promptly and professionally, I know I can rely on Natalie to resolve things for me.

Stuart · 2 April 2016

★★★★★ 5/5

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Chloe Darcy

Easy to talk too, perfect manners and great communication. Responses are dealt with quickly and if I miss posting or have been delayed Chloe is patient and seeks solutions to remedy the situation. I feel at ease talking to Chloe and this doesn't happen often with agents of various companies.

Zvezda · 30 September 2015