Andrew Grant Worcester reviews from landlords

★★★★★ 5/5

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Review of Chloe Darcy

Chloe has been a trusted suppprt as we embarked on our first year as landlords. Most recently she has been able to give sensitive advice regarding a potentially tricky situation with outgoing tenants. Chloe answered my questions professionally and provided the right level of detail and guidance for us to be able to make good informed decisions about the way forward. She has always been prompt to respond to us and ensured that a colleague was fully briefed on a day she was unavailable. I throroughly recommend working with her.

Jo · 21 June 2017

★★★★★ 5/5

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Commending Chloe Darcy in Lettings

I am writing to commend Chloe Darcy. She has been dealing with No.8 The Sidings, Hagley for some time now and really is the best representative at Andrew Grant that I have dealt with over the years, and it is over ten years now! In fact, I have three other properties in Manchester, Leeds and Nottingham and none of the representatives of the management companies I have worked with, in relation to those properties, come anywhere close to meeting Chloe’s professionalism and conscientious attitude. Chloe sounds quite young but always sounds very positive and is extremely conscientious and enthusiastic about her input. Most important to me, Chloe always keeps me informed about everything that is going on regarding the apartment, without me having to keep ringing the office. I appreciate all her work on my behalf and long may she be my 'link'. I have commended Chloe before but continue to do so because she has such an incredible commitment to managing my property and solving any problem that arises, working extremely hard on my behalf. It has been particularly vital to me over the last few months as my mum (who is ninety-one years old and has dementia) has been very ill, with a month in hospital during June, then a move into a care home. This time was extremely traumatic for me, especially being the only child and the situation continued until April 9th. this year when she sadly passed away.. Throughout this traumatic time, Chloe has been incredibly sympathetic to my situation and has always managed to put my mind at rest, whatever issue has arisen regarding the management of my property, for which I am so very grateful. One really endearing quality about Chloe is that she is so modest about her achievements, responding to praise with comments such as: 'as a fully-managed landlord you are paying the company for me to manage the property in full and I can only hope you are pleased with my service and efforts'. I am certain that it is not just me who benefits from Chloe's conscientious efforts and kindness, but that all of her clients receive just the same commitment and we are all very fortunate to have her looking after our affairs. I look forward to meeting her at some point in the future to be able to thank her in person. Until then, I continue to pass on my most grateful thanks in writing. Cherryl Whittlestone

Cherryl · 9 November 2016

★★★★★ 5/5

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My view as a newcomer to Grants

I have recently chosen Grant as my managing agent because of my dis-satisfaction with the previous one. I was left with quite few problems to solve which I considered to be pre Grant and, therefore, my responsibility. I decided to talk to Jermaine, the person who would be my main contact. He was so kind and helpful. Jermaine is a credit to Grants and I hope he stays with you for many years to come.

Pauline · 25 November 2016

★★★★★ 5/5

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Outstanding performance always

Chloe has such an incredible commitment to managing my property and solving any problem that arises, working extremely hard on my behalf. Whatever issue has arisen regarding the management of my property, Chloe has immediately informed me and implemented the strategies to solve it, for which I am so very grateful. Chloe always sounds very positive and is extremely conscientious. Most important to me, Chloe always keeps me informed about everything that is going on regarding the apartment, without me having to keep ringing the office. One really endearing quality about Chloe is that she is so modest about her achievements, responding to praise with comments such as: 'as a fully managed landlord you are paying the company for me to manage the property in full and I can only hope you are pleased with my service and efforts'. I am certain it is not just me who benefits from Chloe's conscientious efforts and kindness, but that all of her clients receive just the same commitment and we are all very fortunate to have her looking after our affairs.

Cherryl · 18 November 2015

★★★★★ 5/5

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Effective, efficient and professional service

I have been working with Chloe and Hannah for 8-9 months now and they have both been incredibly helpful with finding tenants and helping us deal with difficult tenants (found by our previous agent) Communication has always been prompt and when ever I have asked their professional advice on various property related situations they have always given me a helpful response. Mr Grant you have 2 little gems which you should keep hold of, they are a credit to your company.

Robert · 21 August 2015

★★★★★ 5/5

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Excellent friendly service from Louise Winnall

Louise has been managing our property for us as we currently live overseas. The service we have received has been excellent and gives us piece of mind as we are so far from home.

Sara · 27 September 2016

★★★★★ 5/5

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Very helpful in sorting out inherited problems with my rental propery

This was a PLJ tenancy taken over early 2016. Louise W. has been excellent in recommending and guiding the termination of the tenancy and assisting with the clear up operation for the outgoing tenant. As a result I am hopeful of securing a new tenant shortly having carried out extensive property renovation still underway. . There are difficulties to be overcome regarding tenants liabilities for the damage caused during occupation and Louise will hopefully be able to further guide me on the way forward. to recover the sums due.

Bruce · 4 October 2016

★★★★★ 4/5

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Landlord Comments

I have found Chloe to be professional and particularly helpful in acting as an intermediatory. She managed to secure a positive outcome for both myself and my previous tenants.

Amanda · 24 July 2017

★★★★★ 5/5

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Natalie Eaton

Natalie has been excellent at managing my property for me. She is very professional and approachable. If ever I need her advice, she is only a phone call away and quickly deals with any issue efficiently and quickly. I always know that I can rely on her and have absolute confidence in her abilities. A pleasure to deal with.

Beverley · 2 April 2016

★★★★★ 5/5

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Friendly and efficient service

Chloe could not have been more friendly and efficient even if she had tried to be

Adrian · 3 October 2016

★★★★★ 5/5

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100% Efficient

Chloe is very good at keeping us up to date with all aspects of our tenants/lettings etc. She anticipates situations before they arrive and acts accordingly but always checks in with us first. Chloe is a pleasure to deal with and always so helpful.

Denise · 11 April 2016

★★★★★ 5/5

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Chloe is always willing to help and is polite and cheerful on the phone.

Chloe is quick to get back to us if she is unable to give us an answer at the time. She is thorough and good at her job. I find Chloe a pleasure to deal with.

Melanie · 6 September 2015

★★★★★ 5/5

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Louise Winnall and the grumpy landlord

After a bit of a tetchy start, mainly through a certain grumpiness on my part due to some of your admin procedures, However after a few years, I have been well and truly won round by Louise. I have nothing but praise for her - she is always polite, attentive and efficient. She has dealt with some difficult situations with nothing less than a desire to see that all parties are happy. It's now become a delight to deal with her - it really does feel as though she is on my side. whenever there is an issue to resolve.

Bruce · 9 February 2018

★★★★★ 5/5

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Wonderful Leanne Fletcher

I have not met Leanne, but in the few years that she has been managing my two small properties, she has been unfailingly efficient, charming and helpful. Any query is answered and dealt with satisfactorily and immediately. She is an absolute star, and I have recommended her to friends.

Lucy · 22 September 2016

★★★★★ 5/5

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Natalie is efficient and extremely professional..

We have been dealing with Natalie for several months since our previous agent was taken over by Andrew Grant.. She is always attentive to our and our tenants needs and requirements and always acts in an professional and helpful manner. She is efficient in handling quotes, problems and day to day matters. I think that she is probably the best co ordinator we have had in the 18 years we have been letting out properties.

Kathryn · 31 August 2015

★★★★★ 5/5

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Chloe Darcy

Chloe is professional and responds within a timely manner to resolve questions/issues for me. I feel that my house is being well managed with Chloe.

Anonymous · 15 October 2015

★★★★★ 5/5

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Handling of tenant

Thank you to Louise Winnall and her team for helping me the ending of a contract with a tenant.. I appreciated the guidance offered.

Shelley · 21 September 2016

★★★★★ 4/5

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Helpful and professional

Natalie is always helpful and professional in my dealings with her as a landlord.

Jenny · 4 April 2016

★★★★★ 5/5

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Jermaine Hines

Jermaine has Ben my main point of contact with Andrew Grant. Throughout he has been good humoured and attentive. He has put up with a stream of calls from regarding tenants and their failings! He has sympathised with us regarding our difficult patches and laughs at my attempts at humour! All in all a star!

Penny · 14 February 2018

★★★★★ 5/5

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great to deal with

Louise Winnall MARLA is very helpful and promote to deal with any inquiry or problems, i am very happy to deal with Louise Winnall ., always comes across as positive person., polite and outstanding in helping out with problems..

Richard · 19 April 2016

★★★★★ 5/5

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Extremely professional and courteous

Natalie has managed numerous of my properties and has proven to be an excellent help in ensuring my rentals are stress free. She is polite, attentive and extremely competent in dealing both with tenants and landlords.

Mayur · 14 April 2016

★★★★★ 5/5

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Professional, appropriate and prompt advice, by email and phone

For organising contractors to attend to work on the property and instigating and following up inspection reports, Louise Winnall has provided excellent service which is much appreciated.

Richard · 8 February 2018

★★★★★ 4/5

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Communication is very good - we have a good relationship with our contacts at andrew grant.

Mel · 3 November 2015