Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,877 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,877 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,891
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
GoogleI would recommend Charters to anyone looking to buy or sell locally. They are an extremely professional business who get results. I would particularly single out the efforts of Nony Kerr Smiley who was committed to our sale from start to finish and went above and beyond.
5/5
GoogleGreat quick response to enquiries about viewings and they keep you in mind for similar properties. The staff are very personable and helpful with any requests. I was helped through the process of quickly finding a property by Sarah Bainbridge, who was very understanding of my requirements.
Thank you Connor, Sarah will be delighted.
5/5
GoogleI had the pleasure of working on a rental property with Sarah Bainbridge at Winchester who was extremely helpful and took me step by step with a fabulous flat in Winchester. I fully recommend how committed she is with my rental and the process and very friendly
Hi Kelly! Thank you for sharing your positive review of our service.
5/5
GoogleCannot praise Sarah and Gary enough. They dealt with the rent of our house with extreme professionalism and dedication. We felt updated and supported. They suggested us on the best course of action always respecting our views. It was a truly stress free experience. Thank you Charters
Tania, thank you, this is great to here.
5/5
TrustpilotAs tenant's of a property managed by…
As tenant's of a property managed by Charters, we have been very impressed by Kim who has been very helpful and professional helping to get maintenance issues sorted out.
Thank you for taking the time to leave a review!
5/5
TrustpilotEdward came to value my home
Edward came to value my home. Genuinely nice chap, didn't give me a hard time when I wasn't sure if I wanted to sell or stay. Has given me invaluable advice.Would recommend.
Samm, thank you for taking the time to leave a review!
5/5
TrustpilotElla Burnet…
I've been mainly spoken to Ella Burnet from the Southampton rental section. She was very kind, caring to my situation. Always called me when she said she would, work permitting. A delightful lady and congratulated me when I was successful.
Hi Claire, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotAmazing job
Amazing job, from my agency contact Nicola Jeffrey, a very professional job, and even before I expected. Aso same quality from the trade. So, thank you!!!!!!1st yo Nicola Jeffrey (my first contact point)2nd The landlord 3rd The trade. Súper job!!!
Hi Pablo, thank you so much. Nicola will be delighted with this.
5/5
The Trusted AgentHelpful and Cheerful
Liz was very helpful throughout our process of buying a house. She was also cheerful every day.
Thank you for your 5 Star Review, again! As you know, this is much appreciated.
5/5
The Trusted AgentVery informative and professional
We found exactly the property we were looking for, Jas helped us through the processes quickly and professionally...
Thank you Chris. Delighted to receive your 5STAR review of Jas at Charters Winchester. Glad to hear everything was to your satisfaction. Many thanks for taking the time to endorse Jas.
5/5
TrustpilotSales
Tilly in sales was very attentive to my situation. Quickly responded with property options and was happy to have honest feedback to help her understand my specification.
Thank you for the review, Tilly will be delighted!
5/5
GoogleThank you for your help (Sarah)Although I did not find the right house in the end, but thank you very much for your enthusiasm and hard work to help me .
5/5
TrustpilotThe problem was dealt with very quickly…
The problem was dealt with very quickly and effectively. Great service
5/5
TrustpilotProfessional agency
I had a great experience viewing the property. The communication was excellent, and the entire process was smooth and professional. Highly recommended!
Thank you for the review!
5/5
GoogleI highly recommend the Charters Estate Agents in Winchester. Cameron Broom, in particular, was professional, knowledgeable, friendly, and a great listener. He really worked on understanding our rather unique situation and provided much needed information, guidance, and support.
Thanks Gary!
5/5
The Trusted AgentChartered Waters
Jo has kept us regularly updated with progress reports and been a conscientious and reassuring voice throughout
Thank you Rupert for your 5STAR review for Jo at Charters Winchester, thank you for your time and feedback it is most appreciated.
5/5
TrustpilotJust want to say that Lily and Harrison…
Just want to say that Lily and Harrison saved the day by organising a let in record time for me. Thanks again great service :-)
Thank you for taking the time to review the service you have received. Lily and Harrison will be so pleased!
5/5
TrustpilotGreat experience! Thanks!
I couldn't have completed this process without Sarah guiding me throughout. She was so helpful and answered all questions immediately. She came out with me to allow viewing and measuring. Thanks to you Sarah!
June, thank you for leaving this review, Sarah will be pleased!
5/5
TrustpilotThanks Charter!
I rented a property Nov 2021 which ended buying same property few minutes ago! from letting contract to purchase, I received fast and professional support from Charters team! well done all. I am not hesitating to recommend using their services to all my friends.
Thank you so much.
5/5
TrustpilotHad a great experience with Sarah &…
Had a great experience with Sarah & Gary from Charters letting department. Great job letting our apartment for the last few years. Would highly recommend
Thank you Callum, this is much appreciated.
5/5
GoogleEveryone we've dealt with at Charters for letting out our property has been friendly, helpful and efficient. Having dealt with them when we bought the property a few years ago, we didn't even look elsewhere for letting it out. They haven't disappointed - strong reputation, well earned.PositiveResponsiveness, Quality, Professionalism
Thank you for the review!
5/5
TrustpilotGreat staff all were amazing in helping…
Great staff all were amazing in helping me with my move. Very helpful throughout
Joe, thank you for the team review based on the service you received. Great to hear.
5/5
TrustpilotReally friendly & professional lettings…
Really friendly & professional lettings team - nothing is too much trouble for them and any queries have been answered quickly! Thank you so much, especially to Thomas & Martha, for making the rental process a really smooth one for us. 🙂
Charlotte, thank you for the feedback, both Thomas and Martha will be delighted.
5/5
TrustpilotGreat agents
I've had a wonderful experience as a buyer with Charters. All the staff are very knowledgeable, transparent, and are happy to help. I'm looking forward to completing a purchase with these agents.Thank you
Thank you Reena!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
