5/5
TrustpilotSophie in the Southampton office…
Sophie in the Southampton office provided a very helpful, friendly and efficient service which made the whole process much easier. Many thanks👍🏼
Agent replied · 24 August 2024
Thanks!
Trusted Agent profile · Winchester · Hampshire
Verified
Charters Winchester reviews
★★★★★
2,873 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,873 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,887
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers226 reviews
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJake Davis has provided helpful updates…
Jake Davis has provided helpful updates and kept in touch throughout all stages of the new tenancy. The re-letting has been handled quickly and efficiently by all members of the Charters team. Many thanks, Jon
Agent replied · 19 June 2024
Jon, thank you for writing the review, it is much appreciated.
1/5
TrustpilotThe worst letting agency I’ve dealt…
The worst letting agency I’ve dealt with (money grabbers) and totally unprofessional, I’ve lost almost 2k because of these agents. Not only was the central heating not working without my knowledge it was raising my electricity bill to 350 per month!. When notified to seek compensation as it’s the landlord/landlady’s responsibility to keep everything in the property in check before and after a tenant enters, simply said “because you didn’t report it sooner you are liable”. That kind of behaviour is toxic and not fair, you pay for the goods and you get the goods but not with this case. The house was not in good condition when entering, one of the worst rat infested houses too. Not only was the inventory clerk unprofessional he/she missed so many defects and the way they hid things with the photos in check in is appalling. Literally lost for words on what’s unfolded, I should’ve went legal and taken everything I could. Be aware people don’t let the reviews fool you and triple check everything because they cannot be trusted, I wouldn’t even recommend them just move to another letting agency.
5/5
TrustpilotHelpful and friendly
Our letting agent Lily mott was very helpful and friendly and helped us find a property very quickly, she was very efficient and professional.
Agent replied · 24 August 2024
Thank you!
1/5
TrustpilotFrom bad to worse
Started out a great experience which turned bad! Terrible management when it came to the sale of my property which resulted in a lot of money and time being wasted. They were very quick to ring and ask for a good trustpilot review after the valuation was done however, every part of the sales process that came after this was terrible. As a result of this, the sale of the property has fallen through.
5/5
TrustpilotI have recently rented a property…
I have recently rented a property through Charters Winchester. The service and support has been great, with a particular mention to Rosie. Rosie supported me throughout the process, dealt with my many requests to change times and organise viewings! I would recommend using Charters.
Agent replied · 29 July 2023
Thank you for the review, it is much appreciated!
5/5
TrustpilotHave dealt with charters for a couple…
Have dealt with charters for a couple of years now and their communication has always been top notch from start to finish. Reccomend 100000%
Agent replied · 24 August 2024
Great news!
5/5
TrustpilotReview
In terms of communication, consultation and service which she working for , I don’t think that can be better than Sophie did.The best!
Agent replied · 24 August 2024
Thank you for the 5-star review!
5/5
TrustpilotAmazing experience so far.
Amazing experience so far with looking for our new home. Our Estate Agent, Kerry Little, was professional, knowledgeable and extremely helpful.
Agent replied · 24 August 2024
Wonderful news. Thank you!
5/5
TrustpilotCompleted on my house sale today
Completed on my house sale today. Charters have been excellent and highly professional throughout the sales process.
Agent replied · 23 October 2024
Thank you!
5/5
Trustpilotgreat service
Sophie from lettings was very cheerful and helpful person. It was a lovely experience and she helped us find an amazing property with all the goods we wanted. Would highly recommend.
Agent replied · 19 June 2024
Thank you for the recommendation!
5/5
TrustpilotWonderful service
Wonderful service, very friendly staff, great communication with Cameron Broom who is very kind, patient, efficient, helpful and has explained everything fully. We would highly recommend Charters!
Agent replied · 19 June 2024
Thank you for the 5-star review!
5/5
TrustpilotCharters
Nicole and the whole team at Charters have made the process to the point of the house going live as seemless as possible, answering questions quickly and efficiently. It has been a pleasure working with the team so far
Agent replied · 26 August 2023
Thank you Deborah, for the amazing review!
5/5
TrustpilotHelp to first time renter
First time looking for rentals Andy Jerrum has helped greatly. Very professional and polite. Helped by explaining the process to someone with no experience in the rental process.
Agent replied · 19 June 2024
Thank you for the 5-star review!
5/5
TrustpilotProperty quick and easy
Steven and his associates have been very helpful and Professional.They gave me all the information and guidance on selling my property and completed it in a quick time scale.I would highly recommend this company. THANKYOU
Agent replied · 25 November 2023
Thanks Tina!
5/5
TrustpilotCharters have been helpful in my search…
Charters have been helpful in my search for my next home and selling my current home. They are flexible and accommodating and easy to deal with. I can specifically commend Katie the Sales Manager however all of their staff have been pleasant to deal with.
Agent replied · 29 July 2023
Hi Vincent, thanks for leaving this review!
5/5
TrustpilotSmooth process thanks to Charters!
Had a great experience with the Bishops Waltham branch, buying our first house has been such a smooth process thanks to them. Special thanks to our Sales Progressor, Stephen who has been so helpful throughout!
Agent replied · 25 November 2023
Thank you for the review, it is much appreciated.
5/5
TrustpilotTilly goes the extra mile
During our house search, Tilly at Charters was the most proactive Estate Agent we came across in terms of communication and her drive in finding a property for us. Refreshing
Agent replied · 19 June 2024
Thanks Ryan! A wonderful review for Tilly.
5/5
TrustpilotEnjoyed good and prompt service while…
Enjoyed good and prompt service while looking for a rented accommodation from Amelia. Would work with them again.
Agent replied · 23 October 2024
Thank you Rissikat, this is much appreciated.
4/5
TrustpilotCharters Sales
The sales team were great and communicated well with us during the sales process.
Agent replied · 29 July 2023
Sara, thank you for taking your time to review our services, this is great to hear.
5/5
GoogleI would recommend Charters to anyone looking to buy or sell locally. They are an extremely professional business who get results. I would particularly single out the efforts of Nony Kerr Smiley who was committed to our sale from start to finish and went above and beyond.
5/5
GoogleGreat quick response to enquiries about viewings and they keep you in mind for similar properties. The staff are very personable and helpful with any requests. I was helped through the process of quickly finding a property by Sarah Bainbridge, who was very understanding of my requirements.
Agent replied · 28 October 2023
Thank you Connor, Sarah will be delighted.
5/5
GoogleI had the pleasure of working on a rental property with Sarah Bainbridge at Winchester who was extremely helpful and took me step by step with a fabulous flat in Winchester. I fully recommend how committed she is with my rental and the process and very friendly
Agent replied · 28 October 2023
Hi Kelly! Thank you for sharing your positive review of our service.
5/5
GoogleCannot praise Sarah and Gary enough. They dealt with the rent of our house with extreme professionalism and dedication. We felt updated and supported. They suggested us on the best course of action always respecting our views. It was a truly stress free experience. Thank you Charters
Agent replied · 28 October 2023
Tania, thank you, this is great to here.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Want Charters to help?
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
