Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,880 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,880 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,894
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Throughout a complicated negotiation, Nony maintained a professional, good humoured and patient attitude which was very reassuring. One felt always that the ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotLily Mott and Jonny had outstanding…
Lily Mott and Jonny had outstanding customer service and were extremely helpful. Not only that but they were “human” in there interactions. Been a pleasure dealing with them.very Informative
Thank you for leaving this review!
5/5
TrustpilotAsk for Ella Burnet
Ella very helpful. She went out of her way to arrange a viewing at short notice. The effort and commitment that Ella put into this beautiful property it's a shame that the landlord doesn't get to see this brilliant side.Ella thanks for your help and God bless you.
Hi, thank you for the review. Ella will be ever so pleased with the feedback.
5/5
TrustpilotA professional agency overall
A professional agency overall. Giovanna Palmentieri at the Southampton office has been especially helpful. Fast and effective responses for repairs, inspection appointments and such, also provides flexible contact solutions when I was abroad. Great employees and agency as well.
Hi, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotAmazing service received from the team
Amazing service received from the team! Tillie in particular followed up consistently and was very patient explaining all the questions we asked.
Thank you for the review, it is much appreciated!
5/5
TrustpilotJust sold through charters very happy…
Just sold through charters very happy with the service I have received would highly recommend.luke has been lovely through out and very helpful also Cameron 😊
Michelle, thank you for the review. Both Cameron and Luke will be delighted to hear.
1/5
TrustpilotAwful
Awful. Don't be fooled by their flashy website and fancy offices. These guys turned up with prospective viewers at my rented flat with no notice and then phoned ostensibly to 'apologise' - in fact, to tell me further booking were scheduled with less than 24 hours notice in violation of the lease.Be warned also that in 2022 they took over the portfolio and staff of St Moores Lettings, which were one of the worst estate agents in Southampton. This company lied about major problems with properties in order to tenants to get them to sign tenancies, didn't fix things in the flat properly and were generally rude, unhelpful and money-grubbing. As such, be extremely wary if renting a property from Charters that was formerly managed by St Moores as there will almost certainly be serious issues with it.
5/5
The Trusted AgentSpot On Service
Nony provides a great listening and relevant opportunities service for house buyers. She's both courteous and fun to do business with..
Thanks Alan for reviewing Nony with 5STARS - glad you had a fun experience...
4/5
TrustpilotMatthew showed us around the property…
Matthew showed us around the property very well explaining us everything and answering all of our questions very well.
Thank you.
5/5
TrustpilotIt has been a pleasure dealing with…
It has been a pleasure dealing with Sophie PIncredible customer service, professional, empathetic, thoughtful and thorough! Thank you for your service thus far
Thank you for your feedback!
5/5
The Trusted AgentSupportive and proactive post-offer process
Leanne was a delight to deal with. She is passionate about her job and was very supportive throughout the post-offer process.
Carly, thanks for your 5STAR review of both Leanne and Charters in Winchester. Very much appreciated.
5/5
TrustpilotThank you forgetting my house sold in…time to go to are new lifestyle
Thank you forgetting my house sold in two days. Gemma thank you so much for helping me though all the stress. But we are there now. Great job
Thank you for taking the time to review the service you have received. Gemma will be delighted.
5/5
The Trusted AgentShe understood our requirements perfectly
She offers us properties that achieve our skills and she was very kind and professional. We were delighted with Adel.
Thank you Albert for your lovely 5STAR review of Adel in Lettings at Charters Winchester.. We thank you for your time and feedback.
5/5
TrustpilotThanks very much again to Charters for…
Thanks very much again to Charters for assisting me to find tenants for my rental property. Gary and Sarah couldn’t be more helpful and do everything possible to make the whole process a smooth one. Thank you!
Laura, thank you for the review, it is much appreciated.
5/5
The Trusted AgentBuyer and Seller
Charters handled both the sales of my current property and the purchase of our new home. Throughout the process they were very good in terms of their flexibility in viewings (one of the only agents to do Sundays and evenings) and overall their communication was excellent throughout the process. Very pleased with their performance leading to completion taking place within 10 weeks of our property first being made available.
Matthew, thank you for recognising the efforts of our staff for conducting viewings late in the evenings and across the weekend, including Sundays! Delighted to hear of your favourable experience. Thank you.
5/5
TrustpilotI’ve had excellent service from…
I’ve had excellent service from Charters. Very good advice and information throughout and always felt I could talk to them and get straightforward feedback.
Thanks for the review Nick.
5/5
GoogleWe recently started renting a house through Charters and our experience so far has been very positive. The team is friendly, professional and efficient. Leslie seamlessly took us through the steps to sign our tenancy and made the process less stressful for us. Thank you for being so helpful!
Thank you for the review, Leslie will be delighted.
5/5
TrustpilotAbove and beyond. Would recommend
Sarah Bainbridge helped us to find a beautiful flat. She was very friendly, knowledgeable and communicative. Sarah and her colleagues were very efficient, even when helping us outside of working hours and on the weekend. Overall, a great experience and highly recommend Charters.
Hi Richard, thank you so much for reviewing the service received. Sarah will be delighted with this.
5/5
TrustpilotAbsolutely 5* experience letting with…
Absolutely 5* experience letting with Charters Park Gate. From point of contact to first viewing, Jonny managed to meet my expectations with pricing and time scales. Within a matter of days, a new tenant has been found.
Thank you Georgina, Jonny will be delighted!
5/5
GoogleCharters have successfully marketed and managed our property over the last 3 years. On the most recent tenant change they have been superb in showing potential clients around and arranging the necessary paperwork to get new tenants in on time. Throughout their customer service has been excellent.
Thanks Nick for taking your time to review the service received.
5/5
GoogleOutstanding service throughout, couldn’t recommend Charters highly enough! I’ve been dealing with Rosie and she has been amazing. She has gone above and beyond to ensure that all expectations were met and her communication is impeccable. Hope to deal with Rosie and Charters for the foreseeable future.
Hi Dan, thank you for the review. Rosie will be so pleased with this feedback.
5/5
The Trusted AgentFast and Efficient Service, fantastic quality output
Really impressive service by Cathy and the team, very responsive and high quality Looking forward to a successful sale soon!
Hi Paul. Glad to hear Rob, Cathy and the Winchester team at Charters are already proving themselves to you... Many thanks for your endorsement and 5STAR review...
5/5
TrustpilotI had a great experience with them…
I had a great experience with them especially to Sophie Pickering for explaining thoroughly the essential things that I need to do. More power to your team.
Thank you Hazel!
5/5
TrustpilotGood experience so far...
The admin person I dealt with up my property online (photos etc) was prompt, helpful and friendly. Couldn't have been better. Whether the estate agent who I'll be dealing with now is as good as her remains to be seen.
Hi Clare, thank you for reviewing the service received.
5/5
TrustpilotVery helpful and quick turnaround
My wife and I went to view a property to let by Charters on a Monday, and by the Tuesday our offer had been accepted and a move in date planned. Lily, the lettings negotiator was professional, attentive and informative. Couldn’t rate the experience any better.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Throughout a complicated negotiation, Nony maintained a professional, good humoured and patient attitude which was very reassuring. One felt always that the ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
