3/5
TrustpilotI have been impressed by Amelia's…
I have been impressed by Amelia's professionalism and patience in the management of my pretenancy, Hopefully I am granted the property
Agent replied · 23 December 2024
Thank you Josiane!
Trusted Agent profile · Winchester · Hampshire
Verified
Charters Winchester reviews
★★★★★
2,877 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,877 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,891
Reviews on Trustpilot
Business-wide
Want Charters to help?
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
Want every enquiry from this page to come to you only? Upgrade to View Agents
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers123 reviews
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Buyers226 reviews
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
Landlords7 reviews
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
Tenants48 reviews
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
About Charters Winchester
Buying or Selling? Renting or Letting? Pop in and say "HELLO"
Awards
The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service for Tenants
Martha in the pre tenancy team has been fantastic, no stress about moving at all, I never had to chase as I was always kept updated, recommend to anyone looking to rent!
Agent replied · 19 June 2024
Thank you!
5/5
TrustpilotBrilliant moving in experience
Brilliant moving in experience. I was called on my move in day by Kim to introduce herself and to make me aware of the maintenance system and how to use it. Very friendly and efficient service.
Agent replied · 19 June 2024
This is great to hear, thank you!
5/5
GoogleGary at Charters Winchester was very responsive, reasonable and helpful. I can't fault any aspect of the service. Recommend.
Agent replied
Thank you for this review, much appreciated.
5/5
GoogleVery pleased with the service from Cameron helping us to find a house. Those suggested were most appropriate and mostly the sort we were looking for, and not just a mailing list. This service would be the kind we would hope for if were selling our house, much better than most estate agents.
Agent replied · 28 October 2023
Thank you for taking your time to review the service received.
5/5
The Trusted AgentOutstanding service
We have just concluded our house sale with Charters and were fortunate to have Leanne looking after us during the process. The sale was quite protracted due to the number of properties involved and Leanne proved to be extremely professional and a delight to work with. I would recommend Charters as an agency and if we were in a sale process again would be delighted to have Leanne supporting us, great job!
Agent replied · 10 January 2017
Thank you David for your lovely 5STAR review of Leanne's service from Charters in Winchester. Delighted to receive your endorsement. Thank you.
5/5
TrustpilotGreat personal service from Ash
Great personal service from Ash. He always kept me up to date with what was coming onto the market and communicated very well. He got to know exactly what I was looking for.
Agent replied · 19 June 2024
John, thank you for the review, much appreciated!
4/5
TrustpilotThe agent was on time which to me is…
The agent was on time which to me is very important.He also gave me all the information I needed so that i know what I wa getting myself in to.Vwry courteous and helpful.
Agent replied · 19 June 2024
Thank you, Michael!
5/5
The Trusted AgentEnthusiastic, helpful and a great communicator
Lily was fantastic at helping me find a suitable property to rent. She was highly enthusiastic, friendly and an excellent advocate. She comes recommended!
Agent replied · 9 August 2016
Adam, thanks so much for kindly endorsing Lily for her customer service! Thanks also for your open recommendation to others! Many thanks
5/5
TrustpilotCharters have been very helpful in…
Charters have been very helpful in trying to get us a new rental apartment. Ella from Charters has been very responsive through emails and arranging property viewings for us.
Agent replied · 24 August 2024
Thank you Nohail!
5/5
Trustpilot15 Markson Road
15 Markson RoadEveryone at Charters has been very helpful and pleasant to work with thoughout the process on Markson Road and I'd like to single out Michaela for her persistence and communication on securing the deal.
Agent replied · 19 June 2024
Thank you Alfie, much appreciated.
5/5
TrustpilotElla from Charters is very helpful
Ella from Charters is very helpful, kind and really friendly, she managed to booked me for a flat viewing in a short notice and provide me some information I need and answered all my queries. Strongly recommend her as an amazing agent and advisor.J&H Silaghi
Agent replied · 29 July 2023
Thank you for the kind words, Ella will be so pleased with the feedback.
5/5
The Trusted AgentOliver has been handling the sale of our house. He has been incredibly helpful, honest, professional and friendly. I would highly recommend his services.
Agent replied · 6 June 2016
Jemma, many thanks for endorsing Oliver and his skill set. Gratefully received. Thank you.
5/5
The Trusted AgentAssiduous, informative & courteous assitance with my search
Although I didn't end up buying through Charters, as it happened, I was impressed with the sales team, namely Robert McLaughlin and Nony Kerr=Smiley.
Agent replied · 19 May 2016
Jonathan, thank you. It is wonderful to gain honest feedback from someone who experienced customer service and appreciated it, whilst having bought ultimately via a competitor due to the dream house being elsewhere! Thanks
5/5
TrustpilotThank you Charters for all your help…
Thank you Charters for all your help and expertise in the selling of my property. I would recommend you to any of my friends and family.Everyone was so helpful and friendly during a very stressful time.
Agent replied · 19 June 2024
Thank you Cheryl, for taking your time to review the service received.
5/5
TrustpilotElla Burnet was very helpful!
Ella Burnet showed us around properties for rent, and presented her company really well, which of course reflects on the quality of their work and the houses and landlords they represent. She was more than happy to answer all the questions we had, no matter how many!
Agent replied · 29 July 2023
Thank you, for taking your time to review the service received.
5/5
The Trusted AgentNoni certainly deserves to be agent of the year!
Last year was not an easy one for housing sales but thanks to Noni's professionalism and positive approach we got there in the end.
Agent replied · 18 March 2016
Thank you Sheila for taking the time to endorse Nony for her professionalism and positivity! She is a real asset and we are most glad you got there in the end! Thank You.
5/5
Trustpilotexemplary service
The service from start to finish has been exemplary, from branch to progression all those people we have spoken to and seen have been first class. They were always happy to assist and go the extra mile to make sure all ran smoothly to exchange.
Agent replied · 29 July 2023
Thank you for the review Jonathan, so pleased to hear you had an excellent experience with us.
5/5
TrustpilotGreat service from Charters and Lily Mott!
First class service from Charters and Lily Mott who was professional, courteous and respectful during my viewing of two properties. Lily answered any questions I had and was spot on from start to finish!
Agent replied · 19 June 2024
Thank you for the five-star review!
5/5
TrustpilotThe Southampton team were all fab
The Southampton team were all fab. Very professional in a market which is currently very fluctuating. That’s when professionalism really stands out. Their marketing pictures are second to none and that really counts too. Thanks guys.
Agent replied · 19 June 2024
Thank you for taking the time to leave a review, the Southampton team will be delighted.
5/5
TrustpilotVery impressive service
Very impressed with the fantastic service I recently had from Sarah Bainbridge on the Winchester lettings team. Nothing was too much trouble - she went out of her way to help.All the staff on the sales team have been very courteous and polite. Overall a very professional experience so far.
Agent replied · 29 July 2023
Thank you for the review, it is much appreciated.
5/5
TrustpilotGood experience with Jules who showed…
Good experience with Jules who showed us round a property in Hampshire. Relaxed and friendly nature with good knowledge of the property.
Agent replied · 23 October 2024
Thank you!
5/5
GoogleI have had a brilliant experience with Sarah at Charters. She has been informative, helpful and kind whilst we have been going through a stressful time. She has always been at the end of the phone ready to assist and support me and I am truly grateful for her help. Thank you!
Agent replied · 28 October 2023
Thank you for the review, it is much appreciated.
5/5
TrustpilotFrom our initial enquiry Nathan at the…
From our initial enquiry Nathan at the Bishops Waltham office was friendly and helpful. We had to arrange a second viewing to check a couple of things and it was no trouble at all. He was knowledgeable, professional and nothing was too much trouble. Would highly recommend.
Agent replied · 29 July 2023
Claire, thanks for reviewing the service received. Nathan will be delighted with your feedback.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Charters Winchester
What do sellers say about Charters Winchester?
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
What do buyers say about Charters Winchester?
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
What do landlords say about Charters Winchester?
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
What do tenants say about Charters Winchester?
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Has Charters won any awards?
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Want Charters to help?
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
