Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,880 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,880 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,894
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Throughout a complicated negotiation, Nony maintained a professional, good humoured and patient attitude which was very reassuring. One felt always that the ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
The Trusted AgentCharters: Nony
Nony was great, very helpful on the final day (slow solicitor on the sellers side!) to ensure we could move into our new home before dark
Thank you Bryn for the 5STAR feedback on Nony and our Charters Winchester team...
5/5
The Trusted AgentGreat updates
Nony sends very interesting and fun emails and makes the property updates very entertaining. She also captures the local market by highlighting local news and events.
Thank you Alison for highlighting Nony's effective and fun communications with her clientele...
5/5
TrustpilotVery satisfied
I had a great experience with Charters for the purchase of my first property. I had the perfect amount of communication with Kayleigh, who was extremely helpful throughout the process. I would definitely recommend, I and plan to be a repeat customer in the future
Hi Grace, thank you for the review, it is greatly appreciated.
5/5
TrustpilotAmazing customer service
Amazing customer service, especially from Sarah Bainbridge, who was an amazing help through the whole process of finding a flat! I am very thankful for all of Sarah’s help, as this was my first time finding a flat to rent on my own, she made the process brilliant!
Thank you for the feedback, really appreciate this.
5/5
TrustpilotUsed Charters again.
Used Charters again after they were so good in selling my previous house. They continued to be excellent. The usual house selling difficulties were quickly resolved, and the whole process was smooth and uncomplicated.
Thank you, Philip!
5/5
The Trusted AgentDr Seaman's review of Leanne Conyers
Ms Conyers was an absolute model of professionalism, efficiency and kindness. I cannot praise her highly enough - she is clearly one of Charters' biggest assets.
Christopher, thanks for this glowing testimonial of our Leanne. Our staff are our strength and we do recognise that! Thanks very much.
5/5
TrustpilotIt was a pleasure meeting Ella
It was a pleasure meeting Ella. She was very polite and helpful during the viewing and answered any questions that I had about the properties. It was a very pleasant experience.
Thank you for the 5-star review!
5/5
TrustpilotLandlord abroad
I am a landlord living in South Africa and I have full trust in Peter Nobbs from Charters in managing my property from a few thousand miles away. Excellent service. Satisfied landlord
Thank you Mr Hall, Peter will be delighted to hear this.
4/5
TrustpilotGood communication and helpful staff
Good communication from Laine regarding our property and any issues. Always friendly and helpful, so easy to work with.
5/5
TrustpilotProperty Management at Charters
Clare in Property Management at Southampton, is always very efficient in dealing with any problems that occur and nothing seems to be too much trouble for her to deal with. This is very reassuring for a Landlord that there is someone you can depend on to manage your property to great satisfaction.
Thank you for taking your time to review our services, this is great to hear.
5/5
The Trusted AgentGreat experience as a buyer
Jo has been faultless - friendly, helpful and responsive throughout the transaction. I don't have any complaints and would certainly use Charters again. Thanks Jo!
Great 5STAR review for Jo at Charters Winchester. Thank you Prem for taking the time to give your feedback it is much appreciated.
5/5
GoogleCharters and in particular Alex provided me with a very friendly and professional service in my search for a property near Winchester.
Thank you for your review Sarah, much appreciated.
5/5
TrustpilotLovely, friendly staff!
I rented an apartment in Southampton via Charters and after a few initial problems relating to incomplete/incorrect information supplied to the agency staff, the experience of dealing with the agency staff and their reporting systems was great. They were very efficient, friendly and supportive. Thank You!
Thank you Roy!
5/5
TrustpilotI have dealth with Kimberley for many…
I have dealth with Kimberley for many years , she has always sorted any issues fairley and swifley in a very common sence manner for both landlord and tenant
Thank you Bernard.
5/5
TrustpilotPeter Nobbs Charters Estate Agents
Peter has always kept me informed and provided exceptional customer service which is a rare quality these daysAny situation has been handled quickly and professionally I would recommend his services any time
Thank you Christopher, great to hear!
5/5
The Trusted AgentNony Kerr-Smiley
Although we gave not actually met Nony has been so kind & helpful. She is very professional and empathetic to those buying & selling homes
Many thanks for this 5STAR review Denise, we really appreciate your feedback.
5/5
GoogleI had a flyer through the door about selling my home and I made the free valuation call out of curiosity. Steve visited and valued it, he said he had buyers who'd be interested. I started to look, found something better suited and central and before I knew it Charters had found a buyer for mine and the rests history! I put my trust in them and it paid off!
Dear Mr Spinner, thank you for your review regarding your Charters experience. We are glad to be of assistance. Thank you.
5/5
TrustpilotJessica Crouch for Lettings!
Charter’s Southampton have been so efficient. Jessica Crouch has guided me through the letting mine field with positivity and advice, even made a site visit at short notice! The whole company work as a team so any phone call connects you with a helpful response.
Hi Grace, thank you so much. Jessica will be delighted with this.
5/5
Trustpiloteverything was easy to deal with
I have a great expertise with viewing property even though I was outside if the country, Ella Burnet has helped me and my friend to view a specific property that I wanted and she made every thing easy to deal with even when I was outside of the country
Thank you Ali, for the amazing review!
5/5
Trustpilot5* all round
I cannot recommend Charters enough in helping me find a rental property recently. I have to mention personally Ella & Sam whonwent above and beyond to help! Would absolutely recommend and cannot thank them enough.
Thank you for your 5-star review!
5/5
TrustpilotElla's work ethic was truly remarkable
Ella's work ethic was truly remarkable and it was one of the aspects I cherished the most. Her unwavering dedication and genuine passion for assisting individuals in finding their dream homes were truly inspiring.
Thank you for sharing your experience!
5/5
TrustpilotWonderfully kind and professional!
Ella and Sam from the Southampton office were amazing during this process, answering all our questions with such patience and kindness. They were both very professional and have made the moving process a dream!
Thank you, Blake! The team will be delighted!
5/5
TrustpilotSarah Bainbridge from Charters Estate…
Sarah Bainbridge from Charters Estate agent was very helpful and I have been working with Charters for a very long time for both managing my rental properties and also have bough few properties thru them. It's always been a pleasure to work with the team at Charters.
Thank you so much Shan for the review, it is much appreciated.
5/5
TrustpilotHouse Hunting, Help!
I have been urgently looking for a new place to live due to mould/damp in my current flat. Ella from Chartershas been calling/emailing me as often as she can, offering new places and viewings. She really has gone the extra at a time where I’ve needed assistance. 5 Stars, everyday!⭐️
Great news and thank you Jack!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Graham wrote: "Throughout a complicated negotiation, Nony maintained a professional, good humoured and patient attitude which was very reassuring. One felt always that the ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
