Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,873 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,873 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,887
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service!
Sarah from Charter's has really made the experience of finding a new home in Winchester, a town we currently don't live in, smooth and easy for us and really appreciate all the support we have received from them.
Thank you Hannah, Sarah will be delighted!
5/5
GoogleThanks to Noni for her boundless enthusiasm and lateral thinking in helping me with my property search in Winchester.
Thank you for your review regarding Nony, we are delighted that we have been helpful during this process and wish you luck with your search.
5/5
TrustpilotCheryl in Charters Property Management…
Cheryl in Charters Property Management team was fantastic and very efficient. I had complete faith in her from the start of the process to the finish. I would thoroughly recommend Charters to any Landlord.
Kath, this is reassuring to hear, thank you!
5/5
TrustpilotA great service from all the team…
A great service from all the Romsey team (Paul, Grace and Gwen in particular) from listing and searching to viewing and then a very fast sale & purchase. A very smooth, responsive and professional service from start to finish. Listing to completion in less than 12 weeks!
Thank you so much for the review, it is greatly appreciated.
5/5
GoogleGood people who really listen when you're looking for a flat. Vikki was very easy to work with.
Dear Bob, thank you very much for taking the time to review the service you received and we will pass this on to her now.
5/5
TrustpilotVery friendly and efficient team…
Very friendly and efficient team handling my sale.The team kept in contact with me all the way through to completion.
Thank you!
5/5
TrustpilotExcellent communication
Lisa and her colleagues in the Southampton branch were very helpful and always revert back with responses to questions asked.
Thank you!
5/5
The Trusted AgentGreat serice
Kevin gave great advice in a very unpushy way and was a total pleasure to work with. I would highly recommend him.
Thank you Jo for your 5STAR review for Kevin, we appreciate your feedback and and time taken to write the review.
5/5
GoogleThanks to Noni for her boundless enthusiasm and lateral thinking in helping me with my property search in Winchester.
Thank you for your review regarding Nony, we are delighted that we have been helpful during this process and wish you luck with your search.
5/5
The Trusted AgentExtremely professional and helpful!
Gail was wonderful to work with! Very thorough and helpful throughout the entire process. I would recommend her to anyone! Thank you!
Thank you Ashley for your 5STAR review of Gail's recent rental customer service from Charters Winchester. Thanks for the open recommendations too.
5/5
TrustpilotFriendly
Friendly, helpful and knowledgeable in their areaGreat people to work with, really responsive and great attention to customer, highly recommend
Thank you!
5/5
TrustpilotThe whole team of Charters has been…
The whole team of Charters has been brilliant but my thanks and admiration goes to Steven Henry who has been an absolutely gem, very helpful kind during a stressful time.
Thank you for taking the time to leave a review!
5/5
TrustpilotIncident handling
Very happy with recent interaction with Kelly at Charters Southampton who manages my property for me.Raised tenant issue with me. Discussed likely liability. Arranged swift resolution and proposed equitable apportionment of costs.
Thank you!
5/5
TrustpilotI have just had a very positive…
I have just had a very positive experience with Charters Estate Agents in Southampton. I've made contact with Ella Burnet and she has been absolutely supportive throughout the process.
Great news! Thank you for leaving the review
5/5
TrustpilotSarah Bainbridge helped us found a…
Sarah Bainbridge helped us found a really good rental properties in short period of time. She also assist us patiently through the process. We trust Charters service.
Thank you Joanna!
5/5
TrustpilotBeing new in the country Sarah…
Being new in the country Sarah Bainbridge did an excellent job of guiding us through the process of renting a flat in Winchester.She was very transparent and responsive.Very happy with the service she provided,fast and efficient.Would definitely use the company again without a doubt.
Hi, thank you so much for the review. Sarah will be delighted with the feedback.
5/5
TrustpilotVery friendly staff and Excellent service
Very friendly staff. Excellent service. Ella Burnet, with whom I had great communication, was very kind, efficient, and helpful. She explained things in detail and answered all my questions satisfactorily.
Thank you for taking the time to leave a review!
5/5
TrustpilotLily Mott and Jonny had outstanding…
Lily Mott and Jonny had outstanding customer service and were extremely helpful. Not only that but they were “human” in there interactions. Been a pleasure dealing with them.very Informative
Thank you for leaving this review!
5/5
TrustpilotA professional agency overall
A professional agency overall. Giovanna Palmentieri at the Southampton office has been especially helpful. Fast and effective responses for repairs, inspection appointments and such, also provides flexible contact solutions when I was abroad. Great employees and agency as well.
Hi, thank you so much for the feedback, it is much appreciated.
5/5
TrustpilotAsk for Ella Burnet
Ella very helpful. She went out of her way to arrange a viewing at short notice. The effort and commitment that Ella put into this beautiful property it's a shame that the landlord doesn't get to see this brilliant side.Ella thanks for your help and God bless you.
Hi, thank you for the review. Ella will be ever so pleased with the feedback.
5/5
TrustpilotAmazing service received from the team
Amazing service received from the team! Tillie in particular followed up consistently and was very patient explaining all the questions we asked.
Thank you for the review, it is much appreciated!
5/5
TrustpilotJust sold through charters very happy…
Just sold through charters very happy with the service I have received would highly recommend.luke has been lovely through out and very helpful also Cameron 😊
Michelle, thank you for the review. Both Cameron and Luke will be delighted to hear.
4/5
TrustpilotMatthew showed us around the property…
Matthew showed us around the property very well explaining us everything and answering all of our questions very well.
Thank you.
1/5
TrustpilotAwful
Awful. Don't be fooled by their flashy website and fancy offices. These guys turned up with prospective viewers at my rented flat with no notice and then phoned ostensibly to 'apologise' - in fact, to tell me further booking were scheduled with less than 24 hours notice in violation of the lease.Be warned also that in 2022 they took over the portfolio and staff of St Moores Lettings, which were one of the worst estate agents in Southampton. This company lied about major problems with properties in order to tenants to get them to sign tenancies, didn't fix things in the flat properly and were generally rude, unhelpful and money-grubbing. As such, be extremely wary if renting a property from Charters that was formerly managed by St Moores as there will almost certainly be serious issues with it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
