Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,873 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,873 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,887
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
GoogleWe’ve been dealing with Sarah Bainbridge and the experience so far has been excellent! I run a Facilities Management business so really appreciate the level of customer service we have received especially around the efficiency with which Sarah has handled the whole process. Easily recommended.
Thank you!
5/5
GoogleIt's a pleasure to meet Sarah. She knew we had just come to England with baby, She helped us find a house at the first time and patiently answered many of our renting procedures. She is a professional agent and I really appreciate her help.
Thank you for the review!
5/5
GoogleGary, Cheryl and the whole team at Charters have been terrific in supporting us to find a private rental option for our Ukrainian guest family. Very professional, great communication and patience to explain the process to someone unfamiliar with the UK rental process. Bravo!
Sue, thank you so much for the review. The team will be so pleased with this!
5/5
GoogleI was very impressed with Jonnie and the Charters team, all were extremely helpful and worked hard to find properties that met my (admittedly fussy) criteria. Even during stressful situations and persistant questions from me and endless viewing requests they remained professional and easy to talk to.PositiveResponsiveness, Professionalism
Hi Andrew. Thank you so much for taking the time to write this review. It is greatly appreciated.
5/5
The Trusted Agentexcellent service
Jo was friendly, helpful and informative. Always quick to respond to any questions and very efficient.
Hi Louise, many thanks for the positive feedback on Jo from our Charters Winchester branch. 5STARS much appreciated...
5/5
TrustpilotCharters provide helpful
Charters provide helpful, efficient and professional service. Tilly provided great support throughout.
Thanks Sophie, this is great to hear.
5/5
GoogleWe recently let a property from Christina Grigor at Charters in Winchester. Christina was extremely attentive and no ask was too much, despite what hour of the day! We would highly recommend Christina and the team.PositiveResponsiveness, Quality, Professionalism
5/5
The Trusted AgentLiz was very helpful
Liz provided professional help in our viewings of properties and in our business with Charters.
Thanks Andrew for your 5STARS and acknowledgement of Liz at Charters Winchester, we appreciate your time and feedback.
5/5
TrustpilotVery professional
Very professional, everything is done quickly. Lily and Harrison have responded to all the queries and made the process of renting very easy.
Thank you Pawel!
5/5
TrustpilotReally personal service
Our agent Chloe Attridge, has been AMAZING! Keeping us updated as soon as something progressed, really helpful, lovely and patient. Cannot fault her or Charters.
Thank you for the review!
5/5
TrustpilotSo far the photographer you sent
So far the photographer you sent, she was very nice and kind, she was very professional, and made very good photos.
Thank you!
5/5
TrustpilotFast and efficient
Charters quickly found a serious buyer for our property and then worked hard to progress and conclude the sale, liaising with all parties on a regular basis. I would definitely go to them again.
Paul, thank you, for the review! We hope to see you again soon.
5/5
The Trusted AgentWhile I have not in the end either bought or sold a house through Nonie, I have been receiving her weekly newsletter for at least a year, and had email contact with her. She is friendly, approachable, fun and good at summarising the pros and cons of a property. I will miss those newsletters now that I am moving out of the area.
Thank you Suki for your fantastic 5STAR review for Nony, it is much appreciated and we value the feedback.
5/5
TrustpilotI had 2 viewings today with the agent…
I had 2 viewings today with the agent Andy Jerram. He’s been great at finding suitable places for myself and my partner to view, and was very kind, welcoming and helpful at said viewings.
5/5
TrustpilotSarah Bainbridge one of the letting…
Sarah Bainbridge one of the letting negotiator was very helpful in making the hassle and stress of finding a property to rent much more easier. She is very friendly, understanding and compassionate about her job.
Thanks Julie for taking your time to review the service received.
4/5
TrustpilotOverall happy
Overall happy. The process of getting new tenants is very easy and efficient. Had issues in the past when we have had problems at the property. So far 2023 has been a positive experience.
Lucy, thank you for reviewing the service received.
5/5
TrustpilotExcellent service from the Winchester…
Excellent service from the Winchester lettings team. Found a tenant promptly and good communication throughout.
Great news! Thank you Jason
5/5
TrustpilotQuality Service
We were having difficulty finding a place to live and within 24 hours Sarah Bainbridge had found us a fantastic rental property. Thank you for the great experience, your competency and friendly customer service!
Thank you Jessica, for taking your time to review the service received.
5/5
The Trusted AgentThorough and professional
Very impressed with the service from Nony at Charters. Able to combine tenacity with professionalism.
Thank you Charlie for your kind 5STAR review of Nony at our Charters Winchester Branch.
5/5
TrustpilotExceptional service from Jacqui McKeown…
Exceptional service from Jacqui McKeown Her professionalism, expertise, and communication made our experience stress-free and enjoyable. Highly recommend for anyone seeking a reliable and dedicated estate agent!
Thank you for the review Jodie, it is much appreciated!
5/5
TrustpilotGreat customer service
I spoke with Ella Burnet as I was looking for a house to rent, she was extremely helpful and kept in touch regularly during the process. The level of customer service is excellent, very quick and helpful.
Thank you for the kind words, Ella will be so pleased with the feedback.
4/5
TrustpilotHad very good experience with the Ella
Had very good experience with the Ella. She is very friendly and quite positive through all the viewings. She answered all of our questions very clearly. Appreciate her hard work.
Thank you for leaving this review Nazish.
5/5
GoogleChristina was professional, friendly and very prompt in her replies. We had by far the best rental viewing processes with Charters. Will be sure to keep our eyes out for any houses marketed with Charters.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotAn excellent service
Charters sold our house quickly for the asking price. Gemma, who progressed the sale, dealt sympathetically, politely and efficiently with a few problems that arose. We were delighted with Charter’s service and would recommend them.
Mrs Molyneux, thank you for taking the time to review the service you have received. It is much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
