Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,883 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,883 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,897
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
TrustpilotSales - Southampton - Ned
As prospective buyers, we found Charters are responsive and supportive, and we had a positive viewing experience.I'm not the easiest person to get hold of by phone but Ned persevered - left upbeat voicemails and replied to emails. Karen showed us around; she was friendly and knowledgeable.
Rob, thank you for taking the time to write a review, it is much appreciated.
5/5
TrustpilotExcellent costumer service !
From the moment we walked into Charters Southampton office, we were genuinely impressed about the costumer service we received from Ella as she was leaving the building she kindly redirected us to someone that could help us! We were immediately directed to a property that met our requirements, very efficient! Laura & Steve
Hi Laura and Steve! Thank you for the kind words, Ella will be so pleased with the feedback.
4/5
GoogleWe had a great experience with Sarah from taking our details to finding us properties to view, following up and checking in. She was diligent and hard working and we really appreciated the time she put in. We would definitely use Charters again for either renting or buying just because of the professional and caring nature of their business.
Thank you Danielle, for the amazing review!
5/5
The Trusted AgentTom has been incredibly helpful during our property search. Great experience
Tom helped us hugely during our search, He quickly understood what we were looking for and was great in suggesting places for us to view. An asset to Charters most definitely!
Many thanks (whoever your are) for this lovely 5STAR review of Tom's customer service from Charters in Winchester.
5/5
Trustpilotfirst viewings
me and my partner had our first flat viewing and we had Ella from bannister road branch. we had a warm welcome made us both feel comfortable, helped us with all questions we asked and we got the right answers we was looking for. she was friendly and so lovely to talk to about the property.
Shannon, thank you for taking your time to review our services, this is great to hear.
5/5
TrustpilotAmelia and Andy outstanding
Amelia and Andy outstanding, exceeding my expectations every time.” “I was completely impressed with their professionalism and customer service.” “The ambiance here is always inviting and comfortable. Thanks
Thank you for the review, this is great news!
5/5
The Trusted AgentjO +> TOP OF THE ESTATE AGENTS, Very Courteous and Speedy.
Romney "The most professional Estate Agent, is also very patient and has lot of diplomacy." She is very efficient and fast. In merely 24 hours she Selects the best photos to be inserted in the Charters brochure as well as those o the Charters and rightmove Websites. But also prepares the text which is the most appropriate to put in an attractive way your house for selling! THANK YOU VERY MUCH JO ! By Edmond BOULAD ( 18/10/2016 )
Very kind words indeed! Many thanks for the 5STAR review
5/5
The Trusted AgentFantastic to deal with. Highly recommended
We have been looking for a house for a couple of years and dealt with Nony regularly throughout that time. She is very friendly, extremely professional, very helpful, honest and straightforward.
Tarek, thank you for your 5STAR review. Glad to have been of service!!
5/5
The Trusted AgentFab Friendly Customer Service
All the team at Charters have been fab! Jas was great and really helpful when showing us the properties and stayed in contact keeping us up to date! Would definitely recommend!
Harriett, thanks for the 'fab' endorsement of Jas and the team at Charters in Winchester. 5STARS gratefully appreciated!
5/5
GoogleSarah Bainbridge found us an amazing property and has been exceptional to work with. If you need a property in the Winchester area, she's your person!
Thanks Claudia!
5/5
TrustpilotAttitude, approach and assistance
Attitude, approach and assistance all been awesome. Charters pro-actively helped all the way through the house purchase process, keeping us informed, pro-actively chasing and making sure exchanged happened. An awesome and re-assuring experience ensuring the best outcomes for everyone.
Thank you, James, for the 5-star review!
5/5
TrustpilotExcellent service from Charters
Excellent service from Charters, the viewing was arranged quickly by Katie and followed up a couple of days later. Once we decided to buy Stephen handled the sale and was really friendly and professional, he kept us informed at every point and gave us frequent updates about the property. Very pleased with the service we received
Thank you Darren, this is good to hear.
5/5
TrustpilotHad a very good experience with…
Had a very good experience with Charters Estate Agents, Top class customer services from Amelia Haines who was really helpful from every step of the way.
Great to hear, thank you!
5/5
GoogleI would like to highly recommend Tracey Docherty for her total professionalism, rapid response to any question asked, warmth and advice.
Carol, this is wonderful to hear and Tracey will be delighted. Thank you.
5/5
The Trusted AgentExcellent staff and service!!
From start to finish my experience with Charters in Winchester was stress free, mailnly due to the excellent customer service from the whole team but especially Jo!! Thankyou so much.
Great 5STAR review Wendy for Jo and the Winchester Team, we appreciated your time and comments.
5/5
TrustpilotGreat experience with Sarah
Sarah Bainbridge found us an amazing property and has been exceptional to work with. If you need a property in the Winchester area, she's your person!
Claudia, thank you!
5/5
TrustpilotThoroughly Recommend
Everyone I have dealt with at Charters has been extremely helpful, from the first contact to today when my house went live! One member of staff, N, could not do enough to assist and I’d thoroughly recommend Charters. Fingers crossed my house sells just as quickly and easily!
Thank you, we are so glad to hear you had a positive experience.
5/5
TrustpilotSamuel Scott!
So far I have got a nice and warm experience with Charters. They appear and act responsibly. They seem to know what the clients need and they do whatever they can to get things done. Sam's patience and calmness is phenomenal
Thank you for the review! Sam will be delighted to hear!
5/5
The Trusted AgentTerrific agent
Nony is the gold standard of agents providing the best service you could expect. She knows her market like no other and understands exactly what her buyer is looking for.
Thank you Ida for your 5STAR endorsement and GOLD standard for Nony of Charters in Winchester - great feedback. Thanks
5/5
TrustpilotReally good Communication
Really good communication and help from Kirstie Stone in viewing the rental property and then helping me with negotiating suitable terms with the landlord. Great service. Thank you. A Jones
Thank you for the review, Kirstie will be delighted!
5/5
TrustpilotCharters were great
Charters were great in the sale of our property. Paul especially was very helpful and professional, and kept us updated at every stage of the process.
Thanks Joshua!
5/5
TrustpilotStanding above the rest
It would be easy to cynically lump all estate agents into one ‘pot’, but this agent stands above the rest. Worthy of particular mention is Sophie Pickering: her friendly and honest approach hit the right note and her prompt attention to communication cannot be faulted.
Thank you McAnally Family! This review is great to hear and Sophie will be very pleased.
5/5
TrustpilotRequirements for Letting Property Understood
Ash understood our needs from our first meeting. Even if the property was not within walking distance to the city center he made sure it was within a short walk to bus routes giving us options to consider.
Scott, thank you for taking the time to leave a review!
5/5
TrustpilotThis was my first move and the crew at…
This was my first move and the crew at Charters made it comfortable for me. From start to completion everything was explained clearly. All involved were very helpful and friendly and made a huge difference to the process.
Mick, thank you for the review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. In The Trusted Agent 2026 awards: Charters, Winchester won Platinum; Charters, Alton won Trusted Agent; Charters, Farnham won Trusted Agent; Charters, ROMSEY won Trusted Agent.
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
