Trusted Agent profile · Winchester · Hampshire
Verified
★★★★★
2,885 reviews across 4 platforms
2 Jewry Street, Winchester, Hampshire, SO23 8RZ
Part of Charters, see every office.
Charters's office in Winchester, Hampshire, at 2 Jewry Street, is rated 4.9 out of 5 across 2,885 reviews on four platforms, including 495 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Charters won in 2026.
495
Reviews on Google
This office
8
Reviews on Facebook
This office
483
Reviews on The Trusted Agent
This office
1,899
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ...Read all 123 from sellers
Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ...Read all 226 from buyers
I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ...Read all 7 from landlords
After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ...Read all 48 from tenants
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The Trusted Agent 2026 results for Charters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winchester office, from every platform, shown as written. First names only.
5/5
The Trusted AgentGreat Service....again
Just completed purchase of a second property in Winchester and Kevin provided excellent service again as he did 4 years ago. Very knowledgeable and patient in explaining options, pros and cons to you. Would highly recommend.
Thank you for your 5 Star review - all feedback is taken seriously and is much appreciated.
5/5
The Trusted AgentGreat service from Charters
Nony was very helpful and dedicated during the purchase of our first home. She frequently updated us on the progress of the sale and was always friendly and enthusiastic. We would definitely work with her again.
Thank you Tara for your wonderful 5STAR review for Nony at Charters Winchester, we really appreciate your time and feedback.
5/5
TrustpilotAsh.
Ash.By far the best experience I've ever had with an agent ! Efficient, quick, highlighted every detail, always picked up the phone, replied to every email. Most importantly he was friendly and enthusiastic ! Would highly recommend
Great news! Thanks Nick.
5/5
GoogleCharters are very easy to work with. Christina is a star and deserves a fat pay rise, she made the whole process very easy and enjoyablePositiveProfessionalism
Thank you Liam, this review is much appreciated.
5/5
GoogleWe used Charters to sell a property. They were extremely proactive, updating us immediately when they had viewings and coming back within 24 hours for feedback. They provided excellent pictures of the property, were enthusiastic and quickly got lots of interest in the property. They aided in a professional manner in the negotiation process and quickly found a buyer with an acceptable offer. The sale has not yet completed but so far the service to get this through to sale seems to be extremely efficient and professional as well. Thank you so far Charters for all of your help!!
Laura, thank you for taking the time to review your Charters experience, this will be fed back to Nony. Good luck with the rest of your property journey!
5/5
GoogleAs a recent university graduate looking to start my professional career, I was in desperate need of a house that would be perfect for my adult life after university. Charters, specifically Kathryn Dyer, in Winchester offered a professional, efficient service that is very fitting for the city it is in. I went into a large portion of estate agents in Winchester looking for a place to rent but the bespoke service offered by charters was unprecedented and filled me with confidence. Now renting through Charters I’m positive that any issue I have will be able to be solved by their team and the relationship I’ve been able to build with members of staff, like Kathryn, means I can continue on my professional career with the peace of mind that my housing is in safe hands. Buying, selling or renting I would feel confident in saying Charters are the best estate agents in Winchester.
Hi Arch, thank you for the review and we hope to help you next time too! Enjoy Winchester.
5/5
TrustpilotA truly friendly team who care about…
A truly friendly team who care about their clients. My property was managed by Sophie (in Lettings) who ensured we understood every stage of the letting process and was extremely friendly and caring. She catered to all our requirements and needs and is truly a gem! (We are a group of students)
Thank you!
5/5
TrustpilotCompetent advice on maintenance of a rental property
I want to mention Kelly Santos in particular at Charters Estate Agents. She was extremely patient with all my queries today & gave me expert advice concerning maintenance of a rental property as well as taking on my Council Tax queries. She is clearly very experienced & gives advice confidently & competently. Huge thanks!
Hi, thank you so much for reviewing the service received! Kelly will be ever so pleased with this feedback.
5/5
Trustpilotgreat viewing experience with Ella
Had a great viewing today with Ella Burnet from Charters Estate, Southampton. On time, on spot and knowledgeable of all related details. She helped me make the right decision and put an offer to rent the property.
Thank you, Emad. We wish you the best of luck!
5/5
TrustpilotAndy and Sophie have been great…
Both Andy and Sophie have been great help with my property hunt with Charters. It was evident they wanted to show they’re ready to be of service anytime. And their superiors were very supportive in giving them the opportunity to do so. Great establishment. Kudos, people.
Alan, thank you for the review, much appreciated!
5/5
GoogleCharters have been very helpful in my search to buy a property in Winchester especially James Baker who arranged a number of viewings. Overall experience so far of Charters has been very good.
Thank you very much Claire, the feedback is good to have and we will pass this on to James
5/5
TrustpilotAgent Andy Jerram: Charters
Thank you Mr Andy for your effort, you’ve very kindly kept us up to date with properties of interest and helped us book viewings smoothly and efficiently.You’re hardworking and we really appreciate your patience, support and remarkable communication skills!
Thanks Yasmina, this is great to hear.
5/5
TrustpilotGreat attention to detail
Jo Goddard was really positive and attentive throughout the process.
Thank you for this review, Jo will be delighted.
5/5
The Trusted AgentSuper efficient, informative and very polite
Adel was very helpful, informative and found some wonderful tenants. She promptly responded to any questions and was a pleasure to speak to on the phone or to communicate with by email. Thank you Adel!
Thank you very much for your 5 Star review. We take all feedback seriously and I will pass this on to Adel. Thank you.
5/5
GoogleNony and the team at Charters are first class. Amazing brochure, stacks of good advice, a rush of visitors and great offers within days. :-). What else could you wish for?
Paul, this is great to hear, thank you for taking the time to review our service and Nony has been informed too! Many thanks.
5/5
GoogleMuch to my surprise, to be honest, i've had a brilliant experience so far with Charters. I've never really enjoyed estate agent contact in the past - i never felt like they knew much or could be bothered to follow up. But, Alex Bulpitt has dramatically changed my views - he has recommended places that I wouldn't have considered and his follow up has been flawless. I've found him to be honest and straight forward - attributes i really appreciate when i'm spending a large amount of money and I'm pressed for time. He's worked late to accommodate viewings and i really feel like he wants to help. I hope Charters management appreciate and recognise his hard work.
Nina, thank you for taking the time to review your experience with estate agents/Charters and Alex in particular, this is great to hear. It is a huge deal when it comes to buying a new home so time needs to be taken and it is reassuring to know that you are being looked after. Good luck moving forward.
5/5
The Trusted AgentHelpful and cheery
I never actually met Nony but she was very kind in helping us with our search for a house. I loved her personal interest and humour and her devotion to her clients. Thank you Nony!
Fantastic 5STAR review for Nony at Charters Winchester. Thank you Carey for your acknowledge of Nony, we really appreciate your feedback.
5/5
TrustpilotThankyou to Shannon who was so friendly…
Thankyou to Shannon who was so friendly when i first called up about the property and again at the viewing, answering any questions we had and keeping in touch throughout the process! Shannon definitely made a difference to our whole experience and forever grateful for her help :)
Thanks Laura, this is much appreciated.
5/5
TrustpilotInitial Stages of House Selling - Great so Far
Initial stages of house selling has been both efficient and without issues. Charters creation of out home brochure is so good I think I will buy the property myself - well done Annabel.
Thank you Brian, much appreciated. This is great to hear.
5/5
TrustpilotAsh is incredible
Recently rented a property with Charters, and Ash, one of their agents, couldn’t have been more helpful in sorting any issues or hold ups in the moving process, especially with how busy they currently are.
Thank you, Owen!
5/5
The Trusted AgentExcellent service
AS first time buyers the process was completely new to us and rather stressful, Jo was helpful throughout the process, regularly kept us updated and was very quick to respond if we had questions etc.
Thank you Lucinda for your great 5STAR review for Jo at Charters Winchester, she is true professional! We really appreciate your time and feedback.
5/5
GoogleAs a recent university graduate looking to start my professional career, I was in desperate need of a house that would be perfect for my adult life after university. Charters, specifically Kathryn Dyer, in Winchester offered a professional, efficient service that is very fitting for the city it is in. I went into a large portion of estate agents in Winchester looking for a place to rent but the bespoke service offered by charters was unprecedented and filled me with confidence. Now renting through Charters I’m positive that any issue I have will be able to be solved by their team and the relationship I’ve been able to build with members of staff, like Kathryn, means I can continue on my professional career with the peace of mind that my housing is in safe hands. Buying, selling or renting I would feel confident in saying Charters are the best estate agents in Winchester.
Hi Arch, thank you for the review and we hope to help you next time too! Enjoy Winchester.
5/5
TrustpilotSmooth process from beginning to end
Smooth process from beginning to end. Fantastic communication, professional service on all levels. Knowledgeable, friendly agents. I'm so pleased I used Charters to sell my house. I would highly recommend.
Great news! Thanks Lynda!
5/5
TrustpilotWe have had a very good experience with…
We have had a very good experience with Charters renting out our cottage Extremely professional and very good at communicating with us as to our progress with finding a tenant They certainly went above and beyond in every way We would definitely use them again .
Thank you for the five-star review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
123 reviews from sellers, rated 5.0 out of 5 on average. For example, Richard wrote: "Nothing demonstrates the abilities of Charters, and Nony in particular, than to highlight that our house was sold in just one week. Throughout the process, Nony ..."
226 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "Victoria is professional, listens to your requirements and is very good at identifying appropriate properties. She accepts feedback well on properties and ..."
7 reviews from landlords, rated 5.0 out of 5 on average. For example, Penny wrote: "I have had contact with Nony for 2 years now in our search for two properties. She is incredibly knowledgeable about the property and property market in this ..."
48 reviews from tenants, rated 5.0 out of 5 on average. For example, Rhys wrote: "After having my work moved to Hursley I was interested in looking for a property to rent. Within less than 1 hour of myself submitting a viewing request to a ..."
Yes. Charters won Platinum in The Trusted Agent 2026 awards.
Tell us what you need and we'll pass your enquiry to Charters and up to three other top-rated agents near Winchester.
