Trusted Agent profile · Swansea Marina · Swansea
Verified
★★★★★
307 reviews across 3 platforms
Unit A, Meridian Bay, Trawler Road, Swansea Marina, Swansea, SA1 1PG
Part of Dawsons, see every office.
Dawsons's office in Swansea Marina, Swansea, at Unit A, is rated 4.7 out of 5 across 307 reviews on three platforms, including 232 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.
232
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
65
Reviews on The Trusted Agent
This office
Send Dawsons Marina Sales Lettings & New Homes a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ...Read all 12 from sellers
We have had quite a few dealings with estate agents over a thirty year period as we have had to buy and sell property seven times. Dawson's Marina take first ...Read all 13 from buyers
I've noticed a steady improvement with the quality of service I have received from Dawsons over the past few years. Of particular note is the excellent and ...Read all 21 from landlords
Very enthusiastic to help people and very patient. Laura deals the problems very carful with landlord and renter. Laura is an awfully decent lady. She does ...Read all 12 from tenants
Swansea Marina is situated in the the city’s historic award winning Maritime Quarter and combines the vibrancy of a city centre location with the tranquillity of a waterfront and beach resort. Swing bridges and locks, yachts, boats, listed buildings and sculptures all add to the atmosphere as do cafes, bars, shops and restaurants. Alongside and linked by an iconic Sail Bridge, is SA1, a £138million dockside development. Marina or SA1, there’s so much to do all within walking distance. Water sports on the beach, sailing lessons, cinemas, bowling and nightlife. The City Centre is a vibrant hub with over 230 shops and a fabulous market that’s home to all sorts of local delicacies. The LC, a superb multi-million pound leisure complex and water park is literally a stone’s throw away, as is the National Waterfront Museum telling the story of Wales’ industrial and maritime history, Swansea Museum, the oldest museum in Wales as well as The Dylan Thomas Centre which hosts a permanent exhibition on Dylan Thomas. For sports fans, both Swansea City FC and Ospreys Rugby Club share the majestic Liberty Stadium a short drive away. We are delighted to have been awarded GOLD for 'Letting Agent of the Year 2015', by the Sunday Times.
The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Swansea Marina office, from every platform, shown as written. First names only.
5/5
GoogleAfter a long search for a property for my first time buy and little results Aysha and Lisa from the marina office both went above and beyond in fin=ding the perfect apartment for me! The service and advice was amazing and they are very friendly start to finish. The bookings where on time and went very smoothly.
Hello Guy Thank you for such a glowing 5 star review! We are always so pleased to hear … More
5/5
GoogleExcellent throughout - found multiple interested parties and our eventual buyers when we had lost all hope. Managed to whip a slow moving chain in to shape and coordinate poor performing conveyancers so we could move in line with our desired timelines. Genuinely don’t think the move would have happened without the attentive and personal service.
Got there in the end!!! Wishing you and your lovely family all the very best in your new home
5/5
GoogleI cannot speak highly enough of the team at Dawson's. My property had been listed with another agent for a long time with no positive movement. When I switched to Dawson's, everything changed. From the start to the end of the process, the team displayed professionalism. Thanks to new pictures, their client databases, and effective marketing, we quickly received viewings, leading to offers. Communication was always efficient, timely, and honest. I received regular updates via emails and phone calls, along with knowledgeable advice. Dawson's made the sale stress-free and managed it better than I could have expected. I would wholeheartedly recommend them to friends and family, and I am delighted to provide them with a 5-star review. Thank you.
Hi Natalie, Many thanks for your 5 star review and such positive feedback, the team are very appreciative of your kind words. We are thrilled to have been able to work with you and help achieve the results you wanted. We're always very pleased to hear that our clients are happy with our level of service. It really is something we pride ourselves on. All the best, Kelly, Lisa, Aysha & Gemma
5/5
The Trusted AgentWent above and beyond....
We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were extremely slow, and I constantly had to chase them for an update - my phone calls would usually go unanswered. We purchased an apartment through Dawsons, and we were very impressed with their efficiency. We were able to view the apartment twice in a week, when we wanted to, On top of that, Lisa, Kelly and Viv always answered my emails, and answered my phone calls & queries as soon as they could. Without them chasing the Solicitors up for me ( something they did not have to do for us since they weren't involved in the Sale of our house ) the move would have taken twice as long. I knew I could rely on them to help out and give advise. My father and I cannot thank them enough for their help, and I wouldn't hesitate to recommend them.
Thank you Helen for your lovely review. It was a pleasure to help ensure that Dad's purchase and sale ran as smoothly as possible. It is always nice to hear that my staff went that extra mile to make your experience run smoothly and hope that Dad has settled into his new home.
5/5
GoogleThe service from Emma Campion was outstanding, will definitely use again!
Glad to hear you had a positive experience Alex, thanks for taking the time to leave a review!
4/5
The Trusted AgentSale of Marina Apartment
We sold our apartment via Dawsons. Initially Lisa marketed the property and following the receipt of an offer on the property a few months later, the sale was managed by Viv Jones. Whilst the sale took longer than expected,with delays from various Authroities and management Companies, I found both Lisa & Viv very patient and helpful. They managed the sale efficiently, keeping me informed of all developments and giving matters a helping push when necessary. I was very pleased with the service offered by Dawsons.
Thank you Alan for taking the time to leave a review and were happy with the service that Dawsons Marina Branch provided. We were happy to assist with the progressing of the sale and completion of the apartment. Many thanks
5/5
The Trusted AgentOutstanding, Caring, professional services beyond expectation
We have had quite a few dealings with estate agents over a thirty year period as we have had to buy and sell property seven times. Dawson's Marina take first prize for all the qualities you hope for in estate agents but rarely receive, i.e. Excellent service, competence, personal caring. We dealt primarily with Lisa Davies who became a mainstay for us in finding a property, viewing properties, and being generally helpful and kind. She even picked us up from our hotel and drove us to the property we eventually negotiated to buy when our car broke down. Viv, the manager of Dawson's, was also greatly helpful in talking to us on the phone, submitting our offer, and coordinating with our solicitor. They both proved to be quite exceptional in ther compassion when I became quite ill and had delays and difficulties in completing. So we are more than pleased and grateful and would recommend this branch of Dawson's to anyone.
Thank you Helen for taking the time to leave your review. I am sorry on this occasion you have not been able to complete on you chosen apartment due to ill health We wish you a speedy recovery and the Marina branch will be hear for you when your ready again to look for your new home.
5/5
The Trusted AgentDawson's Sales Agents
Lisa Davies and Kelly Israel from Dawson's Swansea Marina office have been fantastic. I met them to view a property, but it didn't have all the features I was looking for. Lisa inquired as to what was my wish list and said there was a property coming on the market that I should see. When I viewed the property, I loved it and put an offer in which was accepted the same day. I have been very impressed by Lisa and Kelly's professionalism, support and prompt actions to help me secure a home in SA1. I hope they receive the recognition they deserve for excellent customer service - friendliness mixed with professionalism. Thank you Lisa and Kelly and thank you Dawsons!
Thank you for your review on my staff members Lisa and Kelly, I am delighted to know they were able to match your requirements to a property we had coming on to the market. We will ensure the sale runs smoothly for you and will be delighted to hand over the keys on completion. I will ensure Kelly and Lisa will receive the recognition they both deserve. Kind Regards Viv Jones Office Manager
5/5
GoogleAngi and her team are amazing. If I was buying or selling a house I wouldn't go with anyone else. Angi helped me with challenging my council tax band and am happy to say I won. Angi gained nothing from this but was delighted with the result. When it comes to anything to do with houses then Angi is your go to gal. Thank you for all you help past and present and future.
Absolute pleasure Laura
5/5
GoogleWhat a team at CResidential!! Friendly, helpful & very very professional! We can't thank you all enough for selling our parents property so quickly & efficiently. The communication from you all was first class & we were kept fully informed every step of the way. Thank you once again Karen Stephenson & Richard Taylor
Hi both thank you so much for your review. It really makes our day when we get great feedback. Now to get it thru' to completion :)
5/5
The Trusted AgentLaura Carver - Asset to the company
I find the service from Dawsons to be on the whole very good and all of the team are friendly and helpful. I would like to mention in particular, Laura Carver, who I have found to be an excellent asset to the team. She has gone above and beyond in assisting with queries and is always friendly and nothing is too much trouble. I find her an absolute pleasure to deal with and is always very professional. in her dealings.
Hi Alexia, thank you very much for your kind words. Its a pleasure working with you also. Do not hesitate to contact me anytime.
5/5
The Trusted AgentVery pleased to have purchased through Dawsons
We purchased our Marina flat through Dawsons, with Corey taking the lead role and Danielle always ready to help out. What an excellent job they did. Fantastically helpful throughout; showing us the property three times, knowing the details of properties and area, chasing up questions and issues, responding promptly to our every phone/email message, keeping us in touch with the vendor and his solicitors. If we ever sold this flat (and we won't !!) we would definitely sell through Dawsons.
Hi John, Thank you for taking the time to leave a review. Corey, Danielle and the team are always at hand to help. We really appreciate you kinds words.
4/5
The Trusted AgentContinued improvement over the past 6 years.
I've noticed a steady improvement with the quality of service I have received from Dawsons over the past few years. Of particular note is the excellent and friendly service I receive from Laura Carver and also from Leon Atolagbe who both help to solve problems and issues quickly. .The check-out reports have also improved dramatically over the past few years and are now very comprehensive and are backed up by photographs. Statements are regular and accurate and overall I am happy with the service I receive.
Thank you Martin. Dawsons are always striving to improve the quality of service. It is a pleasure working with you and we thank you for your kind words.
4/5
The Trusted AgentVery effective sale of a difficult property
A sale of the flat was always going to be difficult in view of a dispute between the builder and the leaseholders. The flat was valued realistically in view of the difficulties, and Dawsons provided a skilful service in finding buyers who understood the nature of the sale. Some were clearly "bottom fishers", but an offer was accepted at the asking price. Dawsons helped to steer the sale to a successful conclusion. All staff were helpful and responsive, although sometimes a little reactive.
Hi Roderick, we really appreciate you taking the time to leave a review. It was a pleasure to work with you and If there is anything in the future we are able to assist with please do not hesitate to contact the office.
4/5
The Trusted AgentLaura Carver is brilliant and very friendly which is working in Dawson and very helpful
I have been working with Dawson over a year and nice to work with them but only they had some staff recently and I don't think they good as old staff. Also new recent staff needs to be more friendly and helpful to customer . Other than that overall really nice staff which is I know Laura and Lisa. also Emma but Emma not there any more and really shame she was really good to and was really helpful.
Thank you for your recent review, I apologise if you felt our new staff members have not been giving you the customer service you would expect from Dawsons.. It is always positive to receive feedback good or bad, we can then address this with the staff. If you would like to discuss your experience please feel free to give me a call. Office Manager
5/5
GoogleExcellent service. I would definitely recommend Webbs Estate agent to sell your home. Such friendly and helpful staff.
5/5
GoogleI am so grateful for all the help and reassurance Kelly and her team gave me in selling my property on the Marina. Kelly was instrumental in progressing the selling process forward and I would recommend using the Dawsons Marina branch.
Good morning Mr Gray It was a pleasure working with you, the buyers are thrilled to be in a settled and will love their new home just as much as you have! Thanks so much for appointing Dawsons to help with your move and we appreciate your kind words. All the very best, Kelly and the Marina sales team
5/5
GoogleThanks to angie and the team “ the I’m on it” phrase angie meant what she said it went to the wire and she never failed to deliver I would use over and over again the team are proactive in getting the job done and let’s face it that’s what we want at the same time down to earth and always have time to chat and have a little humour a great all round company thank you for the flowers and support xx
Thank you so much for the review. We always aim to go the extra mile for our clients. Hopefully you can all move on and enjoy your new homes ... at last!!!
4/5
GoogleMy family and I were struggling to find the right letting which ticked all the boxes to meet our needs (ie, Merl, our old dog had to be allowed and we have several vehicles to park) - the lovely Anna found us just the house we had been searching for in a great location. We've been moved in over a month now and even some snagging work and maintenance work needing to be done has been dealt with so smoothly and professionally. Communication has been first rate. It's a pleasure to speak to Anna, and nothing is too much trouble when you call the office team.
Hi Sue this is a lovely review to read - we hope you and your family enjoy this lovely home for many years to come.
5/5
GoogleFantastic service from start to finish. Professional, friendly, nothing is to too small and very helpful. I sold my flat through them and my partner and myself brought a family home through them. They keep you up to date along the way and support you in any way the can. I would recommend them to everyone and if I need to definitely use them again. Thank you so very much. If we could give a 10 star rating we would.
Hi Katy thank you for the fabulous review - we hope you are both happy in your new home
5/5
The Trusted AgentVery kindness lady with enthusiastic heart to help people
Very enthusiastic to help people and very patient. Laura deals the problems very carful with landlord and renter. Laura is an awfully decent lady. She does care the oversea student and work really hard to help me found out a place to move to. She try her best to explain to my land lord when I was facing the troubles. She did all a best agent should do! And I appreciate that I have such a wonderful agent
Thank you very much for your lovely comments. Please feel free to contact me anytime in the future.
5/5
GoogleAngela at Rugeley Branch was super helpful, and always very prompt through negotiations. Professional, friendly and understanding. Thank you for everything. Excited to collect our keys tomorrow, and begin our next chapter xx
5/5
The Trusted AgentFriendly helpful and knowledgable
Dawsons Marina office staff we have found to be helpful throughout our efforts as buyers to find a property suitable for our needs even though we are still discovering for ourselves exactly what we may require They have been helpful with suggestions and continue to be so. The agent Kelly Israel has been dealing with us and has been very efficient in arranging viewings providing additional information and making suggestions keeping us fully updated at all times
Thank you Andrew for taking the time to leave a review for Kelly. Kelly is a new member of staff and I am delighted that your experience of dealing with her was so positive. I will ensure Kelly has recognition for her customer service. Regards Viv Office Manager
4/5
The Trusted AgentEXPERIENCE WITH DAWSONS
It is not long since Dawsons took over Marina and SA1, but - so far- I have found everyone at Dawsons to be very friendly, helpful and communicative... The only thing I would mention, however, is I am waiting on feed-back from an Inspection which should have taken place early June with Marina & SA1 - and I am still not sure if this Inspection (the 2nd Quarterly) has indeed been carried out, as of now?
Hi Diane, I am glad to hear that your communication with the Marina office has been positive. I will chase up the maintenance team regarding the inspection ans ask them to contact you with the relevant feedback. Many thanks Viv
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
12 reviews from sellers, rated 4.8 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."
13 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "We have had quite a few dealings with estate agents over a thirty year period as we have had to buy and sell property seven times. Dawson's Marina take first ..."
21 reviews from landlords, rated 4.8 out of 5 on average. For example, Martin wrote: "I've noticed a steady improvement with the quality of service I have received from Dawsons over the past few years. Of particular note is the excellent and ..."
12 reviews from tenants, rated 4.9 out of 5 on average. For example, Yang wrote: "Very enthusiastic to help people and very patient. Laura deals the problems very carful with landlord and renter. Laura is an awfully decent lady. She does ..."
Yes. Dawsons Marina Sales Lettings & New Homes won Trusted Agent in The Trusted Agent 2026 awards.
Send Dawsons Marina Sales Lettings & New Homes a message.
