13 reviews from buyers, from every platform, shown as written. First names only.
★★★★★ 5/5
View Agents BuyerOutstanding, Caring, professional services beyond expectation
We have had quite a few dealings with estate agents over a thirty year period as we have had to buy and sell property seven times. Dawson's Marina take first prize for all the qualities you hope for in estate agents but rarely receive, i.e. Excellent service, competence, personal caring. We dealt primarily with Lisa Davies who became a mainstay for us in finding a property, viewing properties, and being generally helpful and kind. She even picked us up from our hotel and drove us to the property we eventually negotiated to buy when our car broke down. Viv, the manager of Dawson's, was also greatly helpful in talking to us on the phone, submitting our offer, and coordinating with our solicitor. They both proved to be quite exceptional in ther compassion when I became quite ill and had delays and difficulties in completing. So we are more than pleased and grateful and would recommend this branch of Dawson's to anyone.
Helen · 10 May 2017
Agent replied · 11 May 2017
Thank you Helen for taking the time to leave your review.
I am sorry on this occasion you have not been able to complete on you chosen apartment due to ill health
We wish you a speedy recovery and the Marina branch will be hear for you when your ready again to look for your new home.
★★★★★ 5/5
View Agents BuyerDawson's Sales Agents
Lisa Davies and Kelly Israel from Dawson's Swansea Marina office have been fantastic. I met them to view a property, but it didn't have all the features I was looking for. Lisa inquired as to what was my wish list and said there was a property coming on the market that I should see. When I viewed the property, I loved it and put an offer in which was accepted the same day. I have been very impressed by Lisa and Kelly's professionalism, support and prompt actions to help me secure a home in SA1. I hope they receive the recognition they deserve for excellent customer service - friendliness mixed with professionalism. Thank you Lisa and Kelly and thank you Dawsons!
Sian · 17 March 2017
Agent replied · 22 March 2017
Thank you for your review on my staff members Lisa and Kelly, I am delighted to know they were able to match your requirements to a property we had coming on to the market. We will ensure the sale runs smoothly for you and will be delighted to hand over the keys on completion. I will ensure Kelly and Lisa will receive the recognition they both deserve.
Kind Regards
Viv Jones
Office Manager
★★★★★ 5/5
View Agents BuyerFriendly helpful and knowledgable
Dawsons Marina office staff we have found to be helpful throughout our efforts as buyers to find a property suitable for our needs even though we are still discovering for ourselves exactly what we may require They have been helpful with suggestions and continue to be so. The agent Kelly Israel has been dealing with us and has been very efficient in arranging viewings providing additional information and making suggestions keeping us fully updated at all times
Andrew · 7 April 2017
Agent replied · 10 May 2017
Thank you Andrew for taking the time to leave a review for Kelly. Kelly is a new member of staff and I am delighted that your experience of dealing with her was so positive. I will ensure Kelly has recognition for her customer service.
Regards
Viv
Office Manager
★★★★★ 5/5
View Agents BuyerKelly Israel
Whilst we didn't buy a property via Dawson's, we feel obliged to mention the excellent customer service provided by Kelly Israel. She was undoubtedly the most professional and attentive agent we encountered. Kelly showed us four properties. She was prompt and knowledgeable, being able to respond to every question we asked about a property. She was immaculate in her personal presentation which always helps to project a professional and positive image. She was not pushy, allowing us time to deliberate privately, whilst always being available to assist. She has done much to eliminate a rather negative image of Dawson's that both my wife and I held. We will certainly return to Dawson's Marina office as we look to expand our modest property portfolio.
Keith · 22 July 2017
★★★★★ 5/5
View Agents BuyerHouse purchase
Whilst purchasing a property in Swansea Marina area I dealt with Kelly Israel and Vivienne Jones of Dawson's, Marina office and could not have had better treatment. Nothing was too much trouble and they were extremely polite and understanding at all times..
Tom · 3 November 2017
Agent replied · 13 November 2017
Thank you Tom for taking the time to leave a review. We always try to give the best customer experience and will keep you updated on your purchase.
★★★★★ 5/5
View Agents BuyerPurchasing Property.
Found Viv and Kelly to be first class in assisting me with the purchase of an apartment on the Marina. Due to these two I will most definitely use Dawsons again.
Clive · 3 December 2017
Agent replied · 4 December 2017
Thank you Clive for taking the time to leave a review. I am so pleased that you have had a good experience with our Marina team and hope to assist you when your looking for another property.
★★★★★ 5/5
View Agents BuyerExcellent
I had wonderful experience with the team of Dawsons Swansea Marina Branch. Especially, I would like to thank Kelly Israel who alway provides fantastic customer service whenever I have questions.
JD · 16 August 2017
Agent replied · 17 August 2017
Thank you for taking the time to review your experience with Dawsons.. It is always nice to have positive feedback about our members of staff.
★★★★★ 5/5
View Agents BuyerPeople you can really trust
We have bought two properties with Dawsons Estate Agents in Marina, Swansea. They are truly professional, efficient and throughout. Their agents are knowledgeable and friendly. We won't look elsewhere.
RC · 9 October 2015
Agent replied · 4 November 2015
Hi, Myself and the team are so happy you were please with the service you received. We look forward to working with you in the future.
★★★★★ 5/5
View Agents Buyer95 South quay
This is a very nice experience to Purchase a roperty. Kelly helped me solve a lot of trouble. Dawson is an amazing intermediary company. XD
Wenjie · 28 September 2017
Agent replied · 10 October 2017
Thank you Wenjie for your recent review. I will make sure Kelly has recognition for the service she provided on your recent purchase.
★★★★★ 5/5
View Agents BuyerGood service during sale
Dawson's were supportive during a very lengthy purchase process that saw us waiting about 6 months to get the lease extension that we wanted. Overall the team was easy to communicate with and professional during the sales process. I never felt that they stood in the way of progress or slowed down the sale at any point.
Jeremy · 2 September 2017
Agent replied · 11 September 2017
Thankyou for taking the time to leave a review of the services you received by our Dawsons Marina Branch. It was a lengthy process increasing the time on the lease and I am happy that we able to assist with the process to completion.
Kind Regards
Viv
★★★★★ 5/5
View Agents BuyerProfessional and helpful in all their dealings with us
As buyers we found all of the staff we dealt with most helpful. They answered our queries promptly and liaised effectively with their clients, the vendors. The also worked with our solicitors to smooth the transaction. Post-completion, they have still helped us with useful information and contacts and continued taking in mail to forward to the former tenant...
Christopher · 19 October 2015
Agent replied · 4 November 2015
Hi Christohper, thank you for your kind words. We aim to always provide a professional service and steer the sale to a successful conclusion. If there is anything in the future we can help with please give us a call. Best wishes the Marina team.
★★★★★ 5/5
View Agents BuyerRecent purchase of property in Swansea Marina
The service we received from the staff at the Swansea Marina office was excellent. Lisa was particularly helpful and always available at the end of the phone to assist with any query - totally professional and extremely supportive.
Lynette · 17 November 2015
★★★★★ 5/5
View Agents Buyerexcellent service
The purchase went very well. There is always some one to talk to and get the information.
Maisaa · 12 November 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.