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Dawsons Marina Sales Lettings & New Homes reviews in Swansea Marina

★★★★★ Excellent

307 reviews across 3 platforms

Unit A, Meridian Bay, Trawler Road, Swansea Marina, Swansea, SA1 1PG

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Dawsons's office in Swansea Marina, Swansea, at Unit A, is rated 4.7 out of 5 across 307 reviews on three platforms, including 232 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

232

Reviews on Google

This office

Facebook logo

3.0 / 5

10

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

65

Reviews on The Trusted Agent

This office

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Dawsons Swansea Marina

Swansea Marina is situated in the the city’s historic award winning Maritime Quarter and combines the vibrancy of a city centre location with the tranquillity of a waterfront and beach resort. Swing bridges and locks, yachts, boats, listed buildings and sculptures all add to the atmosphere as do cafes, bars, shops and restaurants. Alongside and linked by an iconic Sail Bridge, is SA1, a £138million dockside development. Marina or SA1, there’s so much to do all within walking distance. Water sports on the beach, sailing lessons, cinemas, bowling and nightlife. The City Centre is a vibrant hub with over 230 shops and a fabulous market that’s home to all sorts of local delicacies. The LC, a superb multi-million pound leisure complex and water park is literally a stone’s throw away, as is the National Waterfront Museum telling the story of Wales’ industrial and maritime history, Swansea Museum, the oldest museum in Wales as well as The Dylan Thomas Centre which hosts a permanent exhibition on Dylan Thomas. For sports fans, both Swansea City FC and Ospreys Rugby Club share the majestic Liberty Stadium a short drive away. We are delighted to have been awarded GOLD for 'Letting Agent of the Year 2015', by the Sunday Times.

Awards

The Trusted Agent 2026 results for Dawsons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Swansea Marina office, from every platform, shown as written. First names only.

5/5

Google

We have been with Dawson’s Lettings for 2 Decades successfully renting out our flat. The staff at Dawson’s Marina were always efficient and professional with a friendly manner. We live away initially in Australia and now in Scotland so for landlords looking for a property management company that live away you will be in safe hands with Dawson’s Marina. They responded to tenants issues very efficiently and keep you in the loop while they resolve. Recently we sold our flat and Dawson’s took care of that for us also, from start to finish Kelly and her team were proactive and were on the case and we had updates. Highly recommend Dawson’s Marina Swansea as our experience has been a very successful one. Thank you all at Dawson’s.

Emma · 15 October 2024

Agent replied · 6 February 2024

Dear Emma It has been fantastic working with you during the property transaction, and we are thrilled that you are so happy with the service throughout the process. Thank you for the delicious chocolates! They have been enjoyed by the whole team. The team are so grateful for the glowing review. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients and we are thrilled that you are happy with the service and end result. Wishing you all the best for the future and we hope to see you soon. All the very best, Kelly, Laura and the Marina Team.

5/5

Google

We sold our property with Dawson’s in the marina, with the property having completed last week. Our property was under offer within 3 weeks! Cannot recommend the team enough. Aisha, Lisa and Kelly held the viewings for our property and were fantastic in both selling and their immediate follow up of the feedback from the viewings. Proceeding the offer, Kelly was our main point of contact and she was absolutely brilliant! We spoke on a nearly day to day basis regarding updates, and our flat took just under 3 months to complete! Kelly was fantastic in following up with our buyers and buyers solicitor, her help massive pushed this sale along.

Francesca · 15 October 2024

Agent replied · 6 February 2024

Good afternoonn Francesca We know how stressful the experience can be, so we always put ourselves in our clients' shoes and we aim to deliver no less than exceptional customer service. Thank you for your kind words and feedback for the team and please do not hesitate to pop into branch or call us if we can help with anything in the future. Best Wishes Kelly and the Marina sales team

5/5

Google

I recently had the pleasure of working with Dawsons Estate Agents at The Marina, Swansea, and I couldn't be more impressed with their service. Kelly and Gemma's communication and thoughtfulness was exceptional throughout the entire process of my property purchase. Their professionalism and dedication made the entire experience smooth and stress-free. Kelly and her team went above and beyond to address any concerns and ensure that every detail was handled with care. Their expertise and commitment to customer satisfaction truly set them apart. I wholeheartedly recommend Dawsons Estate Agents to anyone in search of a reliable and trustworthy team for their real estate needs. I'm grateful for their support, and without a doubt, I would choose them again for any future transactions. Thank you, Kelly, Gemma, and the entire team at Dawsons, for your outstanding service!

Cheryl · 15 October 2024

Agent replied · 24 March 2024

Dear Cheryl It was a real pleasure working with you! Thank you very much for taking the time to write a review for the team and for such positive feedback on our service. Thank you for instructing us, your local agent and we hope to see you in the near future! Kindest Regards, Kelly and the Marina sales team

5/5

Google

I've had an exceptional experience with Dawsons Swansea Marina as my letting agency. Throughout my year-long tenancy, they've been incredibly responsive and proactive, especially with maintenance issues. The entire team, with a special mention to the maintenance staff, has been consistently professional and helpful. Karen, who conducts quarterly inspections, deserves a special mention for her delightful demeanor and respectful approach. She always takes the time to chat and catch up, which I truly appreciate. My time in this flat has been wonderful, thanks in large part to the dedicated team at Dawsons. I couldn't be more grateful for their contribution to making my tenancy here so enjoyable. Highly recommend!

Elizabeth · 15 October 2024

Agent replied · 24 August 2024

What a lovely kind review to read, thank you Elizabeth for taking the time to note the consistently professional service you have received from us during your year renting with us, and noting Karen individually also. It is testament to the teams dedication to see such glowing 5 * reviews for them, from the team at the branch to the property management to the finance and administration team in the back offices, they all play a part in the services we provide. We are very grateful for your future recommendations, we would like to wish all the very best in your new home. Kind regards Laura, the Marina team and our property management and administrative team here in Dawsons.

5/5

Google

I recently had the pleasure of working with Dawson Estate agent marina branch Swansea viewing properties for my clients I must say Aysha one of the sales agents was extremely helpful knowledgeable professional and down to earth she took her time to explain everything in great details, I went to the office and they were closed but she was still willing to help me it’s one of the best estate agents I’ve ever worked with, Aysha introduced me to her manager Kelly who was very knowledgeable and pleasant I’m hoping we can close a deal soon I will highly recommend Dawson estate agent marina branch Swansea I would have given more than 5* if it was possible

Raymond · 15 October 2024

Agent replied · 24 August 2024

Dear Raymond It is wonderful to hear such positive feedback for Aysha and the sales team - thank you for taking the time out of your busy day to leave a review! We have thoroughly enjoyed working with you and please do let us know if there is anything further we can help with at this stage. Best wishes Kelly and the Marina sales team

5/5

Google

Catherine Downs was amazing during the sale of our house. Always keeping us updated with progress and market trends

Danny · 8 June 2026

Agent replied · 8 July 2026

Thank you Danny for your kind comments. Keeping you informed and supported during your sale is so important, and we really appreciate you taking the time to share your experience.

5/5

Google

Having had a sale fall through with a previous agent, I was somewhat nervous as to how my sale would proceed. Right from the start James and the team made me confident that they would be able to sell my property, quickly and efficiently. They quickly placed my property on the market and the effort that was put in to sell the property was immense. Whilst the purchaser was somewhat difficult to deal with, they put my mind at ease and relentlessly pursued the sale for me, coordinating with my solicitor and keeping me fully informed throughout. Angi especially went over and above to make sure that I was looked after as their customer and it made me feel that I was the teams number 1 priority. I highly reccomend such a fantastic, communicative and professonal agency.

Helen · 19 August 2024

Agent replied · 19 August 2026

Thank you so much for this super review. We are so pleased we delivered over and above and exceeded your expectations 🙌 thanks for the donuts 🍩 …

5/5

Google

We have been looking for a property in the area for a few months. Last Friday a new property, just what we had been looking for, came on the market. Thanks to Tracie's friendly and superb proactive approach a week later we have had our offer accepted!

Sue · 16 September 2025

Agent replied · 16 May 2026

This is great to hear Sue, all the best going forward. Thanks!

1/5

Google

Awful customer service from start to finish. We were given a dirty flat with live wires hanging out of the wall. When we raised this serious safety issue, we were unbelievably told to cut them ourselves. The flat smelled dirty and was advertised as “furnished,” which turned out to mean one two-seater sofa and nothing else. We had no hot water for the first three weeks, and every time we contacted them about it, they seemed irritated rather than concerned. For the final couple of months, we were forced to live with a leak coming through the ceiling. We had to replace buckets of water every single day, with no clear explanation of where the water was coming from or proper action taken. Overall, a completely unacceptable experience. Poor standards, unsafe conditions, and dismissive management. I would absolutely not recommend this place to anyone.

Adamross · 16 January 2026

Agent replied · 31 December 2025

Thank you for taking the time to provide your personal thoughts of our services here at Dawsons, however we are concerned this review does not reflect the standards of service or safety we uphold at Dawsons Lettings or of the relationship we built with you during your time in tenancy. All properties are required to meet strict safety and compliance checks, and any maintenance or safety issues reported to us are always logged and addressed through approved contractors. Our records show that maintenance concerns raised during tenancies are responded to and followed up appropriately, and we take matters such as electrical issues, hot water supply and water ingress extremely seriously. In relation to the matters raised we would like to clarify: 'live wires' noted were HDMI and Scart leads where a previous tenant had their TV on the wall, we believe you requested to fill the hole yourselves and your landlord agreed. In relation to the leak from ceiling - this was a block management issue which took time to investigate out of our control. The issue was resolved following your vacation. The property was professionally cleaned prior to your move in, upon your complaint the cleaner re attended promptly. The property was let as seen on viewing by yourselves. The limited hot water issue was dealt with within 11 days of being reported with ongoing repair work during this time. We would welcome the opportunity to discuss the specific issues you have mentioned in detail directly with you should you wish, please contact us directly at sa1rent@dawsonsproperty.co.uk. Kind regards, The Dawsons Marina Lettings Team

5/5

Google

Excellent Service From all the Team involved at Marina Swansea Branch. Helped us with new home purchase and sale of our house. Professional and friendly Thoroughly recommend Thank you Carl and Yvonne

Carl · 16 January 2026

Agent replied · 31 December 2025

Thank you so much, Carl and Yvonne, for your lovely review. We were so glad we could support you with both your sale and purchase and that you found the service professional and friendly throughout. On behalf of everyone here at Dawsons Marina, thank you for your recommendation, it truly means a lot. Pop in and see us soon. Kelly and the team at Dawsons Marina branch

5/5

Google

Webbs had been helpful in showing us a number of properties that met our requirements. Then when house we bought came back on the market ( previous sale buyers had to pull out as their sale failed) they let us out in an offer before open visiting day. And they supported and gave advice to progress the sale promptly.

Sue · 19 June 2026

Agent replied · 19 August 2026

Thank you, Sue. We are glad we spotted that the house had come back to market and could get your offer in before the open day. Congratulations, and we hope you enjoy the new home! The Webbs Rugeley Team

5/5

Google

We are delighted with the level of service we have been receiving from Catherine for our purchase. She is always available to answer questions and is proactive in her approach. She has made the initial stage of our purchase very efficient. Thanks Catherine.

Justine · 8 September 2025

Agent replied · 8 July 2026

Thank you Justine!

5/5

Google

Kelly and her team at Dawsons Marina Branch have been fantastic in their support for me in selling my house in Swansea, going above and beyond in their efforts. The Dawsons team are lovely to work with, I absolutely recommend them, and I will definitely use them again.

Philippa · 2 July 2025

Agent replied · 31 August 2025

Thank you so much for your kind words and recommendation. We are delighted to hear that Kelly and the Marina sales team were able to support you so well throughout your sale. Going above and beyond is what we strive for, so it’s wonderful to know you felt that dedication. We really appreciate you choosing Dawsons and look forward to helping you again in the future. Naomi - Marketing

5/5

Google

From start to finish Mannings were first class professional and friendly. They sold my house within 4 days and guided me expertly through the process. Special thanks to Cody Phoebe Jessica and James. I highly recommend Mannings.

Terry · 16 October 2025

Agent replied · 16 May 2026

Thanks Terry! Delighted you would recommend us.

5/5

Google

Although our house buying experience isn't finished yet. I must say that the service we have had from Emma Campion has been professional, efficient and approachable. She has kept us informed and has been a pleasure to deal with from our first viewing to today.

Joy · 8 July 2025

Agent replied · 8 July 2026

Thanks Joy, glad Emma and the team could help!

5/5

Google

Big thanks to Jess for being so professional throughout the whole process. She made booking a viewing quick, simple, and completely stress-free. Would definitely recommend🙂 …

Amy · 16 December 2025

Agent replied · 16 May 2026

Thank you Amy for your positive review. We are grateful that you would recommend us!

5/5

Google

I could not be more grateful to have come across such an excellent team of professionals. Thank you Kelly, Lisa, Aisha and Alex for your patience, knowledge and unparalleled dedication to your profession and work ethics. Special thanks to Kelly who has been there for me every step of the way, from the day of the initial viewing and throughout the whole process of purchasing my property and beyond the day I moved in. You fully understood my personal circumstances and went those few extra miles for me without me even asking. You really know how to treat your customers and many could benefit from watching your work. 1mil ⭐

Livia · 15 October 2023

Agent replied · 6 February 2024

Good morning Livia The team is so grateful for the glowing review and it has been a pleasure to work with you. We take immense pride as a reputable, respected, and trusted agency with a longstanding history and affiliation with Swansea and our communities. We are passionate about helping and supporting our clients and we are thrilled that you are happy with the service and end result. All the very best, Kelly and the Marina team

5/5

Google

We recently used Dawsons Marina Branch to sell a property in the area. From start to completion, the team provided excellent professional support from initial advice in relation to marketing, communication and updates during the period that the property was for sale and timely and efficient service during the sale. The team has extensive knowledge of the area and the related property market and our property was actively promoted to both known clients interested in purchasing a property in the area and on the wider sales market. Our property sold very quickly and with a purchase price which exceeded our expectations. Thanks to the professionalism and support of the team at Dawsons Marina, the whole process from start to finish was, for us, stress free and we felt totally supported during the whole time. Many thanks to Kelly and her team!

Helen · 15 October 2023

Agent replied · 6 February 2024

Dear Helen It is wonderful to hear such positive feedback for the team and we are thrilled that you are happy with the service and results in the timeframe you required - thank you for taking the time out of your busy day to leave a review! We have thoroughly enjoyed working with you and please do let us know if there is anything further we can help with at this stage. Best wishes Kelly and the Marina sales team

5/5

Google

I worked with Dawsons for different purposes and I am so grateful to Lisa, very professional, swiftly responsive, and caring. Very very special thanks to her. Many thanks to Aysha and Kelly as well; the team is great and so helpful. They try their best to help a client, and their professionalism and ability to facilitate the happening of the business in the area (from closing a deal to finding a contractor to carry out work, etc) is amazing. Thanks!

Farzad · 15 October 2023

Agent replied · 6 February 2024

Good afternoon Farzad It has been fantastic working with you during the property transaction, and we are thrilled that you are so happy with the service and speed. Thank you for putting your trust in us as your local agent and for providing the positive feedback for the team. Kindest regards Kelly and the Marina Sales team

5/5

Google

We have finally completed our purchase of a fabulous property in the Maritime Quarter. The whole process was overly long and drawn out, super stressful due to the vendor's incompetent solicitors. Thank goodness for the team at Dawsons who did their best to support us and get this deal done in very trying circumstances!! Thanks ladies (Kelly, Lisa and Aysha) for the constant chasing and updating - it was worth it in the end and we really appreciate all your hard work.

Joanne · 15 October 2023

Agent replied · 6 February 2024

Dear Joanne Many thanks for your 5 star review and positive feedback, the team are very appreciate of your kind words! We are thrilled to have been able to work with you and help achieve the results you wanted. Please do not hesitate to contact us if we can be of further assistance and we hope to see you soon! Best wishes Kelly and the Marina sales team

5/5

Google

Angi went above and beyond in helping with the sale of my house. She kept me informed with everything that was happening and was always there when I needed her. I would 100% recommend CResidential.

Kirsty · 19 August 2025

Agent replied · 19 August 2026

Thank you so much for the review - your recommendation means the world to us. Enjoy your new home

5/5

Google

Angi and her team are absolutely fautless. The service they offered from start to finish was just top notch with Angi going above and beyond to ensure the sale completed. Sue Waterson was brilliant from start to finish during my initial enquiries into the property which then led me to making an offer. From a newbie into the property buying world, everything was explained thoroughly and when being shown around the property, Sue offered suggestions and where things could go and what I could do with the space Anna Belton - throughout the purchasing process, Anna kept myself and everyone involved in the process thoroughly updated. She did everything she could to chase things up on my behalf and to make things run as smoothly as they could. Thank you all - it is absolutely no wonder why you have won estate agent of the year!

Lily · 19 August 2023

Agent replied · 19 August 2026

Thank you so much for the lovely review now. Enjoy your new home x

5/5

Google

C Residntial ,what can I say fabulous team always happy to help ,I popped in today to ask for some info from a property I rented through them in 2017 and nothing was to much trouble within 20 minutes a got what I needed ,so thanks again To Ang and her team and not forgetting George the dog 👌👍 …

Mark · 19 August 2024

Agent replied · 19 August 2026

Mark, we're thrilled to hear about your positive experience! Thank you for your kind words and for highlighting our dedication to service. It was a pleasure assisting you again, and we're glad we could provide the information you needed promptly. Ang, the team, and George the dog all appreciate your shout out and look forward to helping you anytime in the future

5/5

Google

Kelly gave me the confidence that I could sell at a decent price. After a short spurt of numerous viewings, Kelly achieved a good price. From start to finish, Dawson's felt like they were on the same team as me. They were professional, thorough, always available and saw me over the finish line. One flakey seller turned into a delighted customer. Well done gang. Highly recommend especially over other estate agents I had investigated.

Michele · 15 October 2025

Agent replied · 20 March 2026

Good morning Michele I just wanted to take a moment to thank you for your kind words. It was truly a pleasure working with you. The team takes great pride in their work, and we are thrilled that we were able to get everything over the line in time for you. We wish you all the best as you settle into your new home and hope it brings you nothing but happiness. Kind regards Kelly Israel and the Dawsons Marina team

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Questions about Dawsons Marina Sales Lettings & New Homes

What do sellers say about Dawsons Marina Sales Lettings & New Homes?

12 reviews from sellers, rated 4.8 out of 5 on average. For example, HELEN wrote: "We were fortunate to find a buyer via word of mouth, so we didn't have an estate agent ourselves. Unfortunately, our Buyers Solicitor and Our Solicitor were ..."

What do buyers say about Dawsons Marina Sales Lettings & New Homes?

13 reviews from buyers, rated 5.0 out of 5 on average. For example, Helen wrote: "We have had quite a few dealings with estate agents over a thirty year period as we have had to buy and sell property seven times. Dawson's Marina take first ..."

What do landlords say about Dawsons Marina Sales Lettings & New Homes?

21 reviews from landlords, rated 4.8 out of 5 on average. For example, Martin wrote: "I've noticed a steady improvement with the quality of service I have received from Dawsons over the past few years. Of particular note is the excellent and ..."

What do tenants say about Dawsons Marina Sales Lettings & New Homes?

12 reviews from tenants, rated 4.9 out of 5 on average. For example, Yang wrote: "Very enthusiastic to help people and very patient. Laura deals the problems very carful with landlord and renter. Laura is an awfully decent lady. She does ..."

Has Dawsons won any awards?

Yes. In The Trusted Agent 2026 awards: Dawsons, Swansea won Trusted Agent.

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