Trusted Agent profile · Roath · Cardiff
Verified
★★★★★
638 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.6 out of 5 across 638 reviews on three platforms, including 471 Google reviews rated 4.5.
471
Reviews on Google
This office
37
Reviews on Facebook
Business-wide
130
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Every review we hold for the Roath office, from every platform, shown as written. First names only.
5/5
The Trusted AgentA very professional service providing all the necessary assistance required.
All the staff at Moginie James have been very attentive and polite in both purchase transactions. In particular Cat has been extremely helpful, and efficient in the purchasing process, deserving well earned praise. The service received has been excellent., and I would happily recommend this Estate Agent.
5/5
GoogleWell. The service is excellent. The agent, Mercedes, was quite helpful for a viewing and was sure to clear up all inquiries for better clarity.
Dear The F2 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMe and my husband rented a property recently. It was a very good experience, especially I would like to mention Mercedes, she is very helpful throughout the process. I must recommend moginie James.
Dear Aleena Lalu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentFrom start to finish, the whole team at Moginie James were excellent.
We had heard good reports about Moginie James and can confirm that we were NOT disappointed! Everything went smoothly and all communications were outstanding. A very professional and friendly team that go the extra mile. Would defiantly recommend Moginie James and would certainly use them again..
5/5
GoogleI have used other estate agents in the past and Moginie James stand head and shoulders above the others. They are extremely professional, friendly, take the time to understand complicated situations, are highly communicative and go above and beyond what other agents do. I would highly recommend them and would not fail to use them again in future.
Thank you so much for your review of our Roath branch. It's wonderful to know you thought so highly of our service and would use us again in the future! Wishing you all the best, The Moginie James Team.
5/5
GoogleDylan at Roath office was really helpful in arranging new tenancy for our rental property. Very happy with the service from moginie James after several years of using their property management service.
Dear Johanna Turner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDon't rate you at all they take ur money and then you report problems they don't let landlord know and then u ring back they won't answer took me 6week to even have a cooker put in even then they didn't want to coz it's not important my advise go elce where pple
Dear Mr Davis, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Roath office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleI viewed with the cyncoed office and team ..wonderful service so pleasant and efficient without making you feel stressed or under pressure to compete against each other .
Dear Susan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently had a viewing with Andrew from Moginie James. A very professional guy. He explained the whole letting process really well.
Dear Bilal Ahmad Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleMercedes(letting agent) has been very helpful keeping us informed of the new possible tenants. She has been succinct and informative as necessary.
Dear Maureen Hillier Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAll our dealings with the team at the Albany Road branch have been exceptional - excellent advice, marketing suggestions, bringing in your team for familiarisation, good web presentation, quality viewings all contributed to an excellent result. I would highly recommend them to others, and will be using them again for certain. Keep up the good work!
Thank you for your lovely review of our team at the Roath Branch, Alex. The team works incredibly hard to deliver exceptional results for our sellers, so we are absolutely ecstatic that you experienced this. All the very best in the safe hands of our Sales Progression team, we are looking forward to getting you moving very shortly!
5/5
GoogleI've had a number of viewings with this agency and they have definitely left a positive impression. The flats were lovely and I really liked the way my agent (Kian) explained everything to me from A to Z. The agent was very clear and honest in explaining the details of the property and the agency fees.
Hi Sylwia, Thank you so much for your review! We will be sure to pass your lovely words on to Kian, our fantastic Trainee Lettings Negotiator. He is a wonderful communicator and really excels at what he does - i know he will be absolutely delighted to read your kind words. Thank you so much again for taking the time to review us. The Moginie James team.
5/5
GoogleAll our dealings with the team at the Albany Road branch have been exceptional - excellent advice, marketing suggestions, bringing in your team for familiarisation, good web presentation, quality viewings all contributed to an excellent result. I would highly recommend them to others, and will be using them again for certain. Keep up the good work!
Thank you for your lovely review of our team at the Roath Branch, Alex. The team works incredibly hard to deliver exceptional results for our sellers, so we are absolutely ecstatic that you experienced this. All the very best in the safe hands of our Sales Progression team, we are looking forward to getting you moving very shortly!
5/5
The Trusted AgentMaria and Cat
From marketing to completion was exactly 3 months - a remarkably painless experience! Maria and Cat were alongside us every step of the way and they were always efficient, friendly and genuinely interested in our particular situation. Thank you so much ladies.
5/5
GoogleOliver Clifford found and arranged our mortgage for us; his service was fantastic and he was friendly and very professional throughout the whole process. We received regular updates and nothing was ever too much trouble. Five stars and would highly recommend him, thank you! *****PositiveResponsiveness, Quality, Professionalism, Value
Hello Matthew Oliver Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
1/5
GoogleWorst experience ever. Bunch of people waiting there to loot your money.. Their priority is to waste your time..I wish there was a(-5 rating) option so that its a perfect match for moginie james..
Dear Mahesh Reddy, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI viewed a house with Mercedes Kouzoukis from Moginie James Roath. Very helpful and quick response.
Dear Salsabilla Sakinah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMoginie James are the best.always helpful.best costumer service & great estate agents highly recommended😊👍Agent James Tidy is very helpful & very friendly & reliable.Thanks …
5/5
GoogleI am so pleased with Moginie James, they sold my house in less than a week and got my dream forever home for me - cannot praise them enough, thank you Cat, Luke - it's been emotional!
5/5
GoogleVery helpful throughout, especially Alyson.
Hi Anna, thank you for taking the time to review us, you have perfectly summed up our Alyson! She is helpful through and through, and will be absolutely delighted to hear your comments. Best wishes, The Moginie James Team.
5/5
GoogleWe had a great experience dealing with Hannah, I called in response to a letting ad and she was amazing. She was quick, pleasant and knowledgeable of the property. She was accommodating by being able to assist us with a viewing of the property the same day as we would be in the area. It was quick, easy and exactly the service we were expecting. I would highly recommend HannahPositiveResponsiveness, Quality, Professionalism
5/5
The Trusted AgentProfessional and very helpful
Such a lovely estate agent to work with. Professional, helpful and just overall lovely. Still looking for a place with them but I have no doubt that we will find what we're looking for. Siobhan and Shazia were both excellent.
4/5
GoogleReally helpful staff, me and my partner had Dylan who helped us with our first independent move, he was really attentive and made the whole process a lot easier.
Dear Rose Harvey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleHope their estate agent sevices are better than their staff driving. Some idiot was going so fast down the a48 he nearly went up my backside. A dark car the end of the number plate KBV. If you are going to drive like a dick, don't do it in a company car.
Hello Maria. We are immensely disappointed to read about your recent experience with one of our staff members on the road and we want to offer our sincerest apologies on their behalf. Please rest assured that we do take this sort of behaviour very seriously and can confirm that we have spoken to the individual concerned about this incident. Regards, the Moginie James team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Tell us what you need and we'll pass your enquiry to Moginie James Estate Agents and up to three other top-rated agents near Roath.
