Every review we hold for the Roath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe can't speak highly enough of the team at Mogine James, Roath, that have helped us with our recent purchase of a property in Cardiff. They've all been incredibly helpful from the start, with a personable approach to communications that's always been welcoming and made us feel at ease throughout. Polite, professional and always eager to help. Much appreciated, thank you guys. Siôn and Cerys
Sion · 14 May 2021
Agent replied · 24 June 2023
Hi Sion and Cerys, thank you for taking the time to let us know how we did at our Roath branch of Moginie James. We hope you have a great day!
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleGreat staff and detailed and thoughtful viewing. Would recommend Moginie James 👍🏼 …
Disha · 20 March 2025
Agent replied · 27 August 2024
Dear Disha Mitra
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSarah was so helpful and understanding. She went above and beyond to help us secure the house that we wanted to buy
Ann · 29 July 2019
Agent replied
Thank you Ann, what a lovely review of Sarah! She is such a people person and gets a thrill from helping people find their perfect home, we are so glad you thought as highly of her as we do. Wishing you all the very best! The Moginie James Team.
★★★★★ 5/5
The Trusted AgentGreat experience
Sarah helped sell my property in no time at all. She was friendly and great to work with. The rest of the team have also been great so far. They have taken the time to understand what we are looking for. Everyone is very professional and reliable. When they say they will call you back they do!
Anonymous · 15 March 2017
★★★★★ 5/5
GoogleI had a viewing at Victoria wharf with Mercedes. She was very helpful and provided me with information necessary. She was also a massive help through out my application. 5 stars for her work!
RaGe · 20 March 2024
Agent replied · 22 March 2024
Dear Rage Vase
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMorgini james is very a very professional letting agency, they have well trained staff especially (Andrew),he was always follow up to all my doubts and any missed documents I had to send..Thanks for everything
Sumesh · 20 March 2024
Agent replied · 22 March 2024
Dear Sumesh Gee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GooglePoor value for money, obstructive, will never use again 👎 …
Anonymous · 20 March 2025
Agent replied · 20 March 2026
Dear Anonymous Zombie,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI am truly happy with Their services and support 🫡 …
Habibur · 20 March 2025
Agent replied · 27 August 2024
Dear Habibur Rahman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a very pleasant experience with Moginie James and found that the process was a lot more smooth than it could have been. Thankfully we had Dylan Burberry helping us. He answered al of our questions and emails as soon as possible
John · 5 August 2023
Agent replied · 26 August 2023
Dear John Dow
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe service received from Oliver has been outstanding! I will definitely recommend to friends and family.
Marco · 14 October 2020
Agent replied
Hi Marco Ndrecaj,
Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Roath Sales and Lettings Office. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleStefan was extremely helpful and responded to all our calls immediately and was able to answer any queries or concerns that we had. I would highly recommend if you are looking to find tenants.PositiveResponsiveness, Quality, Professionalism, Value
Kate · 28 August 2022
★★★★★ 1/5
GoogleI would give 0 if I could. They just lied to us. They negotiated with us without talking with the owner of the property. It ended up that we offered what the agency asked for but the owner didn’t accept the offer because that was not what he wanted. Probably he wasn’t even aware of the negotiation the agency made. Just a waste of time for everybody!
Giulia · 29 July 2019
Agent replied
Hi Giulia,
Thank you for taking the time to review us. Although we are very disappointed to read the claims you have made, we are grateful for the opportunity to address them.
Firstly, we appreciate that you are disappointed that your offers were not accepted, but your claim that the seller was not aware of the negotiations is categorically untrue.
Unfortunately, each of the two offers that you put forward were less than the asking price and at a level less than acceptable to our client. Each sellers situation is different and whilst we will use our extensive knowledge of our markets to assist in guiding our sellers through the negotiation process, ultimately, any offers agreed will always be to their complete discretion, as would be your perogative if you were in their position.
To further clarify, we are obligated to show any offers promptly and in writing to our client and we are likewise legally obliged to pass on any other offers for the property right up to when contracts are exchanged. This is dictated by our professional code of conduct, our internal company procedures and the law.
We have worked incredibly hard since our inception in 2001 to build and maintain our reputation as an agency that is that is honest, caring and trustworthy, traits that each of our team members also personify. We are proud of the many positive reviews and awards that our agency has acheived which reinforce our service and values as a company.
Thank you again for your review and we do hope to assist you again in the future.
Regards,
The Moginie James Team.
★★★★★ 5/5
GoogleVery satisfied with my interactions with Moginie James Roath so far. House viewing was friendly and informative. And all the communication and advice since has been super helpful and considerate. I am very grateful for all the help and support with moving.
Ella · 12 August 2023
Agent replied · 26 August 2023
Dear Ella Brady
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleWhen i came to the office with a problem Amy was professional, courteous and understanding. She went out of her way to assist me and followed up promptly with me on actioning my concerns which was much appreciated.
Rachel · 24 June 2022
★★★★★ 5/5
FacebookMoginie James were brilliant in helping us buy our first home. There was no nonsense, the property was valued fairly and Michelle who looked after our case was brilliant, keeping us informed every step of the way.
Buying a home is stressful, but the service we had as buyers instilled trust for us. Thanks!
Charlotte · 30 October 2016
★★★★★ 1/5
GoogleThey've had their Sold sign outside my property since late July. Typical Estate Agents - once they've cash in-hand, they cease to give a toss. Have written them twice and the girl who bought the flat called them too.
Henry · 22 October 2023
Agent replied · 28 October 2023
Dear Henry Turner,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleCalled three times on three separate ocassions and the moment i ask about arranging a viewing im being hanged up on. First i thought it was an incident, but now after 3 separate attemps with the same outcome, im sorry but it is really bad service. Never again
Igor · 25 January 2023
Agent replied · 24 June 2023
Dear Igor Juszczak,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
The Trusted AgentFantastic service all round
After going through many estate agents and giving up all hope of finding one that was considerate, straight forward and helpful I stumbled by chance across Moginie James. I have to say that they have been superb throughout, Especially Cat who has been exceptional! Thank you Cat! you are a credit to your profession!
Daniel-Jon · 7 November 2015
★★★★★ 5/5
GoogleVery efficient, friendly service both is lettings and sales.
Rachel · 20 March 2025
Agent replied · 20 June 2024
Dear Rachel Dawson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
The Trusted AgentA relaxed, effective and professional service.
I have relied on Moginie James twice to find tenants on my behalf. Both times have been really quick and easy. Rebecca and the team have offered sound advice and honest feedback. All of the team communicated well throughout and are not fazed by minor problems. A relaxed, effective and professional approach.
Steve · 21 February 2017
★★★★★ 5/5
The Trusted AgentHelpful, efficient and very friendly!
Its the first major long term rent for me and my girlfriend in the UK and so far Rebecca, representing Moginie James, is doing an outstanding job in helping us get through it with smiles on our faces. Any problems or questions she is quick to answer and provides very useful tips.
Michal · 14 February 2017
★★★★★ 5/5
GoogleI have been recently dealing with Moginie James Estate Agents, Roath, to rent a property in Cardiff. I have been impressed with the professional execution of procedures, team skills, and supporting software tools. The team has been highly effective in their communication and follow-ups. With no hesitation, I recommend Moginie James.
Dr · 29 July 2022
Agent replied · 24 June 2023
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
The Trusted AgentExcellent, professional and efficient service provided by Charlotte and Katie.
Charlotte was helpful, friendly and showed knowledge and understanding of the property to rent and suitability of tenants that was above and beyond all expectations.
After renting for many years this is the most seamless and professional service received.
Would highly recommend.
Deborah · 18 July 2016
★★★★★ 5/5
GoogleDylan Burberry (Roath) found me a really good flat to let, not far from where I am going to be working. Emails are answered promptly. Emailed a few flats to look at before finding the one I then chose .
Fiona · 28 July 2023
Agent replied · 26 August 2023
Dear Fiona Mackay
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
