Every review we hold for the Roath office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service, great support and always on the ball to keep my purchase moving. Thank you especially to Cat Sollis who took such a personal interest and was incredibly professional.
Bec · 25 June 2019
Agent replied · 24 June 2023
Hi Rebecca, thank you so much for taking the time to review our service - we always strive to be supportive and proactive so to hear your lovely comments echoing the same sentiment makes us feel incredibly proud! Looking forward to that exciting day where we can hand over your new keys!
★★★★★ 5/5
GoogleHarry showed us around a few different properties and we couldn’t have asked for a friendlier estate agent. He was extremely welcoming and kind which is something we’ve struggled to find when searching for a new property! Highly recommend this lovely gent - many thanks to the whole team too for helping us with finding our dream home
Tilly · 24 February 2023
Agent replied · 24 June 2023
Dear Tilly
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleStefan was very helpful with the whole process from the start. He made it seamless.PositiveResponsiveness, Professionalism
Arthur · 21 June 2022
Agent replied · 20 June 2024
Dear, Arthur Mburu, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 1/5
FacebookAbsolutely horrendous... The worst estate agents by far. I came across only one person willing to help me with my very difficult, stressful, upsetting, nightmare of a situaton with these people. And that person was part of the maintenence team.... They will rob you blind, be completely ignorant and not have one single care in the world for you. I have no idea how they sleep at night, honestly. The worst thing anyone can do is choose these agents. My experience with them is my biggest ever regret. Hidden fees everywhere (and that's only one out of a million problems) I hope my review is seen by someone considering moginie james (DO NOT DO IT)
Kayleigh · 28 October 2016
Agent replied
Hi Kayleigh - Ceri, the manager of Cyncoed lettings has called both Saturday and today quite a few times to discuss this with you. Can you please return her call at your earliest convenience on 02920761999 to resolve the issue. Martine Harris our Head of Business Generation has emailed you today also to arrange an appointment to come in to discuss. Thanks
★★★★★ 5/5
GoogleI had a great experience with Mercedes for my house search, viewing and letting processes. Very professional and helpful.
Tunde · 20 March 2025
Agent replied · 10 November 2024
Dear Tunde S. Adebanjo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
FacebookAbsolutely appalling service. Waited a month for any news on the release of our bond, despite contacting them numerous times about this. Left the house absolutely spotless and in much better condition than when we moved in and they charged us £140, which they were not willing to discuss and essentially informed us that if we did not except the charges then we would not get the bond back at all. On leaving the property, despite us cancelling the direct debit in good time, they took an extra months rent early. We are still waiting for this overpayment of rent to be refunded to us and it has been nearly 2 months now. Multiple emails, phone calls and office visits and no refund, apology or explanation as to why we have not been refunded. Will never use them again and would certainly never recommend them to anyone.
Rachel · 16 August 2014
Agent replied
Morning Rachel. I'm sorry you feel you have received bad service. I have looked into the over payment of rent and this wasn't paid out along with the bond but it has now been paid back to you. It is a standing order not a direct debit that is set up fo…See more
★★★★★ 5/5
GoogleI had a viewing at a rental property yesterday and the agent who showed me around was very helpful and friendly. She also answered all me questions and went through the paperwork I would need to fill out. Great experience. :)
Elise · 20 March 2024
Agent replied · 22 March 2024
Dear Elise Jenman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRecently just started renting a property through Moginie James. The viewings I had with Michelle were lovely as she was friendly and explained everything I needed to know. When I rang up too the staff were friendly and put my mind at rest about the process. I would definitely recommend Moginie James if your looking for properties in Cardiff!
Rebecca · 29 July 2019
★★★★★ 5/5
GoogleHannah was fantastic in our property search. She helped us find the perfect student property and I couldn't recommend highly enough. She was quick in replying and setting up viewings. She also was very patient with us during our decision making process. Thank you again Hannah.
Kirsty · 24 June 2022
★★★★★ 5/5
The Trusted AgentProfessional, friendly and extremely helpful! - Highly recommend!
Katie has been an excellent point of contact for me as a landlord. She consistently and quickly answers any queries I have and efficiently relays information from my tenants to me or vice versa.
I rate the service I have been provided by Moginie James and Katie highly and am extremely grateful for the diligence displayed in managing my property.
Thanks!
Sion · 8 June 2017
★★★★★ 5/5
GoogleHad a great house hunting session with Mercedes.
She was amazing and helped us at every stage.
Hemant · 20 March 2025
Agent replied · 20 June 2024
Dear Hemant Panchal
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMoginie James came up trumps and found a new tenant for a flat on day one .
Peter · 20 March 2025
Agent replied · 20 June 2024
Dear Peter Latto
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMercedes Kouzoukis Did an amazing job on finding us the perfect place. Big thanks to the team.
Manoli · 20 March 2025
Agent replied · 27 August 2024
Dear Manoli Wijayananda
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Googlevery informative, very attentive and helpful. Thankyou so much Bradley 😇🙏 …
Gina · 20 May 2025
Agent replied · 20 March 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 2/5
GoogleSome lovely staff but over 3 months later and have not received my deposit back. It took 7 weeks since tenancy ended to confirm I was to receive full deposit back. Then 6 weeks on top of that and I am still yet to receive it. I've sent multiple emails and it takes them weeks to respond.
Anthony · 26 November 2022
Agent replied · 24 June 2023
Dear Anthony
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
The Trusted AgentMoginie James - Cat sollis
I am really pleased with Moginie James service, in particular with Cat Sollis. From the very beginning she has been professional, approachable, and very helpful. She really helped us throughout the process and she always replied to the tons of questions we had as first time buyers. She added a personal touch to the process and we did really appreciate.
Roberto · 10 August 2017
★★★★★ 5/5
GoogleHad a great viewing with Andy the otherweek, very friendly and knew loads about the property
Nonofo · 20 March 2025
Agent replied · 25 October 2024
Dear Nonofo Moeti
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe service was really good and friendly. I would definitely recommend them😊 …
Nafsa · 20 April 2025
Agent replied · 20 March 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleThe trainee lettings agents in this company are very professional. They respond promptly to emails.
Johnie · 20 March 2025
Agent replied · 20 June 2024
Dear Johnie Edward
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent, professional service from Mercedes while we were looking for a new property to rent.
Adam · 20 March 2025
Agent replied · 20 June 2024
Dear Adam D
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExcellent, professional and swift. Ema Antalova was outstanding and has assisted us in finding a brilliant property
Paul · 24 June 2021
Agent replied · 24 June 2023
Hello Paul Curbishley
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleExcellent, professional and swift. Ema Antalova was outstanding and has assisted us in finding a brilliant property
Paul · 22 June 2021
Agent replied
Hello Paul Curbishley
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
The Trusted AgentCompletely reliable and trustworthy.....
The whole team have been truly amazing. We have complete peace of mind knowing that our property is in their capable hands. Nothing is too much troubles and we feel valued as landlords.
Charlotte helped us secure tenants and Rebecca made sure the tenants moved in as smoothly as possible, Rebecca kept us informed every step if the way.
Andy · 25 November 2015
★★★★★ 5/5
GoogleBradley and Mercedes are very helpful and their assistance is well appreciated during viewing.
Saheed · 20 March 2025
Agent replied · 10 December 2024
Dear Saheed Abdulrahaman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
