4/5
FacebookA very well organised agency and had a smooth move. Dave Hale was every informative with the initial flat viewing.
Agent replied
Thank you for the great review Dean! I will be sure to pass on the feedback to Dave! #TeaMoginieJames.
Trusted Agent profile · Roath · Cardiff
Verified
Moginie James Estate Agents Roath reviews
★★★★★
638 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.6 out of 5 across 638 reviews on three platforms, including 471 Google reviews rated 4.5.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers28 reviews
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
Buyers39 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Landlords17 reviews
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
Tenants28 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
About Moginie James Estate Agents Roath
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Awards
Industry awards
Moginie James Estate Agents Roath won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Roath branch
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the Roath office, from every platform, shown as written. First names only.
Facebook5/5
GoogleMercedes showed us around a property that we have now picked to be our home and she couldn't have been more helpful. Very knowledgeable and very quick to respond.
Agent replied · 30 December 2023
Dear Holly T Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleI bought my house through Moginie and was delighted with their customer service! So personable and patient and very quick to deal with any queries I had. Thank you!
Agent replied · 22 March 2024
Dear Rebecca Murphy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team at Moginie James Albany Rd, Cardiff are always helpful and provide lots of updates so you know what’s happening. Andrew Jones did a great job of guiding me through the process.
Agent replied · 30 December 2023
Dear Andrew Evans Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThey offered us a really good service when we bought our property.They were very helpful,especially Lisa the financial advisor and they made sure that the language barrier,having to explain difficult terms to us,wasn't going to be a problem. I would recommend a friend to use their services.
5/5
FacebookThank you so much to Gareth and the team at Moginie James. They have done a great job selling my Cardiff City centre apartment. The service was very professional and friendly. They constantly keep you up to date with any progress and feedback and would not hesitate to use them again.
5/5
GoogleBrilliant! The Sales team were so supportive throughout my recent purchase process and the Letting Agents were really lovely when I was looking for a rental last year.
Agent replied · 22 March 2024
Dear Rebecca Hope Murphy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlethey are really nice. A gentle man name Andrew arranged viewing in 1 day and they are so quick in procedures. I am really satisfied with thier service.
Agent replied · 22 March 2024
Dear Sumaia Kibria Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlegood expeirence friendly and helpful
Agent replied · 20 March 2026
Dear Sam Allway Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery supportive and very helpful.
Agent replied · 20 March 2026
Dear Basil Elias Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLisa Fletcher helped up purchased our first property. Lisa was fast and efficient with the mortgage application which was great. She also helped with all insurance policies needed which was massive help in making the purchase run smoothly. I would highly recommend using Lisa for any house purchase.
5/5
GoogleMoginie James Roath acted in behalf of our seller and were absolutely fantastic through the entire process. Incredibly helpful, and assisted in finding contractors once we moved in. The little gift package they gift you on moving in is also a lovely touch! Could not recommend more.
Agent replied · 24 June 2023
Dear Benedict, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThey offered us a really good service when we bought our property.They were very helpful,especially Lisa the financial advisor and they made sure that the language barrier,having to explain difficult terms to us,wasn't going to be a problem. I would recommend a friend to use their services.
5/5
GoogleExcellent performance 👍 …
Agent replied · 20 March 2026
Dear Salami Olubukola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAs a young student from Germany, it was not easy to find an apartment. Moginie James helped me very reliably and professionally so that in the end it was easier than I thought. I would definitely recommend Moginie James.
Agent replied · 24 June 2023
Dear Totøro Xy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe had a very positive experience with Moginie James. They sold our house in less than a week and the service we received from Luke, Sally, Maria and Michelle was excellent throughout. I would highly recommend them if you are thinking of selling your house.
3/5
GoogleWe advertised (and eventually sold) our house through Moginie James. The overall service can be marked as 3 out of 5. We had 10 viewings of our property, but were getting minimal/no feedback from the agents. They had a lot of properties marketed in our area and there was a general feeling that other (larger and more expensive) properties were the focus of their sales, and our property was just one of the less attractive ones (due to being a 2-bed house). When we got an offer, again, the sale process was with minimal feedback. We had to chase constantly to get information on the progress, with sometimes getting an automated emails that the person dealing with our sale went on holiday for 2 weeks (without any prior notice that this would happen). The only good thing was the photos they made, those were of good quality. Overall, could use them again, but there must be better and more engaging estate agents in Cardiff.
4/5
The Trusted AgentThank you Cat
We have recently started looking to buy and of all the estate agents that we contacted Cat at Moginie James was the only one who took the time to explain the process and help us focus our search.. Hopefully with her help we will find our new home.
5/5
GoogleDylan showed his utmost support and kindness to me during my search for a property, I strongly recommend dealing with him and I will love to have a business deal with him again and again.
Agent replied · 30 September 2023
Dear Mustafa Eshtewi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI really appreciate the wonderful service by the moginie Jones especially their staff Mr Andy Jones. His cooperation and guidance makes everything much easier.. thank you
Agent replied · 30 December 2023
Dear Martin Charly Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleSo happy that we were able to renew our current property with the help of Dylan Burberry, who outdid themselves helping us all. We've been with Moginie James for over 3 years and have no complaints.
Agent replied · 26 August 2023
Dear Violetta El-sakka Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat sales negotiators.
Agent replied · 20 March 2026
Dear Julia Jenkins We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHighly recommended. The Sales Team, especially Maria, will go extra miles to ensure client's satisfaction. They update me about the property every day and liaise with the various parties in such effective ways and timing. I am very happy and blessed to meet them.
5/5
GoogleMet with Sarah from Moganie James today. Very professional and friendly. Sarah was well informed with any other queries we had about the properties we were viewing. Would certainly view with them again and also would consider using them to sell our own property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Moginie James Estate Agents Roath
What do sellers say about Moginie James Estate Agents Roath?
28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
What do buyers say about Moginie James Estate Agents Roath?
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents Roath?
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
What do tenants say about Moginie James Estate Agents Roath?
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Has Moginie James Estate Agents won any awards?
Yes. Moginie James Estate Agents won Gold for Best Estate Agent Guide 2023 Gold Award, Roath branch at EA Masters 2022.
