5/5
GoogleGreat staff! Professional and friendly at all times, super communication, kept updated via text and email and always went out of their way to accommodate our requests. Thank you Joanne, Sarah, Cat and all the team.
Trusted Agent profile · Roath · Cardiff
Verified
Moginie James Estate Agents Roath reviews
★★★★★
638 reviews across 3 platforms
92 Albany Road, Roath, Cardiff, CF24 3RS
Part of Moginie James Estate Agents, see every office.
Moginie James Estate Agents's office in Roath, Cardiff, at 92 Albany Road, is rated 4.6 out of 5 across 638 reviews on three platforms, including 471 Google reviews rated 4.5.
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers28 reviews
The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ...Read all 28 from sellers
Buyers39 reviews
My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ...Read all 39 from buyers
Landlords17 reviews
Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ...Read all 17 from landlords
Tenants28 reviews
My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ...Read all 28 from tenants
About Moginie James Estate Agents Roath
Founded in 2001, we are Cardiff’s leading independent estate agency. With 5 offices across the city we are specialists in residential sales, lettings, property management and the investment markets. We’re proud to be independent, which gives us flexibility and means we react speedily to market conditions. We’re equally quick to adopt the latest marketing innovation, offering our clients maximum exposure via a suite of complementary promotional tools to showcase your property at it’s best. Our 53 strong team is our biggest asset, dedicated and enthusiastic staff who are committed to ‘going the extra mile’, and who each possess in-depth industry knowledge backed by professional qualifications. We’re members of ARLA, ALMA, NAEA, The Property Ombudsman and the Tenancy Deposit Scheme, a sure sign that you’re dealing with a reputable and respected agent. We’ve also recently been appointed as the South Wales agent for Fine & Country, the world renowned agents for luxury residential properties, and we’ve been hand picked to serve as Cardiff’s sole agent for the Relocation Agent Network, all of which means, whatever your property and whatever your situation, you’re in very safe hands with us.
Awards
Industry awards
Moginie James Estate Agents Roath won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Roath branch
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the Roath office, from every platform, shown as written. First names only.
Google5/5
FacebookIncredible service. Went over and above anything I expected of them. I had difficulties in the process, but the team at Moginie James took care of everything. They put me at ease during a stressful time and ensured communication was open at all times. I genuinely could not have asked for any more.
Agent replied
Thank you for your comments Ross, we’re glad to have helped you through the process and we hope you enjoy your beautiful new home ??
5/5
GoogleMoginie James sales progression team were absolutely amazing. I don't live locally so relied heavily on them to manage the sale of my Cardiff property. They went over and above and I was genuinely impressed with their professionalism.
Agent replied · 24 June 2023
Dear Ingram, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
The Trusted AgentLovely staff, very helpful
Julie and Charlotte were both lovely to deal with. Helped us secure a beautiful house we were desperate for and were very patient! We are very thankful and happy to be dealing with a great lettings agency :)
1/5
GoogleThis used to be a great company and I have recommended them to loads of people but now they've been taken over I won't ever use them again. Terrible administration and very hard to contact - especially when they owe you money!!!!NegativeResponsiveness, Professionalism
Agent replied
Dear Jo We believe the Team have now been in contact and the matter has been addressed. Kind regards, Customer Care Team
5/5
GoogleMoginie James recently helped us sell our home and the whole team were brilliant. In particular we found their mortgage advisor Oliver Clifford to be very helpful. He gave great advice and was very efficient in helping us with our mortgage application.PositiveQuality, Professionalism
Agent replied
Hi Amlyn Griffiths, Thank you for taking the time to review your recent experience you have had with our team at Moginie James Estate Agents - Roath Sales and Lettings Office. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleAndrew Jones performed the showing really professionally. Still I decided to go with another property, though.
Agent replied · 22 March 2024
Dear Emil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
FacebookTerrible maintenance service. Reported a leak on 29th September - still no visit or fixing done. in contact via email but no-one is being pro-active. Apparently this is an issue that's happened plenty of times before so this issue should really be resolved before the next tennant moves in.
Agent replied
Hi Geraint, Thank you for getting in touch. I am aware that contractors have attended the property as requested multiple times, once even on Christmas Eve. However, each time you have either not been at the property or you have left your dog inside th…See more
5/5
GoogleI viewed with the cyncoed office and team ..wonderful service so pleasant and efficient without making you feel stressed or under pressure to compete against each other .
Agent replied · 30 December 2023
Dear Susan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI viewed with the cyncoed office and team ..wonderful service so pleasant and efficient without making you feel stressed or under pressure to compete against each other .
Agent replied · 24 June 2023
Dear Susan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWorked closely with Oliver Clifford the mortgage advisor. Friendly, professional and very efficient. I would highly recommend ollie as he went above and beyond to help us. A real top guy to go with it also.
Agent replied · 24 June 2023
Dear Luke Cooper, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleHad a good experience with Moginie Jame’s team. They are so helpful, and Andrew Jones always tries his best to sort any problems
Agent replied · 30 September 2023
Dear Paul Ling Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMoginie James Roath branch has just helped us sell our old house and purchase our new home. Excellent service even with difficulties & complications of lockdown etc. All the team were helpful, friendly and professional. Would definitely highly recommend them. Thank you.
Agent replied
Hello Rachel Lord Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleHelen was incredibly friendly and helped us to secure our dream house in no time at all! Really good communication from moginie james as a whole and would so far recommend them
5/5
GooglePossibly the most efficient and professional agency I have dealt with. As a property developer for the past few years I have dealt with many departments in many agencies. Everyone at Moginie James has had their finger on the pulse, knows their stuff, the market, it's local dynamics, the individual properties and the possibilities it offers as a project. In purchasing for the first time from them I would have no hesitation in buying through them again and would recommend anyone selling to contact them before signing with anyone else locally. Great people to work with. An absolute pleasure.
5/5
GoogleI have used Moginie James a number of times when buying/selling properties and have always found them to be really professional and friendly. This time, they arranged an open house on my property that was really well attended and the house sold straight away. The marketing photos were of an excellent standard. The manager at Albany Road and the staff that I dealt with were really helpful and I would recommend MJ to anyone selling their property if you want a professional and friendly service.
5/5
GoogleI recently sold my house in Cardiff through the Albany Road branch of Moginie James. Compared to most other estate agents I've had dealings with I was highly impressed with the staff at Moginie James. They have always been extremely helpful, professional, friendly and pleasant to deal with. I felt that my property was marketed as well as it could have been, in particular the photographs were done to a very high standard. I was kept well informed throughout the entire process, and the staff would always go the extra mile to resolve any issues that arose. Once a sale had been agreed the 'sales progression team' took over and continued to provide the same excellent level of service as had been provided by the branch. I wouldn't hesitate to use Moginie James again, and have already recommended them to other friends who are selling their house. A big thank you to all the team! Tom
5/5
GoogleStefan was really great at recommending and keeping me up-to-date on the availability of student housing!
5/5
GoogleExtremely professional & reliable service. I have worked with everyone at the Cardiff offices for the last 4 years through the rental of my flat and now through the selling process and have felt in safe hands, Would definitely recommend this Agent for both rentals and sales :-)
Agent replied
Thank you so much for your lovely review, you've always been an immense pleasure to work with!
1/5
FacebookWe have been happy with the service from Moginie James in the past whether renting or buying our first house. We are currently viewing houses for our second house and I was really disappointed when I asked to book an appointment for a second viewing I was told I would only get 15/20 minutes and that anyway that would be plenty as we’d already seen it once and that the house wasn’t big...I understand saturdays are busy and estate agents need to fit as many appointments as possible but I wasn’t offered another day when I asked about going on a week day...
5/5
GoogleAfter some very shifty viewings with other agencies in Cardiff it was a pleasure to go with moginie James, an agent called James was super helpful informative and just a pleasure to work with. Really helped me and a friend find a dream property! Would highly recommend
Agent replied
Thank you for your lovely review of our service, Lauren. James is a highly valued member of the team, so we are incredibly happy that you thought as highly of him as we all do! All the best in your new home!
5/5
GoogleSuperb experience with Mercedes during a house viewing today. Very knowledgeable and friendly.
Agent replied · 22 March 2024
Dear Aron Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSmooth experience very helpful employee especially AndrewJones thank you so much
Agent replied · 27 August 2024
Dear Yasmin Yasin Customer care is important to us so we really appreciate you taking the time to … More
5/5
GoogleStefan was really great at recommending and keeping me up-to-date on the availability of student housing!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Moginie James Estate Agents Roath
What do sellers say about Moginie James Estate Agents Roath?
28 reviews from sellers, rated 5.0 out of 5 on average. For example, Michelle wrote: "The staff at Roath branch of Moginie James are helpful, friendly and professional. I was impressed with Luke who completed my house evaluation and decided to ..."
What do buyers say about Moginie James Estate Agents Roath?
39 reviews from buyers, rated 4.9 out of 5 on average. For example, Simon wrote: "My wife and I were really impressed with the excellent service we received from Cat and all her colleagues at Moginie James. Their straightforward manner and ..."
What do landlords say about Moginie James Estate Agents Roath?
17 reviews from landlords, rated 5.0 out of 5 on average. For example, Roberto wrote: "Faultless service throughout the process! Charlotte is always fantastic with all viewers and ensuring a good quality of tenant is found for every property ..."
What do tenants say about Moginie James Estate Agents Roath?
28 reviews from tenants, rated 4.9 out of 5 on average. For example, Paige wrote: "My partner and I have had some memorable experiences with previous estate agents, not all of them positive. However, Charlotte made our letting process easy! ..."
Has Moginie James Estate Agents won any awards?
Yes. Moginie James Estate Agents won Gold for Best Estate Agent Guide 2023 Gold Award, Roath branch at EA Masters 2022.
