Trusted Agent profile · Newcastle Upon Tyne · Tyne & Wear
Verified
★★★★★
596 reviews across 4 platforms
676 West Road, Newcastle Upon Tyne, Tyne & Wear, NE52UR
Part of Northwood, see every office.
Northwood's office in Newcastle Upon Tyne, Tyne & Wear, at 676 West Road, is rated 4.7 out of 5 across 596 reviews on four platforms, including 440 Google reviews rated 4.7.
440
Reviews on Google
This office
22
Reviews on Facebook
This office
79
Reviews on The Trusted Agent
This office
55
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my flat in Gateshead through Northwood Newcastle, I am glad I went with Northwood as the service is fantastic and goes above and beyond what I was ...Read all 21 from sellers
After searching for a long time in Newcastle I think I have viewed houses with every estate agent . Hands down Northwood are the best I have used . The people ...Read all 20 from buyers
Choosing letting agents is a lottery if there's no guidance available. Luckily we chose well in an area of the Country with which we were not familiar. From the ...Read all 8 from landlords
From start to finish these guys have been nothing less than superb. Personally I find moving home quite a stressful experience with all sorts of bumps and turns ...Read all 22 from tenants
The Newcastle branch was established in 2004 and has built up an excellent reputation for customer service and high levels of client retention. With staff qualified to ARICS level we deliver a range of flexible lettings and sales services across Tyneside. The business has expanded over this period and now occupies offices at Denton Burn giving easy access across Newcastle and South of the river to Gateshead. Our speciality is our Guaranteed Rent product which has proved popular with a range of landlords and our accompanied viewing service on sales properties ensures that w e are working hard at selling your property and not just arranging viewings for you to carry out!
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
GoogleI’ve had an excellent experience with Northwood both as a landlord and as a sales agent. Kept me updated of any issues in a timely manner and were always quick to respond to queries. I would have no hesitations in recommending to family or friends.
5/5
GoogleFanstatic teams….😊👌👌 We has alots of support from Leanne and her team. We has a very difficult time with PM LAW solicitor and Leanne was always there to help us she is amazing 🫶🫶❤️.
5/5
GoogleA pleasure to deal with, Olivia, Sadie and Leanne all went beyond their task to sell our home, nothing was trouble, advice on matters not directly related to our sale were offered and accepted. We are very happy with the entire process, and would recommend them to anyone requiring to look for an estate agent, would not hesitate to recommend them.
5/5
The Trusted AgentJulia has been a massive help from the start.. The first smile I see while pushing the door. The best assistance I could have asked, she will never let you with an unanswered question. Overall, great person and great staff at Northwood.
Thank you for your review! Northwood Newcastle.
1/5
GoogleSince my property moved over from Martin&Co to Northwood the communication, systems, and delays in rental payments have been poor. Team are constantly on annual leave so there is zero continuity. No accountability taken. Seriously considering how long I leave my property under their management.
5/5
GoogleI recently had the pleasure of buying a house via Northwood estate agents, and I must say that my experience was outstanding, primarily thanks to the incredible service provided by Leanne. From the very beginning, Leanne impressed me with her prompt responses to all my queries, no matter how small or large. Her efficiency and dedication were evident throughout the entire process. Leanne consistently kept me updated on the progress of my transaction, ensuring that I was always in the loop and never left wondering about the next steps. Her clear communication and proactive approach made what can often be a stressful experience feel seamless and manageable. I am truly grateful for Leanne’s exceptional support and professionalism. If you are looking for a reliable and responsive estate agent, I highly recommend Northwood, especially if you have the chance to work with Leanne. Her commitment to excellent customer service truly sets her apart. Thank you again.
1/5
GoogleVery poor from the moment we moved in, we moved in to a property that had no heating as the boiler needed fixing this was in "Beast from the East" lucky we could stay with family during those two week. The garden was disgraceful with over 100 screws that we had to remove. Throughout the tenancy numerous issues that took ages to resolve. And during check out wr left the house as clean as when we moved in but still "needed cleaning". They seem to do anything ti take as much money as possible and when you ring to chase this up or questiont this with them the person who is in charge is never in or unavailable at the moment. This is not just a rant from a disgruntled tenant, several friends who rented through northwood have experience similar issues. They have taken none of the issues we raised but continued to place the blame on ourselves. I do not appreciate your reply in where you imply I failed to inform you I had COVID. I did not fail to inform you, the shower had broken for the third time we raised the issue and waited for it to be fixed, and in the wait time I contracted COVID which I i formed the contractor as quick as possible, this is a forum for reviews whether you agree or disagree. You should not write in your reply or hint at my profession nor any personal details it is some what a breach.NegativeResponsiveness, Quality, Professionalism, Value
I am sorry you have not been happy with issues throughout your tenancy. In regards to maintenance issues we are at the mercy of contractors and the last issue you had was during Covid 19. Although we arranged a contractor to attend you failed to mention that you were isolating as you had Covid 19 which meant that the contractor could not attend. As you work in the health service you are aware that it would have been negligent to have allowed any one to attend. In regards to the cleaning you have been sent a very detailed check out report with photos of the issues that were found so whilst you may not be happy with the cleaning this was very clearly needing to be carried out in order to move a new tenant in. We will accept responsibility for issues such as the boiler at the outset of your tenancy as you are aware and mentioned in a previous good review but we have no control how you leave the property and can only deal with what we find at the check out. I am sorry if that seems like we are placing the blame on yourself. I am also sorry I have been out of the office and not able to deal with your calls straight away, our industry is extremely busy at present. You had been made aware that I would finalise your deposit when I had the invoices, which I have chased but the contractor has not sent them although promised to have this sent over this morning.
5/5
The Trusted AgentFriendly helpful and professional service
Used Northwood both as a Landlord and a Seller. All the staff in the office were extremely friendly and helpful very professional and kept us updated every week. Special thanks to Wendy and Victoria. Would strongly recommend using their services.
Thank you so much for your review. We are so pleased that we were able to help you rent out your property and sell it to an investor too.
5/5
GoogleFirst experience dealing with northwood as a first time buyer, office very quick and efficient with responses and bookings. Nikita was very helpful and friendly showing us round the property, she was extremely knowledgable and actually called me back the same day with answers to some more of the questions that I had. Won’t hesitate to use them again!
5/5
GoogleFantastic team, great help from the beginning to the end. Even with all the questions asked, we probably annoyed them but they asked each question and worked hard to help us get our house and settle in. Thanks for all your support and would … More
5/5
GoogleBought a house very recently through Northwood and had Leanne helping us throughout. In our case, she had to keep chasing slow solicitors so we could get the sale through before our mortgage offer expired. She was the biggest help! If it wasn't for Northwood/Leanne helping us throughout we could have very easily lost out which would have been devastating.
Leanne will be so pleased with this feedback. Thank you and enjoy your first Christmas in your new home 🏡 …
5/5
GoogleGreat service and would recommend, Jayne was great throughout the whole process, friendly and professional, great work!! Couldn't have asked for more, some great advice and always willing to help.PositiveProfessionalism
Thank you!
5/5
GoogleLeanne and Zoe (and the rest of the team) were magnificent throughout the process. Refreshing to have such down to earth estate agents. Would thoroughly recommend to anyone.
5/5
The Trusted AgentExcellent service received
Something that can be a stressful event selling a house was made extremely smooth and easy with the continual support of Victoria and Wendy. They were supportive and outstanding from beginning to end. Couldn't have asked for a better service.
Thank you for your review! We are so pleased that we were able to help you and sell your investment property. Northwood Newcastle.
5/5
GoogleMany thanks to Mandy and the Northwood team for the professional way they dealt with my sale the communication was excellent and Mandy was always quick to respond I would definitely recommend.
Thank you very much for your review
5/5
GoogleWe have just recently sold our property with Northwood and cant thank Leanne enough. She was amazing from the first day to the final day. Everything was properly explained and responses were always prompt. I would 100% recommend Northwood to anyone thinking of selling.
5/5
GoogleI want to personally comment Leanne for her dedication and perseverance in helping to sell my apartment. It was a lengthy process filled with disappointments and frustrations. But it was Leanne's persistence, constant encouragement and innovative ideas that finally sealed the sale. I am lucky and grateful to have Leanne as my agent.
4/5
The Trusted AgentI would like to thank Leanne for all her help and expert support when selling my house. Leanne was very knowledgeable and really helped people understand the house and what the area had to offer. Leanne was very helpful in ensuring the sale ran smoothly and answered all queries swiftly. Great service
5/5
GoogleFatimah was very polite n understanding n a nice person polite n easy to talk to n she explained what she needed to do n lovely smiles
5/5
GoogleI strongly recommend this company. I went to them for a probate valuation, and then gave instructions to sell the house. We had ups and downs with buyers, but the staff at Northwood gave me steady support and advice throughout. In my experience staff go the extra mile to provide a good service. The comparison with the estate agents who acted for me in selling my own flat was marked, and emphasised Northwood’s professionalism. I was relieved to be dealing with a reliable company at a very stressful time.
1/5
GoogleDo not pay their admin fees if you have a zero hours contract. There is no option to state pro rata earnings on their electronic forms and they ripped me off £200 just before Christmas. Avoid!
I am sorry you were not happy but due to the referring process we could not proceed. We can not provide information on this online but happy to answer any of your queries if you wish to get in touch with the office.
5/5
The Trusted AgentService excellence for over 10-years
Under the management of Hazel, I have let properties with Northwood and been very happy indeed. Recently been dealing with Victoria and Wendy who have been a an exceptional help with both the lettings and sales of the properties.
Thank you for your review. One of our longest serving Landlords! Northwood Newcastle.
5/5
GooglePosting this on behalf of my neighbour, Joyce Hoggins who had the pleasure of using Northwood. "The team at Northwood provided an excellent level of service from start to …
5/5
GoogleFatimah is consistently supportive, friendly and approachable when needed. Always talkative during inspections and quick to assist when required. An absolute legend and a great asset to northwood!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
21 reviews from sellers, rated 5.0 out of 5 on average. For example, Tristan wrote: "I sold my flat in Gateshead through Northwood Newcastle, I am glad I went with Northwood as the service is fantastic and goes above and beyond what I was ..."
20 reviews from buyers, rated 5.0 out of 5 on average. For example, Emma wrote: "After searching for a long time in Newcastle I think I have viewed houses with every estate agent . Hands down Northwood are the best I have used . The people ..."
8 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "Choosing letting agents is a lottery if there's no guidance available. Luckily we chose well in an area of the Country with which we were not familiar. From the ..."
22 reviews from tenants, rated 5.0 out of 5 on average. For example, Corey wrote: "From start to finish these guys have been nothing less than superb. Personally I find moving home quite a stressful experience with all sorts of bumps and turns ..."
Tell us what you need and we'll pass your enquiry to Northwood Newcastle and up to three other top-rated agents near Newcastle Upon Tyne.
