Trusted Agent profile · Newcastle Upon Tyne · Tyne & Wear
Verified
★★★★★
596 reviews across 4 platforms
676 West Road, Newcastle Upon Tyne, Tyne & Wear, NE52UR
Part of Northwood, see every office.
Northwood's office in Newcastle Upon Tyne, Tyne & Wear, at 676 West Road, is rated 4.7 out of 5 across 596 reviews on four platforms, including 440 Google reviews rated 4.7.
440
Reviews on Google
This office
22
Reviews on Facebook
This office
79
Reviews on The Trusted Agent
This office
55
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my flat in Gateshead through Northwood Newcastle, I am glad I went with Northwood as the service is fantastic and goes above and beyond what I was ...Read all 21 from sellers
After searching for a long time in Newcastle I think I have viewed houses with every estate agent . Hands down Northwood are the best I have used . The people ...Read all 20 from buyers
Choosing letting agents is a lottery if there's no guidance available. Luckily we chose well in an area of the Country with which we were not familiar. From the ...Read all 8 from landlords
From start to finish these guys have been nothing less than superb. Personally I find moving home quite a stressful experience with all sorts of bumps and turns ...Read all 22 from tenants
The Newcastle branch was established in 2004 and has built up an excellent reputation for customer service and high levels of client retention. With staff qualified to ARICS level we deliver a range of flexible lettings and sales services across Tyneside. The business has expanded over this period and now occupies offices at Denton Burn giving easy access across Newcastle and South of the river to Gateshead. Our speciality is our Guaranteed Rent product which has proved popular with a range of landlords and our accompanied viewing service on sales properties ensures that w e are working hard at selling your property and not just arranging viewings for you to carry out!
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
FacebookI am currently using Northwood Tyneside to manage 2 of my properties and sell 3, having used several competitors in the last 18 years I have to say they are the most professional, efficient and pro-active I have ever come across. All their staff are extremely charming to deal with. Thank you Team Northwood Tyneside!
Thank you so much for your kind review, the staff are over the moon, its great to get recognition like this. ??
5/5
The Trusted AgentIm very happy with the service from Northwood with selling my house, they made a very stressful time a lot easier especially Jayne who was always there with advice and to calm and help me, going above and beyond what I would expect from an estate agent, I have and will always recommend them, they sold mine and now my daughters property because of the great service. Well done.
5/5
GoogleI would highly recommend Northwood, the experience we had was fantastic with no hassle what so ever, they sold our property in under 24 hours, massive thanks to Leanne and the team, Thanks Jonny
5/5
GoogleGreat company I have just bought my house though them. They are very knowledgeable and Sadie is a pleasure to deal with. They kept me updated throughout the whole process. Making the process a pleasure. Would highly recommend them.
5/5
GoogleAmazing customer servise and even when I was extremely stressed the girls Leanne and Olivia couldn't do enough to reassure me that everything will be ok. All and all a very good experience in the most stressful time of someone's life. I …
1/5
GoogleI was interested I buying a flat that, according to Rightmove, had been on the market for some months. I rang three times to try and get a viewing, they said they would get back to me, they didn't. The third time I was told that the flat had just gone under offer. Would I use them to market any property of mine? Its not often you find an estate agent that gives the impression of having quite such a relaxed attitude.
I am sorry about the issues you have at our Benton Branch. This is not how we operate so I am sorry on this occasion we have fallen short of our normal high standard.
5/5
GoogleFantastic service received from the very start of placing an offer to completing the purchase. The team was very helpful and very on top of all the communication with ourselves, the seller, the legal team & finance team. We had a few issues along the way out of our control which had an effect on the purchase. Northwood remained calm and professional to ensure the next step of action was carried out appropriately, in order to carry out the purchase successfully. Northwood sales team ensured we were receiving effective and quick responses from all parties involved. The team was very friendly and always very each and quick to approach when an issue or question needed answering. At times we thought we lost the deal due to external issues beyond our control. We had extreme pressure from the seller to complete, Northwood ensured the deal was completed successfully within the completion date confirmed. I would highly recommend Northwood. Northwood team take a lot of pressure of the buyers and sellers. Northwood even suggested on ideas how to develop a property in order to guarantee maximum rent.
5/5
GoogleNorthwood dealt with the sale of four properties for us and they provided us with an excellent service. The sales were far from straightforward but Leanne and Olivia worked hard to make the process as smooth as possible. They were helpful, professional and kept us updated throughout the sale. We'd very happily work with them again in the future.
5/5
GoogleA great service, smooth process and great communication. Olivia was fab, quick to answer any questions and kept us updated regularly. Highly recommend Northwood Newcastle.
5/5
FacebookWe have been renting with Northwood since February and recently had our first inspection with Julia. Julia was very friendly and was able to arrange a time convenient for us both taking in to considering working patterns. The process was quick and smooth and I would recommend Northwood to people looking to rent.
Many thanks for your comments. I hope we can keep up our high service level and that you will remain a satisfied customer for years to come. Julia always loves a mention but we will have to keep her feet on the ground and her concentration on doing a good job.??
5/5
GoogleHad an excellent experience with Northwood Newcastle. Leanne and the rest of the team were very professional, gave great advice and support through the whole selling process. Very competitive sale price and fees. Thank you - highly recommended.
2/5
GoogleWhen wanting to view a property for sale I did the polite thing and phoned up to make an appointment. I was made to wait ten days for this yet on the day I turned up on time I was told I had to wait while someone else was being shown the property who had just walked in to the office and asked if they could see it straight away as it was near their office! So in future don't be polite and make an appointment, just barge in and ask to see it straight away, you will get to see it first that way.
5/5
GoogleI've been letting a property via Northwood for some years and have always found them most efficient. I am currently selling the property and the service provided by Jayne Kirkland has been outstanding
Thank you so much for your kind words Mr Campbell, it’s been a pleasure working with you!
5/5
Google“I had a great experience at this place. The staff was friendly and professional. Everything was handled efficiently, and the service exceeded my expectations. I highly recommend it!”
5/5
The Trusted AgentSold our house for asking price!
Sold our house for asking price! Our situation was that we bought and renovated our home to live in Denton Burn, however, we ended up with an opportunity to move abroad, meaning selling our home was on the cards sooner than we anticipated. However, what we had spent in total was slightly higher than what I could see houses were selling for. Furthermore, the hot topic at the end of 2019 was Brexit, and some mortgage companies and valuers were down-valuing homes after good offers were made, concerned that there would be a price crash. This had caused some "run of the mill" sales to fall through and there were fewer buyers looking than previous years. Two other estate agents told us to advertise either unrealistically higher (risking no viewings coming through the door, or playing a game of price reductions), and far lower (risking selling too quickly, selling ourselves short and losing some of the money we spent on the home). We took advice from Victoria Skoyles who has a good reputation for selling homes in Newcastle. It felt like she was the one who had the natural skill to pull all the intricate details together that had to be factored in during a time of uncertainty and pull off the right result. Knowing this area street by street she acknowledged some points that were different about our home which others had missed, gave us some valuable insights into how the buying market was behaving today, and came up with a price she could justify with a good plan. When we advertised our home with Northwood between Victoria, Andrew and Jayne they took brilliant photographs, organised 9 viewings and to our amazement, within a month they got us three offers! The last being at the actual asking price. If you haven't sold your own house before, there are two main halves to the service (advertising and sales progression), but at each stage there is a lot of communication between you. Your estate agent will get to see the best and worst of you because it is an exciting and stressful moment in your life and it feels like such an uncertain process even when it goes well. At each point of contact this team empathised with, worked around, and completely understood the situation we were in. Once the offer was accepted they didn't just sit back and wait for the solicitors to do their work, the levels of service increased further chasing the buyers's solicitors up, following us up when we hadn't done something etc. We really appreciated one day in particular when Victoria answered us promptly during what appeared to be a week of 12+ hour work days because all of her colleagues were unfortunately ill at the same time in January with this winter's cough/cold/flu bug. She didn't just clock off at 5:30 and leave us hanging - she always did what needed to be done to keep the sale running smoothly and kept us in the updated right away on less urgent matters - that week wouldn't have been easy for her. We can't thank everybody enough including Sara, Michaela, Megan and Inde for the effort and teamwork involved in making sure the sale is completed and we can start our next chapter. Unbelievable effort. Thank you so much. Nasser & Sophie
5/5
GoogleI have just bought a house through Northwood at West Denton, Newcastle. The service and communication from Lianne was impeccable, she kept me informed throughout the process what stage we were at and the purchase went through extremely smoothly. Thanks again Lianne.
5/5
GoogleSmooth and easy experience renting with Northwood - fast communication and been no issues. Can’t fault them & would recommend. Big thanks to Michaela and Alex for always sorting us out :)
Thank you for this five star review for our rentals team! 🤩 …
5/5
GoogleLeanne was brilliant throughout the whole process of selling my home. She was always available to speak to and was happy to give advice. I couldn’t recommend her enough. Made the whole process from start to finish, as easy as could be
Thank you so much!
5/5
The Trusted AgentBest letting agent and customer service in Newcastle!
Best letting agent and customer service in Newcastle! I have spent approximately 24 months letting two properties from Northwood Newcastle and quite honestly they have provided best customer service and been so kind, attentive and fair to address all my requirements from start to finish! Some of the highlights: - When my first tenancy ended due to my current landlord wanting to sell their property, they found me an excellent property in the same building and helped coordinate the moving and contract dates between both properties! I can't thank Michaela enough for her help with this. - Rebecca was outstanding throughout with her customer service. She helped to address all my maintenance requirements but also liaised with the landlord with regards to additional furniture which wasn't in the property and a new mattress! She even helped me purchase a TV from the previous tenant and helped with the payment. - Northwood was a very fair and reasonable to regards to their expectations of tenants maintaining their property - they gave regular feedback regarding their interim property inspections and never failed to arrange deposit return in a timely manner. Thanks again Rebecca! My final message is that if you want to rent a property in the Newcastle area go for Northwood for the best overall experience from start to finish!
5/5
GoogleHad a great experience with Andrew at a viewing, would highly recommend his service!
5/5
The Trusted AgentBrilliant from start to finish
Wendy and the team were fantastic, from the first viewing (to the 4th!) right through to completion. Kept us and our own Estate Agents in the loop every step of the way and answered all of questions and concerned, she even helped on completion day. Would definitely recommend Northwood.
Thank you for your review! You are more than welcome. We hope you settle in to your new home quickly and love living there.
5/5
GoogleAimee Has helped us with our move more than we could ever thank her for, the customer service and satisfaction is 10/10, everything was clearly relayed to us and we were never left in the dark during any of the process, we were well informed and well looked after, I have nothing but positive words and would highly recommend Northwood to anyone looking For a property. Absolutely Cracking agency and even better staff.
5/5
GoogleVictoria and the staff were absolutely great and kept in touch all the way through the selling of our property. Victoria was excellent and I can not rate this company highly enough. Very happy 😊 . Thank you ladies. …
Thank you so much for the review. I am glad that you were happy with our service.
5/5
GoogleNorthwood have managed my lettings for many years, always delivering great service. They also managed the sale of these properties - Leanne and the team were great.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
21 reviews from sellers, rated 5.0 out of 5 on average. For example, Tristan wrote: "I sold my flat in Gateshead through Northwood Newcastle, I am glad I went with Northwood as the service is fantastic and goes above and beyond what I was ..."
20 reviews from buyers, rated 5.0 out of 5 on average. For example, Emma wrote: "After searching for a long time in Newcastle I think I have viewed houses with every estate agent . Hands down Northwood are the best I have used . The people ..."
8 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "Choosing letting agents is a lottery if there's no guidance available. Luckily we chose well in an area of the Country with which we were not familiar. From the ..."
22 reviews from tenants, rated 5.0 out of 5 on average. For example, Corey wrote: "From start to finish these guys have been nothing less than superb. Personally I find moving home quite a stressful experience with all sorts of bumps and turns ..."
Tell us what you need and we'll pass your enquiry to Northwood Newcastle and up to three other top-rated agents near Newcastle Upon Tyne.
