Northwood Newcastle reviews from tenants

★★★★★ 5/5

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Superb

From start to finish these guys have been nothing less than superb. Personally I find moving home quite a stressful experience with all sorts of bumps and turns on the way! From the get go the team we're attentive and informative with everything I needed. Can't really ask for much more but I feel they really did go the extra distance when taking us through the process making sure we fully understood everything in terms of the agreement, but also making sure this was comfortable for us. Every new home you will find will have teething problems or bits and bobs that need sorting. We first moved into our new home with northwoods a few months ago and the response has been amazing. There were a few things in the property that needed sorting and by no means a small or quick job. After speaking to the team they sorted things in a matter of days with no hassle required whatsoever. If your looking for a team that's upfront, responds quickly, is honest and looks to care for there tenants then I would highly recommend this agent. Quick Freindly Trustworthy

Corey · 1 September 2017

★★★★★ 5/5

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Maintenance issue

I had an ongoing problem with my heating and hot water, which was very frustrating, especially with the weather getting very cold. I had to have multiple contractors out to problem solve and sort the issue on numerous occasions across a number of weeks. Laura Cheetham of Northwood Tyneside was brilliant throughout...she was patient and listened when I was frustrated at the situation, she continually updated me via email and voicemail (even after office hours on a Saturday!), she was tireless in chasing up contractors and arranging visits, liaised efficiently with my landlord to get decisions made quickly, and overall was lovely to talk to through what turned out to be quite a complex issue. I work full-time in a demanding job and Laura ensured everyone worked round this for me. She was also very genuine and I trusted her to move the situation forward as she clearly wanted to help resolve the issue not just as quickly as possible but correctly to avoid future problems. An asset to your company I cannot thank her enough as I sit in my now warm and cosy flat with hot water aplenty.

Sarah · 10 November 2016

★★★★★ 5/5

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Renting in burnhopfield

We cannot thank both Julia and Wendy enough. Julia was fantastic at the views and made us both feel really at ease and had excellent local knowledge, a pleasure to deal with. She helped us through our application at the office very progressional while remaining personable. Wendy was professional and friendly throughout the check in process going through all the details and made things really easy. Would highly recommend.

Graeme · 30 May 2017

★★★★★ 5/5

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Recent move

I have been very impressed by the efficiency and courtesy shown by the agency. From my first visit to the property I have been very well looked after by Sara and in particular Julia who was prepared to come in on her day off to do the handover. Nothing has been too much trouble and I have been impressed by the whole process. Including the very detailed accurate inventory.

Kevin · 20 September 2016

★★★★★ 5/5

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Great communicaton. Responsive and very understanding

Julia has been absolutely fantastic in helping me rent a property. I was under a bit of time pressure as my current tenancy was about to end. She's been very quick with processing my application and always very good with responding. Scheduling a meeting to sign the final agreement went very smoothly as well and was nicely fitted around my schedule. Would recommend.

LH · 17 August 2016

★★★★★ 5/5

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Fantastic team, fantastic agent.

I was moving to Newcastle from Dublin and had been dealing with a few agents along the road of renting the property. Initially I was dealing with Rebecca, who then passed me to Michaela and finally to Julia for the final steps. Because I was in Ireland for the whole process, we encountered quite a few hurdles. I hadn't received my National insurance number, the transfer of funds from euro to gbp proved trickier than expected and I managed to lose my passport for the bulk of the process too so to say it could have been stressful would have been an understatement. The team at Northwood were incredible though and cured each hiccup as it arose. The process was ironed out to the best of their abilities and they did everything in their power to help me. I have now moved in and couldn't be happier with my property. Other agents at various companies had given up on my applications before they had even began, due to the difficulty in finding a property to suit my needs and for the implications which would have arose throughout the process. The team are second to none here at Northwood and I hope I get to deal with them for any moves in the future, hopefully not too soon though!

Ross · 6 January 2017

★★★★★ 5/5

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excellent service from start to finish

This has been my first experience with Northwood and would certainly recommend them to friends and family. I have been communicating with Julia in particular and have always found her very professional and knowlegable at all times. She has answered any questions promptly and helped me with documents etc when I was unsure of what was needed to complete my application. Thank you Julia for a making this process as stress free as possible and am sure you will continue to do well in your career. Andrea Watson

Andrea · 9 May 2016

★★★★★ 5/5

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Julia has been a massive help from the start.. The first smile I see while pushing the door. The best assistance I could have asked, she will never let you with an unanswered question. Overall, great person and great staff at Northwood.

Steed · 24 December 2016

★★★★★ 5/5

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Rental of property 167 Prince Consort Road

Julia has been absolutely fantastic throughout the process of us renting our first home together :) everything was done so quickly we couldn't believe it and she answered any queries we had perfectly and thank you so much for her putting up with Shaun and myself always calling at seperate times and working around our opposite work schedules so it was easy for both of us to attend meetings, viewings etc.

Nicole · 26 April 2016

★★★★★ 5/5

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Great service

This is my first experience of dealing with a letting agent. Julia has been friendly, professional and helpful at all times. The process of securing a tennancy was incredibly quick and efficient. She is very knowledgable about the service Northwood provide. Any questions she could not answer immediately, she found out the answer and replied very promptly. I would highly recommend Julia to anyone requiring an agent.

Janice · 27 June 2016

★★★★★ 5/5

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Overall review

All the staff at Northwood are amazing, no problem is too big and go the extra mile to get things sorted. Michaela and Laura are who I deal with the most. Great staff

Cheryl · 21 December 2016

★★★★★ 5/5

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A short and sweet 6 month tenancy!

I recently rented an apartment from Northwood Newcastle and had a great experience. As this was the first time I'd rented without a flatmate, I was particularly nervous, but Northwood were very reassuring and helpful throughout the entire tenancy. I've never had a letting agent so professional and honestly couldn't fault the service I received, and also the help when it came to checking out (and getting my deposit!). A big thank you from me, and I hope to have dealings with you again in future.

Jamie · 19 March 2017

★★★★★ 5/5

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Amazing!

Trying to find a nice house to start of in and the staff at the estate agents were amazing, so helpful and kept us both informed the whole time. We have been in the property about a month and we’re loving it, thank you to the our estate agent Rebecca for sorting it all out for us!

Amy · 19 April 2018

★★★★★ 5/5

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Excellent Service

Michaela always going over and beyond when dealing with issues!!!

Anonymous · 21 December 2016

★★★★★ 5/5

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Best letting agents!

Brilliant team of people! The staff are excellent, patient and kind! I am always happy with Northwood! I will always refer my friends and family to NORTHWOOD if they ever were looking for a place as I am very sure they wouldn't be let down at all! Each individual in the office are so helpful and friendly!

Amina · 22 December 2016

★★★★★ 5/5

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Inspections

Always very helpful and professional. Offers handy tips for issues for example; condensation and how to treat/avoid. Very flexible in arranging times and dates for inspection. Very approachable and good customer service. Always has a personal touch on outcomes of inspection for example; saying a hello to my puppy and daughter and wishing is well.

Helen · 23 December 2016

★★★★★ 5/5

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Inspection of Property

As always, a pleasant experience through Northwood. Both Laura and Julia were great and very helpful as are all staff I have dealt with previously. A real credit to Northwood for having such lovely staff :o)

Faith · 6 July 2016

★★★★★ 5/5

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Excellent level of detail and Friendly

We were really impressed with the inventory produced by Julia and the efficiency of Northwood during our house move. Thank you!

James · 18 May 2017

★★★★★ 5/5

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Always sorting out any problems.

Michaela is always helpful and asks us if we had any problems and sorts them out as soon as she can.

Joanne · 26 April 2016

★★★★★ 5/5

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Rental property in West Denton

The entire team were incredibly helpful and friendly from the first viewing to the check in, When a moving date had to be changed at short notice the staff were understanding and patient. I have dealt with various estate agents across the country, but Northwood Newcastle have really excelled in terms of customer service and professionalism.

Jamie · 21 September 2016

★★★★★ 5/5

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Great

Always help ful when there is an issue. Professional and polite agents

Kate · 22 April 2016

★★★★★ 5/5

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Rating only, no written review.

Faith · 18 April 2016