Trusted Agent profile · Newcastle Upon Tyne · Tyne & Wear
Verified
★★★★★
596 reviews across 4 platforms
676 West Road, Newcastle Upon Tyne, Tyne & Wear, NE52UR
Part of Northwood, see every office.
Northwood's office in Newcastle Upon Tyne, Tyne & Wear, at 676 West Road, is rated 4.7 out of 5 across 596 reviews on four platforms, including 440 Google reviews rated 4.7.
440
Reviews on Google
This office
22
Reviews on Facebook
This office
79
Reviews on The Trusted Agent
This office
55
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I sold my flat in Gateshead through Northwood Newcastle, I am glad I went with Northwood as the service is fantastic and goes above and beyond what I was ...Read all 21 from sellers
After searching for a long time in Newcastle I think I have viewed houses with every estate agent . Hands down Northwood are the best I have used . The people ...Read all 20 from buyers
Choosing letting agents is a lottery if there's no guidance available. Luckily we chose well in an area of the Country with which we were not familiar. From the ...Read all 8 from landlords
From start to finish these guys have been nothing less than superb. Personally I find moving home quite a stressful experience with all sorts of bumps and turns ...Read all 22 from tenants
The Newcastle branch was established in 2004 and has built up an excellent reputation for customer service and high levels of client retention. With staff qualified to ARICS level we deliver a range of flexible lettings and sales services across Tyneside. The business has expanded over this period and now occupies offices at Denton Burn giving easy access across Newcastle and South of the river to Gateshead. Our speciality is our Guaranteed Rent product which has proved popular with a range of landlords and our accompanied viewing service on sales properties ensures that w e are working hard at selling your property and not just arranging viewings for you to carry out!
Every review we hold for the Newcastle Upon Tyne office, from every platform, shown as written. First names only.
5/5
The Trusted AgentRental of property 167 Prince Consort Road
Julia has been absolutely fantastic throughout the process of us renting our first home together :) everything was done so quickly we couldn't believe it and she answered any queries we had perfectly and thank you so much for her putting up with Shaun and myself always calling at seperate times and working around our opposite work schedules so it was easy for both of us to attend meetings, viewings etc.
5/5
GoogleMichaela was super helpful and professional throughout the lettings process, very knowledgeable about the market and rates. I'm now achieving above expected rents on my properties.PositiveResponsiveness, Quality, Professionalism, Value
Thank you!
5/5
GoogleExcellent experience delivered while selling my house. Thank you to Leanne for her professional service, very responsive to telephone calls and very good customer service, would highly recommend.PositiveProfessionalism
🤩🤩 Thank you! …
5/5
GoogleI would like to thank Harrison for his support helping my brother Colin find a new home he kept Colin updated all the time your a good communicator Harrison thank you Margaret 💙 …
1/5
GoogleTerrible service - avoid at all costs if renting. Every single time I report an issue with the property it takes a ridiculously long time to have it addressed - never receive updates and the attitude of the staff often borders on rude when all I am looking for is a solution and not to be fobbed off again.
I am sorry that you have had this experience. I will be looking in to this and will report back to you. Sara, Lettings Director
5/5
GoogleWe're so thankful for Leanne Aiken at Northwood! She worked tirelessly and with such care during the 11 months it took to buy our new home. Leanne really went above and beyond to make sure everything went smoothly, even when it got tough. We couldn't be happier with the outcome! If you're buying or selling, we highly recommend Northwood. A simple 'thank you' doesn't feel like enough for all the support and patience Leanne showed us. We're truly grateful for everything!
5/5
FacebookBeen a tenant now for nearly 7 years and Northwood have been fantastic! I have mainly dealt with Laura Cheetham who is always extremely helpful and always on hand when we need something! Thanks Northwood Team!
Thank you so much, Laura will be chuffed! ??
5/5
GoogleFantastic staff. All were helpful, especially Leanne Aikin who kept me informed with phone calls, emails and updates every step of the way during my property purchase.
5/5
GoogleAmazing experience with Northwood as first time sellers, Leanne went about and beyond for us! Highly recommend.
😊 huge thanks for taking the time to provide a review on your experience! …
1/5
GoogleThey didn’t seem to know what they were doing, promised a return call for a property to rent twice and they didn’t call back. The woman who was helping me said it was her day off as an excuse, sorry but does the office close on her day off!? Really poor customer service and didn’t seem to care about their clients.
Abby, I am so sorry to hear this. We pride ourselves on our customer service so I sincerely apologise that we have let you down on this occasion.
5/5
GoogleAmazing experience with Northwood as first time sellers, Leanne went about and beyond for us! Highly recommend.
😊 huge thanks for taking the time to provide a review on your experience!
5/5
GoogleLeanne and the team have been amazing!
5/5
GoogleI had a great experience of Northwood on the whole. I'm very grateful for the flawless work Reece put in, his customer service was outstanding, often going beyond what was necessary to help which in turn provided a stress free service. I would definitely recommend him if you are thinking about using Northwood because he will be using all avenues and resources to provide the highest level of customer service.
Thank you for the kind review. its much appreciated.
5/5
GoogleLianne and Olivia, just brilliant. They both went above and beyond what was expected from them. They responded immediately to any correspondence and had a very calming influence on what could have been very stressful. I can't rate them highly enough! I would and will definitely recommend Northwood to everyone. Thankyou for getting me through!
1/5
GoogleWe find the staff to be very inefficient, uninterested and ineffective. If you manage to speak with the branch manager you get the same response. They leave repairs such as leaks, damp, broken fridges and broken boilers to worsen, they patronise and charge you for anything they can muster up. They say one thing and do the opposite. They insist on inspections despite the fact you've paid the deposit, they have issue with everything such as hanging pictures and gardening yet they don't help with urgent matters. They patronise with remarks such as "we'll speak to your husband" or "we've already discussed the matter with your husband", "perhaps you should confer with Mr..." We would advise everyone to avoid this place and save yourself a headache and the extra cash they swindle. Avoid!
Hi Ella, Having looked on our system we are unable to find you as a current tenant or a previous tenant. If you could contact us to inform us what property this is about we can try and help you further.
3/5
GoogleAlthough the staff where friendly and helpful me and my partner had some issues when we moved in. The previous tenant of the property changed the electrical and gas to a card and key top up. Me and my partner where not made aware of this untill the day we moved in. An upon moving in before we had any electricity we had to pay of the previous tenants £40:00 debt on the key card. And we still have no gas/heating as the property is being changed to a monthly tarrif next week. And Npower won't open the gas account till this change has happened. Overall Im disappointed that this wasn't sorted prior to me and my partner moving in. As we have gone 6days without heating untill Npower change the meter over.
I am sorry that this situation has happened. The previous tenant had the Gas and electric meters changed to pre-payment meters without consent. As we are not the occupier we had to arrange for the new meters to be installed once you moved in, which had been booked. Ordering new gas and electric cards for new occupiers in the meantime is usually a very straight forward however on this occasion it seems that it was far from that, and as you, we spent quite some time on the phone to Npower. Had you not said you would wait until Tuesday for the meters to be changed we would have continued to try and sort this out for you. Npower should be refunding the £40.00 to you but we will cover this cost if this is not the case. I appreciate this was not the best start to your new home and we sincerely apologise for that and moving forward we hope will meet your expectations.
5/5
GoogleI became a reluctant landlord when i was forced to move for work and have rented several times over recent years finally as a tenant with Northwood Newcastle. They have been nothing short of exceptional. They are very honest and matter of fact which i found refreshing. It was particularly difficult when i moved out because of work commitments and time away from Newcastle but they were very clear at the pre check out visit, (something i was never offered by other agents) and did my check out without me. A few cleaning issues were raised which i was happy to pay for as i just didn't have time myself. They made no deductions for this as they said it was done easily by the staff. Another first in my experience! I don't know how they remain so cheerful as i have had endless problems with my own tenants that seem to think they are paying for a "hotel" experience, want everything the next day and think they are doing you a favour living in your house. To top it all the staff at Newcastle actually helped me with my own property 200 miles away, giving me the right legal advice and prevented my agent putting me at risk. I wish they could manage it for me. I can not say anything but they are the best agent i have dealt with by some margin.
High praise indeed, I am glad we could help. It is often hard for tenants to understand the difference between poor service and service that you don't like such as property inspections and deductions. It is always pleasing to deal with someone that can see both sides of the argument. I hope you can find a Northwood office that will be able to manage your property but we are always just a phone call away and the legal team are on hand if you need them.
5/5
GoogleNorthwood has truly exceeded my expectations in managing my property. The regularity of their inspection reports, sent every three months, has been a game-changer for me as a landlord. It not only keeps me informed but also showcases their commitment to maintaining the property's condition. One standout aspect has been Daniel's exceptional handling of maintenance issues. His efficiency and prompt resolution have made the process seamless and stress-free. Knowing that there's someone as competent as Daniel overseeing maintenance maintains confidence in the property's upkeep. I also give credit to Mathew and Aimee for their exceptional efforts in ensuring excellent tenants are put into the property, they do extensive referencing and always ensure that back ground checks are completed quickly but accurately. It's evident that they go above and beyond to match the right tenants with the property.
5/5
The Trusted AgentGreat service
This is my first experience of dealing with a letting agent. Julia has been friendly, professional and helpful at all times. The process of securing a tennancy was incredibly quick and efficient. She is very knowledgable about the service Northwood provide. Any questions she could not answer immediately, she found out the answer and replied very promptly. I would highly recommend Julia to anyone requiring an agent.
5/5
GoogleOur purchase has been handled by Jayne who has been fantastic. After just missing out on a property we loved she offered us a viewing on another even better property Straight after. She knew instinctively what we were looking for and had an offer accepted the next day. The process is running so smoothly I couldn’t be happier with the service we have received so far as first time buyers.PositiveResponsiveness, Quality, Professionalism, Value
So pleased we have been able to help you on your journey to own your first home... Exciting!!
5/5
GoogleI have recently sold my house through Northwood and I can not thank them enough! They are great value for money and offer fantastic service. Leanne helped me sell my home, she was very professional, knowledgeable and thorough when giving me all information and options. She took the stress out of selling and kept me up to date throughout giving me peace of mind my property was in safe and good hands!PositiveProfessionalism, Value
Thank you Sarah, it was our pleasure!
2/5
GoogleThey Didnt turn up for a viewing despite sending multiple reminders to myself. Waiting 25 mins, over half of that on hold to estate agents who then rang back when i hung up. To be told would be another 20 mins. Couldnt wait due to work so had to leave. Nowt like wasting your time.
5/5
The Trusted Agentfriendly and efficient team !
What a great hassle free and efficient experience we had with Victoria, Wendy and team at Northwood. very friendly, attentive and knowledgeable. Sold our house very quickly , couldn't of asked for more !
Thank you for your review. We hope you have settled in to your new home!
5/5
GoogleI contacted this agent and had a very specific request and had only a few weeks to make it all happen, any delay wouldn't have been acceptable. Fair play this agent pulled out all the stops and got everything done and I was moved in before Christmas they even went out of there way to drop the keys off at my hotel before I arrived so I wouldn't have to wait. Highly recommend the team at northwood.
Thank you so much for your review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
21 reviews from sellers, rated 5.0 out of 5 on average. For example, Tristan wrote: "I sold my flat in Gateshead through Northwood Newcastle, I am glad I went with Northwood as the service is fantastic and goes above and beyond what I was ..."
20 reviews from buyers, rated 5.0 out of 5 on average. For example, Emma wrote: "After searching for a long time in Newcastle I think I have viewed houses with every estate agent . Hands down Northwood are the best I have used . The people ..."
8 reviews from landlords, rated 4.9 out of 5 on average. For example, David wrote: "Choosing letting agents is a lottery if there's no guidance available. Luckily we chose well in an area of the Country with which we were not familiar. From the ..."
22 reviews from tenants, rated 5.0 out of 5 on average. For example, Corey wrote: "From start to finish these guys have been nothing less than superb. Personally I find moving home quite a stressful experience with all sorts of bumps and turns ..."
Tell us what you need and we'll pass your enquiry to Northwood Newcastle and up to three other top-rated agents near Newcastle Upon Tyne.
