Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHad a very bad experience with Sheriaz Gulzar. He offered a viewing on a Saturday morning just to tell me 2 hours before that it'd be cancelled. I mentioned that I had a dog and he said there would probably be no issues. He then offered a second viewing. After that, I made an offer (above asking price) which wasn't responded. I called MG where I was told by someone else that they hadn't received confirmation of anything from the landlady. Sheriaz never contacted me to give me any updates on the offer. When I wrote to him 2 weeks later, he told me that it had been rejected. You'd expect someone to let you know that if you've made an offer. In addition, apparently the issue was the dog which he said there'd probably be no issues to start with. So overall, extremely bad communication and a waste of my time.
Nahuel · 25 April 2024
Agent replied · 23 August 2024
Hi Nahuel, we are so sorry you had such a bad experience. We've had a look at what happened. Unfortunately the tenant at the flat you wanted to see told us on the morning that they couldn't accommodate the viewings that day, we told you as soon as we found out.
We put your offer to the landlord who took a bit of time to get back to us. Sheriaz had believed you had spoken to one of his colleague's on the Wednesday who had told you the offer wasn't accepted.
We are sorry for the poor communication. Thank you for letting us know so we can learn from this and aim to improve.
★★★★★ 5/5
TrustpilotGreat company
I had the pleasure of meeting Adam while searching for an apartment. I commend his professionalism and dedication. Adam was incredibly knowledgeable about the local market, attentive to my needs, and always prompt in arranging viewings and providing information. His friendly and patient demeanour made the viewing process enjoyable. I highly recommend his services to anyone in search of a real estate agent who goes above and beyond to assist their clients.
Arxhend · 30 October 2023
★★★★★ 5/5
TrustpilotJay is great and so professional
Jay is great and so professionalJay is a proper old school estate agent offering a great service. He keeps in touch regularly and calls to see how things are going on the property search. This is how it used to be. Many don’t do this anymore.
Natalie · 17 May 2023
Agent replied · 1 July 2023
Dear Natalie, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
GoogleIt was a pleasure working with the Martyn Gerrard Muswell Hill team to rent a flat. Everyone we spoke to, whether they were on the lettings or sales team, were very pleasant, helpful, and always had time to speak with us. In particular, our …
Baxter · 22 August 2025
Agent replied · 22 August 2026
Hi Baxter, thank you for your excellent review for both our Lettings Team and Sales Team.
★★★★★ 4/5
GoogleIt was a pleasure to deal with Umit and Chris during the sale of our house. Chris was the most prepared and professional of the potential agents we interviewed. He and Umit were always availabke to talk through any questions we had and worked hard when it came to the sale deadline.
100% would recommend.
Duncan · 22 September 2024
★★★★★ 5/5
TrustpilotDan has been so great helping us find a…
Dan has been so great helping us find a property to rent in crouch end, he's been super communicative throughout and gone above and beyond to help us ahead of the move-in date (including taking a chair to the flat to help us get the electricity meter number!) Thanks so much, really appreciate it
Jay · 7 October 2024
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, I find the team exceptionally responsive and helpful. They show an unusual level of drive and due diligence, in order to answer queries and to get business done. Jess was particularly communicative and professional as our Renewals contact.
Harriet · 25 September 2023
Agent replied · 6 October 2023
Dear Harriet, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotAs a landlord
As a landlord, I find the team exceptionally responsive and helpful. They show an unusual level of drive and due diligence, in order to answer queries and to get business done. Jess was particularly communicative and professional as our Renewals contact.
Hattie · 25 September 2023
Agent replied · 23 November 2024
Dear Harriet, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotBad experience, lost £2000
Our daughter was contacted by this estate agent as she was interested in a property which under offer. She was told the original buyer was out of the picture because of problems with their chain and as she was a first time buyer with no chain would she still be interested. She made an offer which was accepted by the seller. She was told by the agent to quickly organise a survey, Solicitor and sort out her mortgage which she did. We also went to view the property and asked the very same agent if the original buyer was still in the picture, we were assured they were not and there was no contract race. A few days ago our daughter was told the original buyer was back and they were going to exchange contract that week. Nothing illegal was done but we were left with a dirty used feeling. Not only has our daughter lost almost £2000, for a survey, solicitors fees and a mortgage broker but also time she could she have viewed other properties. She would definitely not have got involved if she knew there was a contract race, or the original buyer were still in the background.
Anita · 11 April 2024
Agent replied · 23 August 2024
Good morning. We are so sorry to hear about your experience. We have looked into what happened to find out what went wrong. As you say the property did have a sale going through, however, the buyer disappeared off the scene, and no one could contact him including his solicitor. The seller told us to put the property back on the market, and the contract with the previous buyer was withdrawn. This was when we contacted you, the sale was agreed and things started to move along. It was some time into the sale to you that the previous buyer re-appeared and through his solicitor approached the seller and offered to exchange contracts which the seller accepted. We can understand how incredibly upsetting and frustrating this is for you. But as the law stands no sale is guaranteed until contracts are exchanged. We are sorry that this happened but I hope you understand we were powerless in these circumstances.
★★★★★ 5/5
TrustpilotThoroughly recommend Martyn Gerrard…
Thoroughly recommend Martyn Gerrard estate agents, especially Afina Shalos who was very professional and helpful with all our needs
Talia · 18 November 2024
Agent replied · 23 November 2024
Hi Talia, thank you leaving a 5 star review and sharing your positive experience.
★★★★★ 5/5
GoogleAmanda at Martyn Gerrard was excellent when buying my new property. She explained every step of the process and listened to all my queries. She always returned my calls and kept me updated. I really felt she was in my corner.
I sold and bought through MG but in different offices which was an added bonus. Thanks Amanda and team .
Claire · 25 May 2024
★★★★★ 5/5
TrustpilotGreat Experience
Maria made sure every detail of my purchase went through as smoothly as possible - thanks!
Luke · 19 December 2024
Agent replied · 24 December 2024
Hi Luke, thank you for the positive review and we hope you enjoy your new home.We also wish you a Happy Holiday and a Happy New Year!
★★★★★ 5/5
TrustpilotJay Yildrim - what a great service!
Being a first time buyer , I have to say a massive thank you to Jay Yildirim for making this experience as pleasant and easy as possible. Jay was a great communicator between the vendors solicitor and my solicitor. He ensured we were all on the same page and would continuously update us. He is extremely friendly and knowledgeable which has lead to a successful transaction.
SJ · 30 January 2024
★★★★★ 5/5
GoogleWe had a brilliant experience of buying a property from Martyn Gerrard Muswell Hill - from the very first viewing with Dan and throughout the whole process led by Amanda Walker, we felt in very safe hands. Amanda was professional, thorough, and above all an excellent communicator, always keeping us in the loop even when things felt challenging. The whole team were responsive, knowledgeable and friendly and we wouldn't hesitate to recommend them (Amanda in particular!), and to use them again at some point in the future.
Lorraine · 12 January 2023
★★★★★ 5/5
TrustpilotTreon deserves a promotion
Treon is a professional who knows what he is doing !! He seems well experienced and knows exactly what a home buyer would need as it is my first house. He went out of his way to follow up with me in the end and assisted me with all questions without one complaint. Give him a promotion !! He deserves it.
Michela · 8 May 2024
★★★★★ 5/5
GoogleRenting my flat through Martyn Gerrard was a nice experience! The team was professional, friendly, and efficient, making the process seamless. Thanks to Anthony who helped us thought all the steps! He was always transparent and quick to respond to my questions. Highly recommend their services!
Niels · 7 January 2025
★★★★★ 5/5
TrustpilotNo place like home!
Just wanted to say a big thank you to Matt, Sophie and Adriano for helping me with the purchase of my new house. The team really made me feel comfortable throughout the purchase and I would highly recommend the N14 team.
Lee · 10 August 2023
Agent replied · 15 August 2023
Dear Lee, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
TrustpilotAnother Successful Tenancy Renewal
This is the fourth tenancy renewal that Jessica Haynes has completed for me and as with the previous renewals, Jessica made it as stressfree and simple as possible. This is greatly appreciated as is the excellent Property Management service that Martyn Gerrard provide.I always appreciate the excellent advice and guidance that Jessica gives to me and look forward to the next renewal.Thank you!
Mr · 26 March 2024
★★★★★ 5/5
TrustpilotI recently had to leave my tenancy…
I recently had to leave my tenancy early and Nadia made the whole experience so easy. She made an already stressful experience much smoother and went beyond to help sort matters promptly and was a great support. Thank you for all your help!
Tegen · 12 June 2023
Agent replied · 1 July 2023
Dear Tegen, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSelling cottage
I had a great connection on meeting shuhan And found his professional approach totally honest regarding the current property market Shuhan did his utmost to arrange viewings with buyers interested in our cottage style property - we have faith in him that the right buyer will come along ! Shuhan has always been readily available to respond to us with a charming and professional manner
Michelle · 19 November 2024
Agent replied · 23 November 2024
Hi Michelle, thank you for 5 star review, and our Sales Team will certainly continue to seek the right buyer!
★★★★★ 5/5
TrustpilotMonica Naples was fantastic to deal…
Monica Naples was fantastic to deal with. She was very welcoming and helpful, we felt we were in good hands. She gave us all the information about the property and the conditions on which we can rent it out. Was very nice working with her.
Olga · 6 April 2023
Agent replied · 1 July 2023
Dear Olga, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you again in the future
★★★★★ 5/5
TrustpilotKelly Magee
Kelly has been great throughout the buying process and extremely helpful. Very responsive and accommodating throughout!
Valeria · 3 December 2024
Agent replied · 24 December 2024
Hi Valeria, thank you for your 5 stars and appreciation of our Sales Team!
★★★★★ 5/5
TrustpilotBruvis has been exceptional in handling…
Bruvis has been exceptional in handling our purchase over the past few months. He has been exceedingly patient and offered invaluable help in getting our property exchanged. We are in a long chain involving 3 properties, and Bruvis has been instrumental in tying up ends from all sides - communicating with solicitors, agents, buyers, and sellers. He is a Gold Star agent!
Xianhui · 9 April 2024
★★★★★ 1/5
TrustpilotLack of Transparency and Hidden Charges
My experience with Martyn Gerrard has been extremely frustrating and unacceptable.
Ozdemirozgurhotmail.com · 26 May 2026
Agent replied · 11 June 2026
Good afternoon
We are sorry to see your comments. Unfortunately, we don't recognise your user name, so we can't verify if it's a genuine review. If you can come back to us with some details, such as the name you used when we dealt with you, we can investigate what's happened and see if we can put things right.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
