Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMe and my partner were struggling to…
Me and my partner were struggling to find a property to rent because of some emergency, then we find Martyn Gerrard. They have some wonderful properties and our agent Kevin is really helpful. Response is fast and everything goes well. We then finally rent the property we want and very happy with that.
A · 25 January 2023
Agent replied · 18 September 2023
Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. We wish you the best of luck and look forward to working with you in the future.
★★★★★ 1/5
TrustpilotIf you don't have strong nerves, don't even walk in front of it
It's going to be hard to explain what I'm trying without using profanity, but I'll try. Please read them all. On May 20, we crossed paths with this company and I wanted to rent a house in Enfiled. I liked the house and said I wanted to rent it. Then, if we said that there was another offer for the house, they raised the price. I agreed, as there was a slight difference. They then told me that the landlord had chosen us and that if I gave a week's deposit, they would start the process. And when the transactions were over, they told me that I had to give another month's rent and 4 weeks' deposit. When I told them that their ads were without a deposit, they said that sometimes they advertise this way, but they ask for a total deposit of 5 weeks. I was able to get the deposit back in the future. Minus all the documents and evidence they asked me for.And about a week later they said that everything was OK and that we could move home on 20 July. And they said I had to pay the rent and deposit on the same day. 1 week before we moved to the house, they said that the landlord gave up, citing our visa as the reason. (which I think they definitely evaluated a higher-priced offer. because when I asked other real estate agents, they said that my visa was not a problem) they offered me a slightly smaller house in the same area at a high price, they sent the picture and postcode. I informed them that I could not accept under these conditions and that I requested a discount on the price. After this request, the transactions slowed down a lot. my calls were not returned to my messages and when you could meet, they said that they could not communicate with the landlord. In fact, the house they offered me is a house that is in the portfolio of another real estate agent. then I requested to end the trade due to trust problems and requested the refund of the price I paid on 14 June. they say that there is a 5-day waiting period to return the money they want on the same day, and although today is 19 June, they say that my payment has been approved but will pass to my account on 21 June. If I need to give you a piece of advice, if you are going to work with this company, do not pay before signing and getting the key, or best of all, work with smaller and local real estate agents. sometimes big. being big is not enough to be quality. you can eat a hamburger in a very famous and subeli place to feed your stomach, but you can't taste it. just like that. I think the company name should be Mc Martyn Gerard.
Serkan · 19 June 2024
Agent replied · 23 August 2024
We are sorry you have had this experience and understand why you feel we have let you down, but we must explain our side.You applied to rent the flat, and the landlord accepted your offer. You paid the holding deposit to secure the property and passed our referencing process. Everything was on track for the tenancy to begin in July.However, out of the blue, the landlord decided not to proceed. We argued strongly on your behalf to change their mind but were unsuccessful. Despite what we believe to be a moral obligation, the landlord does have the right to withdraw.We are still unsure why they made this decision, as they haven’t provided a valid reason. It was NOT due to us accepting another offer; in fact, we have stopped working with this landlord because we find their actions unacceptable. Your deposit has been fully refunded.We appreciate this doesn’t help you, and we sincerely apologise for the inconvenience caused by the landlord’s decision.
★★★★★ 1/5
TrustpilotInsulting
We were given a time and day to view a property to be met with an agent so nonchalant, it was clear he would rather be anywhere else. Being answered with “who knows” was a particular highlight along with not physically going around the property and being on their phone.
Julia · 16 May 2026
★★★★★ 5/5
GoogleI want to reach out to the Martyn Gerrard team in Muswell Hill for doing an exceptional great job finding me the right property. Anthony Whyte made the whole process feel smooth effortless.
Myself and family are extremely grateful for his continuous support throughout the process.
Many thanks
Emily · 24 June 2023
Agent replied · 8 July 2023
Dear Emily, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with Martyn Gerrard. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service.
We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotHad a terrible experience while renting…
Had a terrible experience while renting through this agency. The agent called Sophie misled us and the landlord both and falsified information related to the tenancy agreement, inventory and later denied after we had signed the contract. The manager took no accountability of the misconduct either. They basically lie ro you and withhold information until you sign the contract and create a lot of pressure on you to sign it. The flat was given in a dirty condition and we had to get it professionally cleaned even though this was clarified before. I would not recommend this agency to anyone, and if they decide to, should go ahead with caution.
Manisha · 24 August 2025
★★★★★ 5/5
GoogleI've just exchanged contracts on the sale of my Muswell Hill house. Hats off to Jaysuri Roach, Amanda Walker and Umit Shah of Martyn Gerrard for their efficient, friendly and responsive organisation in pursuing the sale. Nothing was too much trouble. I really appreciated the swift replies and immediate action on points I raised both when things were going smoothly and when there appeared to be hitches. A reassuring experience altogether.
Paula · 9 November 2024
Agent replied · 9 December 2024
Hi Paula, thank you for your happy review, we are very pleased our Sales Team aided you in the good and the bad!
★★★★★ 5/5
GoogleWe bought our first home through Martyn Gerrard estate agents. We found the experience to be excellent with Umit Shah being supportive and informative throughout, the offer to completion took just under 3 months which is really exceptional in today's market. Well done to Umit. First class service.
Ryan · 22 August 2025
Agent replied · 24 December 2024
Hi Ryan, thank you for your great review and we hope your will enjoy your new home.
We also wish you a Happy Holiday and a Happy New Year!
★★★★★ 5/5
GoogleWe bought our flat 5 years ago, Chris at MG was the estate agent.
Recently, when we came to sell up, we sold through MG as we had such a great experience with Chris.
This time we were mainly dealing with Jay, who from start to finish has been extremely communicative, helpful and professional.
If we move again in future, we will be using MG.
Robert · 25 May 2024
★★★★★ 5/5
GoogleThe team at Martyn Gerrard have been amazing during the selling of our property, but I have to give a HUGE shout out to Jaysuri Roach. We had quite a few ups and downs during the sale and the only thing that kept me sane was knowing Jay was on the end of the phone to help sort everything out, his communication was impeccable, every promise of let me find out and get back to you was followed through quickly, emails were always replied to (often even if I emailed in the evening expecting a reply the next day I'd get one within half an hour!). The phrase above and beyond does not even do justice to his service! Thanks Jay!!!!
Sam · 17 June 2023
★★★★★ 5/5
TrustpilotFatmir and Ben were outstanding in…
Fatmir and Ben were outstanding in their services, communication and feedback. My property sold and the transition to completion was quick.
Aqila · 3 December 2024
Agent replied · 24 December 2024
Hi Aqila, thank you for sharing your positive review of our Sales Team.
★★★★★ 5/5
TrustpilotMartin Gerrard have been incredible
Martin Gerrard have been incredible to deal with on my recent purchase going above and beyond at every touch point to get the deal through. Shuhan Ali in particular has been a complete star and constantly able to help and supply answers making the whole process a very human exchange.
Andrew · 11 May 2026
★★★★★ 5/5
TrustpilotEasy Tennancy Renewal Process.
Thank you to Jessica, for another pain free, simple but professional renewal process. The information (especially on new laws) and guidance provided is always first rate and gives you reassurance.I have been with Martyn Gerrard for a number of years now and everything that they do to manage my property is excellent.
Steve · 30 January 2023
Agent replied · 18 September 2023
Dear Steve. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Jessica wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotSophie was absolutely brilliant and got…
Sophie was absolutely brilliant and got me the lovely flat I wanted quickly and professionally I am more than happy! Highly recommend.
Kady · 16 November 2024
Agent replied · 23 November 2024
Hi Kady, thank you for your happy review and we hope you enjoy your new home!
★★★★★ 5/5
TrustpilotHighly recommended
We had the pleasure of dealing with Ali.He was most efficient, kind and helpful.We could not have done it without him.Highly recommend.Thank you Ali.
HYEONJEONG · 17 October 2024
Agent replied · 23 November 2024
Hi Hyeon-Jeong, thank you for your second positive review!
★★★★★ 4/5
TrustpilotHelpful and attentive service
Sheriaz was helpful and attentive. He was very committed to completing the let and communicated well to achieve this. Would have been great to have had a floor plan, although Sheriaz facilitated a measuring session for us. Also a more concrete handover process with the landlord would have been helpful, but overall extremely satisfied with this experience. Thanks, Sheriaz!
Rose · 30 August 2024
★★★★★ 5/5
TrustpilotThankyou-Note
Working with Erhan was such a great experience for me. He has been supportive and responsive throughout the tenancy process. His professionalism and personality is unique and I love to stay connected with him and seek his advise whenever needed. Thank you Erhan for your great work. Keep it up.Best wishesNaim
Pasokh · 1 February 2023
Agent replied · 18 September 2023
Dear Naim. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Erhan wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
GoogleJust sold my house through MG, after purchasing through them a few years prior. Fiona in particular was great to work with; always professional and responsive. I would definitely recommend the Muswell Hill team!
Carly · 20 December 2025
Agent replied · 20 March 2026
Thank you for your review. Delighted you had great experiences with Fiona and our team for both transactions.
★★★★★ 5/5
TrustpilotBen was amazing!
Ben was amazing! After a long (very long) sales process, with all sorts of complications and twists and turns, Ben's hard work is definitely what got our sale over the line. Thank you for all your help dealing with such a difficult sale!
Kate · 11 September 2023
Agent replied · 6 October 2023
Dear Kate, thank you for taking the time to leave us a great review! We’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 1/5
TrustpilotTerrible communication
Terrible communication, we had confirmed a viewing and waited 20 mins but nobody showed up. Went to the office to ask and turns out Sophie had given the appointment to a colleague who left basically on the dot of the appointed time without anyone calling or emailing us (we had tried to call and also emailed saying we were on the way and were 5 mins late but of course there was no response).
VC · 24 August 2024
Agent replied · 28 August 2024
Hi,We apologise for the inconvenience. Unfortunately, our negotiator who was scheduled to meet you at the property is on holiday for a week, so we cannot question him. According to our records, he was at the property at the scheduled time, but clearly, something went wrong. Our office is contacting you to see if we can re-arrange a new appointment.
★★★★★ 5/5
TrustpilotGreat communication
Start to finish, Annie and Maria were transparent and kept great communication throughout the process of selling our flat.
Holly · 9 December 2024
Agent replied · 24 December 2024
Hi Holly, thank you for your positive review, it's great to hear our Sales Team assisted you so well.
★★★★★ 5/5
TrustpilotAntony was very helpful
Antony was very helpful as a point of contact and was a great go-between to help us get to exchange/completion.
EA · 21 November 2024
Agent replied · 24 December 2024
Hi EA, thank you for your positive review, we hope everything has now been completed for you.
★★★★★ 5/5
TrustpilotThank you Germano for your great…
Thank you Germano for your great support, I really appreciate your help throughout and how you've pushed through!! :)
Charlene · 5 December 2024
Agent replied · 24 December 2024
Hi Charlene, thank you for taking the time to leave a positive review for our Property Management Team!
★★★★★ 5/5
TrustpilotGreat service
We are very pleased we chose Martyn Gerrard to be our agents. Bruvis and his team got our home out to the market very quickly and managed to secure an early sale at our asking price. During negotiations Bruvis was very helpful and supportive. We recommend Bruvis and the Martyn Gerrard team.
Jamie · 22 November 2022
Agent replied · 1 July 2023
Dear Jamie, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 1/5
GoogleHad a very bad experience with Sheriaz Gulzar. He offered a viewing on a Saturday morning just to tell me 2 hours before that it'd be cancelled. I mentioned that I had a dog and he said there would probably be no issues. He then offered a second viewing. After that, I made an offer (above asking price) which wasn't responded. I called MG where I was told by someone else that they hadn't received confirmation of anything from the landlady. Sheriaz never contacted me to give me any updates on the offer. When I wrote to him 2 weeks later, he told me that it had been rejected. You'd expect someone to let you know that if you've made an offer. In addition, apparently the issue was the dog which he said there'd probably be no issues to start with. So overall, extremely bad communication and a waste of my time.
Nahuel · 25 April 2024
Agent replied · 23 August 2024
Hi Nahuel, we are so sorry you had such a bad experience. We've had a look at what happened. Unfortunately the tenant at the flat you wanted to see told us on the morning that they couldn't accommodate the viewings that day, we told you as soon as we found out.
We put your offer to the landlord who took a bit of time to get back to us. Sheriaz had believed you had spoken to one of his colleague's on the Wednesday who had told you the offer wasn't accepted.
We are sorry for the poor communication. Thank you for letting us know so we can learn from this and aim to improve.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
