Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWai Lee
We’re lucky to have Wai Lee as our Block Manager. Since Mr Lee on board, we have seen improvement around our property from landscape clean-up to removal of previous block management’s name plate and flyers. Mr Lee takes time to visit property for an on-site inspection from the building itself to the details such as the utility room’s door lock in order to identify areas that need immediate attention. Mr Lee responds to feedbacks promptly; he then analyses the situation and takes necessary actions accordingly. Thank you Wai Lee for all your hard work.
Viv · 6 December 2023
★★★★★ 5/5
TrustpilotI recently worked with Nadia at Martyn…
I recently worked with Nadia at Martyn Gerard’s to rent out my flat. She was absolutely amazing! So professional and great at communicating. My place was rented within 3 days! With just one viewing evening. I am certainly a very happy customer and I can recommend Nadia to anyone. Due to her hard work you will not be disappointed.
Kyla · 26 January 2023
Agent replied · 18 September 2023
Dear Kyla. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Crouch End office wishes you the best of luck and looks forward to working with you in the future.
★★★★★ 5/5
TrustpilotBruvis & Team House purchase
Bruvis and team great dealing with my purchase. Kept me well informed at all times & were very helpful. Helped with additional facts & information I needed over & above what they needed to do.
Robert · 24 September 2025
★★★★★ 5/5
TrustpilotI’m very picky on the little things in…
I’m very picky on the little things in life so you can imagine I’d be a nightmare when it comes to buying a property. Shuhan has been super patient and so helpful so thank you.
Sandra · 22 September 2025
★★★★★ 5/5
TrustpilotMatt was instrumental in helping us…
Matt was instrumental in helping us agree to buy what will be our forever home. We never felt pressured throughout any of the deal and his knowledge of the area, house and his own clients were fundamental to our decision to buy. I would be happy to recommend him to any friends.
Helen · 8 August 2023
Agent replied · 15 August 2023
Dear Helen, thank you for taking the time to leave us a great review, we’re glad to hear you’ve had a positive experience with MG. Your feedback is valuable to us, as we strive to provide all our customers with a professional and reliable service. We wish you the best of luck and look forward to working with you again.
★★★★★ 5/5
GoogleWe would like to Thank Jaysuri Roach from the Muswell Hill branch for his very professional service from start to finish while we we buying our flat. Jaysuri made every step of the process stress free . Jaysuri was always approachable, responsive and very helpful ,giving regular updates and advice during the whole process. We had a wonderful experience working with him. Thank you for everything .
Sophie · 2 August 2024
★★★★★ 5/5
TrustpilotI have been purchasing my flat using…
I have been purchasing my flat using Martin Gerrard Estate Agents. Raphael was the person who was dealing with my case. From the beginning I was up to date will all the information related to the property. The whole experience of buying the property went better than I expected. The agent been very helpful and professional. Even when he was going away there was someone who was helping me until her returns from holiday. Thank you so much for all the help Raphael and all team from Martin Gerrard agency!
Julia · 13 November 2023
★★★★★ 5/5
TrustpilotOut-of-area sellers
As out-of-area sellers, it was crucial to have an estate agent we could trust, and Maria Morar exceeded all our expectations. She was incredibly kind, helpful, and responsive, arranging all the viewings and managing communication with the seller seamlessly. Her dedication and hard work were evident throughout the process, giving us complete peace of mind and ultimately helping us seal the deal. We highly recommend her to anyone looking for a reliable and professional estate agent.
Sven · 19 November 2024
Agent replied · 23 November 2024
Hi Sven, thank you for your 5 stars, it's great to hear you found our Sales Team to be so recommendable.
★★★★★ 5/5
TrustpilotCraig and team are great
Dealt with Craig after an initial hickup when it came to purchasing our first home via MG. The property was a full refub job ( was also our first house purchase ) and therefore, required a lot of back and fourth with the owners in order to come to an agreement on the purchase price. Craig and his team did a great job of working with both sides to ensure everyone ended up a fair price. We didnt buy the most expensive house by any stretch but we got the time and consideration you would expect from your agent and then some. Would highly recommend Craig and his team to either list or help you buy a property. Craig - we will see you when its time to sell ;)
Joshua · 13 November 2023
★★★★★ 5/5
TrustpilotGreat estate agency
I wholeheartedly recommend Jatin and the entire team at Martin Gerrard for their exceptional service in assisting us with our home purchase. Throughout the entire process, Jatin showed remarkable patience, dedication, and professionalism. His deep knowledge of the local real estate market was invaluable in finding the perfect home for our family (and it did take a while!). Jatin was always readily available to answer our questions, and as first time buyers- we had many. He addressed any concerns, supported us with the usual hurtles of purchasing a property, and made us feel well-informed and confident in our decisions. Thank you Jatin!
Yasmin · 7 November 2023
★★★★★ 5/5
GoogleWe bought our first house, as advertised by Martyn Gerrard, and we couldn't be happier with the experience. Jaysuri and Umit were extremely helpful, professional, and responsive throughout all stages of process. All communication was clear, as well as passing messages from and to vendor. We had multiple viewings and they were very accommodating and arranged it in some cases on a very short notice. Highly recommended.
Milos · 24 July 2024
★★★★★ 5/5
TrustpilotFantastic service all round
Great service all round. Mr Suraj of Martyn Gerard went over and above our expectations in the service he provided. From the initial phone call enquiring about the property to the day we got the keys, the service has been second to none. I would highly recommend these folk. Thank you Martyn Gerard- Thank you Suraj
KAY · 29 March 2023
Agent replied · 1 July 2023
Dear Kay, Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service.We wish you the best of luck and look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotFair value and helpful
I have had a very good experience with Martyn Gerrard so far. I used them to find a tenant for a flat in November 2020 and I worked with Anthony Spittle. He was honest, efficient and helpful and found me a super tenant and explained the process well. Compared to some agents fees I found Martyn Gerrard's fair and good value. I would recommend using this agency to let a property.
LC · 11 March 2021
Agent replied · 1 July 2023
Hi LC, Thank you for the great feedback on your experience with Martyn Gerrard and we hope that you wouldn't hesitate to use us again in the future.-MG
★★★★★ 5/5
GoogleA truly great team at MG Muswell Hill. Chris and Umit were so helpful and understanding throughout the whole process. No doubt in our minds that we would use them again when selling a property. Highly recommend!
Daisy · 22 August 2025
★★★★★ 5/5
GoogleJaysuri Roach was amazing - we had been searching for almost two years for our first home, had seen many flats and been through many agents, but he was always our favourite - the first agent we met and the last to actually see us buy a place! He got to know our tastes, was never pushy, he was fun, kind and professional. He was really great at facilitating the sale, either chasing when needed or acting as a go between us and the sellers. He is incredibly personable and we feel lucky he made the experience of buying a property so much more relaxing and joyous. Highly recommend.
Adriana · 23 October 2023
★★★★★ 5/5
TrustpilotBest properties and service!
Great choice of stunning properties and amazing staff!! Claudia, the amazing estate agent my partner and I are in contact with, is helping us navigate the intricate world of real estate with great professionalism, patience and passion.
Melisi · 16 January 2026
Agent replied · 26 January 2026
Thank you immensely for your positive feedback! We appreciate your kind words about our properties and staff.
★★★★★ 5/5
GoogleI want to give a big thank you to Sheriaz who provided excellent service.
We initially got another property through another agent which unfortunately fell through the day before moving in.
I called in and spoke with Sheriaz who booked me in for a viewing and secured the property on the same day!
I would highly recommend Sheriaz and the martyn gerrard team including Faisal, denis and anthony for also helping during the process
Gian · 20 February 2024
★★★★★ 5/5
GoogleI have nothing but positive things to say about Martyn Gerrard and the help they have given us to sell my aunt's flat. Jay has gone above and beyond, always being very communicative, offering to help find local tradesmen when needed, and keeping the sale ticking along throughout our long wait for probate. Jay has been so helpful and kind, understanding of our difficult situation from the start and never being pushy or demanding (as sadly so many agents can be these days). He and Amanda have been really great to work with and I highly recommend MG if you are thinking of buying or selling property.
Jo · 4 October 2023
★★★★★ 5/5
TrustpilotLinsey was super helpful since the…
Linsey was super helpful since the beginning. She is very professional, we had an appointment on Saturday, arrived on time and explained everything so well. Great service, highly recommend
Vagner · 7 October 2024
Agent replied · 23 October 2024
Hi Vagner, thank you for your positive review and we're very happy our Lettings Team assisted you so well.
★★★★★ 5/5
TrustpilotGreat experience with Martyn Gerrard Muswell Hill office / Jaysuri and Umit
We bought our first house, as advertised by Martyn Gerrard, and we couldn't be happier with the experience. Jaysuri and Umit were extremely helpful, professional, and responsive throughout all stages of process. All communication was clear, as well as passing messages from and to vendor. We had multiple viewings and they were very accommodating and arranged it in some cases on a very short notice. Highly recommended.
Milos · 28 June 2024
★★★★★ 1/5
TrustpilotPoor service; Poor value.
Unhelpful, discourteous, and pushy.Just a couple of days after moving into the property, the lettings manager had not given us any information about the alarms, locks, anything at all really. Because of the type of lock fitted on the front door, we were not able to get back into our new home that first week with our door keys. It was 5.45pm mid week and as it was a managed let, we called MG for assistance. Too lazy to help us, they told us to call an emergency out of hours number, which nobody answered. (Again, before 6pm mid week). So sorting that out ourselves cost us over £400.Prior to that we hadn't been able to get them off the phone. Constantly leaving WhatsApp messages and voice notes (i think an avoidance of putting some things in writing is shifty) multiple time a day during our honeymoon, being really pushy about things that could definitely have waited 3 more days.On the rare occasions they did do anything in the way of managing the let (the landlord ended up doing everything himself and directly with us anyway, such a waste of his money too), their attitude was lousy. "We need to do xyz, and if you're not home we'll let ourselves in with the keys we want you to know we can use at any time cos this isn't really your home" vibes.I'm not sharing more examples here but it was consistently poor service and poor attitude. We got no value from them, and our landlord had a similar experience.They're just vultures profiting from housing insecurity, offering nothing of actual value to anyone.I'm not sure how other agents compare these days but based on my personal experience with MG, I'll be using any one of their competitors next time.*date of experience; August 2022 - August 2024
Charlotte · 12 August 2024
Agent replied · 23 August 2024
Charlotte, we are so sorry you have had this poor experience. We will investigate all the circumstances you have described and look at how and where things went wrong.
★★★★★ 5/5
TrustpilotVery professional service
Very professional service. Zoe has been extremely helpful, professional and responsive. Especially, when a very complicated issue arised, she was proactive in finding solutions. Highly recommended!
Xiaoxue · 14 November 2024
Agent replied · 23 November 2024
Hi Xiaoxue, thank you for your excellent review and we certainly hope to continue the relationship!
★★★★★ 5/5
TrustpilotThankyou Treon
I would just like to thank Treon for his amazing due diligence and smarts to help me look for a property. Not only was he considerate and concise with how he helped, he also displayed amazing intuition, breaking down what I wanted in property with what was actually available and closest to my dreams within the market. I can only thank Treon and Martyn Gerard for the helping hand!
Tauran · 10 May 2024
★★★★★ 5/5
TrustpilotOutstanding Service at Martyn Gerrard, Winchmore Hill N21
Martyn Gerrard in Winchmore Hill N21 provided exceptional service for our recent house sale. Dinesh Merchandani and Afina Shalos were instrumental in the process.Their local market knowledge and attention to detail attracted the perfect buyers. Throughout, they communicated and guided us expertly, making the selling process smooth. I highly recommend Martyn Gerrard, Dinesh, and Afina for anyone selling in Winchmore Hill. Their expertise truly sets them apart. Many thanks
Mark · 10 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
