5/5
GoogleProfessional and efficiency, what differentiated them from other estate agents was there customer focus and being available to answer my ad hoc questions
Trusted Agent profile · Muswell Hill
Verified
Martyn Gerrard Muswell Hill reviews
★★★★★
2,326 reviews across 4 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,326 reviews on four platforms, including 448 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
448
Reviews on Google
This office
5
Reviews on Facebook
Business-wide
106
Reviews on View Agents
This office
1,767
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers16 reviews
I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ...Read all 16 from sellers
Buyers27 reviews
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Landlords20 reviews
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
Tenants38 reviews
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 38 from tenants
About Martyn Gerrard Muswell Hill
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
Awards
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
Google5/5
GoogleReally sensible advice, continuous communication and a truly dedicated team saw us sell our 'out of the ordinary' property. No hesitation in recommending.
5/5
GoogleJessica Haynes at Martyn Gerrard was such a huge help and made my experience very easy, with great communication, efficiency and patience.
5/5
TrustpilotVery good service
Very good service, helpful and responsive team. Would use again and highly recommend
5/5
GoogleJay Roach facilitated our purchase well and was pleasant and professional in his approachPositiveProfessionalism
5/5
View AgentsAndy at martyn gerrard is brilliant
Delighted with service from martyn gerrard after terrible experience with tatlers and hamptons - quoted realistic rental price and rented within a couple of days
5/5
TrustpilotExcellent efficient and seamless help…
Excellent efficient and seamless help from Jessica in renegotiation of tenancy - Many thanks
5/5
TrustpilotHouse purchase
Fast, friendly and efficient service from Saad Saleem.
5/5
GoogleVery happy with their services.
5/5
View AgentsVery Professional
Thank you to all the team, specially Martina for helping me to find my ideal property. Everyone was extremely professional and very helpful.
5/5
GoogleGreat experience and easy. Our agent Richardo helped us find the perfect property for four young professionals. Recommend highly.
5/5
TrustpilotGreat job!!
Great job!!! AAAAA++++
5/5
GoogleVery easy and straight to deal with. Always kept me in the loop and were willing to help.
5/5
TrustpilotAttentive and helpful throughout
Attentive and helpful throughout from initial marketing advice to eventual sale
5/5
GooglePleasure dealing with Muswell Hill branch and Anthony. Professional, attentive to details, quick updates. Highly recommended agent.
5/5
TrustpilotGreat customer service
Great customer service, really good communication , fast and professional
5/5
GoogleExcellent communication, quick problem solving ! Highly recommended agency !!! Probably the best in Muswell Hill.
5/5
GoogleWe put our flat for rent and received 2 offers in 2 days. Polite, helpful staff
5/5
View AgentsGreat service from Dan at Martyn Gerrard
The service we recieved from Dan at the Muswell Hill branch when purchasing our property was outstanding!
5/5
View AgentsAw chris has been so great
From start to finish he’s been professional, friendly and so efficient. Couldn’t wish for a better agent!
5/5
GoogleSerious people, always available and polite. So nothing to say just thank you!
1/5
TrustpilotINCOMPETENT! AVOID BLOCK MANAGEMENT
Appalling!
Agent replied · 27 September 2025
Good afternoon, Ms Broderick. We received your complaint over the weekend, and as we said this morning, we are investigating and will give you a full response in due course. We note that you first raised your concerns with us last week, when the Head of Department explained that the required procedures were followed correctly. However, as a gesture of goodwill, a reduction on the balance owed was offered. We are sorry that this proposal was not acceptable to you. Please be assured that as part of our complaints procedure, we will review the case again and give a response in line with TPO guidance.
1/5
TrustpilotStop sending my irrelevant ads
Rating only, no written review.
Agent replied · 27 September 2025
Hi Jay, We're sorry you have been receiving unwanted emails. We have tracked down your details on our mailing list - you had been registered under different names, but with the same email address - and removed them. You shouldn't receive anything more from us. PS. if you do, please contact us as it would mean we have missed one of your entries on our mailing list.
1/5
TrustpilotCharge excessive fees
Charge excessive fees, the staff are extremely rude and disrespectful. Wouldn’t recommended to anyone.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Martyn Gerrard Muswell Hill
What do sellers say about Martyn Gerrard Muswell Hill?
16 reviews from sellers, rated 4.9 out of 5 on average. For example, Oliver wrote: "I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ..."
What do buyers say about Martyn Gerrard Muswell Hill?
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
What do landlords say about Martyn Gerrard Muswell Hill?
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
What do tenants say about Martyn Gerrard Muswell Hill?
38 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Has Martyn Gerrard won any awards?
Yes. In The Trusted Agent 2026 awards: Martyn Gerrard, Muswell Hill won Trusted Agent.
