Trusted Agent profile · Muswell Hill
Verified
★★★★★
2,326 reviews across 4 platforms
300 Muswell Hill Broadway, N10 2QR
Part of Martyn Gerrard, see every office.
Martyn Gerrard's office in Muswell Hill, at 300 Muswell Hill Broadway, is rated 4.7 out of 5 across 2,326 reviews on four platforms, including 448 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
448
Reviews on Google
This office
5
Reviews on Facebook
Business-wide
106
Reviews on The Trusted Agent
This office
1,767
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ...Read all 15 from sellers
Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ...Read all 27 from buyers
Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ...Read all 20 from landlords
We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ...Read all 37 from tenants
Established in 1964 Martyn Gerrard Estate Agents is one of the largest independent estate agents in the North and North West London. We have 10 branches in all of the primary locations where the more prestigious properties are to be found. The Board of Directors have collectively over 120 years of experience in the North London property market. We are incredibly proud to have celebrated our 50th birthday in 2014.
The Trusted Agent 2026 results for Martyn Gerrard, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Muswell Hill office, from every platform, shown as written. First names only.
1/5
TrustpilotAs a potential buyer
As a potential buyer, I had an unsatisfactory experience during the offer process.
Thanks for letting us know about your experience with us. It seems your offer came in late on Friday afternoon, we got back to you on Monday morning when the sales manager was back in the office. The letter sent out was a standard template, but we take your point, and we are looking at rectifying this issue. Thanks again for letting us know.
5/5
TrustpilotShoutout to Lynsey…
Special thanks to Lynsey, who is really amazing from start to finish. From viewing the property up to the end, she’s always ready to clarify and guide me throughout.
Hi Em, thank you for the 5 stars for our Lettings Team.We wish you a Happy Holiday and a Happy New Year!
5/5
TrustpilotVery Positive experience
I was very happy with my experience in letting my property with Martyn Gerrard. Sophie Wilkins was most helpful in organising a relatively quick exchange of contracts, which was slightly unusual due to my new tenant currently living abroad. She even arranged a zoom call for me with the new tenant so we could all ‘meet’ and sorted out one or two slightly complicated issues for us so both sides were happy.
5/5
TrustpilotGreat service from Sheriaz, Ralph & Alexia
Great service from Sheriaz, Ralph and Alexia! I’m a first time landlord and they have helped me through every step during the entire process. Would highly recommend!!
Fantastic, so glad our team could help! Thank you
5/5
TrustpilotOutstanding Support from Sophie at Martyn Gerrard - A Fantastic Rental Journey
I recently had the pleasure of renting a flat through Martyn Gerrard, and the experience was outstanding. Our agent, Sophie, was exceptionally helpful and friendly from start to finish. She guided us through the viewing and remained our main point of contact throughout the entire process, making everything feel effortless.One aspect that stood out was how digitally streamlined the process was. Nearly everything could be handled online, which was incredibly convenient. The only time we needed to visit a branch in person was for the ID scan, and even that was straightforward and could be done at any location.The entire process was quick, clear, and efficient. Overall, it was a fantastic experience, and I highly recommend Martyn Gerrard to anyone looking to rent a property.
Hi Maciek, thank you for a great review, we do seek to try and keep processes easier for clients.
5/5
TrustpilotExceptional Customer Service
I recently purchased a property in N21 , I was very impressed with Alfina whom I had countless encounters with.Alfina was extremely helpful and super efficient.She went above and beyond to get answers /solutions to all my queries .All of my queries were dealt with in a professional manner which made the process of buying a property less stressful .All of the staff were polite and professional, would definitely use this estate agent again .
5/5
TrustpilotGreat service and very knowledgeable
I recently had the pleasure of working with Martyn Gerrard for the sale of my property, and I am exceptionally pleased with the service I received. Bruvis and his team members, Jamie and Antony, were superb throughout the process. They were professional, knowledgeable, and always available to answer any questions I had throughout the process. Bruvis's expertise in the local property market was evident from the beginning, and he provided valuable guidance on pricing and marketing my property. Jamie and Antony were instrumental in arranging and conducting viewings, and they always provided timely feedback and updates after each viewing. I highly recommend Martyn Gerrard to anyone looking to sell their property. The team's commitment to delivering a high-quality service is truly exceptional, and I am grateful for their hard work and dedication throughout the process.
5/5
GoogleGreat service. The team from the Muswell Hill office were super helpful throughout the whole process. Special thanks to Amanda.
Hi Atanas thank you for the 5 star review of our Sales Team.
5/5
TrustpilotThank you so much to Mittio and team
Thank you so much to Mittio and the team for helping us find a place to rent. Great communication and support, which made the whole process really straightforward.
Hi Hattie, thank you for the 5 stars for our Lettings Team.We wish you a Happy Holiday and a Happy New Year!
5/5
TrustpilotMaria has been stunningly professional…
Maria has been stunningly professional throughout
5/5
TrustpilotI have always felt confident with…
I have always felt confident with Martyn Gerard. Zoe has been very helpful, polite and professional with any dealings. My renewals have always gone very well. Thanks for making it happen!
Hi Fiona, thank you for taking the time to leave a review. We are very pleased our Renewals Team have always provided you with a good service!
5/5
TrustpilotJenna - professional and very helpful
I was a first time buyer and have very positive experiences through the whole process of the buying - thanks to Jenna at East Finley branch. She was approachable and proactive. Very clear communication. She went out of her way to help me with any inquiries I had. I got my key in less that 3 months! Thank you
Dear Dorota. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our East Finchley office wishes you the best of luck and looks forward to working with you again in the future.
5/5
TrustpilotExtremely professional and helpful estate agents
We purchased our first home through Martyn Gerrard and it was a great experience throughout the process. They helped us find something suitable, provided us with a lot of great advice, were always quick to respond and very active in ensuring the process runs as smoothly as possible. They were also patient through all the discussion and we always felt we have all the information we need to make many of the decisions that need to be made along the way. I highly recommend them.
Hi Sorin, thank you for your positive review. The first purchase of a home can certainly require guideance and we are happy to hear our Sales Team assisted you through the process.
5/5
TrustpilotThe most ethical agents and advance advertisement
The whole team had been not only very respectful but also professional and very ethical. Specially Jatin and Scott I had the most interaction with. Jatin took his time to understand our goal and position so they can market our property better, in a pragmatic way but still being sensitive to our objective and expectations. The advertisement of our property was the best one with 3D floor plan. And he also suggested some good points around the property to present it better. Thank you for all your work. Yameen and family
Hi Yameen and Family, thank you for your good review, it's pleasing to hear you were happy with our marketing and Sales Team.
5/5
TrustpilotReview
While I didn't end up finding one through MG, they were outstanding in their assistance and help awhile I was searching. Can't recommend them enough
Thank you for your review.
5/5
TrustpilotMany thanks to Daniel Harris & Martyn Gerrard
My partner and I had a great experience finding a place to rent with Martyn Gerrard. Our agent Daniel Harris was very helpful and communicative when guiding us through the process.
Hi Samuel, we are very pleased that both you and your partner have found a place to rent through our Lettings Team. Thank you for taking the time to leave a good review.
5/5
TrustpilotSo happy with the whole experience!
Bruvis really made everything crystal clear for us from the beginning. He took his time and energy into making us feeling comfortable with the buyers who were interested in our house. It all ran smoothly and we couldn’t have asked for anything more. Martin Gerrard have been professional, quick and ticked all our boxes. Thanks to Bruvis in particular for being kind and helpful through the whole process.
5/5
TrustpilotQuick, easy and very professional
Quick, easy, very professional ... Jessica Haynes from Renewal Consultant Lettings was very thorough and fantastic. She sent me an email several weeks before I had to renew my contract, which was great as it gave me time to think and consider the new offer ... she then called me to go through some details, again giving me time to make my mind up ... and today I signed my new contract. What else could you ask for?
5/5
TrustpilotShivali is my agent
Shivali is my agent, she is very flexible, responsive and honest. I can't recall having problems with them. I highly recommend, they handled my account professionally.
5/5
TrustpilotWai Lee
We’re lucky to have Wai Lee as our Block Manager. Since Mr Lee on board, we have seen improvement around our property from landscape clean-up to removal of previous block management’s name plate and flyers. Mr Lee takes time to visit property for an on-site inspection from the building itself to the details such as the utility room’s door lock in order to identify areas that need immediate attention. Mr Lee responds to feedbacks promptly; he then analyses the situation and takes necessary actions accordingly. Thank you Wai Lee for all your hard work.
5/5
TrustpilotI recently worked with Nadia at Martyn…
I recently worked with Nadia at Martyn Gerard’s to rent out my flat. She was absolutely amazing! So professional and great at communicating. My place was rented within 3 days! With just one viewing evening. I am certainly a very happy customer and I can recommend Nadia to anyone. Due to her hard work you will not be disappointed.
Dear Kyla. Thank you for taking the time to leave us a great review, we’re thrilled to hear you’ve had a positive experience. Your review is important to us, we want to make sure all our customers receive a professional and trustworthy service. Our Crouch End office wishes you the best of luck and looks forward to working with you in the future.
5/5
TrustpilotBruvis & Team House purchase
Bruvis and team great dealing with my purchase. Kept me well informed at all times & were very helpful. Helped with additional facts & information I needed over & above what they needed to do.
5/5
TrustpilotI’m very picky on the little things in…
I’m very picky on the little things in life so you can imagine I’d be a nightmare when it comes to buying a property. Shuhan has been super patient and so helpful so thank you.
5/5
GoogleWe would like to Thank Jaysuri Roach from the Muswell Hill branch for his very professional service from start to finish while we we buying our flat. Jaysuri made every step of the process stress free . Jaysuri was always approachable, responsive and very helpful ,giving regular updates and advice during the whole process. We had a wonderful experience working with him. Thank you for everything .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
15 reviews from sellers, rated 4.9 out of 5 on average. For example, Oliver wrote: "I was delighted with the service I received from Martyn Gerrard's Muswell Hill branch. Dan and Heran put a great deal of effort into making sure that potential ..."
27 reviews from buyers, rated 4.9 out of 5 on average. For example, Mary wrote: "Brilliant experience. I had been looking for a flat for some time in the Alexandra Palace area and was beginning to despair after 3 failed purchase attempts. A ..."
20 reviews from landlords, rated 5.0 out of 5 on average. For example, Lucy wrote: "Andy has helped me so much with letting my property. Having never done it before I required a lot of assistance (and explanation) and he has always been ..."
37 reviews from tenants, rated 4.9 out of 5 on average. For example, Elizabeth wrote: "We were very lucky to have the charming Andy as our agent when looking for a rental. As we had been living abroad over the last 10 years we did not tick all the ..."
Yes. In The Trusted Agent 2026 awards: Martyn Gerrard, Muswell Hill won Trusted Agent.
