Martyn Gerrard Muswell Hill reviews

★★★★★ 5/5

Trustpilot

Great service and follow up!

Thanks so much for Cem in making the transaction smooth and easy! There has been lots of paperwork and lawyer communication from our side as a buyer, and Cem has been helping us and our lawyer to provide all the information required in a timely manner! Great service and patience will for sure use them again for letting services in the future.

Michael · 22 June 2023

★★★★★ 5/5

Trustpilot

Great service and follow up!

Thanks so much for Cem in making the transaction smooth and easy! There has been lots of paperwork and lawyer communication from our side as a buyer, and Cem has been helping us and our lawyer to provide all the information required in a timely manner! Great service and patience will for sure use them again for letting services in the future.

MichaelW · 22 June 2023

★★★★★ 5/5

Google

Renting my flat through Martyn Gerrard was a nice experience! The team was professional, friendly, and efficient, making the process seamless. Thanks to Anthony who helped us thought all the steps! He was always transparent and quick to respond to my questions. Highly recommend their services!

Niels · 22 August 2025

★★★★★ 5/5

Trustpilot

Daniel is very helpful and gave me a…

Daniel is very helpful and gave me a lot of great advice, even knowing that I was unable to use their letting service this time. He is very knowledgable and I would highly recommend speaking to him

Helena · 8 November 2024

★★★★★ 5/5

Trustpilot

Highly recommended

I've used Martyn Gerrard twice in the last 8 years to find long term rental accommodation. In my experience, they are leagues ahead of the other agencies in Muswell Hill with regards to property standards but more importantly, service. In particular Andy Christophi who clearly has the experience in, and dedication to lettings that enables him to effortlessly make the whole procedure of introducing reputable landlords and tenants together easy and stress free. I wouldn't hesitate in recommending Martyn Gerrard as a company and Andy as an agent.

Kip · 5 March 2021

★★★★★ 1/5

Trustpilot

Emma Smith - Why have you not responded to any of my emails or phone calls since 18th March?

The worst customer service Ive ever hard to endure. Yes Im going to name and shame because this has just become ridiculous. Emma Smith who deals with leasehold extensions. Why haven't you responded to my countless emails and phone calls. Or at least your PA or assistant. I have heard nothing! I am the owner of a flat in St Albans looking to extend the lease. I requested some information regarding lease extension back on the 18th March. It is now 30th April. Martyn Gerrad said they would respond with an answer after Easter. 3/4weeks ago. I have sent them countless emails and called them at least 10times explaining that I would like a response. Still nothing. Anyone reading this at Martyn Gerrard, let Emma Smith now that I am serious unimpressed with how you have dealt with this situation. Literally all I'm asking for is an UPDATE on the leasehold extension. Thats all. How hard is it to send an email saying "Thanks Billy, we're dealing with this inquiry and we will get back to you as soon as the freehold has got back to me." Literally take you 10seconds. But no, you being lazy and you haven't updated me in anyway or shape or form. Even through I have asked for countless times.

Billy · 30 April 2024

★★★★★ 5/5

Google

Sold our apartment through Martyn Gerrard. They communicated the entire way, quickly and efficiently + guided us through the process. From the start they were the best agent & would highl reccommend. Thanks to Chris & Umit.

Marcus · 1 November 2024

★★★★★ 5/5

Trustpilot

Helpful staff

I’ve rented my flat through Martyn Gerrard for many years, including during some more challenging tenancy periods. The team at Martyn Gerrard are very helpful, particularly Tyler who I’ve worked closely with over that time.

Cat · 28 November 2024

★★★★★ 5/5

Trustpilot

Fatmir - Pleasure to work with.

This was my first time selling a property. I had no idea what to expect and was finding the idea of it quite stressful... Until I met Fatmir. From day 1 Fatmir took all the pressure and stresses away and continued to do so throughout the process. He is extremely reliable and committed to the process and making sure you as the client are stress-free! We achieved exactly what we wanted on the sale of our flat. I would recommend Fatmir over and over again.

Ben · 23 April 2024

★★★★★ 1/5

Trustpilot

Interview process experience

I am writing this review to express my concern at the way I have been treated during interview stage. I have now been invited on 3 separate occasions by a recruiter working on behalf of Martyn Gerrard for an initial interview with Shelly Baker ( HR Manager), however each time I was given hours notice that it would need to be rescheduled without any consideration of my time or efforts going into prepare for the conversation. On the 4th time I declined to go further with the process.Details: The first time I was booked in for interview was 12/04/2024 at 13:30. On that day the recruiter called to ask me if I could change the time of the interview to 14:30, due the fact that Shelly was delayed by another appointment, which I agreed on as these things can happen. At 14:00 the recruiter called me again on behalf of Shelly, to inform me that she could not make it. I was asked to move the interview to Monday 15th April at 13:00. I agreed to do so, as I was very interested in the role and the company, particularly as Martyn Gerrard seemed to take pride in investing in people and supporting them throughout their career. On Monday 15th April at 9:30, the recruiter called on behalf of Shelly to cancel the interview appointment and ask to reschedule. This would have been the 4th time.At this point I felt I was treated extremely unprofessionally and made me question if this is the way that Maryn Gerrard conducts business and treats external clients, how would they treat staff once they had signed the contract?I have informed the recruiter that I am not interested in pursing anymore the process, as I did not feel that I was treated professionally or with any respect.I'm writing this review to express my disappointment in the way the "HR Manager" has conducted the interview process and I hope that someone within the organisation will pick this review up and address it accordingly.

Daniele · 15 April 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

Martyn Gerrard has been the managing agent on my rental property for many years now and the team has always provided excellent service. They are professional, responsive and always a pleasure to deal with.Zoe Sophocles is my primary point of contact and has worked on the last few tenancy renewals with me. Her client service is second to none. I always appreciate her insight and honesty, she follows up when she says she will and is polite and professional at all times. There has never been an issue and that is down to Zoe handling things so brilliantly. I wouldn’t hesitate to recommend her.

Gemma · 10 April 2024

★★★★★ 5/5

Trustpilot

Jamie Allen and Saad Saleem were very helpful!

Jamie Allen and Saad Saleem were very helpful! Jamie arranged several property views on the same day definitely faster my property searching process. And prompt response between me and the seller, answered all the questions I asked. Once the offer is accepted, it passed to Saad. And Saad helped to chase the developer to response the queries from solicitor and fixing the issue on the snagging report before exchange contract. Wonderful experience!

JC · 30 August 2024

★★★★★ 5/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with Maria Morar throughout the entire buying process. She is incredibly helpful, professional, and proactive in her communication. She always kept me updated at every stage, making sure that I understood each step and felt comfortable with the process.

Dk · 16 January 2026

★★★★★ 5/5

Trustpilot

Fantastic Experience with Usman Aziz, Highly Recommend!

We recently moved to the UK and worked with Usman Aziz for two properties we were interested in renting. Usman was professional, friendly, and always quick to respond to our questions, making the process smooth and straightforward. He explained everything clearly and was a great help in navigating the London rental market as newcomers. We highly recommend Usman and Martyn Gerrard for anyone looking for a reliable and attentive estate agent!

Gustavo · 10 September 2024

★★★★★ 5/5

Trustpilot

Very good experience

Sophie was very helpful when we were looking for a property to rent. She provided us many options and arranged viewings as and when needed and was very accommodating when we needed to reschedule.

Hari · 25 November 2024

★★★★★ 5/5

Trustpilot

Yasemin Yilmaz an absolute angel !

Yasemin Yilmaz was approachable and personable from the minute she answered the call for my enquiry. She organised a viewing of the property within literally 30 minutes of our conversation. She listened to our needs and went above and beyond to secure the property for us. During the whole process she has been very caring but professional and definitely was a huge breathe of fresh air after what was becoming a very stressful search to find a new family home.

Richard · 28 March 2024

★★★★★ 5/5

Google

We have just exchanged on a house listed through Martyn Gerrard. Amanda oversaw our purchase and was incredibly professional and helpful throughout. We were kept well informed at each stage and communication was great. Amanda was always quick to reply to emails or to take phone calls. The team were knowledgable and offered clear advice. It was a very positive experience. We would recommend Martyn Gerrard for anyone looking to make a purchase!

Izzy · 2 August 2024

★★★★★ 5/5

Trustpilot

Outstanding Service! Highly Recommended!

I was very fortunate to meet Scott Henderson at Martyn Gerard and his dynamic team members, Jatin and Shuhan.From my initial meeting with Scott who translated my brief with great care, skill and attention, to the exceptional service offered by the dedicated team at Martyn Gerard, my property was marketed and managed with outstanding professionalism.The marketing material produced was excellent and resulted in a wave of viewings within a week! The efficiency and dexterity in which the viewings were managed was noteworthy and communication throughout was seamless, with updates being provided throughout the process. Thank you Scott, Jatin and Shuhan and others of the team!I cannot recommend Scott, and his team enough for providing a first class service!. Always considerate, flexible, dedicated and professional. Certainly exceeded my expectations!Thank you once again for your outstanding service.and customer care.Highly recommended!

Kal · 24 March 2024

★★★★★ 5/5

Trustpilot

I cannot thank Martyn Gerrard and their…

I cannot thank Martyn Gerrard and their exceptional team, particularly Sophie, enough for their outstanding service throughout our recent property purchase. From our initial inquiry to the final completion, Sophie's professionalism and dedication shone through every step of the way.What truly set Sophie apart was her unwavering commitment to our satisfaction. She was always available to address our questions and concerns, providing timely updates and valuable insights. Her attention to detail and proactive approach made the entire process seamless and stress-free.In addition to Sophie's exceptional service, I must also commend Adriano for his invaluable support and assistance. Together, Sophie and Adriano formed a dynamic team, ensuring that every aspect of our transaction was handled with the utmost care and professionalism.Overall, our experience with Martyn Gerrard exceeded all expectations. Their dedication, expertise, and personalized approach truly made a difference, and we are grateful to have had them by our side as we found our dream home.Thank you, Martyn Gerrard, Sophie, and Adriano, for your outstanding service and commitment to excellence.

Nveo · 22 March 2024

★★★★★ 5/5

Trustpilot

Compliment for Raj Phlora

Working with Raj was an absolute pleasure, his deep knowledge of the housing market gave me confidence in his ability to sell my property promptly and professionally. I would work with him again!

Guido · 28 November 2024

★★★★★ 5/5

Trustpilot

MG goes the extra mile to provide you with an excellent customer experience!

We had a superb level of service from MG Winchmore Hill. Special thanks to Dinesh Mirchandani, who went above and beyond to support us during the whole process. We were buying and selling as part of a long chain, and Dinesh did an outstanding job at managing everyone's expectations and ensuring we got things over the line. Highly recommended!

Manny · 26 June 2023

★★★★★ 5/5

Trustpilot

Very happy with Yasmin Yilmaz', services

I was in communication with Yasmin Yilmaz' from Martyn Gerard when I was looking for a flat to rent. Yasmin was very helpful every step of the way gave me correct details about the property sent me a video she took for me before my viewing and made me feel that I am in good professional hands. Every time we had a query about the flat she was very prompt with her answer and even suggested alternative property that matched my wish list concerning a flat to rent. I would recommend Martyn Gerard to my friends and especially Yasmin for a friendly professional service. Thank you Yasmin.

Davies · 12 March 2024

★★★★★ 5/5

Google

Great care at every part of the process. They were very accommodating on booking the view, very transparent during the offer evaluation. The background check was the easiest I ever used. Despite some minor issues with the landlord, the communication process and in particular the system to report issues on managed properties is excellent. Highly recommended.

Gabriel · 22 September 2025

★★★★★ 5/5

Trustpilot

Stewart was brilliant

After a rocky start to our purchasing journey with Chloe, Stewart took over and made the process incredibly smooth.It helped we had lovely vendors to buy from, but Stewart was diligent and communicative throughout despite our millions of questions, which gave us additional piece of mind.We're now looking forward to starting our new life in our lovely new house!

Andrew · 16 June 2023