Every review we hold for the Grays office, from every platform, shown as written. First names only.
★★★★★ 5/5
View AgentsJames was very efficient, professional and patient showing us around our dream home.. (On more than one occasion!) He got our existing house up on the market immediately, coming round almost the next day taking photos and measuring up, marketing it perfectly as it sold within a few days! I cannot fault his service and professionalism, he was always polite and helpful at the other end of the phone if I had any queries. Thank you so much James, I'm so excited to be moving into our dream home!!!
Carly · 13 February 2015
★★★★★ 5/5
GoogleI had some difficulties with my previous agents, regarding the lack of communication, feedback and I felt I always had to call and get them to push my property... Finally, I did something about it and came across Craig at Thomas Marsh, he was trying to help/advise me before I even made the decision to move over.
Now I never have to call, I receive the feedback straight away from all the viewings, with all the new exposure (a word he loves to use) he put in place, I feel confident and excited more than ever I will achieve the best price for my property and it looks great!!
AA · 20 March 2022
Agent replied · 19 June 2024
Dear James,
We are so glad you are happy with our prompt and thorough service and of course, in particular, the level of exposure given to your property! Thank you for taking the time to leave this review and all the best.
Kind regards,
Thomas Marsh
★★★★★ 5/5
GoogleWe recently moved into a rental home which was managed by Thomas Marsh. Abby & Alette helped us through the whole process. They were so helpful with everything, and made it all really run smooth from the 1st viewing till we received the house key. I would recommend Thomas Marsh without any hesitation!
Sheena · 20 March 2023
★★★★★ 5/5
View AgentsExcellent!
Very professional and personal service. Bailee and Craig handled all the viewings and made the whole process as painless as possible! I knew exactly what was happening at every step and they were always highly professional and friendly. Chelsea kept me informed during the after sale process, reassuring me when things seemed to be taking a very long time. I would highly recommend Thomas Marsh to anyone buying or selling their home.
Rose · 1 November 2019
★★★★★ 5/5
GoogleJulia and Co was very professional and extremely helpful throughout my purchase, would highly recommend them. Thanks
Daniel · 22 May 2026
★★★★★ 5/5
GoogleBest customer service ever. Abby was absolutely perfect. Nothing was too much trouble and got an Instant response from her always.
Abby is a credit to the company.
Nerdy · 20 March 2022
Agent replied · 21 March 2024
Dear Siobhan,
Thank you for your positive feedback about the service you received. Your comments are greatly appreciated, Abbey is a great asset to our company.
Thomas Marsh
★★★★★ 5/5
GoogleBest customer service ever. Abby was absolutely perfect. Nothing was too much trouble and got an Instant response from her always.
Abby is a credit to the company.
Siobhan · 14 March 2022
Agent replied
Dear Siobhan,
Thank you for your positive feedback about the service you received. Your comments are greatly appreciated, Abbey is a great asset to our company.
Thomas Marsh
★★★★★ 5/5
View AgentsPurchase finished within 2 months - Patricia Gibson
My transaction was completed with this agent within 2 months of placing an offer. Patricia Gibson was my lead and she was professional all throughout the transaction. I had email updates and telephone updates frequently.
Home purchases are always pressured and in this case she kept it together and finished the job, which is very rare to see as the market is flooded with estate agents of varying quality. I would highly recommend.
PC · 12 November 2015
★★★★★ 5/5
View AgentsAlette
Professional, efficient and smart! would like to thank all the team at Thomas Marsh especially Alette who recently found me tenants for 44 Pagette Way.and kept me in the loop every step of the way, making whole experience stress free, would definitely recommend you to friends in fact I already have look out of Earl Gorman! he has a flat in Thurrock Park he needs to let.
Many thanks again
Sarah Whitaker
Sarah · 22 November 2016
★★★★★ 5/5
View AgentsAbsolutely Amazing
The whole team at Thomas Marsh (grays) have been amazing throughout the purchase of our first property. The staff who I was in regular contact with, Bailee, Naz, Dan and the very patient Lauren all gave us the best customer care which made us feel so comfortable and reassured. I would recommend these guys to anyone and I will be returning to them to sell my flat when the time comes.
Victoria · 29 November 2016
★★★★★ 5/5
View AgentsExcellent service
Jamie was excellent the minute I called up for a viewing. She is absolutely amazing and very helpful. She dealt with the whole process very fast and I got the keys for the property in a week and a half.. I would highly recommend her or Thomas Marsh to anyone. I had bad experiences with my previous estate agent and Jamie and the team changed mind mind. Very grateful for everything.
Reka · 3 November 2016
★★★★★ 5/5
View AgentsRented after 3 days on the market!
I cannot thank the team enough. Jasmyne was very professional and knowledgeable about my area and development. She presented comparable properties to justify the price. I went for just over the suggested price and she achieved £25 under asking price in 3 days! (This was achieved with hard work and dedication) Throughout this process she’s been reachable and always answered queries promptly. A credit to the business!
Neesha · 2 April 2019
★★★★★ 5/5
GoogleVery impressed by the high level of service. Dan found a buyer for my property immediately, and even before it was marketed on Rightmove! Dan, Bradley and Chelsea are all professional and courteous and work with you, rather than against you. This is a rare, welcoming, refreshing, positive experience in the Estate Agent business.
John · 20 March 2022
★★★★★ 5/5
GoogleThomas Marsh delivered what they said they would deliver and more. Both Chelsea and Naz helped me navigate through a stressful sale with a personable and solution focussed approach. Absolute professionals.
Jo · 20 March 2020
Agent replied
Dear Jo,
It was a pleasure to assist you with the sale of your home.We are pleased to … More
★★★★★ 5/5
GoogleFast and efficient. Very happy with their service. Specially Abby was amazing!
Cos · 20 March 2023
Agent replied
Dear Cos Mos,
Thank you for your positive feedback about the service you received. Your comments are greatly appreciated.
Thomas Marsh
★★★★★ 5/5
GoogleI have found Thomas Marsh Grays the best Estate Agent I have ever dealt with. They are friendly, understanding, listen to you and always thrive to satisfy their customers.
These guys are very professional, honest and reliable. They will always furnish you with the best advise possible..
Having bought from them twice and based on my experience introduced a Neighbour who was selling. The neighbour was very happy with the services received. Wether you are buying, selling or renting, you are rest assured that you will be dealing with the best Estate Agent no doubt.
Yemi · 30 July 2019
Agent replied
Dear Yemi,
We appreciate your kind comments and look forward to helping you again in the near future.
Thomas Marsh
★★★★★ 5/5
GoogleGreat service from Abbey . Very professional helpful and knowledgeable. I highly recommend Abbey she is star of Thomas marsh .
Umair · 20 March 2022
Agent replied
Hi Umair,
Thank you so much for taking the time to leave such a great review for our lettings superstar Abby. We wish you the very best.
Kind regards,
Thomas Marsh
★★★★★ 5/5
GoogleExcellent team, nothing is ever too much trouble they have all helped us immensely and I personally cannot thank them enough. I really recommend you choose Naz, Chelsea and Bailee as your team
Kay · 26 November 2018
Agent replied
Dear Kay,
It was a pleasure to assist you with the sale of your home. Thank you for your kind comments.
Wishing you all the best for the future.
Thomas Marsh
★★★★★ 5/5
GoogleGreat service from Craig. Very professional and knowledgeable. I highly recommend Craig and Thomas Marsh.PositiveResponsiveness, Quality, Professionalism
Darren · 25 August 2022
Agent replied
Dear Darren,
Thank you for the great review - we wish you the very best for the future and are glad you found our services useful and professional.
Kind regards,
Thomas Marsh
★★★★★ 5/5
GoogleEveryone at Thomas Marsh were very helpful and friendly whenever I called them which was regularly! After a particularly stressful and prolonged conveyancing process, Chelsea & Naz were absolutely amazing and answered all my questions in a timely manner. Would use them anytime!
Ellie · 20 March 2023
★★★★★ 5/5
View AgentsFantastic customer care
It was a pleasure buying our family home through Thomas Marsh. All members of staff are very professional, especially Bailee who was always happy to help. Lauren also kept us updated on the situation and putting us at ease throughout the whole process. Would highly recommend to family and friends. Thanks again to everyone at Thomas Marsh for making our move as smooth as possible!!
April · 19 June 2017
★★★★★ 4/5
View AgentsPurchase of property
Overall Thomas Marsh provided myself and fiancée with a great service. Going through the purchase of a property can be very stressful but they were supportive and worked with us to complete the process as quick as possible in the simplest way.
The initial viewing was arranged through James Taylor who was prompt to respond to queries or messages and helpful when trying to organise subsequent viewings.
Once the offer was accepted, Patricia Gibson took over and we found her very easy to liaise with, proactive and helpful in moving purchase along.
The only downside to the experience was an oversight from Thomas Marsh in not ensuring as promised that the property was left completely cleared.
Apart from this unfortunate incident, their service was very good and we would certainly consider using them again when selling or buying in the future,
Jesus · 1 June 2016
Agent replied · 4 June 2016
Hi Jesus,
Thank you very much for your kind comments!
I'm happy your experience with us has been good and that we was able to make purchasing a property that little bit less stressful.
I'm sorry the vendor didn't leave the property completely cleared - we was assured it would be emptied by the vendor but as you can appreciate these things are out of our control.
Best wishes for the future and please do not hesitate to contact us if we can be of any help.
Kind regards,
James
★★★★★ 1/5
View AgentsDisgraceful
I put an offer in on a property - they did not respond for 4 days. Then I received a call that my offer was not accepted. The next day they told me it was. After I cancelled all the viewings I had arranged, they failed to take the property off the market. Then, they did not respond to correspondence, only to call me while I was at the bank, processing my mortgage application to tell me that I've been guzamped. Disgraceful behavior, could have been handled differently. If you are a buyer, beware!!
Bisera · 17 May 2016
Agent replied · 19 May 2016
Dear Bisera,
I have read your comments and understood them carefully please note we hold email communication with yourself and our office. You viewed a property in Purfleet on 6th May marketed for a guide price of £160,000-£170,000. You made an offer of £162,000 on 7th May 2016.
On 13th May you advised by email the property will not be removed from the market following the seller’s instruction stating until a successful mortgage application was completed and a survey paid for, to which we had no reply from you until Monday 16th May timed at 21:09 - you stated in your email requesting property details, length of lease and confirming you will be seeing your bank the following day (17th May).
On 17th May our office received an offer that was reported to the sellers, and based on the reasonable time they had waited for any development on your mortgage application, unfortunately the sellers had decided to go ahead with the new offer.
I am afraid we cannot be held responsible for the seller’s decision to go with another buyer considering they had waited reasonable time for you to perform on advancing on your mortgage application.
We do not wish for any buyer to suffer a loss of a property but cannot avoid these types of situations in a market when house prices are rising with more buyers around than sellers.
We would like to wish you all the best with your search.
Thomas Marsh
★★★★★ 5/5
View AgentsJames at Thomas Marsh provided me with an A1 service from start to finish.
James managed to get me a viewing and from the start was open, honest and always available. On the odd occasion that James wasn't in the office he had updated his colleagues so we were always able to progress with the purchase which is why I believe we managed to complete within 6 weeks. The most inspiring thing about this process was James 'Can Do' attitude regardless to obstacles encountered. This made me feel well supported and confident through this purchase. I never thought I was going to actually own a second property due to my previous bad experiences with other agents but James at Thomas Marsh made this possible and his professionalism has been invaluable.
Gemma · 11 March 2016
Agent replied · 24 May 2016
Dear Gemma,
We clearly rember the challenges we faced with the purchase of your property. Our task was difficult in reinstating the vendors faith in trusting us to deliver a successful sale, following their horrific experience with another local agent.
Thank you for being patient and understanding during the sale process.
Team Thomas Marsh
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
